• Twitter's suggested users for you to follow – This lacks any personalization and reinforces the unfortunate star system that (social) media supports, but it's a good example of a "how to get started" scaffolding that I've written about before
• Jimmyjane's Sex Change Operation – my article on Core77 – We were invited to designer-sex-accessory firm Jimmyjane to learn more about their history and their approach. My thoughts on the company and its mission are posted on Core7.

  "Ethan Imboden worked an industrial designer for firms like Ecco and frogdesign, cranking out designs for everyday products (i.e., staplers and monitors), but grew to feel that he had something more to contribute. After starting his own design firm, he went with a client to the Adult Novelty Expo and saw bad design everywhere. He founded Jimmyjane as a response to that, and set out to use form, color, materials and so on to create premium vibrators. Now he's a visionary creative, with strong ideas about the Jimmyjane brand and how to embody those attributes across a range of products. Imboden fits the Be A Genius and Get It Right archetype we wrote about in interactions."

From a visit to a baby superstore in Vancouver, an education about a problem (plagiocephaly

– an asymmetrical distortion of the skull) and a solution (the Lovenest).

The parent-of-baby market seems unique in its (often peer-reinforced) drive to identify new needs and corresponding solutions. This leads to a lot of stuff being produced, some as expensive replacements for existing satisfactory (if generic) solutions, but much of it seemingly innovative. I suppose the work of a parent now includes the emotionally fraught process of trying to sort out the difference.

See more of my Vancouver pictures here.

• The Computer Will See You Now – how the computer interferes with the doctor-patient interaction – Doctors struggle daily to figure out a way to keep the computer from interfering with what should be going on in the exam room — making that crucial connection between doctor and patient. I find myself apologizing often, as I stare at a series of questions and boxes to be clicked on the screen and try to adapt them to the patient sitting before me. I am forced to bring up questions in the order they appear, to ask the parents of a laughing 2-year-old if she is “in pain,” and to restrain my potty mouth when the computer malfunctions or the screen locks up.

  The computer depersonalizes medicine. It ignores nuances that we do not measure but clearly influence care. Room is provided for text, but in the computer’s font, important points often get lost.

  A box clicked unintentionally is as detrimental as an order written illegibly — maybe worse because it looks official. It takes more effort and thought to write a prescription than to pull up a menu of medications and click a box.

• Tension between medical and colloquial language – an issue I explored in interactions column (Poets, Priests, and Politicians) – (via MeFi) Dr Ardill, in evidence, said he did not use the words alleged by Ms McQuade. He said he asked her was she “next or near a man’s willy bits” in the last six months and in relation to her sleeping he did suggest a drink, light exercise, a trashy novel or some “rumpy pumpy”. He said he used this kind of “childish” language with all patients to make them feel at ease. Nobody before had found it offensive. He said he would not use the term “willy bits” again.

• Paul Graham writes on "Why TV Lost" – Lots of interesting points in Graham's essay, but I found these two, about the underlying media component of many startups, and the temporal aspect of TV-watching especially thought-provoking: "Now would be a good time to start any company that competes with TV networks. That's what a lot of Internet startups are, though they may not have had this as an explicit goal. People only have so many leisure hours a day, and TV is premised on such long sessions (unlike Google, which prides itself on sending users on their way quickly) that anything that takes up their time is competing with it."
• Where does Twitter go from here? – My post on Core77 about how Twitter can think about evolving its overall user experience as it straddles lead users and mass awareness
• Logic+Emotion: Skittles Smackdown, A Sociological Viewpoint – Nice words from David Armano, pulling out something I wrote yesterday about the Skittles/Twitter PR experiement

• Discussion thread: Pictures in my blog don't appear in feedburner subscriber emails (not resolved) – People that receive this blog by email are apparently not seeing the images. However, I am. So what is screwed up, and how to fix it? This is daunting and frustrating.
• Ethnographic Research: A Key to Strategy (in 2009 we appear to need yet another brief yet direct intro to how ethnography supports business) – Recently, Intel ethnographers have veered into strategic questions. Like many high-tech companies, Intel makes long-term bets on how markets will play out. Will television and PC technology converge? Are baby boomers retaining their PC and TV habits as they age, or are they comfortable shifting to new media? Will smartphones take over most of the functions of personal computers? (thanks, Ben Kraal)

• Everything's amazing, nobody's happy – Thanks to John Zapolski for this one. Louis CK on Conan ranting with disgusted amazement against the dissatisfaction that he sees with what are clearly amazing new behaviors enabled by technology. Once again standup comedy provides some articulate-as-hell cultural observation. I don't encourage producers to take on Louis' attitude (basically, get over it) themselves, but it does provide a provocative point of view
• My latest column for interactions: Interacting with Advertising – There’s a famous saying (attributed to John Wanamaker, the retailing pioneer): “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.” And while that’s still true, we propose this corollary: Half our encounters with advertising are dripping with evil; the trouble is, we don’t know which half.

My latest interactions column, Interacting With Advertising has just been published.

There’s a famous saying (attributed to John Wanamaker, the retailing pioneer): “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.” And while that’s still true, we propose this corollary: Half our encounters with advertising are dripping with evil; the trouble is, we don’t know which half.

Get a PDF of the article here. To receive a copy of the article, send an email to steve AT portigal DOT com and (if you haven’t given us this info before) tell us your name, organization, and title. We’ll send you a PDF.

Related: Forced Engagement

Other articles

• Persona Non Grata
• Everybody’s Talkin’ At Me
• The Journey Is The Reward
• Hold Your Horses
• Living In The Overlap
• Some Different Approaches to Making Stuff
• Poets, Priests, and Politicians
• Ships in the Night (Part I): Design Without Research?
• Ships in the Night (Part II): Research Without Design?
• We Are Living in a Sci-Fi World
• On Authenticity
• The Hard Work Lies Ahead (If You Want It)
• What to Expect When You’re Not Expecting It
• Elevator Pitch
• Kilroy Was Here
• Never Eat Anything Raw
• Content, the Once and Future King

Here’s the Nine O’Clock Gun in Vancouver’s Stanley Park

The cannon, safe inside a cage, fires every night at 9:00. And there are warning signs, of course. One is fairly straightforward

And the other looks like a parody example of Bad Visual Design.

Although the entire sign is hideous, confusing, hilarious yet disturbing, the bad copy, perhaps to cross cultures, is my (for lack of a better word) favorite. I love the phrase “Very Loud Please Cover Ears!” — note that the unnecessary quotes are actually included in the copy. It trumps the bad colors, the confusing icons, and the abysmal visual flow. I picture some bureaucrat, for whom English is not a first language, shouting out the copy to the sign designer, who took it down verbatim. Although just a comma would help a lot, but it still just reads embarrassingly wrong.

See more of my Vancouver 2009 pictures here.

We Need Your Help, Vancouver, February 2009

The Killarney Market in Vancouver, B.C. accepts the inevitable: customers will take shopping carts in order to transport their groceries home. Rather than scolding customers or making the behavior illicit, they give permission and provide an extra service: cart retrieval. Sure, this could be better presented and better implemented, but it’s an interesting response to the common behavior, giving permission and supporting the obvious instead of demanding or forcing it to stop.

And a refreshing contrast from the increasingly common post-design solution (using our friend, technology) that locks cart wheels if they leave the property boundary, deterring removal in a rather unsubtle fashion.

Carts and Borders 1, Oakland, August 2006

Carts and Borders 2, Oakland, August 2006

Oh no, Oakland, August 2006

See also:
Curb Appeal
There is Nothing New Under the (Rising) Sun

• Percival Everett's short story, “The Appropriation of Cultures” – This is the second story in this podcast and is an entertaining and powerful piece of fiction about the meaning of symbols and the power that we might seize to change that meaning. Culture jamming as narrative device, in other words.
• Ethnography is not an in-home interview – Grant McCracken considers the emerging finger-pointing as Tesco doesn't do as well in the US as they had hoped. Was research (or rather, poor research) to blame? I share his concern about people going through the motions and claiming they've done the research. A prospective client asked us the other day why they would hire us as opposed to simply borrowing a video camera from his brother and dropping into some of their target offices. It's an important question because it reveals a common mindset. My short answer was that they should definitely do that, but that the expertise we are bringing includes (but is not limited to) the ability to plan and execute those interviews so you really do get to something new, and the process for analyzing and synthesizing that data so that we can identify what it means to them and what the opportunities are. Perhaps, as McCracken suggests, Tesco failed to do just that.
• Standing/adjustable height work surfaces, long available in workplaces, are being tried out – with seeming success – in schools – Teachers in Minnesota and Wisconsin say they know from experience that the desks help give children the flexibility they need to expend energy and, at the same time, focus better on their work rather than focusing on how to keep still.
  …
  “We’re talking about furniture here,” she said, “plain old furniture. If it’s that simple, if it turns out to have the positive impacts everyone hopes for, wouldn’t that be a wonderful thing?”