ChittahChattah Quickies
September 16th, 2010
- [from steve_portigal] DarkPatterns.org – [This site seems aimed at designers but could also be the seed of a User Literacy effort to raise awareness among consumers] This pattern library is dedicated to Dark Patterns: user interfaces that have been designed to trick users into doing things they wouldn’t otherwise have done. Normally when you think of “bad design”, you think of laziness or mistakes. These are known as design anti-patterns. Dark Patterns are different – they are not mistakes, they are carefully crafted with a solid understanding of human psychology, and they do not have the user’s interests in mind. The purpose of this site is to catalogue various common types of Dark Pattern, and to name and shame organizations that use them. [via @kottke]
- [from julienorvaisas] How to shrink a city [The Boston Globe] – [The shrinking economy has forced a new way of looking at strategic planning and innovation in the housing and urban planning sector.] “It’s so contrary to what most planners do, it’s contrary to what we spend our time teaching students, [which is] all about how do you manage growth and accommodate growth,” says Joseph Schilling, who teaches urban affairs and planning at Virginia Tech University and helped launch the National Vacant Properties Campaign. “The challenge for planning is how do you adapt existing tools and planning strategies to deal with an economy and market that is either totally dysfunctional or will have maybe slow, modest growth at best.”
- [from julienorvaisas] Americans Demand Crispier Outside [The Onion – America’s Finest News Source] – [Alas, if only the elusive consumer would come out of hiding and just tell us what they want, nay, what they need!] Irate citizens have rallied in front of shops and drive-thru windows nationwide to outline their demands, which include extra chunks, meltier bits on top, that classic buttery flavor the whole family can enjoy, and a wider array of sizes, shapes, and colors to mix and match. Sources are also calling for cleanup to be a breeze.
- [from julienorvaisas] What If Google and Bing Waged a Search War and Nobody Noticed? [Advertising Age – DigitalNext] – [Full of quippy critiques of the nutty design evolution of search, reviews, online advertising from a "real person's" perspective, this slightly ranty column by Kevin Ryan is really a lament to how beholden so many of our experiences are to today's digital monoliths.] Instant search is another one of those solutions created by engineers completely out of touch with humans. Like instant coffee, it sounds like a good idea until you have to consume it. My guess is boredom and fatigue from all that free food and the happiest work environment on the planet has finally taken its toll. In other words, idle hands solve problems that don't exist.
Tags:
advertising, anti-patterns, bing, consumers, deception, design, evil, feedback, google, influence, innovation, manipulate, needs, onion, planning, quickies, research, reviews, ryan, scams, search, shrink, strategy, tricks, urban, usability
ChittahChattah Quickies
May 17th, 2009
- Mass Customization of the Fiat 500 – A number of folks we recently met in Europe mentioned this new (although an updated classic) car as being perfect for their needs. The variation and customizing, while perhaps not unique in today's marketplace (I'm imaging the Mini's variability is similar if not beyond) was still striking: "The 500 is available with four different trim levels: Naked, Pop, Lounge, and Sport. Customers can choose also between 15 interior trims, 9 wheel options, 19 decals, and 12 body colours. There are over 500,000 different personalized combinations of the 500 that can be made by adding all kinds of accessories, decals, interior and exterior colours, and trims."
- Searching for Value in Ludicrous Ideas – Allison Arieff writes about "inventor/author/cartoonist/former urban planner Steven M. Johnson" whose "work tends toward the nodes where social issues intersect with design and urban planning issues." I'm reminded of my formative experiences with Al Jaffee features from MAD magazine where he's describe future products or technologies, or explain (fancifully) the workings of some current product (i.e. bars of soap that are made with quick disappearing stuff on the outside and then a small interior core that takes a long long time to dissolve).
- Traffic: Why We Drive the Way We Do (and What It Says About Us) by Tom Vanderbilt – Suggested to me by René Vendrig at the Amsterdam UX Cocktail Hour, after my talk on looking at cultural differences based on everyday observations. He tells me "It is about traffic, but the real subject is human psychology and how we deal with that kind of situations."
- It's Not TV, It's HBO – HBO's standard-creating slogan, giving words to the premium experience of their programming.
- It's not just coffee, it's Starbucks. – New ad campaign for Starbucks attempts to differentiate on quality, but sounds just a bit familiar.
- All This ChittahChattah | Flying the sneaky skies – (see link for screen grab)
While checking in online for a United Airlines flight, you may be offered the opportunity to upgrade to Economy Plus. It’s likely that most people decline upsells in many situations, though. The default would be to click “no thanks” and move on to completing the transaction. But United has done some tricky and manipulative interface design. The bright yellow arrow with bold text placed on the right is almost irresistible. E-commerce sites have trained us to envision a transaction moving from left to right (granted that they’ve landed on that model since it corresponds to how we read and other cultural factors); it’s very easy to click on the arrow and make a purchase you didn’t want. It takes cognitive work to search for the preferred option which is a lowly blue-underlined unbolded text link off to the left.
- Evil-interface design in airline website design spanked by European Commission – "Another common problem is the use of prechecked boxes offering services like travel insurance; consumers must uncheck the boxes to remove the unwanted charge." I've written before about United's website being slightly more subtle in their evilness, by offering an upgrade during check-in where the highly visible (colored graphic arrow) button in the default location will cost you tons of money; it's more effort to realize, locate, and decline the offer. Why do we live in a world where major brands want to sell us things that we don't want by tricking us? It's unconscionable that any company can claim to respect consumers and then pull crap like this.
- Cyd Harrell of Bolt | Peters reacts to the ludicrous Dell campaign trying to sell computers to women, in 2009 – "…a woman, with the last Dell I will ever own. It’s my current laptop, and I chose it because I needed a computer powerful enough to run screensharing tools and high-res video; I needed mobile broadband to stay in touch with my clients and employees, and not just my kid (heresy!); I needed my screen to look great when I go to meetings with clients. That is to say, I needed it for work. Dell, let’s make it official: you can bite me and the millions of other women who take themselves and their technology seriously."
I love the articulate passion here, as well as the insight into what may have happened organizationally/culturally at Dell (ahem, really crappy research) that leads to such a horrendously offensive sales pitch to HALF of their buying population
Tags:
advertising, airline, Arieff, behavior, boycott, brand, car, cartoons, checkbox, coffee, critique, culture, customer, customization, default, dell, design, differentiation, Europe, evil, fiat, gender, HBO, ideas, idiocy, insights, interface, interviewing, jaffee, mad, manipulation, marketing, message, offensive, patronizing, persuasion, positioning, provocation, psychology, quality, research, revolt, sales, satire, silliness, slogan, small, sneaky, starbucks, system:media:image, traffic, trim, tv, united, vehicle, web, website
ChittahChattah Quickies
March 2nd, 2009
- Everything's amazing, nobody's happy – Thanks to John Zapolski for this one. Louis CK on Conan ranting with disgusted amazement against the dissatisfaction that he sees with what are clearly amazing new behaviors enabled by technology. Once again standup comedy provides some articulate-as-hell cultural observation. I don't encourage producers to take on Louis' attitude (basically, get over it) themselves, but it does provide a provocative point of view
- My latest column for interactions: Interacting with Advertising – There’s a famous saying (attributed to John Wanamaker, the retailing pioneer): “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.” And while that’s still true, we propose this corollary: Half our encounters with advertising are dripping with evil; the trouble is, we don’t know which half.
Tags:
advertising, amazement, column, comedy, conan, culture, design, empowerment, enablement, evil, future, good, humor, instructive, interactions, intrusive, louis, louisck, portigal, technology, video, videos, youtube
Where bad people live
December 16th, 2003
Australian paper’s rundown of Saddam’s environs
In the hut, Hussein slept in a bedroom screened by a dirty yellow scrap of curtain, surrounded by fly spray cans and insect repellent creams. About 20 Arabic books were on a small bookshelf, including a translation of Fyodor Dostoyevsky’s Crime and Punishment. At the back was a small closet-size toilet and a shower.
But despite months on the run, Hussein continued to pay attention to his personal hygiene. On top of the fridge lay a lavender-scented vanity bag and a bottle of moisturising cream, next to a bottle of Lacoste Pour Homme cologne and a canister of minted toothpicks.
The bedroom was filled with men’s clothes, including new shirts and socks still in their wrappers, suggesting Hussein had shopped recently. A gold-plated mirror hung in a corner.
Especially interesting because the US news channels are taking a strange glee in describing the disgusting squalor and bad personal care of the place he was hiding, with galling moral twist, that for someone who was once so powerful to be living so poorly he must really truly be a bad person. Seemingly ignoring the fact that we know he was a mass-murderer, and that he had the entire US military after him and maybe grooming wouldn’t necessarily be first on his list. It’s one of those really messed up media angles that is trying way too hard to spin something, now with extra hyperbole. Bleggcch.