I was in Houston a few weeks back to teach a user research workshop at a client’s site. I did get some time to take photos and here’s a few.

Welcome hackers

Spec’s liquor

Donut

GUNS

A couple of weeks ago I was in San Antonio, where I was one of the presenters and workshop leaders at the Enterprise UX conference. Here are some of my pictures.

Out the hotel window, before the sun comes up.

Welcome to the party.

This toilet was flirting with me.

Roasted? Iced? Local language norms or just really fancy catering?

Conference breakfasts.

I recently spent a while in Austin attending SXSW. Part work, part vacation, it was all fun and all inspiration (see, I’m now posting in rhyme???!!!). Here’s some of my observations and experiences.

Austin’s independence and weirdness are fairly unique and always enjoyable.

While there was a national uproar over an ad agency hiring homeless folks to circulate as wireless hotspots, FedEx hired non-homeless folks (we talked to them and yes, despite the cool outfit, they are not regular FedEx employees) to circulate as human phone chargers. No one raised a peep over this. It’s okay to to turn people into device support as long as they have sufficient income such that we don’t feel awkward?

A typical bewildering promotional scene. I’m unsure specifically what was happening here. Pose with this Grinch (I guess?) and tweet the photo with a hashtag for chance to win something? Anne posed for the picture but we never bothered to determine exactly what it was about. This sort of exchange and promotion was very common.

This was the moment I realized how much my localized norms had shifted. Over the course of a few days, we ate and drank and snacked for free. Wwe got delicious ice cream sandwiches for free; all we had to do was tweet something. We got a free lunch from FedEx, although they asked that we check in Foursquare. Moments before taking this picture we followed the trail of Ben-and-Jerry’s-eating-folks to find out where the cart was, asking of course for some tweet action in exchange. By the time I came upon this popsicle stand. I looked up and down to figure out what I had to do, or if they were just going to give me a frozen treat without any action. We were a little chatty, reading their sign out loud, but no one was initiating a transaction, finally the woman asks us “Do you work for Twitter?” (I guess since we had mentioned tweeting). Finally, the penny drops. “Oh,” she explains, “right now these are $2.50.” It was just a regular frozen-good-for-money cart! No special SXSW promotion or anything! And she’s located herself right across from the Convention Center – ground zero for crazy promotions (the spot where Kobayashi ate 13 grilled cheeses in one minute was just feet away)! Well! I walked away grumbling at the nerve of this person to try and ask for money for their food product!

Making new friends.

What does this mean? Kony went from viral slacktivism to stencil-art in a matter of days. Is this anti-Kony? It seems to be iconifying him with Che-like kitsch. That was fast!

Attention-grabbing scumbaags put realistic paper “clamps” on parked cars. Haw haw! Fooled ya! You didn’t really get clamped, just wanted to tell you about our great service! Ummmm, no, no, no. That moment – be it one second or 90 seconds – of angst and despair upon seeing your car clamped is not okay. You should not do business by upsetting people and then telling them that it was just a joke. I realize that’s the premise for prank television, but this is simply not acceptable for marketers to be doing. You can make me feel good, but you must not make me feel bad.

I’m intrigued by the proliferation of these backdrops in publicly accessible places, so that we too can play at doing a red carpet appearance. The opening party had an actively-posed-with backdrop that was not intended to see any of its traditional star usage. These backdrops were also throughout the Convention Center. Certainly the appeal is understandable (we made good use of a similar opportunity last year in Florence); perhaps this starts to replace the stick-your-head-through-a-painting-of-a-character; now it’s red carpet for the rest of us.

These folks in the yellow skinsuits were promoting SceneTap but found themselves seduced by a street hustler more skilled than themselves, doing some kind of of three-card-Monty meets card trick. And those onlookers wearing “MYSPACE IS DEAD” shirts are actually promoting Myspace,

Fun with The Daisies, or the unexpected pleasure of following a titanic sound down a back street only to find ourselves feet away from a young, skinny, long-haired rock-n-roll band kicking out the jams.

Other highlights

• Jeffrey Tambor’s Acting Workshop
• Beauty is Embarrassing

See also:

• Cutting Thru Clutter at SXSW (from 2010)
• All of Steve’s pictures from SXSW

I made my second trip to Austin a couple of months ago and was struck again by the Keep Austin Weird ethos. Once you start seeing it, it’s fairly pervasive (i.e., tie-dyed souvenir shirts, tote bags, bumper stickers, keychains, etc. at the airport). Of course, memes become co-opted and corrupted. Here are two examples I found

A McDonald’s mural by David Soames gives new meaning to the term “counter culture”

Keeping Jesus Weird – a different and unpredictable faith conversation – offers a Ladies’ Night event, where women are the topic. I count two memes being repurposed here

I’m not sure that “Keep [thing that you’re selling] Weird” is going to work (even in Austin) for every possible brand, product, service, religion, or combination thereof, but it’s amusing to watch the purveyors try real hard to make it happen!

After writing recently about managing the adoption of a new type of elevator UI, I found a particularly bad implementation of the norm at my hotel in Austin last weekend.

Unusually, there are two elevators on either side of two rooms.

Beside each elevator is this cautionary/alarmist admonishment:

“This button” refers to “these buttons – those ones down there” despite the horizontal arrow. But we can probably figure that out. The reason for this sign – an obvious afterthought is that there’s no place where you can stand and easily see both elevators at once. You must approach one elevator to press the button, and if you stand there and wait, you are likely to miss the arrival of the elevator if it doesn’t come to that door. There is a standard solution: a light near each elevator door that lights up just before the elevator arrives and the door opens. But (other than in the hotel lobby) they’ve neglected that and instead the hotel guest must be “alert” when doing a basic task like trying to get down for breakfast.

This is a well-known and long-solved situation; why the builders would choose to put the elevators around two rooms and then create such a poor experience would be interesting to explore. What were the design and other decision processes that led to this sub-optimal solution?

• Police in Dallas give out citations to drivers for not speaking English – While they are still investigating what went on, there's a possibility that at least part of this was bad UI design: "Kunkle said his department's computer system for citations has a pull-down menu that includes a law requiring drivers of commercial vehicles to speak English." That's true for commercial but not true for regular drivers, and depending on how the software is used, that option may appear as a possible action that the police can take when citing a driver.
• London Pub Night, November 2 – We'll be at the Riverfront bar & kitchen @ BFI. Hope to see you there!

• American Airlines' 'Nerd-bird' flights between San Jose, CA and Austin, TX to end – The flights of mostly electrical engineers, computer programmers and other tech-savvy passengers have been run by American Airlines daily since 1992. Because the recession has cut sharply into business and other travel, American has announced it will discontinue its twice-a-day nonstop flights between the two tech centers as of Aug. 25.
• Derivative (or, if you prefer, rip-off) book titles that capitalize on other successful books – Ultimately, the best locutions are those that credit quotidian, trivial objects with earthshaking influence, like “Cod: A Biography of the Fish That Changed the World,” by Mark Kurlansky. The more obvious the significance of the subject, the less successful the title. After all, where’s the element of surprise or wit in “A Man Without Equal: Jesus, the Man Who Changed the World”?

  Some of the more unlikely candidates endowed with superhuman powers by authors include “Tea: The Drink That Changed the World,” “Mauve: How One Man Invented a Color That Changed the World,” “Banana: The Fate of the Fruit That Changed the World” and “Sugar: The Grass That Changed the World.”

  The tricky part is gauging just when the magic wears off. “Essentially it works until it doesn’t work,” Mr. Dolan said, “and you hope you’re on the right side of that line.”

IMG_1831, originally uploaded by GargoyleMT.

I’ll be in Houston next week for the first time. I’ve hardly been in Texas, actually. The Dallas airport. A day and a half in suburban San Antonio, and one trip to Austin that was airport->hotel->chip factory (computer, not corn)->airport.

I know that barbecue is in the plans!

A big news story today deals with the Crawford, TX guy who fired a shotgun in the air, presumably in protest over the Sheehan gathering near both his and GWB’s place. I was surprised by the rhetoric used by the SF Chronicle to describe the incident (story not available online).

Larry Mattlage hopped into his pickup truck, barreled across his pasture and pulled up to the fence within a few hundred feet of the protests. He then climbed out of the cab, retrieved a a shotgun from the back and fired at least one blast into the air.

Don’t you just get the picture of some angry redneck, hopping and barreling so? Seems like some sloppy journalism; I guess having a point of view is a “good” thing, but it seems rather manipulative to me.

HoustonChronicle.com has a well-written, appropriately tongue-in-cheek article about Norwegians reacting to Jenna Bush’s seeming-devil-invoking hand gesture that was really a Texas Longhorns sign. The coverage of this has been really lame; pointing out that the gesture is similar to a heavy-metal sign in Norway. But even the SF paper ran a picture of a rock concert in San Francisco where people were using the same gesture. But it was an AP story; they left the story unedited, making no reference to the fact that it’s something that happens at every rock concert in this part of the world as well. Yes, the Norwegian press reacted, based on their metal-esque interpretation of the gesture, but the story doesn’t have to have this wild-eyed “in NORWAY, heavy metal fans made this gesture when they enjoyed their loud rock music” as if we’ve never heard of that fascinating and exotic foreign fact.