ChittahChattah Quickies
August 20th, 2010
- [from julienorvaisas] Do You Know What This Symbol Means? [Yahoo! Autos] – [If people can't figure out what a warning symbol is warning them about, does it still qualify as a warning symbol? Should warning symbols require a public education effort? How does one measure whether a symbol is idiot-proof? How many idiots should be queried?] The issue here seems to be that the public hasn’t been properly educated on the warning symbol, which is supposed to be “idiot proof” and understandable across a wide variety of cultures and languages. Yet 46% of drivers couldn’t figure out that the icon represents a tire and 14% thought the symbol represented another problem with the vehicle entirely.
- [from steve_portigal] The importance of futility in innovation [Pasta&Vinegar] – [See our various rants against finding "pain points" as the pathway to innovation.] This discussion echoes with the notion of “needs” and the desperate quest lead by big companies to find “new needs”. Looking for these so-called new needs is not a matter of asking people what they want or asking them what they would crave for. Instead, observing how products and services that may seem futile at first can be adopted, domesticated, appropriated and tweaked for other purposes is a better strategy.
ChittahChattah Quickies
August 19th, 2010
- [from julienorvaisas] Shoppers videotape their ‘haul’ [San Jose Mercury News] – [Head-slapping superficiality, scandals, self-reflection, spoofs and thousands of subscribers define the world of haul video mavens. Haul videos are defined by one hauler herself as, "videos about crap I bought." Solid gold for marketers.] These young women, and thousands more, are cranking out "haul" videos — as in, "here's all the stuff I hauled home from Forever 21 and the Walgreen's makeup department" — and inviting friends and strangers alike to check out their latest purchases. The videos, which range from oddly captivating to crashingly dull, represent yet another way in which the Internet is both nurturing new communities and redefining retail.
ChittahChattah Quickies
August 18th, 2010
- [from julienorvaisas] Is the Web Dying? It Doesn’t Look That Way [Bits Blog – NYTimes.com] – [There's always a way to get the same data to tell a different story. ] Mr. Anderson of Wired magazine argues that a world of downloadable apps, which work through the Internet and arrive via gadgets like the iPhone or Xbox, are quickly cannibalizing the World Wide Web as consumers prefer buttoned-up, dedicated platforms, designed specifically for mobile screens. Is he right? Should we plaster R.I.P. signs all over the Web? Not exactly.
- [from steve_portigal] The Tragic Death of Practically Everything [Technologizer] – [You can hum Jim Carroll while you read this short piece that tries to dehype tech media a teeny little bit] Wired Editor in Chief Chris Anderson is catching flack for the magazine’s current cover story, which declares that the Web is dead. I’m not sure what the controversy is. For years, once-vibrant technologies, products, and companies have been dropping like teenagers in a Freddy Krueger movie. Thank heavens that tech journalists have done such a good job of documenting the carnage as it happened. Without their diligent reporting, we might not be aware that the industry is pretty much an unrelenting bloodbath.
- [from steve_portigal] BK to offer shareable Pizza Burger [Nation’s Restaurant News] – [While results won't appeal to all, exciting to see Burger King with an appetite for innovating – crazy-sounding products – and a place to sell those non-core products] Burger King plans to introduce a giant hamburger shaped and flavored like a pizza to its new Whopper Bar in NY, adding to the list of extreme sandwiches at restaurant chains. The NY Pizza Burger is made with four 1/4-pound Whopper patties, mozzarella, marinara and a Tuscan Herb Mayo. They are placed on a 9.5-inch bun, which is sliced into 6 wedges, selling at $12.99. Burger King said the pizza burger, which is intended to be shared, would likely be introduced next week. Each wedge is about 400 calories, they said. The NY Pizza Burger is currently planned just for the New York City Whopper Bar location, which opened July 31 near Times Square. The pizza burger will join the Meat Beast Whopper, also exclusive to the New York City Whopper Bar. The Meat Beast is a Whopper topped with pepperoni and bacon and sold for $6.99.
Tags:
apps, bk, bloggers, bombast, burger, data, death, died, food, future, hype, innovation, journalism, media, nytimes, prediction, quickies, storytelling, technology, wired
ChittahChattah Quickies
August 17th, 2010
- [from steve_portigal] The opposite of user experience design [Jorge Arango] – [I've experienced the bewildering confusion of bureaucracy in another country but have always assumed implicitly that for "those people" it was tenable. Jorge's tangible frustration and brilliant insight puts the lie to my ridiculous parochialism] One of the advantages of living in the developing world is that I am exposed to a wide variety of UX disasters. If you find it hard to define UX, try dealing with a Panamanian government office. You will quickly see what a lack of UX thinking looks like, and this will in turn aid your appreciation and understanding of good UX. A few weeks ago I had to go to the Panamanian immigration office to take care of some paperwork. When I got there, I found chaos…I’ve come to understand that the opposite of UX design is not shitty design, thoughtless design, or piecemeal design. It is anarchy. Only strong leadership with a clear user-centric vision can transform the organization’s culture and improve the experience of its constituents.
- [from steve_portigal] Please vote for our SXSW 2011 Panel – Mommy, Where Do Good Products Come From? (with Gretchen Anderson) – [Thanks for your vote!] Business case studies are the ultimate in reductionism: A complex business activity rooted in a specific context of people, company culture, time, and place is boiled down to a few key ideas. People confuse the terms innovation and invention; looking for breakthrough ideas sends companies into a frenzied search for "new" things not great or disruptive things. In this session, we will explore some different pathways to creating great product ideas. As designers and researchers, we're experienced enough to know that design research isn't the only approach or even always the best approach (a point of view that Don Norman vehemently argued in recent writings). For instance, design research wouldn't be sufficient to create a disruptive innovation like Gowalla. We'll outline a framework that looks at different approaches to idea generation, including corporate competencies and culture, customer needs and cultural context, and technological innovation.
- [from steve_portigal] Please vote for my SXSW 2011 Panel – Diving Deep: Best Practices For Interviewing Users – [Thanks for your vote!] The skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
- [from steve_portigal] The Minds Behind the Mind-Set List [The Chronicle of Higher Education] – [Freshmen in 2010 have never known a world in which a website can't get a book deal. Yes, the Mind-Set List book is coming] Mr. McBride, a professor of English and the humanities, says the list started on a lark back in 1997—some old college hands unwinding on a Friday afternoon, musing on how much freshmen don't know about recent history and culture. But such blind spots are to be expected, they had agreed, given the relative youth of the incoming class. They had concluded that professors should be mindful of how very different their students' life experiences are from their own. With colleagues, they had brainstormed about the cultural touchstones for that year's entering freshman class, whose members would have been born in 1979. That was the year of the Iran hostage crisis, the Soviet invasion of Afghanistan, and Three Mile Island. The resulting list was passed around and eventually found its way into the hands of a Wall Street Journal reporter, who subsequently wrote about it.
- [from steve_portigal] Beloit College Mindset List 2010 – [The annual list, in time for this year's freshmen, telling us older folks how our view of the world differs in key and/or bemusing ways]. For most of their lives, major U.S. airlines have been bankrupt. A coffee has always taken longer to make than a milkshake.
Tags:
beloit, college, culture, design, education, experience, generation, government, gretchenanderson, history, ideas, innovation, insights, interviewing, mindset, panama, panel, process, products, quickies, research, service, students, sxsw, sxsw2011, user experience, vote
ChittahChattah Quickies
August 16th, 2010
- [from julienorvaisas] America: Land of Loners? [The Wilson Quarterly] – [Thoughtful commentary on the notion of "friends," a watered-down word these days, thanks to Facebook.] Friendship, like baseball, always seems to send intellectuals off the deep end. Yet there is more biological justification for our predecessors’ paeans to friendship than for our modern-day tepidity. Friendship exists in all the world’s cultures, likely as a result of natural selection. People have always needed allies to help out in times of trouble, raise their status, and join with them against their enemies. It doesn’t seem much of a stretch to conclude that a talent for making friends would bestow an evolutionary advantage by corralling others into the project of promoting and protecting one’s kids—and thereby ensuring the survival of one’s genes.
- [from julienorvaisas] Ewwwwwwwww! [The Boston Globe] – [Scientists are working on unpacking the psychology of physical disgust and it's role in moral decisions, which are obviously also based in powerful socio-cultural factors. Food for thought on just how layered the decision-making process is.] Just as our teeth and tongue first evolved to process food, then were enlisted for complex communication, disgust first arose as an emotional response to ensure that our ancestors steered clear of rancid meat and contagion. But over time, that response was co-opted by the social brain to help police the boundaries of acceptable behavior. Today, some psychologists argue, we recoil at the wrong just as we do at the rancid, and when someone says that a politician’s chronic dishonesty makes her sick, she is feeling the same revulsion she might get from a brimming plate of cockroaches.
- [from steve_portigal] iPad/Kindle combo proving deadly to rest of e-reader market [ars technica] – The show floor of January's Consumer Electronics Show was swamped with E-Ink-based e-readers of all shapes and sizes, to the point that it seemed that a tsunami of Kindle knock-offs was going to hit the US market in the first quarter of 2010. But in hindsight, it turns out that the wave actually crested at CES, and has now almost entirely subsided. The problem for these products is that the e-reader market appears to consist almost exclusively of people who want to use the devices to read, which means that they don't really care about being able to bend or flex the e-reader a little bit, nor are they willing to pay the huge premium that a touchscreen commands. Neither of these features enhances the basic reading experience that's at the core of why people pick an E-Ink device over a reader with an LCD screen. For those who just want to read, the Kindle is now very cheap. And if you're going to pay for a touchscreen, you might as well spend a bit extra get an iPad.
- [from steve_portigal] Persona [a set on Flickr] – [An ongoing series of photographs of people, and the stuff they are carrying with them. This sort of raw documentationism is without explicit analysis or articulated insight but of course the act of creation and the act of editing/selecting introduces a curatorial voice and implicit point of view on the world. It's just up to us to figure out what that is]
Tags:
competition, culture, decisions, design, digital, disgust, e-reader, emotion, evolution, facebook, friends, marketplace, need, objects, observation, people, photography, pricepoint, product, psychology, quickies, reading, reading ahead, research, shakeout, social, stuff, technology
ChittahChattah Quickies
August 15th, 2010
- [from steve_portigal] Ont. parents suspect Wi-Fi making kids sick [CBC.ca] – ["Proving" something is causing health problems is tough; but our willingness to believe with full certainty is powerful. We see this perception as a barrier to adoption in many categories of products and services.] A group of central Ontario parents is demanding their children's schools turn off wireless internet before they head back to school next month, fearing the technology is making the kids sick. Some parents in the Barrie, Ont., area say their children are showing a host of symptoms, ranging from headaches to dizziness and nausea and even racing heart rates. They believe the Wi-Fi setup in their kids' elementary schools may be the problem. The symptoms, which also include memory loss, trouble concentrating, skin rashes, hyperactivity, night sweats and insomnia, have been reported in 14 Ontario schools in Barrie, Bradford, Collingwood, Orillia and Wasaga Beach since the board decided to go wireless, Palmer said. "These kids are getting sick at school but not at home," he said.
- [from steve_portigal] Budgets Tight, School Supply Lists Go Beyond Glue Sticks [NYTimes.com] – [A cultural reframe moment; retail is there] Schools across the country are beginning the new school year with shrinking budgets and outsize demands for basic supplies. On the list for pre-kindergartners at McClendon Elementary in Nevada, TX.: a package of cotton balls, two containers of facial tissue, rolls of paper towels, sheaves of manila and construction paper, and a package of paper sandwich bags.Retailers are rushing to cash in by expanding the back-to-school category like never before.Now some back-to-school aisles are almost becoming janitorial-supply destinations as multipacks of paper towels, cleaning spray and hand sanitizer are crammed alongside pens, notepads and backpacks. OfficeMax is featuring items like Clorox wipes in its school displays and is running two-for-one specials on cleaners like gum remover and disinfectant spray. Office Depot has added paper towels and hand sanitizer to its back-to-school aisles. Staples’ school fliers show reams of copy paper on sale.
Tags:
budget, causality, children, education, epidemiology, illness, money, parents, quickies, radiation, responsibility, retail, school, shopping, signal, stores, supplies, wifi, wireless
ChittahChattah Quickies
August 13th, 2010
- [from steve_portigal] The $5 Guerrilla User Test [Bumblebee Labs Blog] – [While we're obviously big advocates of getting input about designs from people as frequently as possible and at various levels of fidelity, it's a bit dissonant when informal methods get distilled (so to speak) into formal-seeming methods without any of the purposefulness and planfulness of established methods. Challenging to my assumptions and thus helpfully provocative] Drunk people are a pretty accurate mimic of distracted, indifferent people. This insight has lead to a wonderful technique I’ve been refining over the years that I call “The $5 Guerrilla User Test”. Here’s the 5 second version: 1. Bring a laptop to a bar, 2. Offer to buy someone a beer in exchange for participating in a user study, 3. Watch your application crash & burn as people do all sorts of ridiculous ass shit they would never do in a lab but constantly do in real life, 4. Go back, apply the lessons you have learnt, repeat until you have an app that is 100% drunk person proof
ChittahChattah Quickies
August 12th, 2010
- [from julienorvaisas] Is America Mature Enough for This Line Graph of Gay Marriage Poll Results? [VF Daily | Vanity Fair] – [Here's a novel interpretation of a seemingly—ahem—straight-forward infographic; as well as an acknowledgment that your interpretation says as much about yourself as it does about the data.] A new survey of same-sex marriage poll results posted to FiveThirtyEight.com suggests support for gay nuptials is—ahem—on the upswing. As one commenter points out, the site’s statistics overlord, Nate Silver, may also have giggled upon compiling the data: Silver describes a regression line as “fairly sensitive on the endpoints,” which, contextually, is rather raunchy. Do you see a bloated asparagus stalk turned sideways? A close-up of the mouth of a Pac-Man? The tail of a Na’vi? The answer may explain to you your own feelings about same-sex marriage. It’s a Rorschach test of inscrutable accuracy, probably as prescient as the polls themselves.
ChittahChattah Quickies
August 11th, 2010
- [from steve_portigal] Artisanal Pencil Sharpening – [Comedy is such a powerful and engaging source of cultural commentary. Is there any product or service we couldn't make artisinal? This is a joke, but it doesn't have to be; it's right on that edge of maaaaaybe it's real] REACQUAINT YOURSELF WITH THE PLEASURES OF A HAND-SHARPENED PENCIL. In New York's Hudson River Valley, craftsman David Rees still practices the age-old art of manual pencil sharpening. His artisanal service is perfect for artists, writers, and standardized test takers. Shipped with their shavings and a "certificate of sharpening," these extra-sharp pencils make wonderful gifts. Traditionally people mail in their pencils to be sharpened; however David now offers a new service: He will provide the pencil.
ChittahChattah Quickies
August 10th, 2010
- [from julienorvaisas] A Masterpiece of Nature? Yuck! [NYTimes.com] – [The rapid calculation of stimulus described here is certainly not confined to the judging of ugly animals, but it is always as much a reflection of the subject as the object. This article is for you, if you like pictures of star-nosed moles, etc.!] As scientists see it, a comparative consideration of what we find freakish or unsettling in other species offers a fresh perspective on how we extract large amounts of visual information from a millisecond’s glance, and then spin, atomize and anthropomorphize that assessment into a revealing saga of ourselves.
- [from julienorvaisas] Electronics Designers Struggle With Form, Function and Obsolescence [Bits Blog – NYTimes.com] – [Planned obsolescence is nothing new, but does it necessarily follow that because electronic gadgets are not built to last we should expect to have to invest in products to address their obvious design flaws?] So is the fact that we all buy gadgets and then have to spend additional money to buy protective coverings for our electronics speak poorly of the design of these products? Jason Brush, executive VP of user experience design for Schematic, noted in an interview that the fragility of electronics today might not be a matter of form and function, but rather that gadgets are not meant to be long-lasting. “If you purchased a Leica camera a hundred years ago it would still work today. It was bulletproof,” he said. “But electronics today are not built with permanence in mind.”