Posts tagged “design”

Green? Ennh, problem solved. Almost? Um, not quite.

Greenwashing

is the unjustified appropriation of environmental virtue by a company, an industry, a government or even a non-government organisation to sell a product, a policy or to try and rehabilitate their standing with the public and decision makers after being embroiled in controversy.

Frankly, after some talks (more of the same stuff we’ve been hearing for a while) at the recent IDSA Shift conference I feel like designers and other eco-do-gooders are as guilty of greenwashing as the supposed evil corporate fat cats. We face a barrage of examples that are dramatically missing the real details. If you want to make the case that we need to solve the world’s problems, that’s one thing. If you want to make the case that design and designers are solving these problems, that’s another.

The barriers to innovation and change are political, financial, cultural, not a lack of smarts, gumption, or whizbang know-how.

Lifestraw should be familiar to many.
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But as our friend Dina Mehta pointed out in a conversation last year in Bombay, the real problem is how to get people in rural areas to understand that water contains invisible poisons that they must avoid. Based on her work with and awareness of India’s rural population, she saw this as the bigger challenge.

But Lifestraw (and others like it) are presented as a fait accompli.

How many times have you seen some innovative design for a homeless shelter? Low ecological footprint, low cost, easy put up and take down, etc. Wonderful. Well, why do we still have homeless folks sleeping on the street? Oh, because what municipality is going to allow a built encampment? Let alone spend money and give land away for homeless people to live in. That’s a huge political challenge. I’m not suggesting the real problem is homelessness, but the real problem is how to get your solution adopted. But no one wants to talk about that.

Similarly, designers create something but emphasize that it’s biodegradable, as if that solves everything. But it doesn’t. Things that degrade leave material behind. If plastic bags biodegrade, you[‘ll have something left behind. We like our pretty graphics with ugly stinky machinery turning into happy flowers in gentle meadows, but that’s not really what happens. Biodegrade is an oversimplification that ignores some real consequences. The problem isn’t solved and presenting a solution implying that it is solved is the form of greenwashing that I’m getting fed up with.

You could make a similar point with claims (like those made by presenters at RISD) that “corn is renewable.” Ask Michael Pollan about the problems with corn.

The fact is that there’s a moral, ethical, technical, environmental, and social calculus beyond our ability to manage. How does one decide where to look at a problem and a potential solution. We can’t agree on paper vs. plastic or to-go cup vs. ceramic. This is Tenner-level complexity.

Eco-eager designers do their efforts a disservice but oversimplifying or denying this complexity. By misleading through omission, they echo the institutions they claim to be fighting against.

A seat at the table

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You may have already seen this proposed seat layout around the blogosphere. It appears today in USATODAY

PAIG and its design partner, Acumen, used experts from 12 major international carriers as a focus group in developing the seats. None of those 12 – which Bettell said he can’t identify because of non-disclosure agreements – has placed an order yet.

This raises an issue well articulated by Graham Marshall at the IDSA SHIFT event this past weekend…that in many business situations, the people being designed for aren’t just the end user, but include partners, and customers (where customers refers to the company who buys the product, such as Target, UPS, or United Airlines). Of course, as Graham made clear, it’s crucial to develop with and for all those groups. Here we’ve got a story about a company that ran (yuk) focus groups with the airlines only. Sure, those people have asses and backs, so they could try the seats out (assuming the focus group went full-out and had model seats that could be experienced) but they are not the ultimate user of the seats. It seems that doesn’t really matter at this stage of the process! You’ll sit in ’em and you’ll like ’em!

Tempests and teapots, maybe

The whole back-and-forth on Are Designers The Enemy Of Design? doesn’t engage me all that much, but I did of course really like this quote from Bruce Nussbaum

This statement goes way behind “design.” Corporations have to bring consumers deep inside the walls of of the business process to participate in the development and design of new products, services and experiences. They have to curate conversations with their customers and really listen and learn from them.

Curate is an interesting verb. I can never tell if someone is being pretentious when they insert it in a context I don’t expect it, or if there is a wholly different intent behind it.

They love me in Scotland…and now Taiwan

I’m waiting for France. If they love you in France, then you’ve really made it!

Mike Press, a professor of Design Policy at Duncan of Jordanstone College of Art & Design, the University of Dundee gave a lecture at the Southern Taiwan University of Technology, and it seems I was mentioned

as an innovative example of a researcher in this field who covers all the e-bases: foreign groceries museum, flickr photo archive, blog, fresh-meat e-newsletter, and somewhere out there there’s his bog-standard website too. Never met the fellow, but he brings fresh and surprising insights to design.

Nice!

Adventures in taste

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I run into these Kettle Chips any time I’m in a fancy/yuppie/specialty kind of food store. I admit to not having paid attention closely over the years, but I remember them appearing as a brand of authentic old-timey traditional (i.e., “quality”) chips, and it seems that all of a sudden they’ve been coming out with crazier and crazier flavors.

This would be a good Consumed piece, don’t you think? How did the brand offering evolve to what it is now? Their website outlines their commitment to adventurous flavors, all natural, and more on the type of ingredients and preparation process. Much of that is typical for a food company, but the flavors is an interesting twist. I’m reminded of Method, who have built a story around cleaning products that are safe, not animal-tested, effective, smell good, and are packaged to look good. You can pick one or two of those (i.e., beautiful packaging) as a hook and identify with that, rather than have the whole story be important. It’s surprising to see a gourmet/quality story with unusual flavors, it’s surprising to see a safe cleanser with a gorgeous package that you can leave out. But beyond surprise is a sense that these might be the real attractors, while all that other stuff is just fine, of course.

Meanwhile, thinking about flavors reminded me of the awesome social commentary found in this riff from the Kids in the Hall:

In the beginning, there was Miracle Whip. One kind of cheese, and fish came in sticks. Bread was white, and milk was homo [there is a carton of “homo milk”]. Our condiments were mustard, relish, and ketchup. Our spices were salt, pepper, and paprika. These were our sacraments. [closes fridge]

Garlic was ethnic. Mysterious. Something out of the Arabian Nights. And then one day it happened. Food exploded. People, yeah, people put down their Alan’s Apple Juice and share of pudding, picked up a bowl of tofu, slathered it with President’s Choice spicy Thai sauce, yeah, and washed it all down with a mango-guava seltzer.

You know, there are so many new products nowadays and I confess half of them I can’t identify. I guess it’s like that with people too. You know I can’t tell a pita bread from a cactus pear or a Korean from a Filipino. I feel left behind. I do. I’m not *modern*.

I’m embarrassed to buy water in a bottle unless it’s for the iron. And I still believe– call me square but I still believe that tangerines are just for Christmas. You know what? I think it all started with marble cheese. I do! Yep. Well, think about it ’cause right after they introduced that, they came up with salt and vinegar chips. Then it was sour cream ‘n’ onion, homestyle, before you know it chips were being sold in a tuuube. Where will it all end?

Me go pee-pee (a non-PC childhood song)

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It appears the user of this public toilet in China is able to gaze into the printed face of a woman while he does his bidness. Why, exactly? Sure, the whole idea is challenging to Western norms (and maybe even Chinese norms) which is part of the story, but that detail is particularly intriguing to me.

Charles (who passed this along) sez “I think it’s great design myself.”

Class Acts

Recently I wrote about a Bad Survey, exhorting design instructors to pay more attention to why and how surveys are being used by their students. I was reacting to a pretty bad example I had encountered and I ripped on it and offered some suggestions for improvement.

The students involved in creating the survey contacted me, thanked me for the input and asked if we could set up some time to talk. We spoke yesterday, and I was so impressed. Standard reaction when someone criticizes someone else (online, I guess) is to lash out. Ideally in as inarticulate a fashion as possible. But these four folks were awesome – they got on the phone with me with specific questions, not about just the survey, but about research methods in general (something they are obviously not getting from their program!), about careers, and identities when our skill sets span traditional disciplines (hello, it’s The Overlap). They asked me about my background, and shared theirs with me. They respected my time and they all sent thank you notes afterwards.

Their were no embarrassment on their part or discomfort on my part for having criticized their work. And frankly, they set that tone in how they approached it. I didn’t feel weird about what I had written now that I had names and voices to go with the work, because they sincerely expressed appreciation for the help in making improvements.

I’ve met with a lot of students, career changers, young designers, future researchers and so on. Most handle it very well, but there was something exceptional here, given how it started, and that they turned the whole thing into a win-win through humility and curiosity. They invited me to visit their school next time I’m in their area.

We couldn’t cover all that and get really deep into research, the philosophy, the tools, the approaches, and so on (and of course, that’s more than a phone call) – but they are working hard to understand how the different tools (say, an open-ended interview, and a closed-ended survey) can address different design questions at different phases of a project. One gently amusing moment was a discussion of leading questions

online pharmacy pepcid with best prices today in the USA

– one student had assumed this meant a question that led naturally to the next one (and of course, that’s a good thing) rather than, as I explained, a question that presumes a certain point of view and ultimately makes it harder for the person to give a true answer (i.e., Aren’t you disappointed that Jon Stewart didn’t host the Academy Awards?).

Learning is not just the information and experience you have or don’t have (and it’s clear that there’s some crucial info these folks don’t yet have)…it’s an approach to the people around you, indeed the world around you, and I’m so excited by the approach that this group of students is taking.

Anti-skateboard devices on the Embarcadero

Last year Nicolas Nova blogged about element of public space that restrict usage – specifically skateboarding, and as one commenter suggested, lying down. Without remembering his post, I took these pictures the other day:

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It’s still ugly, but there’s an emotional component (“cute” – “fun” – “neat”) created by the whimsical shapes that counteracts that reaction quite strongly. Many of the anti-sit installations appear as an afterthought, a post-design, without any integration into the original vision. These were probably added after the original design but there’s some attempt to retrofit, conceptually or visually. I’m sure the original planners and architects are horrified, but it kinda mostly works.

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