ChittahChattah Quickies
October 6th, 2010
- [from steve_portigal] UX Hong Kong 2011: Q&A with Daniel Szuc [Core77] – UX Hong Kong 2011 will be held at the Innocenter in Kowloon Tong (Hong Kong) on Friday 18 Feb 2011. The program has been deliberately designed to be intimate and give attendees plenty of opportunity to talk with other people and get one on one time with the invited speakers, including Steve Baty and Janna DeVyler on UX strategy; Steve Portigal on design research, Rachel Hinman on mobile design, and Gerry Gaffney on the UX Toolkit. On the day after the conference the fun continues as we all plan to go out and experience Hong Kong with the speakers including the harbour, a ferry ride, walking the streets, a dim sum and perhaps a visit to the Big Buddah on Lantau island (weather allowing) so we get out of the confines of the conference facility.
- [from julienorvaisas] Trends "unlock" consumer needs [trendwatching.com] – {Reverse-engineering consumer needs via trends?] Here's our definition of what constitutes a (consumer) trend (we came up with this years ago and it still holds pretty well): "A novel manifestation of something that has unlocked or serviced an existing (and hardly ever changing) consumer need,desire, want, or value." At the core of this statement is the assumption that human beings, and thus consumers, don't change that much. Their deep needs remain the same, yet can be unlocked in new ways; these 'unlockers' can be anything from changes in societal norms and values, to a breakthrough in technology, to a rise in prosperity.
Tags:
asia, conference, culture, dano, hk, hongkong, innovation, needs, quickies, research, social, trends, trendwatching, user experience
ChittahChattah Quickies
September 29th, 2010
- [from steve_portigal] Homeless World Cup – [An interesting reframe of sporting championships and an interesting reframe of 'charity'] The Homeless World Cup is an annual, international football tournament, uniting teams of people who are homeless and excluded to take a once in a lifetime opportunity to represent their country and change their lives forever. It has triggered and supports grass roots football projects in over 70 nations working with over 30,000 homeless and excluded people throughout the year. The impact is consistently significant year on year with 73% of players changing their lives for the better by coming off drugs and alcohol, moving into jobs, education, homes, training, reuniting with families and even going on to become players and coaches for pro or semi-pro football teams.
- [from steve_portigal] In Scholastic Study, Children Like Digital Reading [NYTimes.com] – “I didn’t realize how quickly kids had embraced this technology,” Ms. Alexander said, referring to computers and e-readers or other portable devices that can download books. “Clearly they see them as tools for reading — not just gaming, not just texting. They see them as an opportunity to read.”… “The very same device that is used for socializing and texting and staying in touch with their friends can also be turned for another purpose,” Mr. Chen said. “That’s the hope.” But many parents surveyed also expressed deep concerns about the distractions of video games, cellphones and television in their children’s lives. They also wondered if the modern multi-tasking adolescent had the patience to become engrossed in a long novel. “My daughter can’t stop texting long enough to concentrate on a book,” said one parent surveyed, the mother of a 15-year-old in Texas.
- [from steve_portigal] Get a Geek in Five Easy Lessons [AMD at Home] – [AMD tries for humor on their corporate blog but ends up with an awkward, dated, false, sexist and generally alienating tone. Was this wise?] It’s hard to find a good man, but not impossible if you’re willing to make a little effort. Working in high tech, I’m mostly around guys all day. And I can tell you that – in general – technical guys are pretty cool. If nothing else, they will always be able to fix the TV, your PC, and the sprinkler system in a pinch. Yes, they have way too many gadgets, but come on, how many shoes do you have? How about just the black ones? So, if you’re single and find yourself at a TweetUp chatting with the cute geek in a backpack, here’s how to speak his language, appreciate his hobbies, and potentially snag a date at Fry’s. (Leslie Sobon is corporate vice president, product marketing at AMD. Her postings are her own opinions and may not represent AMD’s positions, strategies or opinions.)
Tags:
adoption, amd, blogging, brand, children, culture, dating, digital, football, geeks, homeless, humor, marketing, quickies, reading, reading ahead, relationships, sexism, soccer, sports, tech, technology
ChittahChattah Quickies
September 7th, 2010
- [from steve_portigal] A Morose and Downbeat Woman is My Co-Pilot [Boing Boing] – [Nass and Yen on Boing Boing talking about their body of research, of which we've long been fans, around the social behaviors that emerge in our interactions with technology. Back in the day, their research was under the branding Computers are Social Actors, but this latest offering seems to be positioned a bit more broadly in focus and in appeal] In my new book, The Man Who Lied to His Laptop: What Machines Teach Us about Human Relationships, I describe almost one hundred rules for social behavior that can be derived from experimental studies of how people use technology and that can make people more likeable, effective, and persuasive. The current study gives us two principles to guide interactions with people (as well as technology): telling upset people to "look at the bright side of life" can be off-putting, and "misery loves miserable company."
- [from steve_portigal] There is a Horse in the Apple Store [Frank Chimero] – [A lovely story that delivers on so many levels, from pure observational humor to an insightful treatise on how we engage – or not – with the world] THERE IS A LITTLE PONY IN THE APPLE STORE. What the hell? A beautiful little pony, with a flowing mane, the likes of which my sister would have killed to get for Christmas when she was 7 or 8. And, NOONE is looking at this thing. I wondered: if there were kids in the Apple Store, would they notice? “Yes,” I say. “Yes, they would.” Kids have a magnetic connection to animals. But there are no children in the Apple Store, for the same reason you would not see a child in a jewelry store: things are small and fragile and expensive and shiny. And if you have a child, you probably can not afford Apple products. But, if a child were here, they would see the pony, because when you’re a kid, you notice everything, because everything is new.
- [from steve_portigal] Does Your Language Shape How You Think? [NYTimes.com] – [Some of the latest thinking on this evolving exploration] French and Spanish speakers were asked to assign human voices to various objects in a cartoon. When French speakers saw a picture of a fork (la fourchette), most of them wanted it to speak in a woman’s voice, but Spanish speakers, for whom el tenedor is masculine, preferred a gravelly male voice for it. More recently, psychologists have even shown that “gendered languages” imprint gender traits for objects so strongly in the mind that these associations obstruct speakers’ ability to commit information to memory.
Tags:
animal, apple, cognition, culture, horse, interactions, interface, language, livestock, nass, noticing, pony, quickies, retail, social, society, technology, thought
ChittahChattah Quickies
August 23rd, 2010
- [from steve_portigal] At The Movies, A String Of Futures Passed [All Things Considered – NPR] – No matter how accurate they may be, all fictional futures — especially alarmist ones — lose urgency as the concerns that fueled them fade. The Cold War paranoia of 1984 and 2001 now feel distant, even if the tech-boom fears in Blade Runner may be a bit more current. This decade, we're uptight about the environment and our increasing decrepitude, so we get Wall-E. In the flower-power era, we were skeptical about social conformity, so we got A Clockwork Orange.
- [from steve_portigal] Fusion: The Synergy of Images and Words [Steve McCurry’s Blog[ – [Photjournalist assembles series of images of people reading, across the planet]
- [from steve_portigal] Coca Cola Village Like Facebook [The Inspiration Room] – [The ability to "post things" to Facebook or similar from far away (online or offline) is provocative but perhaps limiting, when the feedback loop – I post and I see what I post appear- is broken as badly as here] Coca Cola Village in Israel is a summer holiday resort designed for teenagers finishing their school years. For its third year experiential marketing agency Promarket provided residents with RFID bracelets (Radio Frequency Identification) to help them share their experiences on Facebook. Teens were able to put a digital ‘like’ on their choice of forty facilities in the camp, from the pool, the spa, to the extreme activities and sport section. If photographed by one of the official photographers, the RFID technology would automatically tag everyone in the photo and upload it to the relevant Facebook profiles…Real world Liking resulted in up to 35,000 posts per cycle…On average each visitor was posting 54 pieces of Coke branded content to their Facebook profile.
Tags:
brand, coke, culture, facebook, film, future, global, history, irl, israel, like, photography, prediction, quickies, reading, reading ahead, scifi, stories
ChittahChattah Quickies
August 19th, 2010
- [from julienorvaisas] Shoppers videotape their ‘haul’ [San Jose Mercury News] – [Head-slapping superficiality, scandals, self-reflection, spoofs and thousands of subscribers define the world of haul video mavens. Haul videos are defined by one hauler herself as, "videos about crap I bought." Solid gold for marketers.] These young women, and thousands more, are cranking out "haul" videos — as in, "here's all the stuff I hauled home from Forever 21 and the Walgreen's makeup department" — and inviting friends and strangers alike to check out their latest purchases. The videos, which range from oddly captivating to crashingly dull, represent yet another way in which the Internet is both nurturing new communities and redefining retail.
ChittahChattah Quickies
August 17th, 2010
- [from steve_portigal] The opposite of user experience design [Jorge Arango] – [I've experienced the bewildering confusion of bureaucracy in another country but have always assumed implicitly that for "those people" it was tenable. Jorge's tangible frustration and brilliant insight puts the lie to my ridiculous parochialism] One of the advantages of living in the developing world is that I am exposed to a wide variety of UX disasters. If you find it hard to define UX, try dealing with a Panamanian government office. You will quickly see what a lack of UX thinking looks like, and this will in turn aid your appreciation and understanding of good UX. A few weeks ago I had to go to the Panamanian immigration office to take care of some paperwork. When I got there, I found chaos…I’ve come to understand that the opposite of UX design is not shitty design, thoughtless design, or piecemeal design. It is anarchy. Only strong leadership with a clear user-centric vision can transform the organization’s culture and improve the experience of its constituents.
- [from steve_portigal] Please vote for our SXSW 2011 Panel – Mommy, Where Do Good Products Come From? (with Gretchen Anderson) – [Thanks for your vote!] Business case studies are the ultimate in reductionism: A complex business activity rooted in a specific context of people, company culture, time, and place is boiled down to a few key ideas. People confuse the terms innovation and invention; looking for breakthrough ideas sends companies into a frenzied search for "new" things not great or disruptive things. In this session, we will explore some different pathways to creating great product ideas. As designers and researchers, we're experienced enough to know that design research isn't the only approach or even always the best approach (a point of view that Don Norman vehemently argued in recent writings). For instance, design research wouldn't be sufficient to create a disruptive innovation like Gowalla. We'll outline a framework that looks at different approaches to idea generation, including corporate competencies and culture, customer needs and cultural context, and technological innovation.
- [from steve_portigal] Please vote for my SXSW 2011 Panel – Diving Deep: Best Practices For Interviewing Users – [Thanks for your vote!] The skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
- [from steve_portigal] The Minds Behind the Mind-Set List [The Chronicle of Higher Education] – [Freshmen in 2010 have never known a world in which a website can't get a book deal. Yes, the Mind-Set List book is coming] Mr. McBride, a professor of English and the humanities, says the list started on a lark back in 1997—some old college hands unwinding on a Friday afternoon, musing on how much freshmen don't know about recent history and culture. But such blind spots are to be expected, they had agreed, given the relative youth of the incoming class. They had concluded that professors should be mindful of how very different their students' life experiences are from their own. With colleagues, they had brainstormed about the cultural touchstones for that year's entering freshman class, whose members would have been born in 1979. That was the year of the Iran hostage crisis, the Soviet invasion of Afghanistan, and Three Mile Island. The resulting list was passed around and eventually found its way into the hands of a Wall Street Journal reporter, who subsequently wrote about it.
- [from steve_portigal] Beloit College Mindset List 2010 – [The annual list, in time for this year's freshmen, telling us older folks how our view of the world differs in key and/or bemusing ways]. For most of their lives, major U.S. airlines have been bankrupt. A coffee has always taken longer to make than a milkshake.
Tags:
beloit, college, culture, design, education, experience, generation, government, gretchenanderson, history, ideas, innovation, insights, interviewing, mindset, panama, panel, process, products, quickies, research, service, students, sxsw, sxsw2011, user experience, vote
ChittahChattah Quickies
August 16th, 2010
- [from julienorvaisas] America: Land of Loners? [The Wilson Quarterly] – [Thoughtful commentary on the notion of "friends," a watered-down word these days, thanks to Facebook.] Friendship, like baseball, always seems to send intellectuals off the deep end. Yet there is more biological justification for our predecessors’ paeans to friendship than for our modern-day tepidity. Friendship exists in all the world’s cultures, likely as a result of natural selection. People have always needed allies to help out in times of trouble, raise their status, and join with them against their enemies. It doesn’t seem much of a stretch to conclude that a talent for making friends would bestow an evolutionary advantage by corralling others into the project of promoting and protecting one’s kids—and thereby ensuring the survival of one’s genes.
- [from julienorvaisas] Ewwwwwwwww! [The Boston Globe] – [Scientists are working on unpacking the psychology of physical disgust and it's role in moral decisions, which are obviously also based in powerful socio-cultural factors. Food for thought on just how layered the decision-making process is.] Just as our teeth and tongue first evolved to process food, then were enlisted for complex communication, disgust first arose as an emotional response to ensure that our ancestors steered clear of rancid meat and contagion. But over time, that response was co-opted by the social brain to help police the boundaries of acceptable behavior. Today, some psychologists argue, we recoil at the wrong just as we do at the rancid, and when someone says that a politician’s chronic dishonesty makes her sick, she is feeling the same revulsion she might get from a brimming plate of cockroaches.
- [from steve_portigal] iPad/Kindle combo proving deadly to rest of e-reader market [ars technica] – The show floor of January's Consumer Electronics Show was swamped with E-Ink-based e-readers of all shapes and sizes, to the point that it seemed that a tsunami of Kindle knock-offs was going to hit the US market in the first quarter of 2010. But in hindsight, it turns out that the wave actually crested at CES, and has now almost entirely subsided. The problem for these products is that the e-reader market appears to consist almost exclusively of people who want to use the devices to read, which means that they don't really care about being able to bend or flex the e-reader a little bit, nor are they willing to pay the huge premium that a touchscreen commands. Neither of these features enhances the basic reading experience that's at the core of why people pick an E-Ink device over a reader with an LCD screen. For those who just want to read, the Kindle is now very cheap. And if you're going to pay for a touchscreen, you might as well spend a bit extra get an iPad.
- [from steve_portigal] Persona [a set on Flickr] – [An ongoing series of photographs of people, and the stuff they are carrying with them. This sort of raw documentationism is without explicit analysis or articulated insight but of course the act of creation and the act of editing/selecting introduces a curatorial voice and implicit point of view on the world. It's just up to us to figure out what that is]
Tags:
competition, culture, decisions, design, digital, disgust, e-reader, emotion, evolution, facebook, friends, marketplace, need, objects, observation, people, photography, pricepoint, product, psychology, quickies, reading, reading ahead, research, shakeout, social, stuff, technology
ChittahChattah Quickies
August 9th, 2010
- [from julienorvaisas] The Sketchbook Project: 2011[http://www.arthousecoop.com/projects/sketchbookproject] – [For $25 and an output of your own artistic energy, you can be part of this traveling sketchbook project. Choose from themes like "Adhere to me," "Help!" and "Down your street." Great way to practice sketching and story-telling!] Thousands of sketchbooks will be exhibited at galleries and museums as they make their way on tour across the country. After the tour, all sketchbooks will enter into the permanent collection of The Brooklyn Art Library, where they will be barcoded and available for the public to view. Anyone – from anywhere in the world – can be a part of the project. To participate and have us send you a sketchbook that will go on tour, start by choosing a theme.
- [from steve_portigal] Want Smart Kids? Here’s What to Do [The Chronicle of Higher Education] – [It seems like this confuses correlation and causality, but it is a very actionable finding in that way] Buy a lot of books. That seems kind of obvious, right? But what's surprising, according to a new study published in the journal Research in Social Stratification and Mobility, is just how strong the correlation is between a child's academic achievement and the number of books his or her parents own. It's even more important than whether the parents went to college or hold white-collar jobs. Books matter. A lot.
- [from steve_portigal] Google Research Director Peter Norvig on Being Wrong [Slate] – We do it by trying to fail faster and smaller. The average cycle for getting something done at Google is more like three months than three years. And the average team size is small, so if we have a new idea, we don't have to go through the political lobbying of saying, "Can we have 50 people to work on this?" Instead, it's more done bottom up: Two or three people get together and say, "Hey, I want to work on this." They don't need permission from the top level to get it started because it's just a couple of people; it's kind of off the books. …Within the company, we're really good at making decisions based on statistics. So if we have an idea—"You know, here's a way I can make search better"—we're really good at saying, "Well, let's do an experiment. Let's compare the old way with the new way and try it out on some sample searches." And we'll come back with a number and we'll know if it's better and how much better and so on. That's our bread and butter.
- [from steve_portigal] Dangerous Ideas [Big Think] – [When we lead ideation exercises, we often talk about the importance of "bad" ideas and try to empower or teams to be free to come up with bad ideas; it's a way of coming un-stuck, to free yourself from "solving" the problem and just play with the problem. When we suggest trying things that are dangerous or immoral, people laugh, but they are immediately get it. Here's a more serious consideration of the power of "bad" ideas] Throughout the month of August, Big Think will introduce a different "dangerous idea" each day. Brace yourself: these ideas may at first seem shocking or counter-intuitive—but they are worth our attention, even if we end up rejecting them. Every idea in the series will be supported by contributions from leading experts.
Tags:
art, bad, books, children, correlation, culture, cycle, dangerous, decisions, design, development, drawing, education, factor, google, household, ideas, innovation, inspiration, moleskine, planning, practice, process, quickies, reading, reading ahead, sketchbook, study, wrong
ChittahChattah Quickies
August 6th, 2010
- [from steve_portigal] Thoughts on Maslow’s Hierarchy [lunchbreath] – [Wonderful cartoon that looks at the hierarchy as reflected in Tony Hawk, the dog, and robots]
- [from steve_portigal] The user experience of hot dog buns [FatDUX] – [Eric Reiss in a light-hearted consideration of hot dogs, buns,and global culture] Now here in Denmark, I’ve never seen anything except side-loaders (Gosh, who knew there was a technical term for this). That is until yesterday when I discovered the “Grab Dog” form-fitting hot-dog holder from the Danish bakery, Paaskebrød. An innovative solution? Absolutely. But a good solution?
- [from steve_portigal] First World Probs Launch – [The definitive reference] FirstWorldProbs.com was launched as a sounding board for those who are privileged and still suffering. With unemployment at 10% in much of the Western world, and the rest of the world in far worse financial conditions, it's sometimes necessary to tacitly acknowledge that the "problems" we tackle on a daily basis in the first-world aren't so severe in a greater context – even though they can cast a dark shadow on our everyday lives. "Patrick Moynihan wrote a great piece…in the early 1990s about 'defining deviancy down' – at the time, some communities were so overrun with crime that they had to adjust their standards to ignore many petty violations to allocate their manpower to tackle the serious issues. However, it's also possible sometimes to see that the inverse is true. When all your basic needs are satisfied, it can be downright depressing to break a heel or spill your latte on your favorite suit. You could call it 'defining deviancy up', if you will."
Tags:
bbq, behavior, bun, cartoon, culture, danish, denmark, entitlement, hierarchy, hotdog, humor, maslow, privilege, problems, psychology, quickies, robot, satire, society, western
ChittahChattah Quickies
August 5th, 2010
- [from steve_portigal] 1-800-ASK-GARY Amphitheatre: WORST. NAME. EVER. [TampaBay.com] – Live Nation's announcement that they were renaming the Ford Amphitheatre the 1-800-ASK-GARY Amphitheatre is the ugliest naming rights agreement of the past 20 years. It's worse than the PapaJohns.com Bowl. It's worse than the San Diego County Credit Union Poinsettia Bowl. It's worse than University of Phoenix Stadium. It's worse than the Comfort Dental Amphitheatre. By now, everyone has to understand that naming rights and sponsorship deals are an immutable aspect of society. Corporate sponsorships make possible many things that consumers take for granted.Ford's naming rights deal is over, and the Amphitheatre needed a new title sponsor. The Florida-based lawyer referral service 1-800-ASK-GARY was willing to pony up the cash, and for good reason — the next time Toby Keith or Kings of Leon or Aerosmith launches a summer tour that inclues Tampa, the announcement will include the phone number "1-800-ASK-GARY." But … but … Aesthetically. Thematically. Visually. It's awful.
- [from steve_portigal] frogMob – frogdesign using social networking to gather data (or insights, they don’t seem sure which is which) – [If I get past the horrifyingly shortsighted copy "All photos and insights due back within one week"; "trend scrape"; "anyone can be an ethnographer for an hour" I think this is pretty fun and interesting and of course framed as an "experiment"] frogMob is based on the idea that anyone can be an ethnographer for an hour, just by paying a little more attention to the world around them. A frogMob is a trend scrape that gathers a quick visual pulse on behaviors, trends and artifacts globally. We publish the call to action on a select topic and gather original photography and stories that describe how products are used globally. The methodology and spirit of frogMob lend themselves to open collaboration. frogMob builds on the trend of using social media to run research studies, and the ability of these tools to conduct research remotely. This is where the experiment really begins.
Tags:
culture, frog design, gary, global, insights, media, naming, photography, quickies, research, social, sponsorship, tampa