Posts tagged “San Francisco”

The Dolores Park graffiti artist story

Here’s a photo I took in San Francisco during the Summer of 2010, my first summer living here. The image now appears on my business cards in our “What’s Your Story?” series.

I don’t know who this man is. Where he is, that’s easier: Dolores Park is a small park, two blocks by one block, in the middle of the city. It serves as a gathering place for a variety of inhabitants hailing from the colorful neighborhoods the park borders and defines: the always festive LGBTIQQ contingent from the Castro, picnicking families from Noe Valley, Old Style-sipping hipsters and slouching Hispanic teens from the Mission, and drumming hippies from the nearby Haight…and various intersections of the aforementioned. On this day, a festival sprung up on the hill involving DJs and street artists.

The angle of the sun was just right to catch this artist in a reflection of his own process.

Here’s a broader shot of the scene.

Street art, which usually happens under cloak of darkness, had a light shining on it that day.

My deli is more authentic than your deli

From a San Francisco Chronicle interview with Noah Alper, founder of Noah’s Bagels

Q: You write about how important it was that the stores be authentically New York, and authentically Jewish. What did you have to do to make that happen?
A: It involved not being afraid to be unapologetically Jewish. It sounds simplistic, but we acted as if we were operating the store in a Jewish neighborhood – we had Hanukkah candles at the appropriate time of year, challahs on Friday, charity boxes in every store.
We also operated a strictly kosher establishment. We were the largest kosher retailer in the Untied States when we sold the business. That was an added level of complexity. But it not only captured a very loyal kosher community, it also added to the authenticity.

Although I first encountered Noah’s before they were sold (which ended many of these practices), I don’t recall noticing this level of authenticity. Perhaps it’s eroded so far that my early memories have been wiped out. But this discussion of authenticity and Jewish deli on the west coast reminds me of my first encounters in the mid-90s with Portland, OR-based Kornblatt’s. The PDXers I met seemed to cherish Kornblatt’s as a local treasure and I’m sure any criticism here will upset them to no end. My apologies, but Kornblatt’s always struck me as a place for people that hadn’t ever been to New York, liked it that way, but wanted some element of what people supposedly ate over thar. The place evoked what you might call checklist-authenticity: bagels (check), celery tonic (check), New York street signs (check), soft-spoken-shrugging-Jackie-Mason-meets-Ben-meets-Jerry-meets-Jerry-Garcia-proprietor (wha????).

While Noah’s decor is the same cartoonish parody of what New York’s Lower East Side, at least Alper had a sense of how to go beyond that. And ultimately, what it took to export New York deli authenticity to the Bay Area is completely different what it took to expoert New York deli authenticity to Portland. Different markets, different culture, different context, different definition of authenticity.

See also:

If you choose not to decide you still have made a choice

Heaven’s Dog is a new restaurant in San Francisco. Their menu features a Freedom From Choice cocktail:
freedom

An interesting comment on modern life: that choice (of a “reward”) is something we might consider outsourcing, even to an expert. Often freedom from choice would be a negative attribute, where options may be limited, or power/control may be removed. Here the choices are nearly infinite, but the responsibility lies elsewhere. You provide a small input, and you have the opportunity to be surprised!

For more on choice and the paradox of choice, see Every trend has a counter-trend

Mapping for change

ferrymapdetail

The Ferry Plaza Farmer’s Market is an amazing experience for San Francisco locals and visitors alike. In front of the Ferry Building they have an information booth that features a large photograph of the building on a metallic surface, with magnets representing the different booths. Obviously, as businesses come and go, or don’t show up on weekend, or are moved, it’s easy to update the map. And the use of the building itself as a backdrop reduces the abstraction typically found in a floor plan.

Good and bad ideas in the daily paper

Adam Richardson recently wrote a strong critique of the San Francisco Chronicle – both their unattractive redesign and their poor content.

Although Monday’s Chron featured anti-elitist sneering about Nate Silver’s semi-failed Oscar predictions, I was impressed with a new feature, where startups get feedback about their ideas from venture capitalists.

They’ve done a good job at tying this coverage to a unique aspect of the San Francisco Bay Area:

Silicon Valley, long known as a hotbed for innovation, has one of the highest concentrations of startups and investors in the world. At any one time, 20,000 entrepreneurs in the valley are thinking about starting companies, and as many as 8,000 are circulating business plans and looking for funding

One example: Mojamix: Breakfast enthusiasts personalize their own cereal or granola online and have it shipped to their door in just a few days.

David Pakman, partner, Venrock: I’m skeptical that consumers at scale actually know enough about what ingredients go together to make a breakfast cereal or granola they will like and will taste good. If I pick dried cranberries over raisins, will I like it less or more? Kinda have to taste it to know.

Mass customization of food products is indeed an interesting trend, but I wonder if it is better to focus on areas where the customer does not have to taste it to know if they will like it.

Margins in food products are low and are thus only interesting at scale, so Mojamix would need to demonstrate that the lifetime value of a customer is large enough to afford the customer acquisition costs that would be required to attract lots of customers.

As I’ve written before, I appreciate the ability of some VCs to look at an idea and consider many facets and contexts.

Sure, this sort of material is available elsewhere, especially online, but seeing this piece in the mainstream media was refreshing.

Local Starbucks exhibits passion for their customers

starbucksboard
Recently I was in the Starbucks in the Lucasfilm Letterman Digital Arts Center and was surprised to see what was written on the chalkboard

Starbucks is the same EVERYWHERE. What makes us different is our customers = YOU. We’ve worked all over the city, all over the state and we can honestly say that you are the BEST customers EVER. PERIOD. We see you everyday. People from LUCAS, PAC UNION, YMCA, B&B, THE PRESIDIO, THE MARINA & so many more…
You make us love our jobs, make us love coming into work – thank you! Thank you for being you.
Lucky us!
Happy Holidays.

I am not a regular at this Starbucks, so I don’t know how genuine this acknowledgment of a special relationship feels. It’s a curious example of transparency, asking customers to care about whether or not the workers like their jobs or not, and it’s a curious example of localized empowerment. Does corporate really want individual stores making statements like “Starbucks is the same everywhere?”

What do you think? Is this believable or giddy holiday spirit from someone who used to work on the yearbook team in high school? Should Starbucks be encouraging or discouraging this sort of expression in their stores?

Street sign information hierarchy

lincoln

In San Francisco’s Presidio, all the streets are named after historic military figures. Note how the sign designers added a biography line to provide additional context. The sign serves the traditional navigational purposes but also provides an educational service. The limited readability of the bio line means that it won’t interfere in navigational tasks but pedestrians (or slow moving drivers) can consume the additional information at will. It’s interesting to see how an ordinary object can be redesigned to include a layer of meta-information that doesn’t detract from its familiar, primary purpose.

Series

About Steve