ChittahChattah Quickies
January 19th, 2011
- [from steve_portigal] Your Mom Hates Dead Space 2 [RipTen Videogame Blog] – [If we needed more proof you can get anything you want out of a focus group, here it is. "Actual" focus groups with mom/grandma types reveals that they hate the graphic intense new video game. The authenticity of market research is blatantly co-opted; this isn't new, it's just completely unsubtle. What message do you want to send to your boss or your customers? Market research can help you collect the right soundbites! Call now, operators are standing by!] When your Mom doesn’t like something, well you’re nearly lawfully obliged to like it – Drinking? Yeah that’s fun! Going out with girls? Of course! Horrific monsters vomiting on poor souls lost in space? Fucking awesome! EA has launched a new viral campaign for their upcoming survival-horror title “Dead Space 2″ depicting a number of Mom’s being subjected to pre-recorded footage of the horrific game. Seeing these old ladies truly scared by a video game is something that you really have to see to believe.
ChittahChattah Quickies
January 13th, 2011
- [from julienorvaisas] Problem With Studies: Why They Get It Wrong [ABC News] – [Food for thought as we analyze, synthesize, prioritize and report our own study results.] People, including journal editors, naturally prefer papers announcing or at least suggesting a dramatic breakthrough to those saying, in effect, "Ehh, nothing much here." The availability error, the tendency to be unduly influenced by results that, for one reason or another, are more psychologically available to us, is another factor. Results that are especially striking or counterintuitive or consistent with experimenters' pet theories also more likely will result in publication. Even such a prosaic occurrence as clock-watching provides illustration of this. I don't think I look at the clock more than others do, but I always seem to notice and remember when the time is 12:34, but not when it's 10:56 or 7:41.
- [from steve_portigal] Making culture, provoking culture (by making pie) [Grant McCracken] – [Grant sees in design-provocations the possibility to go beyond wishful-social-change-thinking and uncover rich new insights about people and culture. Plus, pie. Mmm, pie.] Our interest is sincere. We do want to know about them. We want to seize this opportunity to find out who they are, to listen to anything they're prepared to tell us. We are doing ethnography in tiny bite size bits. (Here too we want to consult the work on methodology.) Some people who wish to make a social difference don't really care to hear from the Pie recipient. They have a vision of the new world, and they mean to keep banging away at this vision until the pie recipient embraces it. But if we have learned anything about engaging the world it is that it can't be about us. Our best efforts must begin with a study of them.
Tags:
anthropology, culture, intervention, observation, pie, provocation, quickies, reporting, research, science, statistics
ChittahChattah Quickies
January 11th, 2011
- [from steve_portigal] A gadget’s life: From gee-whiz to junk [WaPo] – [An interactive graphic that shows the price-adjusted adoption curves of consumer electronics (TVs, phones, fax machines, mobile phones, printers, computers, modems, VCRs, camcorders, digital cameras, DVD players, boomboxes, radios, CD players, MP3 players). Via @Waxy]
- [from julienorvaisas] Boredom Enthusiasts Discover the Pleasures of Understimulation [WSJ.com] – [Kindred spirits celebrate the benefits and glory of all-things boring! For the researcher not much actually qualifies as boring.] For seven hours, 20 speakers held forth on a range of seemingly dreary diversions, from "The Intangible Beauty of Car Park Roofs" and "Personal Reflections on the English Breakfast," to "The Draw in Test Match Cricket" and "My Relationship With Bus Routes." Meanwhile, some of the 200 audience members—each of whom had paid £15 (about $24) for a ticket—tried not to nod off. Karen Christopher of Chicago, who now lives in London, found at least one presentation so wearisome that she stopped paying attention. "I started thinking about Swedish police procedurals instead," she said. The organizers did their best to keep the audience alert. Many viewers brought coffee, and each received a goodie bag containing an energy bar. After a much-needed break, a drawing was held. Some of the winners got a DVD called "Helvetica," a 2007 documentary about typography.
- [from steve_portigal] Verizon iPhone Won’t Fit Many Existing iPhone 4 Cases [Technologizer] – [Technology designers giveth, and they taketh away. The process of shopping for accessories just got more complex; Yes, you have an iPhone but what KIND of iPhone?] It appears the Verizon iPhone uses a slightly different antenna design that repositions the gaps between the phone’s multiple external antennas (found in the metal ring around the phone’s outer edge). Along with this change, the phone’s Ring/Silent switch has been moved ever-so-slightly closer to the bottom of the phone. While the difference between the switch positions may seem small, it’s enough that a protective iPhone case made for the original iPhone 4—the version sold by AT&T here in the U.S.—may not work with the Verizon iPhone 4. Specifically, if a case covers the edges of the phone, providing separate precision openings for the Ring/Silent switch and the volume buttons, there’s a good chance that the switch opening will be in the wrong location—in other words, the case will block access to the Ring/Silent switch.
Tags:
adoption, boredom, case, curve, design, gadget, helvetica, iphone, price, quickies, research, technology, verizon, version
ChittahChattah Quickies
November 30th, 2010
- [from julienorvaisas] Steve Madden’s Comeback [Barrons.com] – [Steve Madden puts real-time rapid shoe prototypes in front of customers for instant feedback communicated through sales and interest. It's research that asks people to put their money where their mouth is, and provides significant financial efficiencies.] Madden is also responsible for what many think is the shoe merchant's biggest asset—its ability to quickly create cutting-edge footwear. After he and his team come up with a design for, say, new boots, a mini-factory at their headquarters can turn it into a trial product within hours, produce a limited number of the boots by the end of the day, and place them in a few of its own retail stores by week's end. The shoe merchant then gets feedback from the stores. If the footwear is a hit, it can be on retailers' shelves throughout the U.S. in six to eight weeks.
- [from steve_portigal] TidyPSD – Get your PSDs organized! – [A fascinating example of a service. Upload a Photoshop (PSD) file to this site and they will organize it for you, grouping layers and renaming them in a coherent fashion. You can imagine digital professional organizing services that will clean up your files, organize MP3s or photos, but this is a very specific offer, akin to a professional organizer who sorts out your spice rack only.] It’s very difficult for coders to work with someone else’s PSD files if they’re not organized correctly. We help fix that problem by organizing your PSDs for you.
Tags:
design, footwear, madden, organization, Photoshop, prototyping, psd, quickies, rapid-prototyping, research, service, shoes
ChittahChattah Quickies
October 6th, 2010
- [from steve_portigal] UX Hong Kong 2011: Q&A with Daniel Szuc [Core77] – UX Hong Kong 2011 will be held at the Innocenter in Kowloon Tong (Hong Kong) on Friday 18 Feb 2011. The program has been deliberately designed to be intimate and give attendees plenty of opportunity to talk with other people and get one on one time with the invited speakers, including Steve Baty and Janna DeVyler on UX strategy; Steve Portigal on design research, Rachel Hinman on mobile design, and Gerry Gaffney on the UX Toolkit. On the day after the conference the fun continues as we all plan to go out and experience Hong Kong with the speakers including the harbour, a ferry ride, walking the streets, a dim sum and perhaps a visit to the Big Buddah on Lantau island (weather allowing) so we get out of the confines of the conference facility.
- [from julienorvaisas] Trends "unlock" consumer needs [trendwatching.com] – {Reverse-engineering consumer needs via trends?] Here's our definition of what constitutes a (consumer) trend (we came up with this years ago and it still holds pretty well): "A novel manifestation of something that has unlocked or serviced an existing (and hardly ever changing) consumer need,desire, want, or value." At the core of this statement is the assumption that human beings, and thus consumers, don't change that much. Their deep needs remain the same, yet can be unlocked in new ways; these 'unlockers' can be anything from changes in societal norms and values, to a breakthrough in technology, to a rise in prosperity.
Tags:
asia, conference, culture, dano, hk, hongkong, innovation, needs, quickies, research, social, trends, trendwatching, user experience
ChittahChattah Quickies
September 27th, 2010
- [from julienorvaisas] Six scientists tell us about the most accurate science fiction in their fields [Mad Science io9] – [Brief interviews with scientists discussing where some of the real science resides in our science fiction. Great comments thread, including this one: "The other side of the coin is how has science benefited from science fiction stories."] Ronald Arkin, director of the Mobile Robotics Lab, Georgia Tech: "Realistic depictions of robots are pretty boring, so there's not much to say on what is accurate or not. No positronic brains, no running amok killing everyone and everything. I guess that's the fiction in science fiction. You watch enough videos of robots at real research conferences and it's hard to stay awake… Anyway, [one] comes to mind that is a bit more accurate than most: Hal 9000, in 2001, apart from his apparent psychotic episode, is a robotic system that people live inside. Current research agendas, in human-robot interaction, task planning, command and control, etc., could conceivably lead to such an intelligent system."
- [from steve_portigal] Will You Try My Paper iPhone App? [Techcrunch] – [Stanford HCI student gets soundly criticized for seeking feedback on paper prototype with actual users! The drama – as often on the web – really takes off in the comments.] When I looked down at his hands, however, instead of an iPhone, he held a few pieces of paper with wireframe drawings in pencil. This was his app. I was supposed to pretend the paper was an iPhone screen and press the hand-drawn buttons as I shuffled through the flow. The idea is that you could point your camera at a magazine rack and get digital versions of the magazines, which you could preview on your iPhone and then purchase individual articles or the entire magazine. It made a lot more sense when he did it (see video). Now, there is nothing wrong with getting your ideas down on paper or paper prototypes to work out the kinks before you start coding. But you might want to wait until you have an actual working app on an iPhone before testing it out in the wild and asking for feedback from normal people.
Tags:
film, hal, HCI, iphone, methodology, paper, prototyping, quickies, research, robots, school, science, scifi, stanford, student, techcrunch
ChittahChattah Quickies
September 16th, 2010
- [from steve_portigal] DarkPatterns.org – [This site seems aimed at designers but could also be the seed of a User Literacy effort to raise awareness among consumers] This pattern library is dedicated to Dark Patterns: user interfaces that have been designed to trick users into doing things they wouldn’t otherwise have done. Normally when you think of “bad design”, you think of laziness or mistakes. These are known as design anti-patterns. Dark Patterns are different – they are not mistakes, they are carefully crafted with a solid understanding of human psychology, and they do not have the user’s interests in mind. The purpose of this site is to catalogue various common types of Dark Pattern, and to name and shame organizations that use them. [via @kottke]
- [from julienorvaisas] How to shrink a city [The Boston Globe] – [The shrinking economy has forced a new way of looking at strategic planning and innovation in the housing and urban planning sector.] “It’s so contrary to what most planners do, it’s contrary to what we spend our time teaching students, [which is] all about how do you manage growth and accommodate growth,” says Joseph Schilling, who teaches urban affairs and planning at Virginia Tech University and helped launch the National Vacant Properties Campaign. “The challenge for planning is how do you adapt existing tools and planning strategies to deal with an economy and market that is either totally dysfunctional or will have maybe slow, modest growth at best.”
- [from julienorvaisas] Americans Demand Crispier Outside [The Onion – America’s Finest News Source] – [Alas, if only the elusive consumer would come out of hiding and just tell us what they want, nay, what they need!] Irate citizens have rallied in front of shops and drive-thru windows nationwide to outline their demands, which include extra chunks, meltier bits on top, that classic buttery flavor the whole family can enjoy, and a wider array of sizes, shapes, and colors to mix and match. Sources are also calling for cleanup to be a breeze.
- [from julienorvaisas] What If Google and Bing Waged a Search War and Nobody Noticed? [Advertising Age – DigitalNext] – [Full of quippy critiques of the nutty design evolution of search, reviews, online advertising from a "real person's" perspective, this slightly ranty column by Kevin Ryan is really a lament to how beholden so many of our experiences are to today's digital monoliths.] Instant search is another one of those solutions created by engineers completely out of touch with humans. Like instant coffee, it sounds like a good idea until you have to consume it. My guess is boredom and fatigue from all that free food and the happiest work environment on the planet has finally taken its toll. In other words, idle hands solve problems that don't exist.
Tags:
advertising, anti-patterns, bing, consumers, deception, design, evil, feedback, google, influence, innovation, manipulate, needs, onion, planning, quickies, research, reviews, ryan, scams, search, shrink, strategy, tricks, urban, usability
ChittahChattah Quickies
August 17th, 2010
- [from steve_portigal] The opposite of user experience design [Jorge Arango] – [I've experienced the bewildering confusion of bureaucracy in another country but have always assumed implicitly that for "those people" it was tenable. Jorge's tangible frustration and brilliant insight puts the lie to my ridiculous parochialism] One of the advantages of living in the developing world is that I am exposed to a wide variety of UX disasters. If you find it hard to define UX, try dealing with a Panamanian government office. You will quickly see what a lack of UX thinking looks like, and this will in turn aid your appreciation and understanding of good UX. A few weeks ago I had to go to the Panamanian immigration office to take care of some paperwork. When I got there, I found chaos…I’ve come to understand that the opposite of UX design is not shitty design, thoughtless design, or piecemeal design. It is anarchy. Only strong leadership with a clear user-centric vision can transform the organization’s culture and improve the experience of its constituents.
- [from steve_portigal] Please vote for our SXSW 2011 Panel – Mommy, Where Do Good Products Come From? (with Gretchen Anderson) – [Thanks for your vote!] Business case studies are the ultimate in reductionism: A complex business activity rooted in a specific context of people, company culture, time, and place is boiled down to a few key ideas. People confuse the terms innovation and invention; looking for breakthrough ideas sends companies into a frenzied search for "new" things not great or disruptive things. In this session, we will explore some different pathways to creating great product ideas. As designers and researchers, we're experienced enough to know that design research isn't the only approach or even always the best approach (a point of view that Don Norman vehemently argued in recent writings). For instance, design research wouldn't be sufficient to create a disruptive innovation like Gowalla. We'll outline a framework that looks at different approaches to idea generation, including corporate competencies and culture, customer needs and cultural context, and technological innovation.
- [from steve_portigal] Please vote for my SXSW 2011 Panel – Diving Deep: Best Practices For Interviewing Users – [Thanks for your vote!] The skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
- [from steve_portigal] The Minds Behind the Mind-Set List [The Chronicle of Higher Education] – [Freshmen in 2010 have never known a world in which a website can't get a book deal. Yes, the Mind-Set List book is coming] Mr. McBride, a professor of English and the humanities, says the list started on a lark back in 1997—some old college hands unwinding on a Friday afternoon, musing on how much freshmen don't know about recent history and culture. But such blind spots are to be expected, they had agreed, given the relative youth of the incoming class. They had concluded that professors should be mindful of how very different their students' life experiences are from their own. With colleagues, they had brainstormed about the cultural touchstones for that year's entering freshman class, whose members would have been born in 1979. That was the year of the Iran hostage crisis, the Soviet invasion of Afghanistan, and Three Mile Island. The resulting list was passed around and eventually found its way into the hands of a Wall Street Journal reporter, who subsequently wrote about it.
- [from steve_portigal] Beloit College Mindset List 2010 – [The annual list, in time for this year's freshmen, telling us older folks how our view of the world differs in key and/or bemusing ways]. For most of their lives, major U.S. airlines have been bankrupt. A coffee has always taken longer to make than a milkshake.
Tags:
beloit, college, culture, design, education, experience, generation, government, gretchenanderson, history, ideas, innovation, insights, interviewing, mindset, panama, panel, process, products, quickies, research, service, students, sxsw, sxsw2011, user experience, vote
ChittahChattah Quickies
August 16th, 2010
- [from julienorvaisas] America: Land of Loners? [The Wilson Quarterly] – [Thoughtful commentary on the notion of "friends," a watered-down word these days, thanks to Facebook.] Friendship, like baseball, always seems to send intellectuals off the deep end. Yet there is more biological justification for our predecessors’ paeans to friendship than for our modern-day tepidity. Friendship exists in all the world’s cultures, likely as a result of natural selection. People have always needed allies to help out in times of trouble, raise their status, and join with them against their enemies. It doesn’t seem much of a stretch to conclude that a talent for making friends would bestow an evolutionary advantage by corralling others into the project of promoting and protecting one’s kids—and thereby ensuring the survival of one’s genes.
- [from julienorvaisas] Ewwwwwwwww! [The Boston Globe] – [Scientists are working on unpacking the psychology of physical disgust and it's role in moral decisions, which are obviously also based in powerful socio-cultural factors. Food for thought on just how layered the decision-making process is.] Just as our teeth and tongue first evolved to process food, then were enlisted for complex communication, disgust first arose as an emotional response to ensure that our ancestors steered clear of rancid meat and contagion. But over time, that response was co-opted by the social brain to help police the boundaries of acceptable behavior. Today, some psychologists argue, we recoil at the wrong just as we do at the rancid, and when someone says that a politician’s chronic dishonesty makes her sick, she is feeling the same revulsion she might get from a brimming plate of cockroaches.
- [from steve_portigal] iPad/Kindle combo proving deadly to rest of e-reader market [ars technica] – The show floor of January's Consumer Electronics Show was swamped with E-Ink-based e-readers of all shapes and sizes, to the point that it seemed that a tsunami of Kindle knock-offs was going to hit the US market in the first quarter of 2010. But in hindsight, it turns out that the wave actually crested at CES, and has now almost entirely subsided. The problem for these products is that the e-reader market appears to consist almost exclusively of people who want to use the devices to read, which means that they don't really care about being able to bend or flex the e-reader a little bit, nor are they willing to pay the huge premium that a touchscreen commands. Neither of these features enhances the basic reading experience that's at the core of why people pick an E-Ink device over a reader with an LCD screen. For those who just want to read, the Kindle is now very cheap. And if you're going to pay for a touchscreen, you might as well spend a bit extra get an iPad.
- [from steve_portigal] Persona [a set on Flickr] – [An ongoing series of photographs of people, and the stuff they are carrying with them. This sort of raw documentationism is without explicit analysis or articulated insight but of course the act of creation and the act of editing/selecting introduces a curatorial voice and implicit point of view on the world. It's just up to us to figure out what that is]
Tags:
competition, culture, decisions, design, digital, disgust, e-reader, emotion, evolution, facebook, friends, marketplace, need, objects, observation, people, photography, pricepoint, product, psychology, quickies, reading, reading ahead, research, shakeout, social, stuff, technology
ChittahChattah Quickies
August 13th, 2010
- [from steve_portigal] The $5 Guerrilla User Test [Bumblebee Labs Blog] – [While we're obviously big advocates of getting input about designs from people as frequently as possible and at various levels of fidelity, it's a bit dissonant when informal methods get distilled (so to speak) into formal-seeming methods without any of the purposefulness and planfulness of established methods. Challenging to my assumptions and thus helpfully provocative] Drunk people are a pretty accurate mimic of distracted, indifferent people. This insight has lead to a wonderful technique I’ve been refining over the years that I call “The $5 Guerrilla User Test”. Here’s the 5 second version: 1. Bring a laptop to a bar, 2. Offer to buy someone a beer in exchange for participating in a user study, 3. Watch your application crash & burn as people do all sorts of ridiculous ass shit they would never do in a lab but constantly do in real life, 4. Go back, apply the lessons you have learnt, repeat until you have an app that is 100% drunk person proof