Posts tagged “children”

Lisa’s War Story: When Rapport Goes Too Far

Lisa Aronson Fitch, a qualitative customer researcher who works in product development, struggles with balancing her personal boundaries with the need to connect with her participant.

While working at a product development consultancy several years ago, I went to Southern California to conduct a series of in-home interviews for a consumer product client. As we all know, it is essential for researchers to develop a rapport with the participants immediately so they feel comfortable having you in their home and opening up about their lives, behaviors, and interests. In one particular interview, a degree of rapport, however questionable, developed quickly.

As soon as the door opened, a five-year-old boy appeared in blue footsie pajamas, asking if he can give me and my colleague kisses. My colleague and I exchanged a quick glance because in the car not minutes before, he mentioned that he isn’t very fond of kids (if I recall, he didn’t say it that nicely). What should we have done? This little boy was waiting with puckered lips. If we said no or that we were uncomfortable letting him kiss us, we risked alienating the mother who was standing there with a smile; if we said yes, we would feel uncomfortable knowing this kid is about to do the exact opposite of what a child should do when meeting a stranger. (Didn’t this parent ever hear of “stranger danger?”) We hadn’t even put our bags down yet and introduced ourselves! To make matters worse, as I started to slowly (very slowly) bend down towards the little boy, his mother says “Remember son, not on the lips!” Needless to say, I was completely confused and disturbed as to why this was all happening. After I received my kiss on the cheek, it was my colleague’s turn. The little footsies-clad kid was then sent to bed and we began the interview with his parents.

While our conversation focused on kitchen routines, my colleague and I struggled with the idea that these parents encouraged their son to kiss strangers. We began to even feel violated as the little boy came running out of his bed six more times through the two-hour interview to give us more kisses. Didn’t he care to ask if I was seeing someone at the time? Following the ordeal, I mean interview, my colleague and I discussed the idea of “when rapport goes too far.” What should a researcher do in this situation? Should we accept kisses from a strange child in the name of developing rapport for a research interview? Should we have suggested to the parents that they teach their child a much different lesson about strangers? Having grown up around New York City, I’ve become properly paranoid about dealing with strangers so the idea of teaching my child it is alright to kiss strangers made me twitch.

Reading Ahead Quickies

While the Reading Ahead project was a couple of years ago, we continue to find stories that resonate with or extend beyond our findings. Here’s a few!

For Their Children, Many E-Book Fans Insist on Paper [NYT.com] – A key Reading Ahead finding was that people select different content for different environments, situations, etc. By extension, it makes sense to see that people are also making choices among platforms for similar reasons. Reading is a multi-headed beast.

Print books may be under siege from the rise of e-books, but they have a tenacious hold on a particular group: children and toddlers. Their parents are insisting this next generation of readers spend their early years with old-fashioned books. This is the case even with parents who themselves are die-hard downloaders of books onto Kindles, iPads, laptops and phones. They freely acknowledge their digital double standard, saying they want their children to be surrounded by print books, to experience turning physical pages as they learn about shapes, colors and animals. Parents also say they like cuddling up with their child and a book, and fear that a shiny gadget might get all the attention. Also, if little Joey is going to spit up, a book may be easier to clean than a tablet computer.

Fulfilling the status role of books [Applied Abstractions] – An admittedly facetious concept that pokes at the ongoing struggle between objects, in this case books, as physical tangible demonstrable symbols versus digital and generally invisible personal content, an issue that arose clearly in the Reading Ahead research

The Norwegian publishing and bookselling industry yesterday introduced a new concept for e-books that is rather harebrained. They want to sell e-book tablets where you can buy books not as downloads (well, you can do that, too) but as files loaded on small plastic memory cards, to be inserted into the reader. According to their not very convincing market analysis, this is aimed at the segment of the book buying market who do not want to download books from the net (but, for some reason, seem to want to read books electronically.) I initially thought I would make a joke about having to replace my bookshelves with neat little minishelves for the plastic cards, when it dawned on me that perhaps we have the solution here – i.e., a model where we could get the accessibility of digital books with the status display of the paper version. Why couldn’t the publishing industry sell you a digital book (for downloading, if you please) bundled with a cardboard book model, with binding and all, to put in your bookshelf? This would look great, allow you to effortlessly project your intellectualism and elevated taste, while avoiding the weight, dust, and (since these books would only need to be a in inch or two deep) space nuisances of traditional books. You could even avoid physical distribution by letting the customer self-print and cut and fold the “shelf-book” in the right format. You could even electronically link the two, so that you cold pick your cardboard book from the shelf, wave it in the direction of the e-book tablet (using transponder, 2D barcoding or other identifying techniques) and the book would show up in your reader. If you really wanted to show off, you could add a little color coded bar indicated how far you were in each book, much like a download bar for your computer, to be displayed on each book. Moreover, such as book could be lent from one reader to another.

A Digital Whiteboard for the Kindle [WSJ.com] – Already two years old, this post evoked for me another key tension: are digital book platforms translations (with relevant, reading-related enhancements) of the book reading experience or are they new digital platforms for a range of digital activities? Our research suggested a stronger desire for the former, with fears of distraction around the latter.

Luidia, the maker of an interactive whiteboard technology called eBeam, is extending its reach onto another screen: Amazon’s Kindle e-book reader. The start-up is launching a system that automatically zaps a copy of notes and scribbles left on whiteboards into people’s Kindle or Kindle DX. It works by turning the notes (captured digitally by the eBeam system) into an image file, and then emailing that file to a Kindle. “We saw the potential not just to read a novel and textbooks, but also have other kinds of content created live in the classroom by students and teachers themselves,” says Jody Forehand, Luidia’s vice president of product planning…But apps that extend or go beyond reading are one of the most anticipated additions to e-book readers in the coming year. Kindle competitor Irex has said it would release a software development kit so that programmers can make their own apps for its e-reading device.

ChittahChattah Quickies

  • [from steve_portigal] Teaching Children the Basics of Saving and Spending [NYTimes.com] – [We've explored people's attitudes and behavior around money in a number of projects. The power of education and influence at a young age is a clear takeaway from all that work, so this initiative is encouraging.] In the wake of the financial crisis and the realization that individuals share at least some blame for the bubbles, a number of people and organizations have taken up the cause of helping the next generation of grown-ups form better habits at an earlier age. Sesame entered the fray with a series of videos and other material aimed at teaching its audience about spending, saving and sharing. There is no definitive proof that any of this will make a lasting impact. “It would be 20 years before we would know the results,” said Laura Levine, JumpStart’s executive director, who served on Sesame Street’s advisory panel. But the beauty of watching young children absorb these lessons and answering their questions is that it can make you more aware of the financial examples you set.
  • [from steve_portigal] Lady Liberty Stamp Depicts a Vegas Replica [NYTimes.com] – [A failure of traceability/transparency, when a representation of a replica is mixed in with the original. But the USPS claiming to prefer the replica is confounding (as they apologize) – does sexy trump authentic here?] The United States Postal Service has issued a new stamp featuring the Statue of Liberty. Only the statue it features is not the one in the harbor, but the replica at the New York-New York casino in Las Vegas. The service selected the image from a photography service and accidentally used the 14-year-old statue that presides over thousands of weary gamblers a week. “We still love the stamp design and would have selected this photograph anyway,” said Roy Betts, a spokesman. Mr. Betts did say, however, that the post office regrets the error and is “re-examining our processes to prevent this situation from happening in the future.”

ChittahChattah Quickies

  • [from wstarosta] Status displays: I’ve got you labelled [The Economist] – [Evolutionary biology helps to explain why luxury branded objects, even counterfeit ones, are so appealing.] DESIGNERS of fancy apparel would like their customers to believe that wearing their creations lends an air of wealth, sophistication and high status. And it does—but not, perhaps, for the reason those designers might like to believe, namely their inherent creative genius. A new piece of research confirms what many, not least in the marketing departments of fashion houses, will long have suspected: that it is not the design itself that counts, but the label.
  • [from steve_portigal] The Future of Books. [McSweeney’s Internet Tendency] – [As usual, McSweeney's does razor-sharp mockery, but you could read this as straight-ahead prediction and it would sadly almost pass for believable] 2050: Analog Reading Will Be Digitally Simulated. As people spend more and more of time immersed in massively multi-player role-playing games, they will begin to crave some downtime. Virtual simulation worlds will start to include hideaway "libraries" you can lock yourself into. There you'll be able to climb into a virtual bath and lovingly turn the pages of a pixilated representation of one of those dog-eared tomes—reliant on old-school linear narrative— that by this time will have been made illegal in the real world. Perfectly reproduced will be the sensation of turning the pages, the crack of the spine, and even the occasional paper cut.
  • [from steve_portigal] When Did Girls Start Wearing Pink? [Smithsonian Magazine] – [Fascinating cultural history] The march toward gender-specific clothes was neither linear nor rapid. Pink and blue arrived, along with other pastels, as colors for babies in the mid-19th century, yet the two colors were not promoted as gender signifiers until just before WW I—and even then, it took time for popular culture to sort things out. In 1927, Time magazine printed a chart showing sex-appropriate colors for girls and boys according to leading U.S. stores. In Boston, Filene’s told parents to dress boys in pink. Today’s color dictate wasn’t established until the 1940s, as a result of Americans’ preferences as interpreted by manufacturers and retailers. “It could have gone the other way,” Paoletti says..Nowadays people just have to know the sex of a baby or young child at first glance, says Jo B. Paoletti, a historian & author of Pink and Blue: Telling the Girls From the Boys in America. Thus we see a pink headband encircling the bald head of an infant girl. [Via @boingboing]
  • [from steve_portigal] In Sweden’s frigid north, auto testing is hot [SFGate] – [Obvious car companies do a ton of lab and simulation testing, but they are also big advocates of real world testing] Arjeplog, a region in northern Sweden is is important to car makers eager to optimize their vehicles for driving in extreme weather, This winter, temperatures have hovered around -4 F, making ice on the lakes consistently thick enough for driving. About 180 engineers convened at the test center at one point this season to work on making cars more fuel-efficient in cold weather and to optimize their anti-spin function. While Arjeplog is the world's largest winter testing area, rival locations include Ivalo, Finland; West Yellowstone, Mont.; Carson City, Nev.; and Millbrook, England. Francisco Carvalho, an analyst at IHS Automotive, says such tracks provide automakers with "the ultimate test for the little things they can't detect or predict in a lab." Almost 9,000 car industry officials visit Arjeplog each winter, with about 2,800 engineers working on any given day.

ChittahChattah Quickies

  • [from steve_portigal] Removing "Add to DVD Queue" from Streaming Devices [Netflix] – [This is quite the PR challenge – reframe the removal of features as something that's of benefit to the customers. There are hundreds of comments from unhappy users indicating how this change will impact their particular use cases.] An update for members who add DVDs to their Queue from the device they use to watch instantly. We’re removing the “Add to DVD Queue” option from streaming devices. We’re doing this so we can concentrate on offering you the titles that are available to watch instantly. Further, providing the option to add a DVD to your Queue from a streaming device complicates the instant watching experience and ties up resources that are better used to improve the overall streaming functionality. This change does not impact the Netflix Web site, where most members manage their DVD Queues.
  • [from wstarosta] How children perceive vintage technology [Core77] – [A humorous example of the role that semantics plays in our perception of what something is and how it works.] Design is all about context. When that contextual information is removed, products can be very confusing. As designers we often see this when people are introduced to a new technology that is manifested in a design that breaks so strongly with tradition that they don't know how to use it. We often try to build in affordances that allow them to relate their current technology to their new technology. Think of how the play button from your Walkman went straight to you Discman, then to your iPod, and as a digital button on interfaces.

ChittahChattah Quickies

  • [from steve_portigal] It’s a Book – By Lane Smith [NYTimes.com] – In a memorable two-page spread the jackass reads the thing. A clock runs above him, counting out the hours, and his ears and eyes, with wonderful caricatural economy, express first puzzlement, then absorption and at last the special quality of readerly happiness: a mind lost in a story. Those of us for whom books are a faith in themselves — who find the notion that pixels, however ordered, could be any kind of substitute for the experience of reading in a chair with the strange thing spread open on our lap — will love this book. Though it will surely draw a laugh from kids, it will give even more pleasure to parents who have been trying to make loudly the point that Smith’s book makes softly: that the virtues of a book are independent of any bells, whistles or animation it might be made to contain. That two-page spread of the jackass simply reading is the key moment in the story, and one of the nicest sequences in recent picture books. (via @Anthropunk)

ChittahChattah Quickies

  • [from steve_portigal] Homeless World Cup – [An interesting reframe of sporting championships and an interesting reframe of 'charity'] The Homeless World Cup is an annual, international football tournament, uniting teams of people who are homeless and excluded to take a once in a lifetime opportunity to represent their country and change their lives forever. It has triggered and supports grass roots football projects in over 70 nations working with over 30,000 homeless and excluded people throughout the year. The impact is consistently significant year on year with 73% of players changing their lives for the better by coming off drugs and alcohol, moving into jobs, education, homes, training, reuniting with families and even going on to become players and coaches for pro or semi-pro football teams.
  • [from steve_portigal] In Scholastic Study, Children Like Digital Reading [NYTimes.com] – “I didn’t realize how quickly kids had embraced this technology,” Ms. Alexander said, referring to computers and e-readers or other portable devices that can download books. “Clearly they see them as tools for reading — not just gaming, not just texting. They see them as an opportunity to read.”… “The very same device that is used for socializing and texting and staying in touch with their friends can also be turned for another purpose,” Mr. Chen said. “That’s the hope.” But many parents surveyed also expressed deep concerns about the distractions of video games, cellphones and television in their children’s lives. They also wondered if the modern multi-tasking adolescent had the patience to become engrossed in a long novel. “My daughter can’t stop texting long enough to concentrate on a book,” said one parent surveyed, the mother of a 15-year-old in Texas.
  • [from steve_portigal] Get a Geek in Five Easy Lessons [AMD at Home] – [AMD tries for humor on their corporate blog but ends up with an awkward, dated, false, sexist and generally alienating tone. Was this wise?] It’s hard to find a good man, but not impossible if you’re willing to make a little effort. Working in high tech, I’m mostly around guys all day. And I can tell you that – in general – technical guys are pretty cool. If nothing else, they will always be able to fix the TV, your PC, and the sprinkler system in a pinch. Yes, they have way too many gadgets, but come on, how many shoes do you have? How about just the black ones? So, if you’re single and find yourself at a TweetUp chatting with the cute geek in a backpack, here’s how to speak his language, appreciate his hobbies, and potentially snag a date at Fry’s. (Leslie Sobon is corporate vice president, product marketing at AMD. Her postings are her own opinions and may not represent AMD’s positions, strategies or opinions.)

ChittahChattah Quickies

  • [from steve_portigal] Ont. parents suspect Wi-Fi making kids sick [CBC.ca] – ["Proving" something is causing health problems is tough; but our willingness to believe with full certainty is powerful. We see this perception as a barrier to adoption in many categories of products and services.] A group of central Ontario parents is demanding their children's schools turn off wireless internet before they head back to school next month, fearing the technology is making the kids sick. Some parents in the Barrie, Ont., area say their children are showing a host of symptoms, ranging from headaches to dizziness and nausea and even racing heart rates. They believe the Wi-Fi setup in their kids' elementary schools may be the problem. The symptoms, which also include memory loss, trouble concentrating, skin rashes, hyperactivity, night sweats and insomnia, have been reported in 14 Ontario schools in Barrie, Bradford, Collingwood, Orillia and Wasaga Beach since the board decided to go wireless, Palmer said. "These kids are getting sick at school but not at home," he said.
  • [from steve_portigal] Budgets Tight, School Supply Lists Go Beyond Glue Sticks [NYTimes.com] – [A cultural reframe moment; retail is there] Schools across the country are beginning the new school year with shrinking budgets and outsize demands for basic supplies. On the list for pre-kindergartners at McClendon Elementary in Nevada, TX.: a package of cotton balls, two containers of facial tissue, rolls of paper towels, sheaves of manila and construction paper, and a package of paper sandwich bags.Retailers are rushing to cash in by expanding the back-to-school category like never before.Now some back-to-school aisles are almost becoming janitorial-supply destinations as multipacks of paper towels, cleaning spray and hand sanitizer are crammed alongside pens, notepads and backpacks. OfficeMax is featuring items like Clorox wipes in its school displays and is running two-for-one specials on cleaners like gum remover and disinfectant spray. Office Depot has added paper towels and hand sanitizer to its back-to-school aisles. Staples’ school fliers show reams of copy paper on sale.

ChittahChattah Quickies

  • [from julienorvaisas] The Sketchbook Project: 2011[http://www.arthousecoop.com/projects/sketchbookproject] – [For $25 and an output of your own artistic energy, you can be part of this traveling sketchbook project. Choose from themes like "Adhere to me," "Help!" and "Down your street." Great way to practice sketching and story-telling!] Thousands of sketchbooks will be exhibited at galleries and museums as they make their way on tour across the country. After the tour, all sketchbooks will enter into the permanent collection of The Brooklyn Art Library, where they will be barcoded and available for the public to view. Anyone – from anywhere in the world – can be a part of the project. To participate and have us send you a sketchbook that will go on tour, start by choosing a theme.
  • [from steve_portigal] Want Smart Kids? Here’s What to Do [The Chronicle of Higher Education] – [It seems like this confuses correlation and causality, but it is a very actionable finding in that way] Buy a lot of books. That seems kind of obvious, right? But what's surprising, according to a new study published in the journal Research in Social Stratification and Mobility, is just how strong the correlation is between a child's academic achievement and the number of books his or her parents own. It's even more important than whether the parents went to college or hold white-collar jobs. Books matter. A lot.
  • [from steve_portigal] Google Research Director Peter Norvig on Being Wrong [Slate] – We do it by trying to fail faster and smaller. The average cycle for getting something done at Google is more like three months than three years. And the average team size is small, so if we have a new idea, we don't have to go through the political lobbying of saying, "Can we have 50 people to work on this?" Instead, it's more done bottom up: Two or three people get together and say, "Hey, I want to work on this." They don't need permission from the top level to get it started because it's just a couple of people; it's kind of off the books. …Within the company, we're really good at making decisions based on statistics. So if we have an idea—"You know, here's a way I can make search better"—we're really good at saying, "Well, let's do an experiment. Let's compare the old way with the new way and try it out on some sample searches." And we'll come back with a number and we'll know if it's better and how much better and so on. That's our bread and butter.
  • [from steve_portigal] Dangerous Ideas [Big Think] – [When we lead ideation exercises, we often talk about the importance of "bad" ideas and try to empower or teams to be free to come up with bad ideas; it's a way of coming un-stuck, to free yourself from "solving" the problem and just play with the problem. When we suggest trying things that are dangerous or immoral, people laugh, but they are immediately get it. Here's a more serious consideration of the power of "bad" ideas] Throughout the month of August, Big Think will introduce a different "dangerous idea" each day. Brace yourself: these ideas may at first seem shocking or counter-intuitive—but they are worth our attention, even if we end up rejecting them. Every idea in the series will be supported by contributions from leading experts.

ChittahChattah Quickies

  • [from steve_portigal] Camp Half-Blood, a real camp based on the Percy Jackson books – Fans ask me, “Wouldn’t it be cool to go to Camp Half-Blood for real?” We hope you’ll become a part of our demigod family. We’ll do anything to keep kids interested in reading. Since your kids are such huge Percy Jackson fans and have basically memorized the books I felt that it was more important to create an environment, with engaging backstories, that run parallel to the books without copying. This allows your kids to become their own demigod characters within the world of Percy Jackson. Your demigod will get to have adventures and go on quests as their own story unfolds over the course of their camp session. They’ll learn and utilize critical lateral problem solving skills and use creative play and teamwork to win the day. We try to make meaningful connections between history, mythology, literature, art, science, sports, current events, language and rampant creativity. Oh yeah, sword training, chariot racing, archery, lava wall climbing, and phalanx training are pretty fun too.

ChittahChattah Quickies

  • Pediatricians call for a choke-proof hot dog [USATODAY.com] – The American Academy of Pediatricswould like to see foods such as hot dogs "redesigned" so their size, shape and texture make them less likely to lodge in a youngster's throat. More than 10,000 children under 14 go to the emergency room each year after choking on food, and up to 77 die, says the new policy statement, published online today in Pediatrics. About 17% of food-related asphyxiations are caused by hot dogs.

    "If you were to take the best engineers in the world and try to design the perfect plug for a child's airway, it would be a hot dog," says statement author Gary Smith, director of the Center for Injury Research and Policy at Nationwide Children's Hospital in Columbus, Ohio. "I'm a pediatric emergency doctor, and to try to get them out once they're wedged in, it's almost impossible."

ChittahChattah Quickies

  • Drowning in Data in Kathmandu – Exchange between me and Dave Robertson about how to process the overwhelming amount of experiential and visual stimulation that comes from spending time someplace very foreign.
  • Obituary: Ray Browne / Scholar who pioneered the study of popular culture – Ray Browne, an Ohio university professor who was credited with coining the phrase "popular culture" and pioneering the study of things such as bumper stickers and cartoons, has died. He was 87.

    He developed the first academic department devoted to studying what he called the "people's culture" at Bowling Green in 1973.

    "Culture is everything from the food we've always eaten to the clothes we've always worn," he said in a 2003 interview.

  • Disney offers refunds for Baby Einstein DVDs – Canadian and U.S. parents who feel duped by claims that Baby Einstein videos were brain boosters for their infants and toddlers can now get a refund for old merchandise from the Walt Disney Company.

    The company agreed after a lengthy campaign by a coalition of educators and parents, who complained Disney's marketing materials implied their videos for babies under 2 years of age were beneficial for cognitive development.

    The move to compensate some customers comes after Disney's Baby Einstein stopped using some claims following a complaint lodged with the U.S. Federal Trade Commission by the Campaign for a Commercial-Free Childhood.

    The group alleged deceptive marketing.

    "Disney took the word 'educational' off of its website and its marketing, but we felt that parents deserved more," child psychologist Susan Linn, co-founder of the organization, said yesterday.

Lovenest: Help Keep Your Baby’s Head Round

lovenest

From a visit to a baby superstore in Vancouver, an education about a problem (plagiocephaly – an asymmetrical distortion of the skull) and a solution (the Lovenest).

The parent-of-baby market seems unique in its (often peer-reinforced) drive to identify new needs and corresponding solutions. This leads to a lot of stuff being produced, some as expensive replacements for existing satisfactory (if generic) solutions, but much of it seemingly innovative. I suppose the work of a parent now includes the emotionally fraught process of trying to sort out the difference.

See more of my Vancouver pictures here.

ChittahChattah Quickies

  • Percival Everett's short story, “The Appropriation of Cultures” – This is the second story in this podcast and is an entertaining and powerful piece of fiction about the meaning of symbols and the power that we might seize to change that meaning. Culture jamming as narrative device, in other words.
  • Ethnography is not an in-home interview – Grant McCracken considers the emerging finger-pointing as Tesco doesn't do as well in the US as they had hoped. Was research (or rather, poor research) to blame? I share his concern about people going through the motions and claiming they've done the research. A prospective client asked us the other day why they would hire us as opposed to simply borrowing a video camera from his brother and dropping into some of their target offices. It's an important question because it reveals a common mindset. My short answer was that they should definitely do that, but that the expertise we are bringing includes (but is not limited to) the ability to plan and execute those interviews so you really do get to something new, and the process for analyzing and synthesizing that data so that we can identify what it means to them and what the opportunities are. Perhaps, as McCracken suggests, Tesco failed to do just that.
  • Standing/adjustable height work surfaces, long available in workplaces, are being tried out – with seeming success – in schools – Teachers in Minnesota and Wisconsin say they know from experience that the desks help give children the flexibility they need to expend energy and, at the same time, focus better on their work rather than focusing on how to keep still.

    “We’re talking about furniture here,” she said, “plain old furniture. If it’s that simple, if it turns out to have the positive impacts everyone hopes for, wouldn’t that be a wonderful thing?”

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