In 2000, prior to Portigal Consulting, we conducted an ethnographic study with Sony to “provide awareness of unarticulated consumer perceptions about digital imaging on which to base future product development decisions…generating a range of new product and service concepts.”

Over the years we’ve seen Sony launch products that are similar to ones we proposed (see example here). We identify opportunities for our clients; the path they take to develop (or not) can be complex and fraught, and many opportunities are not addressed in the marketplace (although we find our clients value how our work helps them make that decision).

Here’s the latest:

Sony today introduced the Party-shot personal photographer -an innovative camera dock that pans 360 degrees and tilts 24 degrees, automatically detects faces, adjusts composition and takes photos for you.

This device makes it easy to capture more natural expressions and fun, candid moments of you, your family and friends without having to hire a photographer.

“With the Party-shot personal photographer, you no longer have to worry about taking photos when you are with your family or friends,” said Shigehiko Nakayama, digital imaging accessories product manager at Sony Electronics. “Party-shot captures candid moments that tell natural life stories and also offers a new style of photography that enriches time with your family and friends.

From our 2000 presentation to Sony

Market Opportunity: Freedom to Participate
Today
Defined set of occasions where

• camera visibility/ interference is possible and accepted
• cameraman takes on an assumed role

Opportunity to Increase Usage

• Design cameras that are less bulky, obtrusive, “precious”
• Enable experiences to be preserved without requiring someone to operate a camera

Our concept (to illustrate the opportunity) emphasized video over still

Product Feature: Full Remote Control

• Gives capturer full control over video camera while away from device
• Includes viewfinder, volume, zoom/pan/tilt, battery/tape indicator
• Capturer is not “tethered” to camera and can participate

Sony isn’t the only one to launch products that we identified. As we identified needs and proposed solutions, it’s inevitable that as time goes by, competitors will identify those needs and develop products. For example, three years ago I blogged about Granny’s Inbox where HP launched something similar to one of our Sony concepts.

Elsewhere, we see other products that have been developed by competitors since our work for Sony in 2000:

Digital Blue’s Tony Hawk Helmetcam

and our X-treme Cam concept

• Rugged, mountable video camera that captures short clips from the user’s point of view
• Sharable, relivable document of exciting experiences
• Appeals to teens and/or sports participants
• Must be made inexpensive enough to justify its very specific (and thus limited) functionality

Hasbro’s VuGo Multimedia System

and our MPEG-Man concept

• Plays short clips of digital video
• Like a photo album, device can be passed around for sharing in a larger group
• Connect to TV, PC, or projector
• Better group interactions for sharing video
• Position as everyday, casual, social device rather than hi-tech or novelty

Casio EXILIM (and other models of still and video cameras from other manufacturers) feature Pre-Record Mode where

photos are not only taken at the moment the shutter release is pressed – they’re also taken before that! With continuous recording of up to 30 photos per second, a maximum of 25 photos can be saved in the camera’s buffer memory – even before the shutter release is pressed. The 25th image then corresponds to the photo that was taken when the shutter release button was pressed. This means that, in addition to the photo that you took at the moment the shutter release button was pressed, you can choose from a further 24 images that occurred just before that moment.

and our Capture Buffer concept (video but could be used for still as well)

• Video camera is always capturing and discarding footage
• When user initiates recording, option of saving the contents of the buffer
• People will no longer miss the beginning of what they want to film
• Slightly more skill required by users – where was the camera pointing before the button is pressed?

Buffalo TeraStation Home Server

and our Digital Memory Vault concept

• Permanent digital storage for stills and video
• Indexing, organizing, online publishing
• Random access retrieval
• Simplifies organization and retrieval of images (and video)
• Leverages familiar (to PC users) activity of searching (i.e., web search)
• Appeals to customers who are already invested in digital imaging, or in legacy imaging (i.e., family albums)
• Challenge to deliver expected bullet-proof reliability at an acceptable price point

Samsung TL225 with front LCD to prompt subject to smile, etc.

and our Teleprompter Cam concept (video but could be applied to still)

• Image on screen prompts subject to pose for video
• Helps people feel comfortable in front of a video camera
• Positioning challenge: though most images are posed and theatrical, our culture privileges the capture of candid and “natural”

• Reading in public, worldwide – A set of photos, on Flickr
• The Reading In Public chair – A specially-designed chair for the public performance. If the chair is available, will it influence behavior?
• Reading In Public – Reading In Public (RIP!) was formed to celebrate the written word by way of community performance in public spaces. The project began as a response to the shifting landscape in publishing, and the realization that more and more of us are writing in public, as bloggers and tweeters, for instance. Similarly, we sought to broadcast words in public, through the simple act of contemplative reading on a noisy street corner, or as performance, with readers directly engaging onlookers.
  On Saturday, August 1st, beginning at 10am, we wheeled the Reading Chair to various downtown locations in San Luis Obispo, California, where assigned readers took turns sitting and reading. Our readers were people of all ages and walks of life who shared a passion not only for words, but for story telling. They chose their own reading materials and crafted their own performances.

In addition to our in-person fieldwork, we often ask research participants to do some kind of task on their own. In past projects, these assignments have included a range of activities, from workbooks and journals with specific daily prompts, to fairly open-ended photo diaries.

For Reading Ahead, we asked people to do a short photo diary, and send us five or so digital pictures (before the interview session) that would help us get a sense of how reading fits into their lives.

Diaries like this accomplish several things. They give us access to a person’s world beyond what we might be able to get in just a face-to-face meeting. We’re able to see what they do in more locations, at more different times, and in more situations.

We probably won’t be there to see someone actually reading in bed before they go to sleep at night, but they might well ask a family member to take a picture of it for their photo diary, as Tracy did for this project.

Diaries also help us build rapport more quickly with the people we’re meeting, by giving us a common set of stories to begin the conversation with. There’s often a bit of back and forth dialogue between us and the participants during the assignment as well, which helps us establish a relationship.

Having some shared knowledge and possibly interaction prior to the interview means that when we are face-to-face, we can jump right in with that person at a deeper level, which can free up time in the interview session for exploring more areas of the research topic.

When you look at the pictures people sent us for this project, you’ll see that they’ve responded in a variety of ways. Some focused on objects, some took pictures of other people, and some photographed themselves or had other people photograph them. It’s useful to see the different ways people interpret the topic area, and the connections they draw. It helps us understand how each person sees the world, and can point us to additional lines of inquiry.

Below are the photo diaries for Reading Ahead.

Erica

Peter

Tracy

Julie

• The Nike Experiment: How the Shoe Giant Unleashed the Power of Personal Metrics – Using a flood of new tools and technologies, each of us now has the ability to collect granular information about our lives—what we eat, how much we sleep, when our mood changes.
  Not only can we collect that data, we can analyze it, looking for patterns, information that might help us change both the quality and the length of our lives. We can live longer and better by applying, on a personal scale, the same quantitative mindset that powers Google and medical research. Call it Living by Numbers—the ability to gather and analyze data about yourself, setting up a feedback loop that we can use to upgrade our lives, from better health to better habits to better performance.
  Nike has discovered that there's a magic number for a Nike+ user: 5. If someone uploads only a couple of runs to the site, they might just be trying it out. But once they hit 5 runs, they're massively more likely to keep running and uploading data. At 5 runs, they've gotten hooked on what their data tells them.
• To Sleep, Perchance to Analyze Data: David Pogue on the Zeo sleep monitoring system – Just watching the Zeo track your sleep cycles doesn’t do anything to help you sleep better. Plotting your statistics on the Web doesn’t help, either.

  But the funny thing is, you do wind up getting better sleep — because of what I call the Personal Trainer Phenomenon. People who hire a personal trainer at the gym wind up attending more workouts than people who are just members. Why? Because after spending that much money and effort, you take the whole thing much more seriously.

  In the same way, the Zeo winds up focusing you so much on sleep that you wind up making some of the lifestyle changes that you could have made on your own, but didn’t. (“Otherwise,” a little voice in your head keeps arguing, “you’ve thrown away $400.”)

  That’s the punch line: that in the end, the Zeo does make you a better sleeper. Not through sleep science — but through psychology.

• Baechtold's Best photo series – While they are framed as travel guides, they are really more visual anthropology. A range of topics and places captured and presented in a compelling and simple fashion, illustrating similarities and differences between people, artifacts, and the like.
• It's girls-only at Fresno State engineering camp – This is the first year for the girls-only engineering camp. Its goal is to increase the number of female engineering majors at Fresno State, which lags behind the national average in graduating female engineers. Nationwide, about 20% of engineering graduates are women. 20 years ago the national average was 25%. At Fresno State, only 13% of engineering graduates are women.

  Jenkins said he hopes the camp will convince girls "who might not have thought about it" that engineering is fun, and entice them to major in engineering.
  (via @KathySierra)

• Selling Tampax With Male Menstruation – This campaign, by Tampax, is in the form of a story featuring blog entries and short videos. The story is about a 16-year-old boy named Zack who suddenly wakes up with “girl parts.” He goes on to narrate what it’s like including, of course, his experience of menstruation and what a big help Tampax tampons were.

I’ve got a short article in the latest issue of Photo Reporter (a trade journal for the imaging industry). Check out the PDF here.

These problems should be obvious, yet manufacturers consistently fail to take them into account in their product development efforts. “Ease of use” has become a buzz phrase commonly uttered in consumer electronics circles, but technology manufacturers have a different mindset than their customers. They seem to think people want an endless array of features, and they continue to market products based on that.

We’re finding consumers would trade a lot of the excess functionality built into their digital cameras, cell phones and other devices for a less complicated and ultimately more rewarding user experience. Perhaps now is the time to listen to consumers a little more closely. There’s a significant opportunity for companies to embrace the consumer’s burning desire for simplicity.

• My pictures from Amsterdam 2009 (377 of 'em!) – Here's the whole set on Flickr. I'll continue to blog highlights from the trip. Next up, Belgium.

• Interesting and inspirational exhibit at SFMOMA: Looking In: Robert Frank's "The Americans" – "I'm always looking outside, trying to look inside, trying to say something that is true. But maybe nothing is really true, except what's out there. And what's out there is always changing."
• A hedge fund manager learns to say "no" to investment proposals, fighting to buck the trend of easy if ludicrous investing – I told him that it was the dumbest idea I’d heard in a long while, and that I’d sooner pile up hundred-dollar bills to make a bonfire than invest. I hung up abruptly, and I began to feel a long-forgotten rush. The rush of calling foolishness by its true name. The pleasure of meting out chastisement to presumption. The satisfaction of knowing that my no meant a death blow for this bad idea, because there wasn’t an uncritical yes waiting next door. I am capital’s gatekeeper, and you shall not pass!

• Mark Menjivar's You Are What You Eat – Set of naturalistic images of inside of refrigerators, with brief profile of the owner. Beautifully done.
• Rollasole – after-dancing semisposable shoe vending – Fact 1: The best nightclubs are notoriously located at either the top or the bottom of a massive flight of stairs.
  Fact 2: The best nightclub shoes are painful, precarious and perilously pointy.
  But fear not, for we at Rollasole have appeared like Prince Charmings (sic) to gently escort you down the stairs, across the kerb and into the back of your carriage – all without falling on your face.
  When you're all danced out, just slip one of our vending machines a fiver and it'll sort you out with a pair of roly poly pumps and a shiny new bag to shove your slingbacks in.

  (via Springwise)

• Legendary McDonald's failure in the UK – McPloughman – Although vegetarian burgers have failed in the U.S. McDonald's, one of McDonald's most spectacular production failures happened in Britain. This failure can be seen not only as a failure to understand the desires of its primary market, largely for burgers and fries, but also as a lack of understanding of a food product that is tied to British identity. In 1994 McDonald's test marketed the "McPloughman" in Britain. A "ploughman's lunch" is a very traditional British lunch that consists of bread, cheese (British, of course, usually cheddar) and a pickle (also cured in the British style). An attempt to tie the America-based company to such a traditional British product was a "McFlop." The company admitted that the British counter crew were embarrassed both by the concept and by the name itself.

  [Thanks to Stokes Jones for the tip to this one]

• A sociological-framed blog with (like so many others) commentary on images from media and daily life – The sociological imagination is a woefully under-utilized tool. We hope this blog encourages all kinds of people to exercise and develop their sociological imagination and that, between all of us, public discourse will increasingly include a sociological lens with which we can all learn about social processes and mechanisms, critique social inadequacies, and design functional and equitable alternatives.

  We assume that you, our audience, are sociologically-inclined folks. So we do not typically include a lengthy sociological interpretation of the images.

  Images are polysemic and people will view and use them in many different ways, so our commentary, when offered, is never meant to control how people use the images (as if we could anyway). We welcome comments that offer additional or alternative interpretations of images.

• A "Geography of Buzz" – Research presented at the annual meeting of the Association of American Geographers locates "cultural hot spots" by looking at frequency and spatial mapping of geo-tagged photographs. The exclusive use of for-sale Getty images to make up the research sample (as opposed to a diverse sample including photo Tweets, etc. that might have been more underground-inclusive) raises interesting questions about the definition of "buzz." What's buzz to one person–a Broadway opening, for example–may well be noise to another.
• My photos from Los Angeles, Feb 2009 – I spent a week in L.A. doing some work, some cupcake shopping, and some vacationing. Here's the photos from that trip.

Today’s Doonesbury reminded me of a curious incident during my recent trip to L.A.

Getting off the freeway in Gardena, on the way to our appointment, I passed by this place:

Guard dog rental? Amazing heroic mural? I had to stop and take a picture. I did a few U-turns, stuck my camera out the window, took some shots (even from across the street I could hear that kennel sound of a million dogs barking), and headed the last mile to my appointment. Parked in front of our participant’s building and getting our gear ready, I was surprised when a Hummer pulled up beside us. The window rolled down and the uniformed driver, presumably the guy in the mural, said to me “You were taking pictures of my building?”

I really was confused; it was already a few minutes ago and a mile away; I was on to the next thing and it took about 15 seconds to realize that i) he had seen me across the street taking pictures and ii) he had got into his vehicle and followed me for a mile to check into it. Once I realized that he was not asking about the building I was currently standing in front of, but something from a few minutes ago, I explained that he had a beautiful mural. And this was a perfectly satisfactory answer. He told me that some of his puppies had been taken, and then introduced himself and gave me his business card. We wished each other a good day, and he drove off.

I thought about what had just transpired and how it could have been so different. There was nothing threatening about this man or his manner, just his context (a large and physically present individual who runs a security firm in a Hummer); given that he embodied a potential threat, he gave off a pleasing calmness, with no undertone of intimidation. I was not scared or uncomfortable; but I realized very quickly that the scenario was one where those feelings would be typical, and I attribute this guy’s serious coolness for keeping it that way.

See more of Steve’s L.A. photos here.

• IxDA SF presents Interaction09 Redux – Saturday, March 14th – I'll be leading a condensed version of my IXDA workshop from Vancouver (Well we did all this research…now what), looking at a framework for transforming questions into answers, answers into insights, and insights into actions.
• Steve's photos from Vancouver, Feb 2009 – I was in Vancouver to run a workshop at the IXDA conference and to visit family. Some of the photos will make their way into dedicated blog posts but meanwhile here's the whole set.
• Juice is in the details – Tropicana's redesign is being heralded for the caps that look like oranges. We've got a carton in the fridge and it's as plain as plain can be, so I'm not sure where these great caps are lurking. Meanwhile, back in 2006 we were seeing orange-looking caps on Florida's Natural packaging.
• Tropicana reverts to "classic" packaging after their crappy redesign is met with broad scorn – Mea pulpa: "Asked if he was chagrined that consumers rejected the changes he believed they wanted, Mr. Campbell replied: “I feel it’s the right thing to do, to innovate as a company. I wouldn’t want to stop innovating as a result of this. At the same time, if consumers are speaking, you have to listen.”"

At the house of some long-time family friends, a husband and wife express themselves through their personal spaces.

She, the Elvis Room.

He, the garage.

• Photo Clichés (You're Not As Original As You Think) – Pictures of people being uniquely hilarious, just like all the other people who took the same photo – (via kottke) At first I thought yeah, people are really lame, acting all goofy and clever but being just like everyone else, but then I realized that this is all about culture, and design. Cultural stories – memes – travel fast, far, and wide, and so imitating a famous pose become a rapid shorthand for belongingness. And designed objects and environments have affordances, built-in invitations to be used a certain way, to be grabbed, held aloft, or whatever. Everyone puts their head in the shark's mouth because it's designed to invite you to do so. When people use a product over and over the way it was intended, we may consider that a design success. So while these are funny pictures to look at it the aggregate, it doesn't mean that we (or the people in the pictures) are all that lame. We're collecting and transmitting culture and we're responding to artifacts that are designed to be used any number of ways.

Books left on floor, Green Apple Books, San Francisco, CA

Notice in school bus window, Pacifica, CA

Sign, Bonny Doon, CA

Sign, San Jose, CA

Sign, San Francisco, CA

Posters, San Francisco, CA

6-panel strip on telephone pole, Chicago, IL

Related Posts:
Framed Framework/Conceptual Art
Words
The End of Things