ChittahChattah Quickies
December 12th, 2009
- Streisand effect – The Streisand effect is an Internet phenomenon where an attempt to censor or remove a piece of information backfires, causing the information to be publicized widely and to a greater extent than would have occurred if no censorship had been attempted.. Origin is in reference to a 2003 incident in which Barbra Streisand unsuccessfully sued photographer Kenneth Adelman and Pictopia.com for US$50 million in an attempt to have the aerial photograph of her house removed from the publicly available collection of 12,000 California coastline photographs, citing privacy concerns
- NYC replaces automated toilets with staffed restrooms, a signifier of trust – But where the floors of the old restrooms had a tank-tread-like surface that automatically rotated across a scrubbing system after each use, and the toilets themselves were cleaned by a rim-mounted U-shaped traveling brush, the new ones are inspected, mopped and scrubbed — 15 to 25 times a day — by eagle-eyed, uniformed men and women.
“It’s an attendant who knows what’s going on and has functions that go from sanitation to exchanging a few words with you to generally having a sense of what should be done,” said Jerome Barth, the partnership’s vice president for operations. “People see them, and they know the bathrooms are clean.”
- Florida judges shouldn’t friend Florida lawyers on Facebook – A new advisory warns it may create the appearance of a conflict. Being a "fan" is still okay.
Tags:
automation, bathroom, censorship, culture, facebook, florida, history, human, information, law, legal, Manhattan, media, norms, NYC, relationship, restroom, self-service, streisand, symbol, technology, toilet, trust, washroom, wc
ChittahChattah Quickies
October 27th, 2009
- Police in Dallas give out citations to drivers for not speaking English – While they are still investigating what went on, there's a possibility that at least part of this was bad UI design: "Kunkle said his department's computer system for citations has a pull-down menu that includes a law requiring drivers of commercial vehicles to speak English." That's true for commercial but not true for regular drivers, and depending on how the software is used, that option may appear as a possible action that the police can take when citing a driver.
- London Pub Night, November 2 – We'll be at the Riverfront bar & kitchen @ BFI. Hope to see you there!
Tags:
choice, citation, dallas, design, driving, english, hispanic, interface, language, law, legal, menu, option, police, political, pulldown, racism, risks, texas, ticket
ChittahChattah Quickies
July 1st, 2009
- Lou Rosenfeld revisits an old engagement where the client sought to dissuade usage – What they told me was that they didn't really want to make it easy for veterans—those people risking their lives for their country—to learn about the health benefits that they were entitled to. And that taxpayers had committed to funding. All to save money—and for what??
IT issue? Not. It was an issue of business model design, and this particular business model was shrouded in a sick morality emanating from the top levels of the VA's management structure. Absolutely immorally, shamefully, and horribly sick.
[With the theme of persuasion, manipulation, and user-centeredness floating around lately, good to consider an example where the organization goals are 180 degrees from the user's supposed goals]
- Citations for California drivers not using hands-free are on the rise – Seems like there was good compliance when the law was first passed but the numbers are climbing back up. One might think the best way to drive adoption of a product/service/behavior is to make it legally mandated but people are citing the poor user experience with Bluetooth headsets as a reason/rationalization for ignoring the law. "Sometimes, it can be more dangerous to figure out your Bluetooth than just to pick up the phone."
Tags:
architecture, bluetooth, California, car, chp, citation, design, drivers, driving, enforcement, headset, ia, influence, information, interaction, interface, law, legal, manipulation, navigation, persuasion, reliability, rosenfeld, site, ticket, usability
ChittahChattah Quickies
June 4th, 2009
Tags:
berry, breakfast, cereal, communication, consumer, consumption, crunch, crunchberries, discussion, dismissed, frivolous, froot, fruit, group, ingredients, label, law, lawsuit, legal, marketing, packaging, persuasion, psychology, stories, storytelling, support, therapists, therapy, writing
ChittahChattah Quickies
February 21st, 2009
Tags:
accuracy, belief, brand, business, cigarette, consumed, csi, culture, design, downtime, economics, economy, electronics, evaluate, evidence, evolve, expectations, failure, feedback, forensics, frontstage, gadget, gizmo, health, history, innovation, legal, magazine, maintenance, money, naming, nicotine, offline, police, prediction, prop, prosecution, research, science, simulation, smoke, smoking, strategy, technology, testing, use, user