After writing recently about managing the adoption of a new type of elevator UI, I found a particularly bad implementation of the norm at my hotel in Austin last weekend.

Unusually, there are two elevators on either side of two rooms.

Beside each elevator is this cautionary/alarmist admonishment:

“This button” refers to “these buttons – those ones down there” despite the horizontal arrow. But we can probably figure that out. The reason for this sign – an obvious afterthought is that there’s no place where you can stand and easily see both elevators at once. You must approach one elevator to press the button, and if you stand there and wait, you are likely to miss the arrival of the elevator if it doesn’t come to that door. There is a standard solution: a light near each elevator door that lights up just before the elevator arrives and the door opens. But (other than in the hotel lobby) they’ve neglected that and instead the hotel guest must be “alert” when doing a basic task like trying to get down for breakfast.

This is a well-known and long-solved situation; why the builders would choose to put the elevators around two rooms and then create such a poor experience would be interesting to explore. What were the design and other decision processes that led to this sub-optimal solution?

My second column for Core77, Lunapads or: How I Learned to Stop Worrying and Love the Discomfort is up. Here’s a potentially knee-jerk-reaction-inducing excerpt, so I recommend clicking through to see the whole piece.

There are so many signals here that buck the mainstream norm for “feminine hygiene.” Where current imagery might feature billowing swathes of diaphanous fabric, smiling models and free birds winging on high, here we have two enthusiastic, potentially sexually aggressive women. Instead of handling the product discreetly, they are thrusting it towards us in celebration? Challenge?

If they were selling, oh I don’t know, maybe ice cream, I’d find this pretty hot. If I’m accurate in picking up (subtle for someone with my too-too-straight life) lesbian cues, then even more so. I’m kinda freaked out by these women, but mmm, sexy. But oh, no, it’s not ice cream. It’s definitely not ice cream. It’s menstrual cups (umm, what?) Good Lord, boys, head for the hills!

Also see previously on Core77 Homer Simpson’s Duff Beer: Barley, Hops and Cultural Stories?

• [from steve_portigal] Taking Web Humor Seriously, Sort Of [NYTimes.com] – [Another great Rob Walker piece deftly unpacks Internet culture] The more traditional pundits and gurus who talk about the Internet often seem to want to draw strict boundaries between old mass-media culture and the more egalitarian forms taking shape online ­ and between Internet life and life in the physical world. Sometimes the pointless-seeming jokes that spring from the Web seem to be calling a bluff and showing a truth: This is what egalitarian cultural production really looks like, this is what having unbounded spaces really entails, this is what anybody-can-be-famous means, this is what’s burbling in the hive mind’s id. But the real point is that to pretend otherwise isn’t denying the Internet ­ it’s denying reality. Trickster expression, intentional or otherwise, doesn’t propose a solution but jolts you to confront some question that you might prefer to have avoided. Like what, exactly, am I laughing at?
• [from steve_portigal] Microsoft’s proprietary BlueTrack™ Technology works on more surfaces than both optical and laser mice – [Technology solves problems we didn't know we had, like, mousing on carpet! Thanks, Microsoft!] Now track more accurately on: Granite, Carpet, Wood.

• Rest in Peas: The Unrecognized Death of Speech Recognition [robertfortner] – Progress in conversational speech recognition accuracy has clearly halted and we have abandoned further frontal assaults. The research arm of the Pentagon, DARPA, declared victory and withdrew. Many decades ago, DARPA funded the basic research behind both the Internet and today’s mouse-and-menus computer interface. More recently, the agency financed investigations into conversational speech recognition but shifted priorities and money after accuracy plateaued. Microsoft Research persisted longer in its pursuit of a seeing, talking computer. But that vision became increasingly spectral, and today none of the Speech Technology group’s projects aspire to push speech recognition to human levels.
  [Speech recognition comes up all the time in user research. It represents some idealized version of "easy-to-use" though people typically recognize the demanding social norms that talking-to-tech evokes and reject the ideal they moments ago requested /SP]
  (via kicker)
• As Seen on TV – a tribute to doing it wrong [YouTube] – A collection of supposed Epic Fail moments from our daily lives recreated by TV commercials as a precursor to the solution being offered /SP

• Lovenest: Help Keep Your Baby’s Head Round – The parent-of-baby market seems unique in its (often peer-reinforced) drive to identify new needs and corresponding solutions. This leads to a lot of stuff being produced, some as expensive replacements for existing satisfactory (if generic) solutions, but much of it seemingly innovative. I suppose the work of a parent now includes the emotionally fraught process of trying to sort out the difference.
• Icon-o-Cast by Lunar : Best products & experiences for new moms & their babies – This is a really great discussion about how parents-to-be seek out product information, what products are offering and not offering, the challenges around integration with other products and with the existing home environment. Good insight and tons of opportunity for designers, brands, and retailers.

Every drummer knows, it’s hard to find a place to practice.

Drummer, Highway 9, Santa Cruz mountains

So when I drove by this guy rocking out on the side of the road, I thought, “yes, that makes so much sense.” Plenty of space, no neighbors around to get pissed off at you.

So how come the roadsides aren’t dotted with drummers?

Even though it’s a great solution, it takes a certain degree of chutzpah to go drum in the woods.

Lots of seemingly innovative ideas never take hold. Some of these concepts may be asking customers to “drum in the woods”– to behave in ways that might stick out, feel weird, or refute what they’re comfortable with.

Nicolas Nova further explores why ideas do and don’t take hold in his visually rich Inflated/Deflated Futures presentation.

Related posts:
Minding Manners
Open Carry

I had previously blogged about how a kind soul at AOL saw my frustrations with ending the torrent of antiSpam messages. Today, another kind soul wrote me. They had seen the complaint, they had investigated on their own and thought that things were worked out, but wanted to check back with me.

I’m so pleased when this happens; I imagine for one of these two folks, if not both, handling this problem when I contacted them through official channels fell within the scope of their job, and I don’t understand why it wasn’t solvable that way, but again I must salute the proactive surfers who are contacting people on their own and troubleshooting outside the system.

I have previously blogged about my troubles with AOL sending me THOUSANDS of bounce messages intended for my ISP’s admin folk, and how they would not take me off their list despite my calling and emailing and following all their rules, etc.

I guess that blog got noticed by someone at AOL AntiSpam Operations who wrote me directly and offered to help. He told me that he’s taken me off the distribution list for the bounces (and I believe that’s correct) and apologized for my frustration. It’s terrible when the normal channels break down but it’s great there are proactive individuals out there who obviously care about how their systems are running and how they are impacting people and are willing to reach out and solve a problem.

Thanks to the individual who took time and care to resolve this, and boo to AOL for not having a proper infrastructure to allow their staff to take care of these things in the normal course of their work.