• Percival Everett's short story, “The Appropriation of Cultures” – This is the second story in this podcast and is an entertaining and powerful piece of fiction about the meaning of symbols and the power that we might seize to change that meaning. Culture jamming as narrative device, in other words.
• Ethnography is not an in-home interview – Grant McCracken considers the emerging finger-pointing as Tesco doesn't do as well in the US as they had hoped. Was research (or rather, poor research) to blame? I share his concern about people going through the motions and claiming they've done the research. A prospective client asked us the other day why they would hire us as opposed to simply borrowing a video camera from his brother and dropping into some of their target offices. It's an important question because it reveals a common mindset. My short answer was that they should definitely do that, but that the expertise we are bringing includes (but is not limited to) the ability to plan and execute those interviews so you really do get to something new, and the process for analyzing and synthesizing that data so that we can identify what it means to them and what the opportunities are. Perhaps, as McCracken suggests, Tesco failed to do just that.
• Standing/adjustable height work surfaces, long available in workplaces, are being tried out – with seeming success – in schools – Teachers in Minnesota and Wisconsin say they know from experience that the desks help give children the flexibility they need to expend energy and, at the same time, focus better on their work rather than focusing on how to keep still.
  …
  “We’re talking about furniture here,” she said, “plain old furniture. If it’s that simple, if it turns out to have the positive impacts everyone hopes for, wouldn’t that be a wonderful thing?”

• Chrysalis by Mary Robinette Kowal – Podcast of a science fiction story in which aliens who go through transformative life stages hire documentary filmmakers to capture aspects of their lives that may be forgotten between stages. The narrator grapples with the tension between being a neutral observer and an active participant.

• Ziba's Sohrab Vossoughi on the multitude of sins the consumer electronics companies are guilty of – "Consumer electronics companies need to clearly communicate what their products are about and who they are for." I agree with Sohrab; we find ourselves recommending this very strongly to almost all of our clients. But why are people still writing about this after more than 10 years of usability in the mainstream? I mean this isn't news, except for the fact that it still is true.

• Scopophilia – Literally, the love of looking. The term refers to the predominantly male gaze of Hollywood cinema, which enjoys objectifying women into mere objects to be looked at (rather than subjects with their own voice and subjectivity).
• Fabula and Sjuzhet – Fabula refers to the chronological sequence of events in a narrative; sjuzhet is the re-presentation of those events (through narration, metaphor, camera angles, the re-ordering of the temporal sequence, and so on).

Books left on floor, Green Apple Books, San Francisco, CA

Notice in school bus window, Pacifica, CA

Sign, Bonny Doon, CA

Sign, San Jose, CA

Sign, San Francisco, CA

Posters, San Francisco, CA

6-panel strip on telephone pole, Chicago, IL

Related Posts:
Framed Framework/Conceptual Art
Words
The End of Things

Back in January I posted my sad story about the loss of my Flickr account.

The next issue of Ambidextrous Magazine features my Object Obituary (PDF link) for My Flickr Meta-Content.

There’s been a lot of interesting discussion recently around personas. Part of what’s really being talked about is how to tell an effective story. As in, one party has information they want to impart to another in a way that is impactful, memorable, makes a good working tool, and can be internalized and passed along to others.

Stefan Nadelman’s animated short, Food Fight, which I discovered over at Drawn, is a virtuosic example of telling a story through alternate means. Nadelman’s film presents a history of major armed conflicts since WWII, using food to represent the conflicting nations. It’s hilarious, touching and thought-provoking, and it made me want a Big Mac.

Food Fight relies on a set of shared reference points to tell its story, and I think it’s useful to keep in mind that the more we use proxies to convey information, the more we are relying on all of the communicating parties having the same set of reference points. That’s why it’s so important in a design process that any type of information vessel be treated not as a static artifact, but as a material that we can work with to clarify interpretations and surface assumptions.

As I’ve said before, garbage in, garbage out. From Rob Walker’s Consumed

Recently, Stardoll did a study of its own, polling United States users about their brand preferences. Apparently they saw real-world brands on the same plane as the half-dozen or so invented brands that exist only within the site. (Some respondents even made the – clearly impossible – claim that they wear the strictly digital Goth-style brand Fallen Angel to school.)

These sorts of stories always crop up in market research and business case studies. And they are wonderful because they illustrate the depth of meaning the products, services, brands, and stories we create can be to the people that consume them. So meaningful that they will conflate pretend brands online and tangible experiences offline. Wow, we marvel, that tells you how great our stuff is; they will lie about it.

But the flip side to that is that if you are going to ask people what they think and do and want, you better have a way of triangulating their responses against other data. If you don’t know more about the person than their response, how can you contextualize it? If you don’t know what they are really saying when they answer the question – if they understood the question or are answering it in the way you intended – then you must be very careful in what you conclude and how you act on those answers.

Just over a year ago I blogged about the push approach that Wal-Mart was taking to drive adoption of energy-efficient fluorescent lighting, spending money on persuasive marketing rather than addressing the known barriers to adoption. A year later, it seems to be okay to acknowledge the problems with the bulbs. The New York Times recently looked at the problems that people have with the quality of light created by those bulbs (nothing new, of course, but the fact that the angle of the story has changed is thought-provoking). Most recently, they offered up this this interview with a Sylvania technologist who speaks to the ongoing work to improve the quality of the light that people experience.

Of course the efforts to improve the bulbs were always ongoing. I’m intrigued by the cultural story that was created by marketing and the media, spending money to force a behavior under the guise of “educating” people.

Make a better light bulb, already. One that is energy efficient and doesn’t make us feel (and look) like crap in our own homes. We’ll beat a path to your door.

U-Haul, Montara, CA

What use case is eMove targeting? What narratives are implied by this advertisement?

The way things used to be

As I’ve already blogged, I was the victim of a phishing scam and my flickr account was deleted.

According to some flickr forum discussions (where others are reporting similar occurrences) Yahoo/flickr has known about this particular culprit for a year or so. And they’ve failed to implement sufficient countermeasures, technical or otherwise.

Phishing typically targets banking and PayPal information, obviously for financial gain. In my case, someone left a comment on a photo, with a link. And clicking on that link led me to this sad situation. Why did Yahoo let someone post a link that was harmful?

Sure, the forums are also filled with smug posts (not from the flickr staff; they have been instructed to use a soothing tone, while not providing any resolution) from people who insist that the victims of these scams are to blame for not knowing better. I would have thought I did know better, actually.

This miscreant deleted my account, just for fun. And Yahoo can’t restore it. We all know there are backup copies all over the place, but they can only recreate my account, blank.

That means that my 5000 photos are gone. Those I can upload. But all the people I’ve linked to are gone (I’ve spent a few hours trying to reconnect with those I can remember). Anyone who watched my photos via their contacts has lost me (and I’ve lost much of my audience). All the photos that were marked by others are gone. All the groups which I participated in by contributing illustrative images are gone. All the titles, tags, geotags, view counts and comments are gone. All the descriptions and stories and dialog with others is gone.

My document, my story, my part of the community, is gone.

But the whole social media movement that we can’t ever stop hearing about is asking us to contribute content to their websites; we’re building the value for them. YouTube wouldn’t sell for $1.65 billion without our videos. Flickr has our photos. LiveJournal has our stories and pictures.

But is it ours? Do we know who owns it? If the data is on our hard drive, we know where it is, we may even take the trouble to back it up (I’ve got an external backup at work, at home, and online). But if the data is on someone else’s site, how can I keep a copy of it? It may be against the site rules for you to do that, in fact, as the high profile Scoble story demonstrated.

flickrbackup is a tool that lets you save the photos, but how does one download all the metadata? Flickr should have an export feature that creates a .flk file on your PC with all the good stuff. LinkedIn lets you export all your contacts in a variety of standard formats (and if you are nervous, maybe you should go do that right now: LinkedIn->My Contacts tab->Export Connections button near bottom), Google Reader (and any of the other RSS readers I know of) exports an OPML file (Google Reader->Manage Subscriptions ->Import/Export).

DataPortability is a movement to create these tools where they don’t exist. I hope someone creates something for flickr soon.

As for me, I don’t know how to proceed. I was just beginning my Tokyo story, which reached about 1500 pictures (not all worth posting, of course). I’ve got several hundred from Taipei (November/December) and I had a lot of Bali pictures and stories – the cool cultural stuff, the signs, all that great stuff – still unposted. But I’ve also use flickr as a storage for images that I’ve referenced in bios, conference presentations, this blog, other blogs, etc. It’s overwhelming and I don’t know what to do first. Or if I should even do anything. I can’t imagine going to the trouble of writing stuff only to have it disappear again. Maybe one should see it as ephemeral, but I am not there yet.

• The former (and future?) location of “Flickr: Photos from steve.portigal”
  As of this writing, flickr has decided my account is not active. After uploading 5000 pictures and while in the midst of a big trip? Let’s see how long it takes them to restore things (as this seems to be some sort of known problem that is happening with some accounts)

Update:

We took a look into the issue with this account. It appears your “steve.portigal” account was deleted by someone who had access to your Yahoo! ID and password. Investigating, we think there is a possibility your account was phished.

In short, in most cases when someone’s account has been phished, a link to a fake Flickr page was left on a photo. Often it is a link that was left for a bogus award. These are usually fake login pages that send the ID and password to the person who has posted this fake page. In a small number of cases, invasive software has been installed that logs keystrokes on the Windows operating system. We have no way to know how you were affected, we do want to make this clear.

Unfortunately the content from the account cannot be restored. When accounts are deleted by someone who has access to the ID and password, we presume it to be the person who created that ID and is acting upon their wishes and then the data is deleted. We can restore the account itself which will restore it’s pro status.

We are definitely sorry this has happened. We know this is disruptive to your experience on Flickr and work you have created is lost. We don’t like seeing this affect our community.

I’ve mentioned Maximum City: Bombay Lost and Found by Suketu Mehta in a previous post, but thought it was worth its own post now that I’ve finally finished it.

We learned about this book on our 2006 trip to India, but it took me over a year to finally get to it.

The book is Suketu Mehta’s collection of stories from his return to India after 21 years. He’s an insider and an outsider all at once. He shares his own experiences (say, in trying to rent an apartment, or get his kids into a decent school) but also picks a number of different subcultures (life in the slums, commuting, gangsters, Bollywood, sex workers, homeless artists, religion, politics, law enforcement) and goes deep. He develops intense relationships over time and tells the stories of the characters he encounters, many of whom live outside the norms that most of us could tolerate. He goes deep enough that as a writer, he’s pulled into writing a screenplay for a Bollywood film.

Although he goes into these subcultures as individual forays, many of the threads overlap (Bollywood and gangsters, the police and politics and religion, etc. etc.) and collide and so a more complete portrait begins to emerge.

I really appreciated having my own experiences contextualized by the author’s similar (if much more extreme) personal experiences and subsequent explanation, and then the opportunity to see so much further into the city, as an icon of Indian life. This is classic participant-observation. What’s the Hindi word for gonzo? How’s about gonzoti?

There’s a lot of exuberance about India nowadays and I think that needs to be tempered with some other perspectives. It’s not necessarily an easy place to live, work, visit, or develop.

Stupid bad journalism mars an otherwise excellent article about the culture of Syrian Jews in Brooklyn

No Jewish community in the world (other than two small Syrian congregations in Mexico and Argentina) has ever had such an extreme rule.

I feel like I see this sort of writing in print more often. An absolute statement followed by “qualifiers” that prove the original statement false.

Other than Brooklyn’s SY enclave, only two other communities in the world – a small Syrian congregation in Mexico and another in Argentina – have such an extreme rule.

I’d hope for better than this sort of hyperbolic and confusing storytelling.