ChittahChattah Quickies
March 5th, 2010
- Peter Booth (of Tin Horse Design) – Observing the Consumer [Eastman Innovation Lab] – Maybe this is a personal bias, but I'm often very compelled by how designers (at least, those who really "get" user research) talk about research. Because they always frame in terms of what it's good for, how it helps us make better things, they speak to many of the things I love about research, as a researcher. But people that do research don't always think about it – and thus describe it – that way.
(via Core77) - A lament for the bookshelf [The Globe and Mail] – So we lose forever the pleasure known to humanity for 500 years of taking a stroll up and down the aisles of someone else’s brain by perusing their bookshelves. Gone will be the guilty joy of spending a rainy afternoon at a cottage with the remnants of someone else’s childhood: their Nancy Drews, their 1970s National Geographics. Without bookshelves, you will never know the warning signs contained in the e-reader of your handsome date – you will not know for months that he is reading The Secret and Feng Shui for Dummies, even if you stay over. You will never be able to ask, as casually as you can, “Did you like this?” as you pull down, as if fascinated, Patrick Swayze’s autobiography.
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books, consumer, culture, design, display, home, identity, observation, reading, reading ahead, research, self, user
ChittahChattah Quickies
March 4th, 2010
- Books in the Age of the iPad [Craig Mod] – I propose the following to be considered whenever we think of printing a book
* The Books We Make embrace their physicality — working in concert with the content to illuminate the narrative
* The Books We Make are confident in form and usage of material
* The Books We Make exploit the advantages of print
* The Books We Make are built to last
The result of this is:
* The Books We Make will feel whole and solid in the hands
* The Books We Make will smell like now forgotten, far away libraries
* The Books We Make will be something of which even our children — who have fully embraced all things digital — will understand the worth
* The Books We Make will always remind people that the printed book can be a sculpture for thoughts and ideas;Anything less than this will be stepped over and promptly forgotten in the digital march forward. Goodbye disposable books. Hello new canvases. - In Our Parents’ Bookshelves [The Millions] – A virtue of digital books is hey take up no space at all!—but even a megabyte seems bulky compared to what can be conveyed in the few cubic feet of a bookshelf. What other vessel is able to hold with such precision, intricacy, and economy, all the facets of your life: that you bake bread, vacationed in China, fetishize Melville, aspire to read Shakespeare, have coped with loss, and still tote around a copy of The Missing Piece as a totem of your childhood. What can a Kindle tell you about yourself or say to those who visit your house? All it offers is blithe reassurance that there is progress in the world, and that you are a part of it…To the extent that bookshelves persist, it will be in self-conscious form, as display cases filled with only the books we valued enough to acquire and preserve in hard copy. The more interesting story, the open-ended, undirected progression of a life defined by books will be lost to a digital world in which there is no such thing as time at all.
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books, bookshelves, content, culture, design, display, ebooks, emotion, experience, identity, ipad, life, nostalgia, printing, publishing, reading, reading ahead, technology
ChittahChattah Quickies
February 26th, 2010
- Klaus Kaasgaard: Why Designers Sometimes Make Me Cringe [interactions magazine] – [A response to Dan Formosa's piece about marketing research] There is no doubt that Formosa has been exposed to a lot of bad market research in his career. So have I. But I have also been exposed to a lot of bad design research, whether dealing with qualitative data or quantitative data. I cringe at both. And while we should point out when the emperor has no clothes in our daily work situations, it is not the bad research that defines a discipline. I have been exposed to both good market research and good design research as well and, more important, some of the most compelling and impactful research combined different research techniques for a more comprehensive and insightful outcome. That, I suppose, leads me to my conclusion.
- How many Kindles have really been sold? (And other interesting tidbits about ebooks) [Mobile Opportunity] – Some interesting numbers about the size and dynamics of the market: sales, usage, platforms, content. One highlight is the preferred device used to read ebooks
-PC: 47%
-Kindle: 32% (and rising in later waves of the survey)
-iPhone: 11%
-iPod Touch: 10%
-Other smartphones (including Blackberry) 9%
-Netbooks 9%
-Sony Reader 8%
-Barnes & Noble Nook 8% - Secret Society for Creative Philanthropy [SF Chronicle] – Altruism is the whole idea behind the new charity, called the Secret Society for Creative Philanthropy. It's the brainchild of Courtney Martin, a South of Market writer who dreamed up the idea four years ago in New York and has handed out a stack of her own $100 bills every year to select good-deed doers who agree to dream up unusual ways to use the dough. Jeremy Mende took a stack of cash to Union Square and offered pairs of strangers $1 apiece if they would have one-on-one conversations with each other. Then he videotaped the conversations and made a home movie. The strangers talked to each other about sex, fireworks, banana slugs, gin, orgasms and Marlon Brando. Some of the conversations were worth a lot more than $1. The best idea seemed to come from Martin's own mother. She used her $100 to buy 400 quarters and scatter them on a grammar school playground.
- R.J. Cutler: What I Learned From Anna Wintour [HuffPo] – Some principles of management from the director of The September Issue. We watched the film this week and highly recommend it. I thought about work as well; the film offers up lots of provocation around collaboration, artistic vision, managing teams of people, power, prototyping, and more.
(via Kottke)
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ChittahChattah Quickies
January 25th, 2010
ChittahChattah Quickies
January 12th, 2010
- The Beaver gets a new name [CBC News] – An iconic Canadian history magazine is changing its name to avoid a variety of misunderstandings. The current issue of the 90-year-old Winnipeg bi-monthly, The Beaver: Canada's History Magazine, is the final one to have that name on the cover. In April, the magazine will be known as Canada's History.
"Use of the word 'beaver' on the internet has taken on an identity that nobody could have perceived in 1920," said Deborah Morrison, president of Canada's National Historical Society. "And increasingly, if we put 'The Beaver' in a heading, we would be spam-filtered out."
The society also conducted market research last year with readers, and the conclusion was that the current name was just not working as an appropriate title, she said.
"Canadians were twice as likely not to subscribe because of the title of the magazine, even if they showed an interest in Canadian history," Morrison said, adding there were also a lot of people who thought the magazine was a nature publication.
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association, beaver, brand, Canada, collision, culture, magazine, meaning, namespace, naming, publication, sfw
ChittahChattah Quickies
January 10th, 2010
- The Americanization of Mental Illness [NYTimes.com] – Mental illnesses have never been the same the world over but are inevitably sparked and shaped by the ethos of particular times and places…“We might think of the culture as possessing a ‘symptom repertoire’ a range of physical symptoms available to the unconscious mind for the physical expression of psychological conflict."..Those who minister to the mentally ill inadvertently help to select which symptoms will be recognized as legitimate…For more than a generation now, we in the West have aggressively spread our modern knowledge of mental illness around the world…we’ve been exporting our Western “symptom repertoire” as well. That is, we’ve been changing not only the treatments but also the expression of mental illness in other cultures. Indeed, a handful of mental-health disorders depression, post-traumatic stress disorder and anorexia among them now appear to be spreading across cultures with the speed of contagious diseases.
- The Children of Cyberspace: Old Fogies by Their 20s [NYTimes.com] – They theorize that the ever-accelerating pace of technological change may be minting a series of mini-generation gaps, with each group of children uniquely influenced by the tech tools available in their formative stages of development.
“People two, three or four years apart are having completely different experiences with technology,” said Lee Rainie, director of the Pew Research Center’s Internet and American Life Project. “College students scratch their heads at what their high school siblings are doing, and they scratch their heads at their younger siblings. It has sped up generational differences.”
Those in the Net Generation spend two hours a day talking on the phone and still use e-mail frequently. The iGeneration spends considerably more time texting than talking on the phone, pays less attention to television and tends to communicate more over instant-messenger. The newest generations will expect an instant response from everyone they communicate with
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ChittahChattah Quickies
January 9th, 2010
- Steven Levy on How Gadgets Lose Their Magic [Wired] – "Any sufficiently advanced technology," Arthur C. Clarke wrote in 1962, "is indistinguishable from magic."…This applies to all the similar fruits of Moore's law. In the past 40 or 50 years, such mind-stretching advancements have become the norm…We all, I think, have become inured to Moore's law. The astonishing advances that once would have brought us to our knees are now reduced to a thumbs-up on Gizmodo. They're removed from the realm of magic – they're just cool gear…As technological magic becomes routine, I wonder whether a visit to a preindustrial society might teach me more than it teaches them. The only thing more fascinating than our technology is the idea of getting along without it. Maybe the way to recapture the magic is to turn all that stuff off.
- How Tony Gilroy surprises jaded moviegoers [The New Yorker] – Gilroy believes that the writer and the moviegoing public are engaged in a cognitive arms race. As the audience grows savvier, the screenwriter has to invent new reversals. Perhaps the most famous reversal in film was written by William Goldman in "Marathon Man,.” Laurence Olivier, a sadistic Nazi dentist, is drilling into Dustin Hoffman’s mouth, trying to force him to disclose the location of a stash of diamonds. “Is it safe?” he keeps asking. Suddenly, William Devane sweeps in to rescue Hoffman. In the subsequent car ride, Devane wants to know where the diamonds are. After a few minutes, Hoffman’s eyes grow wide: Devane and Olivier are in league! “Thirty years ago, when Bill Goldman wrote it, the reversal in ‘Marathon Man’ was fresh,” Gilroy says. “But it must have been used now 4000 times.” This is the problem that new movies must solve. “How do you write a reversal that uses the audience’s expectations in a new way? You have to write to their accumulated knowledge.”
- Secret of Googlenomics: Data-Fueled Recipe Brews Profitability [Wired] – [Echoing some of what I wrote about in a recent piece for interactions "We Are Living In A Sci-Fi World"]
It's a satisfying development for Varian, a guy whose career as an economist was inspired by a sci-fi novel he read in junior high. "In Isaac Asimov's first Foundation Trilogy, there was a character who basically constructed mathematical models of society, and I thought this was a really exciting idea. When I went to college, I looked around for that subject. It turned out to be economics." - What is the Status Quo Bias? [Wisegeek] – A cognitive bias that leads people to prefer that things remain the same, or change as little as possible. People will make the choice which is least likely to cause a change. This can also play a role in daily routines; many people eat the same thing for breakfast day after day, or walk to work in exactly the same pattern, without variation. The inability to be flexible can cause people to become stressed when a situation forces a choice.
It explains why many people make very conservative financial choices, such as keeping their deposits at one bank even when they are offered a better rate of interest by a bank which is essentially identical in all other respects.
While this provides self-protection by encouraging people to make safer choices, it can also become crippling, by preventing someone from making more adventurous choices. Like other cognitive biases, this bias can be so subtle that people aren't aware of it, making it hard to break out of set patterns.
- Sports, sex, and the runner Caster Semenya [The New Yorker] – There is much more at stake in organizing sports by gender than just making things fair. If we were to admit that at some level we don’t know the difference between men and women, we might start to wonder about the way we’ve organized our entire world. Who gets to use what bathroom? Who is allowed to get married?…We depend on gender to make sense of sexuality, society, and ourselves. We do not wish to see it dissolve.
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asimov, audience, bias, biology, change, choice, culture, decision, economics, expectations, foundation, future, futurism, gender, gilroy, hoffman, identity, levy, magic, moore, planning, reversal, scifi, society, sports, stories, technology, varian, writing
ChittahChattah Quickies
December 22nd, 2009
- Stereotyping people by favorite authors – In our Reading Ahead research, we heard about how people were both exploring and communicating identity through their choices of reading material. Identity is a complex internal and external mechanism, where we (explicitly or implicitly) project outwards to imagine how we might appear to others…an internal act that feels or draws from the external. So the existence of lists like this, while tongue-in-cheek, validate that this process is real.
(via @kottke) - Scott Baldwin on the fine art of listening – Try changing how you listen. Try to capture the message (listen with your ears, mind, eyes and heart). Make eye contact, use an open posture and be attentive to body language, volume, tone and pace. Look deeper than just the meaning of the words and try to understand the reason, feelings or intent beyond the words. Be empathetic, objective and analytical.
- An iPhone app for ethnography – Really? I haven't tried it but I am not encouraged by the description. What we're looking for doesn't always fit into predetermined categories (indeed, how are you to be innovative if the type of data you are gathering is already classifiable?) and there's a danger in conflating data with insights (or as the blogger here writes "outcomes"). Raw data is overwhelming and takes time and skill to process, if you want to find out anything new. Now, we spend a lot of our time just wrangling (copying, renaming, organizing, sharing, etc.) all sorts of data, so I'm up for tools that can help with that; but I think it's easy to go overboard and create tools for uninteresting – or unreliable – research results
- Lisa Loeb Eyewear Collection – Not an SNL parody ad from 1997, it's a real product line for 2010 (via @CarlAlviani)
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app, approach, author, books, brand, culture, data, empathy, ethnography, eyeglasses, eyewear, fashion, glasses, identity, insights, iphone, line, listening, meaning, organization, pop, reading, reading ahead, simplification, stay, synthesis, tactics, technique, tool
ChittahChattah Quickies
December 18th, 2009
- From a New Yorker profile of wine-in-China enterpreneurs, the St. Pierre family – [The "these are not our customers" reaction is something we see a lot when we take our clients, with their naturally aspirational views of who should be using their products, out into the 'real world']
The Bordelais have never quite acclimated to the embrace of distant customers. “In the very beginning of the eighties, there was a huge demand from Texas, and in France we were saying, ‘These Texan people–they don’t know how to drink our wines. They are like barbarians,’ ” Engerer told me. “Then there were the Japanese at the end of the eighties, beginning of the nineties, and they were not even drinking it; they were giving it as gifts. That made us laugh also. Now there are the Chinese.” But today, Engerer said, France cannot afford to be arrogant. “We should be a little more calm about this and say, ‘Thank you for buying something that might not be in your culture,’ ” he said. - Google Maps India describes user research and design process for culturally useful navigation – We knew from previous studies in several countries that most people rely on landmarks — visual cues along the way — for successful navigation. But we needed to understand how people use those visual cues, and what makes a good landmark, in order to make our instructions more human and improve route descriptions. To get answers to these questions, we ran a user research study that focused specifically on how people give and get directions. We called businesses and asked how to get to their store; we recruited people to keep track of directions they gave or received and later interviewed them about their experiences; we asked people to draw us diagrams of routes to places unfamiliar to us; we even followed people around as they tried to find their way.
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bordelais, culture, foreign, google, india, interface, map, marketing, navigation, other, research, stranger, usability, wine, xenophobia
ChittahChattah Quickies
December 12th, 2009
- Streisand effect – The Streisand effect is an Internet phenomenon where an attempt to censor or remove a piece of information backfires, causing the information to be publicized widely and to a greater extent than would have occurred if no censorship had been attempted.. Origin is in reference to a 2003 incident in which Barbra Streisand unsuccessfully sued photographer Kenneth Adelman and Pictopia.com for US$50 million in an attempt to have the aerial photograph of her house removed from the publicly available collection of 12,000 California coastline photographs, citing privacy concerns
- NYC replaces automated toilets with staffed restrooms, a signifier of trust – But where the floors of the old restrooms had a tank-tread-like surface that automatically rotated across a scrubbing system after each use, and the toilets themselves were cleaned by a rim-mounted U-shaped traveling brush, the new ones are inspected, mopped and scrubbed — 15 to 25 times a day — by eagle-eyed, uniformed men and women.
“It’s an attendant who knows what’s going on and has functions that go from sanitation to exchanging a few words with you to generally having a sense of what should be done,” said Jerome Barth, the partnership’s vice president for operations. “People see them, and they know the bathrooms are clean.”
- Florida judges shouldn’t friend Florida lawyers on Facebook – A new advisory warns it may create the appearance of a conflict. Being a "fan" is still okay.
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