I’ve posted a heap of pictures to Flickr from our recent trip to Geneva (and Lyon), where I was speaking at Lift 11. Here’s a few favorites from Geneva.

Also see Discover and Act on Insights about People, my talk from Lift11.

• Reading in public, worldwide – A set of photos, on Flickr
• The Reading In Public chair – A specially-designed chair for the public performance. If the chair is available, will it influence behavior?
• Reading In Public – Reading In Public (RIP!) was formed to celebrate the written word by way of community performance in public spaces. The project began as a response to the shifting landscape in publishing, and the realization that more and more of us are writing in public, as bloggers and tweeters, for instance. Similarly, we sought to broadcast words in public, through the simple act of contemplative reading on a noisy street corner, or as performance, with readers directly engaging onlookers.
  On Saturday, August 1st, beginning at 10am, we wheeled the Reading Chair to various downtown locations in San Luis Obispo, California, where assigned readers took turns sitting and reading. Our readers were people of all ages and walks of life who shared a passion not only for words, but for story telling. They chose their own reading materials and crafted their own performances.

• Listening to customer feedback? Twenty-Five Years of Post-it Notes (Thx, @susandra) – In '77, 3M decided to test-market. It failed to ignite interest. “When we did the follow-up research, there just weren’t a lot of people saying this was a product they wanted.”
  "We knew the test markets failed, but we just kept saying, ‘Maybe it was us. Maybe we did something wrong. Because it couldn’t be the product—the product was great.”
  To see for themselves how people responded to Post-it Notes, 2 execs cold-called offices, giving away samples and showing people how to use 'em. The responses were more enthusiastic. “Those things really were like cocaine. You got them into somebody’s hands, and they couldn’t help but play around with them.”
  1 more test was in order. They got newspapers to run stories about it. They festooned stationery stores with banner displays and point-of-purchase materials. 1000s of samples were sent to office managers, purchasing agents, lawyers, etc. People demonstrated it to potential customers. It was a huge success, and 3M decided to launch Post-Its.
• Listening to customer feedback? Peter Arnell Explains Failed Tropicana Package Design – Big outcry over the Tropicana packaging design (which this suggests was NOT tested but that's hard to believe) led to a return to the previous packaging.
• Listening to customer feedback? Malcolm Gladwell on the Aeron chair – The Aeron chair was originally despised and deemed ugly. It didn’t catch on for 2 years, and then it quickly became the most popular chair. Everyone came to love it. Gladwell concludes that people find responses about some topics extremely difficult to articulate. While they may think they dislike something (like the Aeron chair), in their hearts they may actually like it. There is a disconnect that causes people to express dislike in their heads while they actually like it in their hearts (and vice versa).
• Listening to customer feedback? Hate Facebook's new look? You'll like it soon enough. – Slate advances the point that people react to change negatively but eventually get used to the change and make it work.
• Listening to customer feedback? Problems With NBC’s ‘Parks & Recreation’ – When do you listen to negative feedback and when do you follow your vision? I think there's an important middle-ground that is often ignored: understanding what lies beneath that feedback and choosing carefully if and how to respond to it, or how to create supporting activities that help get over the barriers that the rejection points to

Functionalfate is a blog tied to a research project/museum exhibition about the ubiquitous white plastic chair. Discussion and other good links on MeFi; Seen in ThingsMagazine. Yet another example of “Yes, but is it art?”

Michael Surtees blogs I Love My Chair, a coffee table book-to-be with individually submitted images of people’s chairs and stories of those chairs. It’s a project by user research firm Sense Worldwide who like to create artifacts or events that reflect the culture they are detecting (see NoWax, their take on iPod-DJing).