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For this episode of Dollars to Donuts I had a wonderful conversation with Celeste Ridlen, the Head of Research at Robinhood

This is a fundamental leadership-y thing where no two people are going to do that same leadership role the same way. You’re never going to do them the same way as somebody else. And that’s actually a really good thing because the situation may call for exactly what you can offer. But because of that, if you’re looking to other people to decide whether or not you’re going to be suited to doing that role, it’s kind of like thinking about whether or not you should be a writer based on whether or not you can write exactly like Mary Shelley. – Celeste Ridlen

Show Links

• Episode transcript
• Interviewing Users, second edition
• Steve on the CX Chronicles
• Celeste on LinkedIn
• Robinhood
• Cognitive Psychology, Florida State University
• Dr. Michael Kaschak
• Dr. Roy Baumeister
• Dr. Dianne Tice
• San Jose State University Human Factors and Ergonomics Master’s Degree Program
• Oracle
• Symantec Corporation
• Time by Pink Floyd
• Airbnb
• Mary Shelley
• Grateful Dead

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