Posts tagged “paper”

Happy Birthday to Interviewing Users: Link Roundup


It’s been one year (wow!) since Interviewing Users came out! Hooray! Below is a roundup of links to various bits connected with the book. I’ll republish this occasionally with accumulated updates. If you haven’t already, get your copy here! And if you have, you should write a brief review on Amazon here.

The Book





ChittahChattah Quickies

  • [from steve_portigal] Armies of Expensive Lawyers, Replaced by Cheaper Software [] – [Spin in this article is that using computers to manage super-human levels of complex data will have employment consequences.] When five television studios became entangled in a Justice Department antitrust lawsuit against CBS, the cost was immense. As part of the obscure task of “discovery” ­ providing documents relevant to a lawsuit ­ the studios examined six million documents at a cost of more than $2.2 million, much of it to pay for lawyers and paralegals who worked for months. But that was in 1978. Now, thanks to advances in artificial intelligence, “e-discovery” software can analyze documents in a fraction of the time and cost. In January, Blackstone Discovery of Palo Alto, CA., helped analyze 1.5 million documents for less than $100,000. Some programs can extract relevant concepts ­ like documents relevant to social protest in the Middle East ­ even in the absence of specific terms, and deduce patterns of behavior that would have eluded lawyers examining millions of documents.
  • [from steve_portigal] PG&E launches huge paper chase for pipeline data [SF Chronicle] – [You think you have a lot of data to process? Obviously their record-keeping incompetence is just now being surfaced and they have taken on a data task that is beyond human scale. We can create systems that we can't manage!] For the past couple of days, forklifts have been carting pallets loaded with 30 boxes each into 3 warehouses outside the 70-year-old Cow Palace arena in Daly City. Friday afternoon, there were still more than 100 pallets stacked outside the warehouses waiting to go in. "There are 100,000 boxes in there, and you can't believe the papers spread everywhere," one PG&E employee said …"There are records in there going back to the 1920s. "We're looking at all kinds of parameters, and our data validation efforts are going on throughout the service area,…We're doing a 24-7 records search involving at least 300 employees and contractors, and we're working to confirm the quality of our data through collecting and validating our gas transmission pipeline records."
  • [from steve_portigal] Hong Kong, 2011 [Flickr] – [My pictures from our recent trip to Hong Kong for the UXHK Conference]
  • [from steve_portigal] Understanding Culture, User Research and Design with Steve Portigal – [Reserve your tickets now for either Toronto event: a lecture on March 8 and a workshop on March 9. The lecture will focus on culture, insights, and design while the workshop will be a hands-on opportunity to practice synthesizing user research data into opportunities and concepts. Hope to see you there!]

ChittahChattah Quickies

  • [from julienorvaisas] Six scientists tell us about the most accurate science fiction in their fields [Mad Science io9] – [Brief interviews with scientists discussing where some of the real science resides in our science fiction. Great comments thread, including this one: "The other side of the coin is how has science benefited from science fiction stories."] Ronald Arkin, director of the Mobile Robotics Lab, Georgia Tech: "Realistic depictions of robots are pretty boring, so there's not much to say on what is accurate or not. No positronic brains, no running amok killing everyone and everything. I guess that's the fiction in science fiction. You watch enough videos of robots at real research conferences and it's hard to stay awake… Anyway, [one] comes to mind that is a bit more accurate than most: Hal 9000, in 2001, apart from his apparent psychotic episode, is a robotic system that people live inside. Current research agendas, in human-robot interaction, task planning, command and control, etc., could conceivably lead to such an intelligent system."
  • [from steve_portigal] Will You Try My Paper iPhone App? [Techcrunch] – [Stanford HCI student gets soundly criticized for seeking feedback on paper prototype with actual users! The drama – as often on the web – really takes off in the comments.] When I looked down at his hands, however, instead of an iPhone, he held a few pieces of paper with wireframe drawings in pencil. This was his app. I was supposed to pretend the paper was an iPhone screen and press the hand-drawn buttons as I shuffled through the flow. The idea is that you could point your camera at a magazine rack and get digital versions of the magazines, which you could preview on your iPhone and then purchase individual articles or the entire magazine. It made a lot more sense when he did it (see video). Now, there is nothing wrong with getting your ideas down on paper or paper prototypes to work out the kinks before you start coding. But you might want to wait until you have an actual working app on an iPhone before testing it out in the wild and asking for feedback from normal people.

Screenless envy

I had my first ever person-with-iPad sighting on the plane to Chicago on Monday.

As cool as the ‘Pad looked, it was nonetheless my neighbor on the other side who seemed best served by his technology during takeoff, as the rest of us, regardless of screen size, were forced to shut down.

Interestingly, the guy with the iPad pulled out a pad of paper and pen during takeoff, and then proceeded to use that for the rest of the flight…

Green? Ennh, problem solved. Almost? Um, not quite.


is the unjustified appropriation of environmental virtue by a company, an industry, a government or even a non-government organisation to sell a product, a policy or to try and rehabilitate their standing with the public and decision makers after being embroiled in controversy.

Frankly, after some talks (more of the same stuff we’ve been hearing for a while) at the recent IDSA Shift conference I feel like designers and other eco-do-gooders are as guilty of greenwashing as the supposed evil corporate fat cats. We face a barrage of examples that are dramatically missing the real details. If you want to make the case that we need to solve the world’s problems, that’s one thing. If you want to make the case that design and designers are solving these problems, that’s another.

The barriers to innovation and change are political, financial, cultural, not a lack of smarts, gumption, or whizbang know-how.

Lifestraw should be familiar to many.
But as our friend Dina Mehta pointed out in a conversation last year in Bombay, the real problem is how to get people in rural areas to understand that water contains invisible poisons that they must avoid. Based on her work with and awareness of India’s rural population, she saw this as the bigger challenge.

But Lifestraw (and others like it) are presented as a fait accompli.

How many times have you seen some innovative design for a homeless shelter? Low ecological footprint, low cost, easy put up and take down, etc. Wonderful. Well, why do we still have homeless folks sleeping on the street? Oh, because what municipality is going to allow a built encampment? Let alone spend money and give land away for homeless people to live in. That’s a huge political challenge. I’m not suggesting the real problem is homelessness, but the real problem is how to get your solution adopted. But no one wants to talk about that.

Similarly, designers create something but emphasize that it’s biodegradable, as if that solves everything. But it doesn’t. Things that degrade leave material behind. If plastic bags biodegrade, you[‘ll have something left behind. We like our pretty graphics with ugly stinky machinery turning into happy flowers in gentle meadows, but that’s not really what happens. Biodegrade is an oversimplification that ignores some real consequences. The problem isn’t solved and presenting a solution implying that it is solved is the form of greenwashing that I’m getting fed up with.

You could make a similar point with claims (like those made by presenters at RISD) that “corn is renewable.” Ask Michael Pollan about the problems with corn.

The fact is that there’s a moral, ethical, technical, environmental, and social calculus beyond our ability to manage. How does one decide where to look at a problem and a potential solution. We can’t agree on paper vs. plastic or to-go cup vs. ceramic. This is Tenner-level complexity.

Eco-eager designers do their efforts a disservice but oversimplifying or denying this complexity. By misleading through omission, they echo the institutions they claim to be fighting against.

DUX Paper accepted

My paper Projective Techniques for Projection Technologies has been accepted for the DUX05 Conference. I’ll be sure to link to the final case study when it becomes available (Update: PDF here), but I will say that it’s about the user research that informed the development of the HP Home Cinema Digital Projector. I wrote about the process in a previous issue of FreshMeat.

As I’ve mentioned before, I’ll also be doing a tutorial at DUX, Whose Line is it Anyway: Innovation, Ethnography and Improv.


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