Posts tagged “interviewing”

ChittahChattah Quickies

  • Richard Eoin Nash, Social Publisher – What “social” means is that there’s going to be more information about books, more scope to interact with the books (your own commenting & annotating and reading others’), more scope to interact with the author, more scope to interact with one another. (This latter item, to get semi-techy for a sec, is something that the broad horizontal book social networks—Goodreads, LibraryThing, Shelfari—do well, though, so we’re likely to focus on using their APIs rather than asking people to build their own bookshelves anew.)

    “Social” is taking the book and making it much easier to have a conversation with the book and its writer, and have conversations around the book and its writer.

  • L-Prize – Lighting Competition – I've written before in frustration about money spent to push the CFL at us instead of spending money solving the product problem. The DOE is sponsoring the L-Prize to create a low-energy bulb. "The competition also includes a rigorous evaluation process for proposed products, designed to detect and address product weaknesses before market introduction, to avoid problems with long-term market acceptance."
  • Princeton tests of Kindles for textbooks doesn’t go well for Kindle – “Much of my learning comes from a physical interaction with the text: bookmarks, highlights, page-tearing, sticky notes and other marks representing the importance of certain passages — not to mention margin notes, where most of my paper ideas come from and interaction with the material occurs,” he explained. “All these things have been lost, and if not lost they’re too slow to keep up with my thinking, and the ‘features’ have been rendered useless.”
    …
    “For some people,” she explained, “electronic reading can never replace the functionality and ‘feel’ of reading off paper.”

ChittahChattah Quickies

  • Japanese cultural norms – asking about weight – Insightful little culture-clash story; an American working in Japan isn't sure how to deal with blunt (especially from the Japanese!) questions about his increasing weight
  • Clive Thomson on Bruce Bueno de Mesquita, renowned for his use of mathematical game theory models for prediction – Those who have watched Bueno de Mesquita in action call him an extremely astute observer of people. He needs to be: when conducting his fact-gathering interviews, he must detect when the experts know what they’re talking about and when they don’t. “His ability to pick up on body language, to pick up on vocal intonation, to remember what people said and challenge them in nonthreatening ways — he’s a master at it,” says Rose McDermott, a political-science professor at Brown who has watched Bueno de Mesquita conduct interviews. She says she thinks his emotional intelligence, along with his ability to listen, is his true gift, not his mathematical smarts. “The thing is, he doesn’t think that’s his gift,” McDermott says. “He thinks it’s the model. I think the model is, I’m sure, brilliant. But lots of other people are good at math. His gift is in interviewing. I’ve said that flat out to him, and he’s said, ‘Well, anyone can do interviews.’ But they can’t.”
  • New York Times Magazine on the Beatles’ Rock Band videogame – This is a fantastic article that spans many big issues: gaming, music, performance, art, history, culture, product development, authenticity, creativity, entertainment, technology. It's a must-read.
  • Brian Dettmer turns books into sculptural pieces – Contemporary visual artists see opportunity in what many bemoan as the twilight of the age of the book. John Latham (1921-2006), Hubertus Gojowczyk, Doug Beube and others have treated books as sculptural stuff. But no one whose work I have seen tops that of Atlanta artist Brian Dettmer at Toomey Tourell.
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ChittahChattah Quickies

  • Seen Reading – a "literary voyeruism blog" set mostly (I believe) in Toronto – What is Seen Reading?

    1. I see you reading.
    2. I remember what page you’re on in the book.
    3. I head to the bookstore, and make a note of the text.
    4. I let my imagination rip.
    5. Readers become celebrities.
    6. People get giddy and buy more books.

    Why do you do this?
    Readers are cool. Authors work hard. Publishers take chances. And you all deserve to be seen!

    (Thanks Suzanne Long!)

  • Choose What You Read NY – Choose What You Read NY is a non profit organization that offers free books to New Yorkers, encouraging its residents to read more, giving them an alternative to the free papers that get tossed out and even the digi-trash that crowds our time. In doing so, we help to recycle used books that would have unfortunately been thrown away.

    You will find us near major subway stations on the first Tuesday of each month.The idea is that once someone is finished with a book, they either drop it off in one of our conveniently located drop boxes or back to us at a station. Unlike a library, there will be no due dates, penalties, fees or registrations. We only ask that you return it once you are done so that the same book can be enjoyed by another commuter.

  • What was the last book, magazine and newspaper you read on the subway? – 6000 people respond and the New York Times posts the results
  • How and what people read on the New York City subways – Plenty of detailed examples of people, their books, and their travels: "Reading on the subway is a New York ritual, for the masters of the intricately folded newspaper, as well as for teenage girls thumbing through magazines, aspiring actors memorizing lines, office workers devouring self-help inspiration, immigrants newly minted — or not — taking comfort in paragraphs in a familiar tongue. These days, among the tattered covers may be the occasional Kindle, but since most trains are still devoid of Internet access and cellphone reception, the subway ride remains a rare low-tech interlude in a city of inveterate multitasking workaholics. And so, we read.

    There are those whose commutes are carefully timed to the length of a Talk of the Town section of The New Yorker, those who methodically page their way through the classics, and those who always carry a second trash novel in case they unexpectedly make it to the end of the first on a glacial F train."

    (thanks Avi and Anne)

  • Lego grabs ahold of customers with both hands – From 2006, great Wired piece about Lego's approach to involving ardent fans/customers in developing future products.
  • Noting:books – the simple yet dynamic way to track your reading, from the dates you start and finish a book, to your thoughts along the way.
  • CourseSmart brings textbooks to the iPhone in PDF; major readability challenges ensue – “It’s not the first place to go to read your textbook,” Mr. Lyman said of the iPhone app. But he said that it could be helpful if “you’re standing outside of the classroom, the quiz is in 10 minutes, and you want to go back to that end-of-chapter summary that helped you understand the material.”
  • Nice profile of Lego’s business culture and the tension between growth and losing track of their legacy – But the story of Lego’s renaissance — and its current expansion into new segments like virtual reality and video games — isn’t just a toy story. It’s also a reminder of how even the best brands can lose their luster but bounce back with a change in strategy and occasionally painful adaptation.

Reading Ahead: Research Findings

Reading ahead logo with space above

(Updated to include slideshow with synchronized audio track)

We’re very excited today to be posting our findings from the Reading Ahead research project.

Lots more in the deck below, but here’s the executive summary

  • Books are more than just pages with words and pictures; they are imbued with personal history, future aspirations, and signifiers of identity
  • The unabridged reading experience includes crucial events that take place before and after the elemental moments of eyes-looking-at-words
  • Digital reading privileges access to content while neglecting other essential aspects of this complete reading experience
  • There are opportunities to enhance digital reading by replicating, referencing, and replacing social (and other) aspects of traditional book reading

We sat down yesterday in the office and recorded ourselves delivering these findings, very much the way we would deliver them to one of our clients.

Usually, we deliver findings like these to a client team in a half day session, and there’s lots of dialogue, but we tried to keep it brief here to help you get through it. (The presentation lasts an hour and twenty minutes.)

It’s been a great project, and we’ve really appreciated hearing from people along the way. We welcome further comments and questions, and look forward to continuing the dialogue around this work.


Audio

ChittahChattah Quickies

  • Words Move Me – Sony adds social networking around reading (but doesn’t seem you can *buy*) – "Words move me" was created by Sony to celebrate the words that move us and to share our reading experiences with others. Connecting with readers around literary moments enables us to express our individuality, share our own stories, and find commonalities with others.
    (Thanks @gpetroff)
  • Sony’s Daily Reader – Kindle Competition: Touchscreen Plus AT&T, for $399 – Includes software to link with local libraries and check out a library-based electronic book. Also has portrait reading mode (showing two pages), touchscreen, and broadband wireless access to add books without a PC.
  • IKEA as destination retail, in Beijing – Although the store is designed similarly to Western IKEAs, the meaning and usage has changed. In Beijing, It's a place to rest and eat, more theme park than shopping emporium.
  • The lost art of reading: David Ulin on the challenge of focus in an era of distraction – Who do we want to be, she asks, and how do we go about that process of becoming in a world of endless options, distractions, possibilities? These are elementary questions, and for me, they cycle back to reading, to the focus it requires. When I was a kid, maybe 12 or 13, my grandmother used to get mad at me for attending family functions with a book. Back then, if I'd had the language for it, I might have argued that the world within the pages was more compelling than the world without; I was reading both to escape and to be engaged. All these years later, I find myself in a not-dissimilar position, in which reading has become an act of meditation, with all of meditation's attendant difficulty and grace. I sit down. I try to make a place for silence. It's harder than it used to be, but still, I read. (via Putting People First)

ChittahChattah Quickies

  • Summer Reading Programs Gain Momentum for Students About to Enter College – Nationwide, hundreds of colleges and universities, large and small, public and private, assign first-year students a book to read over the summer, hoping to create a sense of community and engage students intellectually.

    While there are no reliable statistics on summer reading programs, a recent survey of more than 100 programs by a student researcher at Gustavus Adolphus College in St. Peter, Minn., found that most had started in the last four years, although a few go back decades.

    The range of books colleges use is enormous, covering fiction and nonfiction. Classics are largely absent, with most of the works chosen falling closer to Oprah than academic.

    Still, a certain canon of summer reading is emerging: books that are readable, short, engaging, cheap. Often, it helps if the book is a best seller dealing with some aspect of diversity, some multicultural encounter — and if the author will come to speak on campus.

  • Canada Reads — CBC Radio – Canada Reads celebrates five Canadian books for three months online, on the air and at public events. It all leads up to a week-long show hosted by Jian Ghomeshi. In this annual title fight, five celebrity panelists defend their favourite work of Canadian fiction. One by one, books are voted off the list, until one panelist triumphs with the book for Canada to read this year.
  • Beyond the Book – Beyond the Book: Mass Reading Events and Contemporary Cultures of Reading in the UK, USA and Canada is a 3-year interdisciplinary research project.

    Our main objectives are to determine why and how people come together to share reading through a comparative study of selected mass reading events.

    The mass reading event is a new, proliferating literary phenomenon. Events typically focus on a work of literary fiction and employ the mass media as a means of promoting participation in the themed activities and discussions that take place around the selected book. Beyond the Book uses research methodologies drawn from both the humanities and social sciences to investigate whether mass reading events attract new readers and marginalized communities. We also wish to determine whether this contemporary version of shared reading fosters new reading practices and even whether it is capable of initiating social change.

  • "ONE BOOK" READING PROMOTION PROJECTS (Center for the Book: Library of Congress) – "One Book" projects (community-wide reading programs), initiated by the Washington Center for the Book in 1998, are being introduced across the U.S.A. and around the world. Here's lengthy list of authors, communities, and dates.
  • The Big Read – The Big Read is an initiative of the National Endowment for the Arts designed to restore reading to the center of American culture. The NEA presents The Big Read in partnership with the Institute of Museum and Library Services and in cooperation with Arts Midwest. The Big Read brings together partners across the country to encourage reading for pleasure and enlightenment.

    The Big Read gives communities the opportunity to come together to read, discuss, and celebrate one of 30 selections from American and world literature. This initiative supports innovative reading programs in selected communities, providing engaging educational resources for discussing outstanding literature and conducting expansive outreach and publicity campaigns, and a Web site offering comprehensive information about the authors and their works.

  • Literary Reading in Dramatic Decline, According to National Endowment for the Arts Survey – (July 8, 2004) Literary reading is in dramatic decline with fewer than half of American adults now reading literature, according to a National Endowment for the Arts survey released today. Reading at Risk: A Survey of Literary Reading in America reports drops in all groups studied, with the steepest rate of decline – 28 percent – occurring in the youngest age groups. The study also documents an overall decline of 10 percentage points in literary readers from 1982 to 2002, representing a loss of 20 million potential readers. The rate of decline is increasing and, according to the survey, has nearly tripled in the last decade.
  • 15 Books That Have Stuck With You (yet another of those Facebook etc. "memes" that are more like chain letters than memes) – Pick 15 books that will always stick with you. Don't take more than 15 minutes. Tag 15 friends including me because I'm interested in seeing what books my friends choose.
  • My pictures from Belgium 2009 (345 of 'em!) – Here's the whole set on Flickr. I'll continue to blog highlights from the trip.
  • Google book project far from settled – As the deadline draws near for authors and publishers to opt out of a proposed legal settlement allowing Google Inc. to forge ahead with plans to scan millions of books, more opponents of the landmark deal are stepping forward, and the local literary world is growing more perplexed.

    "Smart people, major players that are sophisticated in the ways of publishing, are still at loggerheads," said Ted Weinstein, a San Francisco literary agent. He said they're not just arguing whether the deal is good or bad, "but still expressing disagreement about what exactly it will do. That's a problem."

Reading Ahead: Photo Diaries

Reading ahead logo with space above

In addition to our in-person fieldwork, we often ask research participants to do some kind of task on their own. In past projects, these assignments have included a range of activities, from workbooks and journals with specific daily prompts, to fairly open-ended photo diaries.

For Reading Ahead, we asked people to do a short photo diary, and send us five or so digital pictures (before the interview session) that would help us get a sense of how reading fits into their lives.

Diaries like this accomplish several things. They give us access to a person’s world beyond what we might be able to get in just a face-to-face meeting. We’re able to see what they do in more locations, at more different times, and in more situations.

We probably won’t be there to see someone actually reading in bed before they go to sleep at night, but they might well ask a family member to take a picture of it for their photo diary, as Tracy did for this project.

Portigal-Consulting_diary1

Diaries also help us build rapport more quickly with the people we’re meeting, by giving us a common set of stories to begin the conversation with. There’s often a bit of back and forth dialogue between us and the participants during the assignment as well, which helps us establish a relationship.

Having some shared knowledge and possibly interaction prior to the interview means that when we are face-to-face, we can jump right in with that person at a deeper level, which can free up time in the interview session for exploring more areas of the research topic.

When you look at the pictures people sent us for this project, you’ll see that they’ve responded in a variety of ways. Some focused on objects, some took pictures of other people, and some photographed themselves or had other people photograph them. It’s useful to see the different ways people interpret the topic area, and the connections they draw. It helps us understand how each person sees the world, and can point us to additional lines of inquiry.

Below are the photo diaries for Reading Ahead.

Erica

Peter

Tracy

Julie

Reading Ahead: Participatory Design

Reading ahead logo with space above

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Tracy and her younger son thinking about possibilities for books and reading devices

Our fieldwork sessions often include a piece in which we ask participants to brainstorm and fantasize about the future.

In an earlier post, we talked about the simple models we were building for the Reading Ahead interviews.

Portigal-Consulting_PD1_web
Book and device models for participatory design activity

We wanted to put something in people’s hands to help them show us what the “book of the future” and “reading device of the future” could be and do. (This fieldwork approach borrows from participatory design.)

We’ve had clients come out in the field with us and say after an interview, “That person didn’t give us any ideas,” so it’s important to clarify that we don’t expect this kind of activity to directly produce marketable ideas. Rather, it gives people another mode for expressing themselves, and it’s great for helping them communicate things which may not always be easy to verbalize, like:

  • Their desires
  • What they think should exist
  • What problems they are trying to solve
  • What seems acceptable and what seems outlandish to them
  • Preferences and in what ways they would like something to be different

Portigal-Consulting_PD7
Chris uses the device model to help express his thoughts about navigation

Often for us, the very act of making the props for an activity suggests new ways of using them. In this case, while making a blank cover for the “future book” model, we realized that we could also make a blank inner page spread.

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Holding the “book of the future” model

As it turned out, this meant that when we were done with the sessions, people had created very nice book models for us, with a cover and inner spread.

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Erica’s “telescoping shopping bag” book with digital annotations, hyperlinks, and built-in dictionary

Part of the preparation for each interview session was to get the models ready with new blank paper. Here I am on the trunk of my car, prepping the models before an interview in San Francisco.

Portigal-Consulting_Dan1

Now that the fieldwork is done, we have a great collection of models made by the people we interviewed.

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Artifacts from participants’ “future book” ideation

Portigal-Consulting-PD4_web

The last section (copied below) of our Topline Summary synthesizes some of what we gleaned from this part of the fieldwork. These are just quick hits; we’ll develop any themes and recommendations that come out of these activities much further in the analysis and synthesis phase of the project.


Excerpt from Topline Summary: Participant ideation about the “book of the future” and “reading device of the future”

NOTE: The first thing a number of the participants said when asked about what the “book of the future” could be and do was that it’s pretty hard to improve on the book-it works very well the way it is. In addition to all the qualities already mentioned, books are

  • Instant on-off
  • Durable
  • But people did have ideas. Here are some of them:

  • Interactive
  • Put yourself in the story
  • Leave the story for more information
  • Choose from alternate endings, versions
  • Size-shifting
  • Able to morph from bigger size for reading to smaller for transporting
  • Retain the book form while adding functionality
  • Book form with replaceable content: a merging of book and device, with a cover, and page-turning but content is not fixed-it can be many different books
  • Books that contain hyperlinks, electronic annotations, multimedia, etc.
  • Privacy
  • Hide what you’re reading from others, hide annotations, hide your personal book list and lend your device to someone (with content for them)
  • Projecting
  • A device that projects words that float above it, so that the reader doesn’t have to hold the device in their hands
  • Reading Ahead: First day of fieldwork

    Reading ahead logo with space above

    Here’s what my day looks like today–3 interview sessions starting this morning in Soquel, then up to San Francisco, and then over to Vallejo where I’ll finish up around 9 pm.

    Tuesday-route-web

    I’ve tried to schedule everything so I’ll have time in between each interview to write notes. It’s amazing how hectic what seems like an ample schedule often becomes once you factor in traffic, parking, eating, checking email, and the general miscellany of a day.

    I got everything ready last night: video camera, still camera, release forms, models and materials for participatory design activities at the end of the interview session.

    fieldwork-prep-web

    I went over the interview guide, and am feeling really good about it. I always get kind of charged up when I run the interview through in my mind the night before fieldwork starts. There’s this unique feeling that comes from knowing that I’m about to go out and find out things from people that, sitting at my desk the night before I go, I can’t even imagine.

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