Posts tagged “tech”

Can you engineer empathy (as part of learning to code)?

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From Engineering Empathy [Re/code]

Dev Bootcamp, an intensive nine-week coding program in San Francisco’s South of Market district, offers a unique “Engineering Empathy” curriculum. About 30 students stood in pairs and spoke to their partners simultaneously: You don’t respond to email fast enough. Why are you checking Twitter — nothing important happens there. You’re too old to be here. You’re faking it. You don’t know how to develop. You have no career. You’re the worst pair partner. Your accent makes you hard to understand. You’ll never get a programming job.

When the cacophony finally subsided, many of the would-be programmers were in tears. Some were holding hands. One man sat down and put his head in his hands. “My superego runs on a disappointment platform,” he said to the room.

The culture of tech (male-dominated, sexist, entitled and so on) has become even more visible as of late. Even the parodies of Silicon Valley, such as HBO’s Silicon Valley, face criticism for not being inclusive enough.

So I’m a bit stuck on how to parse this particular example. Of course it’s good that people are given the chance to develop empathy! I’ve been teaching designers about presence and mindfulness (and will be doing so again later this year at UX Australia). Perhaps it’s just how the writer took something earnest and presented it out of context, thereby making it look ridiculous (in other words, like a scene from Silicon Valley).

I suppose things can be both wonderfully beneficial and hilariously ridiculous at the same time (see rock music or romance, for example). I’ve taught a lot of workshops where you if walked in without context you’d wonder what the hell is going on. I feel trepidation (because I can’t tell how whether this is authentic or just a put-on) but I really want to recognize this as a good thing.

ChittahChattah Quickies

  • [from steve_portigal] Lessons Learned in 10 Years on the Tech Beat [NYTimes.com] – [David Pogue with an insightful summary of consumer technology: adoption, production, integration. Read the whole piece!] Things Don’t Replace Things; They Just Splinter. I can’t tell you how exhausting it is to keep hearing pundits say that some product is the “iPhone killer” or the “Kindle killer.”TV was supposed to kill radio. The DVD was supposed to kill the Cineplex. Instant coffee was supposed to replace fresh-brewed. But here’s the thing: it never happens. There will be both iPhones and Android phones. There will be both satellite radio and AM/FM. There will be both printed books and e-books. Things don’t replace things; they just add on….Some Concepts’ Time May Never Come. The same “breakthrough” ideas keep surfacing — and bombing, year after year. Nobody wants videophones! Teenagers do not want “communicators” that do nothing but send text messages, either. And give it up on the stripped-down kitchen “Internet appliances” Nobody has ever bought one, and nobody ever will.

ChittahChattah Quickies

  • [from steve_portigal] Homeless World Cup – [An interesting reframe of sporting championships and an interesting reframe of 'charity'] The Homeless World Cup is an annual, international football tournament, uniting teams of people who are homeless and excluded to take a once in a lifetime opportunity to represent their country and change their lives forever. It has triggered and supports grass roots football projects in over 70 nations working with over 30,000 homeless and excluded people throughout the year. The impact is consistently significant year on year with 73% of players changing their lives for the better by coming off drugs and alcohol, moving into jobs, education, homes, training, reuniting with families and even going on to become players and coaches for pro or semi-pro football teams.
  • [from steve_portigal] In Scholastic Study, Children Like Digital Reading [NYTimes.com] – “I didn’t realize how quickly kids had embraced this technology,” Ms. Alexander said, referring to computers and e-readers or other portable devices that can download books. “Clearly they see them as tools for reading — not just gaming, not just texting. They see them as an opportunity to read.”… “The very same device that is used for socializing and texting and staying in touch with their friends can also be turned for another purpose,” Mr. Chen said. “That’s the hope.” But many parents surveyed also expressed deep concerns about the distractions of video games, cellphones and television in their children’s lives. They also wondered if the modern multi-tasking adolescent had the patience to become engrossed in a long novel. “My daughter can’t stop texting long enough to concentrate on a book,” said one parent surveyed, the mother of a 15-year-old in Texas.
  • [from steve_portigal] Get a Geek in Five Easy Lessons [AMD at Home] – [AMD tries for humor on their corporate blog but ends up with an awkward, dated, false, sexist and generally alienating tone. Was this wise?] It’s hard to find a good man, but not impossible if you’re willing to make a little effort. Working in high tech, I’m mostly around guys all day. And I can tell you that – in general – technical guys are pretty cool. If nothing else, they will always be able to fix the TV, your PC, and the sprinkler system in a pinch. Yes, they have way too many gadgets, but come on, how many shoes do you have? How about just the black ones? So, if you’re single and find yourself at a TweetUp chatting with the cute geek in a backpack, here’s how to speak his language, appreciate his hobbies, and potentially snag a date at Fry’s. (Leslie Sobon is corporate vice president, product marketing at AMD. Her postings are her own opinions and may not represent AMD’s positions, strategies or opinions.)

ChittahChattah Quickies

  • Fanboy! The Strange True Story of the Tech World’s Favorite Put-Down [Technologizer] – To understand the origins of “fanboy,” you don’t need to go back to 1919…but you do need to start earlier than 1985. Try 1973–when a handful of copies of a fanzine were distributed at a Chicago comics convention. The zine was credited to two fans who took Marvel Comics, the work of Frank Frazetta, and other matters a wee bit too seriously, Alfred Judson and Bill Beasley.

Dear Valued Lenovo Purchasing Unit 29 Stroke J

A month ago I ordered a new laptop computer from Lenovo. It was supposed to ship 3 weeks after I ordered it, but by the time the shipping date arrived, the online status no longer showed a shipping date. I called for info about my order and was promised they would check into it and call me back. They did not. I emailed asking about my order, but never heard back.

Today I get this email (bad characters and typos included)

Dear Valued Lenovo Customer,

Thank you for your recent Lenovo order. We are working to ship your order as soon as possible. However, due to an industry constraint on the Intel Core™ i7 processoor, the shipment of your purchase will be delayed. At this time we cannot provide you with a specific shipping date.

We wanted to inform you of this delay as soon as possible, and offer you a couple of choices regarding your order:
1) We can transition your order from the Intel Core™ i7 processor to the Intel Core™ i5 processor. This will result in a $150 decrease from the purchase price of your original order, and we can ship the product within two weeks of rebooking the order.
2) Leave your order as is, and when the Intel Core™ i7 processor becomees available, we will build your system with high priority and ship to you as soon as possible.

Below are the technical differences between the two processors to help you make your decision. They share many of the same features and functions, but the i7 does provide a larger cache that can make a difference if you are running data-intensive applications and games.

followed by this lovely chart:

Ummm, pardon? Sure, if you buy a computer you are sadly forced to deal with terms like “clock speed” and the like, but as a consumer am I really being asked by Lenovo to deal with “Lithography” as a relevant influencing factor on my decision?

In addition to this just being a wholly unsatisfactory customer experience (30 days later and I’ve got no computer and at best I am offered a lesser computer in another two weeks?) I can’t believe that a company I am doing business with chooses to communicate with me in this arcane and frankly disrespectful manner. Lenovo, how’s about meeting me where I live?

ChittahChattah Quickies

ChittahChattah Quickies

  • Lu's: A Pharmacy for Women is North America's first women-only pharmacy – In Vancouver's tough Downtown Eastside where many pharmacies feel risky because they focus on dispensing methadone to heroin addicts. The welcoming atmosphere of the new full-service pharmacy was designed in conjunction with the University of British Columbia's school of architecture.
  • Alaska Airlines to fly San Jose-Austin 'nerd bird' – The route which connects the two tech hubs has been dropped by American, the original Nerd Bird carrier, and then picked up by Alaska, starting September 2.
  • Would you like ketchup with your cake? – To commemorate its Canadian centennial and thank Canadians for 100 years of support, Heinz has created The Great Canadian Heinz Ketchup Cake — an ideal dessert for any celebration. It's red, perfectly spiced and delicious. Think carrot cake without all the work. "We all think of ketchup as the perfect complement to hotdogs, hamburgers and fries, but its unique taste makes ketchup an ideal flavour enhancer for many recipes, including desserts," explains Amy Snider. The professional home economist and culinary nutritionist works with Heinz. "Heinz Ketchup not only adds great flavour to the cake, but it also creates a wonderfully moist texture."

    (Thanks, Mom)

Rambling thoughts on “User Research Strategies: What Works, What Does Not Work”

Last night’s BayCHI event was a good experience. A panel of champions of user research (Director, Manager, Lead, etc.) at key Silicon Valley companies (Google, Yahoo, Adobe, Intuit, and eBay) attracted a large and energetic crowd. The pre-meeting dinner was extremely well-attended. It felt like the discipline is having a good moment in the zeitgeist.

Each panelist gave a 10-minute summary of what’s going on at their firm. What types of methods they are using, how they are feeding design, strategy. How they might interface with market research and other areas of the business. Where they have been, historically, and what may have changed in how they are embraced (or not).

Rashmi Sinha moderated, and only spent a bit of time asking her own followup questions after the panelists finished; and then it was basically an hour (?) of audience questions. Although I stood up and asked a question, I would rather have had more questions from her and less from the audience (that’s my bias, I guess, as someone who’s played that role in the past); the audience questions are not usually about creating conversation, and the moderator is obviously in a role to do that. By the time we finished with questions people were asking about how to recruit participants for studies; a tactical question that had no place in this meeting, if we were there to discuss the practice and how it integrates into corporate America, then let’s not deal with newbie process questions. I’m not minimizing the importance of that question to the person who asked it, but it wasn’t on topic and kinda brought things down for me.

People mumbled afterwards about wanting to see some conflict between the panelists, who represented competitive firms (but maybe didn’t see themselves individually as competitors) and who sometimes expressed different points of view on how to use the tools of user research (it’s hard for me to be specific from memory, but there were several examples from Google about how user research wasn’t always necessary, but they were ridiculous examples, as in, “should we have told people not to build a search interface until they had done years of research” as the strawman questions, when I don’t think anyone was advocating years of research, more so the opposite). It wasn’t in panelists charge to debate what they heard from the others; they were there to tell their own story and they all did that very well.

Perhaps the comments about conflict are proxies for my desire for more conversation; something that (as user reseachers know) takes good questions, and frankly, audience members just aren’t going to ask good questions. This sounds terribly snobby and let me clarify – there are questions that are informational (what type of deliverables do you use? how do you recruit) and there are questions that provoke conversation and interaction.

There’s another panel phenomenon at work here – “question drift” – whoever answers the question first is the most on target; as other answers come from the panelists, we end up hearing about an entirely different question, and we’ve lost the thread. I don’t have a solution to this. Sometimes the drift is interesting, but often it’s just a bit frustrating.

So it was hard to take much specific away from the evening – there was a lot of info; a lot of bits of perspective and insight and jargon thrown out quickly, with something new on the heels, so I felt like it was an immersion more than an education.

But here’s what I took away:

  • this is a mature field; you can see the newer practices (Google) presented as adolescent next to their more wizened counterparts
  • I’ve lived as a consultant for a very long time; there’s a whole set of challenges and benefits that these corporate folks have that are almost alien to me – I felt very aware of how I can deal with some of their situations so much more easily, and how there’s so much more formalized and permanent processes being created that I’m not at all engaged with
  • it’s just tradeoffs and contrast, one isn’t better than the other, we need to be in-house and out-of-house both
  • it’s not clear to me how research is different from design (and I don’t mean Research and Design) – this was my question and I don’t know that I got an answer except a fallback to corporate structures (and one person pointed out that designers and researchers have very different skill sets, but that wasn’t my question – if this is collaborative work, can’t teams of people with complementary skills deliver ONE thing – “design” – rather than breaking it down so much) and formalized processes
  • this is a bit of a hot topic among software/tech/design types right now
  • MORE I REMEMBERED: Christian Rohrer from eBay defined success criteria for user research as impact (which I really liked), and he defined impact as
    1. credibility
    2. consumability
    3. relevance

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