• Social Change: Women, Networks, and Technology by Natalie Quizon [interactions magazine] – [I'm working as a contributing editor for interactions magazine and some of the first articles I've been involved in are starting to appear!]

  More than 35 years ago, Laya Wiesner first came up with the idea of convening a workshop at MIT University on Women In Science and Technology (WIT). In her role as the wife of Jerome Wiesner, then the 13th president of MIT, she immersed herself in what she recognized was a critical educational issue. The subsequent report introduced the above questions, the guiding objectives of the WIT Workshop held at MIT in 1973, which focused on the challenging dearth of women in the science, technology, engineering, and math fields (STEM).

• Operationalizing Brands with New Technologies by Denise Lee Yohn [interactions magazine] – [I'm working as a contributing editor for interactions magazine and some of the first articles I've been involved in are starting to appear!] New technologies-like Twitter, Facebook, YouTube, Flickr, social networking, augmented reality, tagging, wikis, social indexing-and the applications they make possible have affected our culture in a profound way. Still, I hope they will have an even greater impact going forward.

  Truth is, the use of these new technologies has been quite limited when it comes to the way companies build their brands. To date, most technology-enabled, brand-building approaches have focused on brand expression and communication…

• Stereotyping people by favorite authors – In our Reading Ahead research, we heard about how people were both exploring and communicating identity through their choices of reading material. Identity is a complex internal and external mechanism, where we (explicitly or implicitly) project outwards to imagine how we might appear to others…an internal act that feels or draws from the external. So the existence of lists like this, while tongue-in-cheek, validate that this process is real.
  (via @kottke)
• Scott Baldwin on the fine art of listening – Try changing how you listen. Try to capture the message (listen with your ears, mind, eyes and heart). Make eye contact, use an open posture and be attentive to body language, volume, tone and pace. Look deeper than just the meaning of the words and try to understand the reason, feelings or intent beyond the words. Be empathetic, objective and analytical.
• An iPhone app for ethnography – Really? I haven't tried it but I am not encouraged by the description. What we're looking for doesn't always fit into predetermined categories (indeed, how are you to be innovative if the type of data you are gathering is already classifiable?) and there's a danger in conflating data with insights (or as the blogger here writes "outcomes"). Raw data is overwhelming and takes time and skill to process, if you want to find out anything new. Now, we spend a lot of our time just wrangling (copying, renaming, organizing, sharing, etc.) all sorts of data, so I'm up for tools that can help with that; but I think it's easy to go overboard and create tools for uninteresting – or unreliable – research results
• Lisa Loeb Eyewear Collection – Not an SNL parody ad from 1997, it's a real product line for 2010 (via @CarlAlviani)

It’s been a busy year and as we head into the home stretch, looking forward to 2010 (supposedly the year we make contact), we wanted to take a look back at the past 12 months and call out some of the highlights.

• Our blog, All This ChittahChattah, turned 8
• We conducted our own study (Reading Ahead) about the future of the book and digital reading, blogged at length about our process, posted an in-depth narrated presentation of findings and opportunities, tracked the cultural progression of the digital books issue, presented at the UC Berkeley Digital Futures speaker series (and subsequently at Blurb), conducted a design contest with Core77, and selected a handful of exciting winners
• We helped to launch REACH, a global network of small “design research” consultancies that can better serve clients across multiple markets
• We found good (or at least interesting) design exemplars in/at/from/by information-rich street signs, David Lee Roth and Runnin’ With the Devil, sour cream, NPR, the Forestry Service, real-life interfaces (and again), a farmer’s market, and a drink menu
• We were disappointed by user experiences that fell short, from AT&T, Yahoo!, car dashboards, and Land’s End
• We noticed workarounds for hotel rooms, parking lots, shopping carts, input devices, and loud guns
• We found some curious branding, storytelling, and other customer-facing strategies by Starbucks, M&Ms, Papa Murphy’s, parking garages, The Griddle Cafe, a range of business names (and again), the Santa Barbara Zoo, Verizon’s Hub, YouTube, municipal garbage, Old Navy, Columbus Foods after a devastating fire, KISS (and again), and Jewish delis
• We revisited themes, findings, or product launches from previous projects about IT professionals, safety gear, digital cameras, mobile telephones and saw our client MediaMaster shut down their service
• We bemoaned bad approaches to product development with personas (and again), surveys, and a shallow view of user-centeredness
• We continued to explore where, when, why, and how to use customer information in product development, including a provocative article by Don Norman, and a thoughtful piece by Robert Fabricant
• We found surprise and amusement in gendered home territories, grocery stores, pillows that preserve the shape of a baby’s head, retailing dead formats, license plates, and grassroots product development
• In the face of tremendous growth for Twitter, we considered some of the barriers to adoption as well as the opportunities still to be addressed
• Steve was invited backstage to designer-vibrator-purveyor JimmyJane and found their brand not fulfilling its cultural change (and world domination) business opportunity, a perspective later taken up by the New York Times
• We posited how the electric car industry can create a better story around their optimal use cases
• Steve led his workshop “Well, We’ve Done All This Research…Now What?” for sold-out groups at Interaction|09 and EPIC, as well as abbreviated versions at IxDA-SF, BayCHI (slides and audio here), Web 2.0, and Nokia
• Steve spoke to students from Pratt, SVA, Istanbul Technical University, and CCA’s Design MBA Innovation Studio
• Steve spoke about user research, design and innovation to the MEDEA Collaborative Media Initiative, the Istanbul Industrial Design Summit; about culture to the Chicago IxDA, the Amsterdam UX Cocktail Hour, and HFI; and about improv and creativity at the IDSA and the IxDA-NYC (see slides here and video here)
• Steve gave a webinar about Creating Authentic Product Experiences to the University of Oregon’s Contemporary Design class; we’re looking for future opportunities to give this webinar and even put together a trailer
• World travels lead to a comparison of election posters as well an an examination of toilet paper sizes
• Steve took pictures in Vancouver, LA, Santa Barbara, Amsterdam (some highlights here, here, here, here, and here), Belgium (some highlights here), Miami, London (highlights here), Istanbul (highlights here), and New York
• All This ChittahChattah is now on Twitter and portigal.com is available in a mobile version
• Steve’s chapter, Listen, Do You Want To Know A Secret? was published in here) for Photo Reporter Magazine, Let’s Embrace Open-Mindedness for Johnny Holland, The Cultures of Design for DMI Connect, Organizational Empathy, from Top to Bottom for Appliance Magazine, and on video, offered some quick advice to aspiring designers
• Steve was quoted in the San Francisco Chronicle, in an article about the adoption of e-book readers (thoughts, from the cutting-room floor, here)
• Steve contributed to William Lidwell and Gerry Manacsa’s book Deconstructing Product Design
• Steve published a second year of True Tales columns for interactions: Poets, Priests, and Politicians, Interacting With Advertising, Ships in the Night (Part I): Design Without Research?, Ships in the Night (Part II): Research Without Design?, We Are Living in a Sci-Fi World, and On Authenticity

Previously: Our 2008 review

• Daniel Stillman of ECCO reviews my IxDA-NYC talk on Improv and Creativity – Thanks, Daniel!
• LEGO architecture series – Including Frank Lloyd Wright's Fallingwater and Guggenheim, as well as Hancock and Space Needle.

• National Geographic: The fragrance – In the new National Geographic range there are two natural scents available: Japan Tatami and Nevada Desert Flower. These are two gorgeous and authentic scents inspired by tradition and natural wonders.

  Japan Tatami is a fresh and soothing scent inspired by the Igusa grass, traditionally used by the Japanese to make Tatami mats. This authentic fragrance has a fresh scent with dry herbs and chamomile touches.

  Nevada Desert Flower is a delicate floral fragrance inspired by the natural wonders of the Nevada desert, where the Nevada desert flower only has a chance to bloom when winter rains are heavy. Its scent combines the sweet notes of apricot and green herbal notes enhanced with fresh spices.

Michael Cannell posted yesterday at Fast Company on design firm Blu-Dot’s fascinating new campaign

, in which they are going to give away chairs by leaving them on the streets of New York, and then use GPS embedded in the chairs to track them down. According to Michael Hart of Mono, the ad firm that developed the idea with Blu-Dot:

If all goes according to plan, the video crew will use the GPS to find the chairs a few months from now. They’ll knock on doors and interview the owners–homeless people, Apartment Therapy readers, whoever they turn out to be–about why they took the chairs and how they use them. “Where does great design end up in New York? What sort of a person invites these chairs into their homes?”

Wow – there are so many layers to this. The brilliant experimental marketing layer, the Big Brother-ish invasion of privacy layer, the genius “guaranteed-to-get-talked-and-written-about” PR layer, the “no-marketing-message-included” layer reminiscent of “no-brand” brand Muji, the Chris Anderson “free” layer, and finally, the anthropological, archeological, design research find-out-where-the-chairs-go layer, which in and of itself would be a great conceptual art project or social experiment.

This project–what do you even call it? Is it a project, a campaign, an experiment?–really takes the openness and creative potential of contemporary marketing and runs with it.

Locavore iPhone app

Locavore (also localvore) is someone who eats (or tries to eat) food from within a certain radius, typically 100 miles. In 2006, Google opened Cafe 150, a restaurant on its Mountain View campus that only uses ingredients that come from within 150 miles. The 100-mile diet is a book, a website, and a movement.

This is a powerful idea that, as it has taken hold, has entered our vocabulary and shifted our mindset. Even if we don’t do this, we consume the idea. It’s a meme.

Now, here come the electric vehicles. A similarly urgent effort to create change that asks us to fundamentally revisit how we do a primary activity. The fully electric Chevy’s Volt has a much-discussed 40-mile-without-recharging-capacity, based on some data (which of course, is disputed) showing 80% Americans drive less than 40 miles per day.

These two ideas are not parallel. At 41 miles, imagine that your car stops dead by the roadside and you’re stuck with a AAA situation. At 151 miles, your radicchio isn’t quite as local – but you don’t go hungry. Even so, the food people have done a much better job at creating a new story that quickly captures the essence of a new behavior.

Do you know how many miles a day you drive? The EV people, and Chevy especially, would do well to help create awareness at a general level (that people drive this much, on average) and a personal level (here’s how to figure out how much you drive, or how to map a 40-mile capacity against your typical usage). There’s potentially a gap between how well the Volt would work for most people and how well those same people believe the Volt would work for them.

We’ve seen people wearing pedometers to track another unknown distance: how far they walk in a given day. Why not give away car pedometers (yes, cars already contain equipment that provides that information, but the point here is to celebrate and raise awareness)? Where equivalent term to locavore for the daily driving case? 40-milers? loca-motives? Where are the use cases or archetypes that help translate into something familiar? How far does a mom in the ‘burbs drive? How about someone in the exurbs? Or a traveling saleswoman/road warrior? There’s a lot that can be done just on expanding the idea itself, to help set the stage for the coming solutions.

• Drowning in Data in Kathmandu – Exchange between me and Dave Robertson about how to process the overwhelming amount of experiential and visual stimulation that comes from spending time someplace very foreign.
• Obituary: Ray Browne / Scholar who pioneered the study of popular culture – Ray Browne, an Ohio university professor who was credited with coining the phrase "popular culture" and pioneering the study of things such as bumper stickers and cartoons, has died. He was 87.

  He developed the first academic department devoted to studying what he called the "people's culture" at Bowling Green in 1973.

  "Culture is everything from the food we've always eaten to the clothes we've always worn," he said in a 2003 interview.

• Disney offers refunds for Baby Einstein DVDs – Canadian and U.S. parents who feel duped by claims that Baby Einstein videos were brain boosters for their infants and toddlers can now get a refund for old merchandise from the Walt Disney Company.

  The company agreed after a lengthy campaign by a coalition of educators and parents, who complained Disney's marketing materials implied their videos for babies under 2 years of age were beneficial for cognitive development.

  The move to compensate some customers comes after Disney's Baby Einstein stopped using some claims following a complaint lodged with the U.S. Federal Trade Commission by the Campaign for a Commercial-Free Childhood.

  The group alleged deceptive marketing.

  "Disney took the word 'educational' off of its website and its marketing, but we felt that parents deserved more," child psychologist Susan Linn, co-founder of the organization, said yesterday.

• Things I Would Rather Read On Paper – I recently built up a hefty backlog of unread articles, and the prospect of reading them all on a laptop or iPhone screen seemed like more of a chore than a pleasure. I should really get around to actually reading some of these things that I'm saving to Read Later. Something had obviously gone wrong. I had personally curated a series of articles, blog posts and essays that I was genuinely interested in, but somehow the resulting collection felt like a to-do list, yet another inbox on my computer waiting to be un-bolded. What I really wanted was a nicer user interface to these articles. So I copy-and-pasted the text of my unread articles from Instapaper into a PDF, uploaded it to Lulu.com, and ordered a single book.
• As innovative products are introduced, category boundaries are continually shifting and new categories emerging – Lexar Media, a digital photography start-up founded in 1996, sold memory cards. They used a variety of signals to persuade early adopters, especially professional photographers, to classify the memory cards that store pictures as similar to the silver halide film used in analog cameras.

  Lexar Media’s product was put in gold packaging similar to Kodak’s film cartridges, given a speed rating to create an analogy to ISO ratings, labeled as “digital film” on the package and in advertising, and placed in the camera section of retail stores.

  Sony promoted a competing categorization, labeling its cards “Memory Stick” and advocating their use for many of the company’s consumer electronics devices, including digital music players, handhelds and digital camcorders. Other companies also adopted this broader memory classification, so Lexar Media’s success in establishing memory cards as analogous to film was short-lived, and the company stopped promoting the cards as digital film.

• Will Piracy Become a Problem for E-Books? – Until now, few readers have preferred e-books to printed or audible versions, so the public availability of free-for-the-taking copies did not much matter. But e-books won’t stay on the periphery of book publishing much longer. E-book hardware is on the verge of going mainstream. More dedicated e-readers are coming, with ever larger screens. So, too, are computer tablets that can serve as giant e-readers, and hardware that will not be very hard at all: a thin display flexible enough to roll up into a tube.

  With the new devices in hand, will book buyers avert their eyes from the free copies only a few clicks away that have been uploaded without the copyright holder’s permission? Mindful of what happened to the music industry at a similar transitional juncture, book publishers are about to discover whether their industry is different enough to be spared a similarly dismal fate.

As a followup to yesterday’s KISS post a reader emailed me to suggest some makeup brands that KISS shouldn’t endorse. Of course, the band did do their own makeup product, back in 1978.

It’s not until you look back to their heyday that you really realize how far the brand has collapsed. While it’s still a goofy commercialization of a rock band, the KISS Your Face Makeup Kit enables us to imitate the band’s look, while the ad also shows kids miming to KISS songs with tennis rackets. The ad and the product tell a story that is authentic to how people were experiencing the brand. Skip to 2009 and you have to ask just what relevance (or resonance) does KISS as M&Ms have?

Steve Portigal (center) and friends miming to KISS songs with badminton rackets, Burlington, ON, 1978 (without the use of KISS Your Face Makeup Kit)