ChittahChattah Quickies
- Bonnier Mag+ Prototype for a digital magazine – The scenario/prototyping in this video is one of the most awesome things I've ever seen, done by Bonnier and BERG. It's very gentle, and very rich.
Over Thanksgiving a friend graciously house-sat at our apartment. It took my wife more than an hour to write a detailed description explaining how to use our new TV setup. After explaining how to use the mouse and keyboard, we had to describe how to switch among applications.
I still read, of course. I read all sorts of things: Web sites and blog posts and e-mail messages and Tweets and even, occasionally, a newspaper or magazine article…
Deep reading — the kind that you engage in when you get lost in the syntax and imagery and the long, convoluted sentences of a really meaty book — is a special sort of exercise that creates a new part of the brain that did not exist at birth."
(Thanks, Mom!)

I was quoted in today’s San Francisco Chronicle, considering the potential for e-readers (after our Reading Ahead research)
For the concept of a device that allows books to be read electronically, “this is the year we get it,” said Steve Portigal, the head of Pacifica consumer research firm Portigal Consulting. “But there’s this huge psychological chasm we have to cross before people buy them.”
Of course, this was part of a larger discussion and I wanted to share some of it here. As much as new products are tangible objects that we can exchange money for, they are also (and perhaps more importantly so) ideas. In my assessment, the digital book has reached a state similar to the Roomba. We’re aware of them, we probably even know someone that has one, and we find the basic premise compelling. And we can probably be satisfied with that vicarious experience for a good while, knowing that we live in a world where robots clean our floors without any effort by us and computers let us carry around a lot of books. So the product will show up in the daily comics, and in plot lines on network television; it’s a meme. But for us to actually purchase and integrate it into our lives requires a much closer examination of the proposition and a consideration of whether or not it fits who we are or want to say we are. And neither Roomba nor the e-Reader are there yet. So, yes, we “get it” now, but we don’t necessarily all want it, just yet.
You can see this phenomena in the common situation where market research reports that people were highly likely to purchase an upcoming product but actual sales don’t match that intent.

Book vending machine, Heathrow, November 2009
Although these machines have been in Heathrow for more than 2 years, it’s still surprising every time I see one. It makes perfect sense to sell books for this use case in this way, but it’s just a bit unusual.
Also see more pictures from London 2009
These moves symbolize fundamental shifts in how these companies see themselves and how others perceive them. In short, they signify a change in identity.
How a company responds to today’s tumultuous technological and competitive landscape depends greatly on how it defines itself or, in some cases, redefines itself.
Questioning a company’s identity, whether or not it results in change, is something that every organization should do.