• LeapFrog Text & Learn taps into that natural desire toddlers have to emulate Mommy and Daddy – Preschoolers can enjoy texting (virtual character) while browsing the "web." Intended to teach spelling, basic computer skills, and the layout of a QWERTY keypad. Funny how this seems more horrifying than a kiddie vacuum cleaner or rolling pin, though. (Thanks, Wannie)

• 1981 news story about online newspapers (YouTube) – Long before anyone had heard of the Internet, early home computer users could read their morning newspapers online … sort of. Steve Newman's 1981 story was broadcast on KRON San Francisco.

• Dean Kamen: Be A Genius and Get It Wrong – This Esquire profile of Dean Kamen nicely supports with what I wrote in a previous interactions column (Some Different Approaches To Making Stuff).
  "A process that usually begins with Kamen fixating on a pressing human need and following his nose with little regard for precedent or practicality. One day he saw a man in a wheelchair struggling to get over a sidewalk curb. Instead of trying to build a better wheelchair, he asked himself what that man really needed. To be able to go up stairs, to cross rough terrain, to rise up and look normal people in the eye. [The solution:] Wheels that could spin back and forth so precisely and so fast, you could balance on just two of them.
  He made the iBOT come true. It's an amazing accomplishment, but the practical issues still dog him — at $26,100, it costs way too much for most wheelchair users. Same with the Segway, which he put $50 million of his own money into before giving any serious thought to the problem of selling it."

• Wired on the big big money being made selling virtual items in online games – With about 30 workers on staff, Liu was able to keep a gold-farming setup running around the clock. While the night shift slept upstairs on plywood bunks, day-shift workers sat in the hot, dimly lit workshop, each tending three or four computers. They were "playing" World of Warcraft, farming gold at an impressive clip by hunting and looting monsters, their productivity greatly abetted by automated bots that allowed them to handle multiple characters with little effort. They worked 84-hour weeks, got a couple of days off per month, and earned about $4 a day, which even for China was not a stellar wage.
• Wired on Ray Ozzie and cultural change at MSFT: At first, the skunk works-like nature of Ozzie's operation engendered suspicion and resentment – Previously, a big part of any development team at Microsoft was making sure its new product worked in lockstep with everything else the company produced. While that approach avoided annoying conflicts, it also tended to smother innovation. "This philosophy of independent innovation…is something Ray pushed very strongly," Ozzie's approach was to encourage people to rush ahead and build things. Then he'd have a team of what he calls the spacklers fill in the gaps and get things ready for release.
  He spent a lot of time on the physical workspace for his team. He had workers rip down the labyrinthine corridors on one floor and called in architects to create a more open design. Now, walking into the Windows Live Core group is like leaving Microsoft and visiting a Futurama set. Office windows open onto hallways so that quick eye contact can trigger spontaneous discussions. Whiteboards are everywhere. Pool tables, mini-lounges, and snack zones draw people toward the center of the space.

• Toilet seat covers, upgraded – Dora Cardenas, Toletta's cofounder and VP of communications, explains: “The product concept came to me and my husband while we were trying to find small travel packs of disposable paper toilet seat covers to use ourselves. Not only was I shocked to learn that travel packs are hard to find, but the products we did find didn’t have any ounce of style or quality tissues. All the products we found looked and felt like something you would find in a camping supply store—not exactly something retail stores and supermarkets would be proud to carry on their shelves.”
• TOLETTA – Because you never know – TOLETTA is the world's first premium brand of paper toilet seat covers. From the funky music to the edgy and stylish packaging, it's easy to see that we're not your ordinary toilet seat covers. Not only do our products look great, the premium tissue helps women feel better about using public washrooms. So for all you señoras, señoritas, and diva fashionistas, you'll never have to settle for those cheap and flimsy paper toilet seat covers again.
• John Maeda's mini-manifesto in Esquire – I don't convulse with joy every time Maeda utters something, but I did enjoy this brief piece (despite his use of "the consumer"):

  "Technology is outpacing our ability to use it. And it's the job of designers to restore balance to this equation. Technological advances have always been driven more by a mind-set of "I can" than "I should," and never more so than today. Technologists love to cram maximum functionality into their products. That's "I can" thinking, which is driven by peer competition and market forces. (It's easier to sell a device with ten features than one.) But this approach ignores the far more important question of how the consumer will actually use the device."

• Nussbaum says "Innovation" is dead but "Transformation" is the new black – The conflation between talking about ideas and discussing their labels is kinda frightening. Glad to see someone cited my latest interactions articles about the power of words to clarify our interactions.
• Dan Pallotta, author of Uncharitable, on KQED Forum – What I heard was very exciting; Pallotta considers the unquestioned framework (and its history) around how charities operate and challenges these principles. He's extremely knowledgeable, thoughtful, and passionate. This was one of the best discussions of innovation – and its barriers – that I've heard in a long time.
• Katherine Bennett explores design research methods and find the journey is at least part of the reward – "I'm two-thirds through with my MSID in design research at Art Center, and I feel the need to take stock of where I am. I've been teaching design research to product design students at Art Center since 1991, but since my journey down the path of getting this additional degree I have been traveling over some interesting ground."
• I only started a blog because steve portigal told me to – "My name is Bria and I am a designer." Nice to see my writing having impact

The trailer mashup may have hit its peak a couple of years ago (hey, there’s at least one blog devoted solely to examples of the genre) with my favorites Shining and Toy Story Requiem.

I’ve written before about how technology increasingly makes producer work available to consumers and so I was struck by the latest trailer mashup, combining The Ring with the hated Saved By Zero commercial.

The ability to put video inside video might have been out of reach to mere consumers (and I don’t know the details of who made the above mashup), but it looks like these tools are becoming available to anyone now.

Back in January, the Wall Street Journal ran a technology-oriented look at what our lives will be like in 10 years, around shopping, gaming, movies and TV, making and keeping friends, searching online, getting news info, and protecting privacy.

It’s filled with many speeds-and-feeds-driven predictions like

Moviegoers also can expect digital projection of their movies in super-high resolution, exceeding anything they could get at home, either online or through high-definition DVDs.

Somewhat better are the feature-driven predictions like

When you buy an airline ticket, you’ll have the option to send a text message to people in your network to let them know you’re taking a trip — in case any old friends will be in the area and want to meet up. Or you might let friends know you just bought a movie ticket, in case someone has a review to share or wants to join you.

And as GPS hardware becomes more widespread, that information will follow wherever you go — literally. You’ll be able to keep track of the physical whereabouts of your friends, so if you’re stuck on a layover in Dallas, your phone might tell you that you have a friend stuck in the same airport.

Mostly the piece just makes my skull throb (and not in a good way) with a barrage of mostly disconnected incremental changes in the amount of noise, communication, advertising, technology we’ll have to manage. That’s largely a function of the experience of reading through this laundry list of changes, not so much the specific predictions themselves. But I didn’t react the way I used to as a kid, waiting for the enticing possibilities of the future, which of course turned out to be way cooler than anything most people thought. This may simply be an artifact of aging (I’m likely more cynical than I was at 14), or may be an artifact of where we are at in terms of epochs of technological revolutions.

What do you think?

When Netflix movies arrive, the barcode on the DVD envelope peeks through a window on the back of the outer envelope. When I put the DVD back in and seal it up before returning it, should I make sure the barcode is still lined up? There’s no indication this is necessary, nor is it very easy to do since there are eight different ways (four edges and front/back) to orient the DVD).

At this point in Netflix’s history there has been a lot written about their sorting process and envelope design; the whole Netflix experience smacks of optimization (plenty of feedback by email or RSS, consistently rapid shipping in either direction, and of course, the throttling scandal). So it makes some sort of sense that they are scanning incoming packages and those that are scannable will be returned (and the next movie sent out) fastest.

According to general consensus and the official word, this is false. It makes no difference; it’s only scanned when it’s sent out, not when it comes back in.

This gap between perception and reality can create real challenges for companies that deliver technology solutions, hoping that the user’s mental model matches to the engineers or designer’s mental model. We worked with a software vendor who had a loyal customer base using a time-intensive transactional system. We heard many stories from these customers about how the system “really” worked. Some had conducted experiments to document their beliefs. Even as our client brought in increasingly senior technologists to explain the way their product worked, people found ways to justify their own model. The technology decisions in the product were arbitrary (some thresholds for the number of milliseconds, or the number of transactions, etc. were refined to some point over time, from 25 to 15 to 10). The fact that the system was being tweaked created mistrust and lent credence to the customer’s theories about what was really going on behind the scenes. Transparency isn’t sufficient; there were other business decisions our client was making that were not seen as being in the best interest of their customers and so that really colored how they viewed the partial information about the technological workings.

Arthur C. Clarke famously said “Any sufficiently advanced technology is indistinguishable from magic.” Put another way, we often develop complex and irrational mental models about technology. The joke that “a clean car goes faster” demonstrates how we attach emotional attributes to some product or system, despite an intellectual awareness that it isn’t true.

I just sealed up my Netflix envelope; it took some will power to not fiddle with the barcode. Sure, there’s the written word that says it won’t make a difference. But, it just might, maybe, right?

(__)                     
(oo) Fresh                  
 \/  Meat

From 2001 to 2005, FreshMeat was a semi-regular email column about the relationships between business, culture, technology, products, consumers, and so on. As this blog found its voice, it gradually replaced FreshMeat as our outlet for the same sort of commentary.

This is a jump page for archived FreshMeat issues.

4/29/05 – Push to Talk
1/04/05 – Total Recall
7/26/04 – License to Shill
4/05/04 – The More The Merrier
12/23/03 – Pun Americana
6/30/03 – Livin’ La Vida Luxa
5/21/03 – The Houses of the Wholly
2/18/03 – She Blinded Me With Silence
11/07/02 – American Girl, Mama Let Me Be
8/05/02 – Free Agent Irritation
4/06/02 – Get Down Off the Shelf
1/16/02 – The Name of the Game is the Name
12/07/01 – Why The Cleaning Lady Won’t Do Windows
11/21/01 – A Load On Their Mind
11/09/01 – Beaming Up Scotty
10/30/01 – Got Zeitgeist?
10/04/01 – Everyone Remembers Their First Time
9/28/01 – If I Had A Hammer…Would Everything Look Like A Nail?
9/18/01 – Take Pictures, Last Longer!
9/04/01 – Cleaning Up On Aisle 5
8/27/01 – Reading FreshMeat Declared Safe!
8/17/01 – We Love to See You Smile?
8/09/01 – Every Product Tells a Story (Don’t It?)

8/01/01 – Blue Hawaii, or Viva Las Vegas

Note: TurnSignals (PDF) – originally sent out by fax – was an antecedent to FreshMeat.

Just over a year ago I blogged about the push approach that Wal-Mart was taking to drive adoption of energy-efficient fluorescent lighting, spending money on persuasive marketing rather than addressing the known barriers to adoption. A year later, it seems to be okay to acknowledge the problems with the bulbs. The New York Times recently looked at the problems that people have with the quality of light created by those bulbs (nothing new, of course, but the fact that the angle of the story has changed is thought-provoking). Most recently, they offered up this this interview with a Sylvania technologist who speaks to the ongoing work to improve the quality of the light that people experience.

Of course the efforts to improve the bulbs were always ongoing. I’m intrigued by the cultural story that was created by marketing and the media, spending money to force a behavior under the guise of “educating” people.

Make a better light bulb, already. One that is energy efficient and doesn’t make us feel (and look) like crap in our own homes. We’ll beat a path to your door.