This week we continue to swim through an ocean of data from two concurrent projects.

• Tamara and Julie are still poring over transcripts from New York and LA. We are looking forward to hosting our clients for another co-analysis session this week..
• We are making sense of the transcripts and spreadsheets of data from our second project. Next up- outlining the key findings and drafting the presentation!
• Steve is down in Austin for SXSW Interactive and a little vacation time. We look forward to getting the rundown when he returns.
• What we’re consuming: Global Home, dim sum, homemade fortune cookies

This week is all about data, and making sense of it

• We’re poring over transcripts from New York and LA. We’ve killed a lot of trees with our printouts; everyone is heads down reading through interviews and making notes. Our clients are coming over for a no-doubt lively session of storytelling, analysis, debate, sticky-note madness, and pattern matching.
• We’ve put a stake in the ground over last week’s multi-method mayhem; sharing a topline summary with those clients (now safely back at home overseas) and staging the next round of transcripts and analysis.
• I’m off to Austin later this week for SXSW Interactive and then hanging around for some vacation time at the film festival, with some live music, tacos, and BBQ thrown in for good measure.
• What we’re consuming: Laser Quest, The Ice Cream Bar.

Join me for Immersive Field Research Techniques coming up November 7 in Boston at User Interface 16.

My session will be pretty similar to the recent Rosenfeld Media workshop in Seattle, which was pretty well received 🙂






If you haven’t registered yet, you can use the code STEVEP for $300 off the whole conference, or $50 of a single day.

I hope to see you there!

As part of the Rosenfeld Media UX Workshops Fall 2011 Tour, I’ll be leading a full-day workshop – Interviewing Users: Spinning Data into Gold.

You can choose up to 3 workshops, including ones from Lou Rosenfeld and Steve Krug. Early registration (with a decent discount) ends September 9.

Bonus: the event will held at the amazing Seattle Central Library!

I hope to see you there!

• [from julienorvaisas] Invasion of the body hackers [FT.com / FT Magazine] – [Opportunities for data visualization abound! I find these trends simultaneously compelling and terrifying.] Over the last weekend of May, in the heart of Silicon Valley, 400 “Quantified-Selfers” from around the globe have gathered to show off their Excel sheets, databases and gadgets. Participants are mostly middle to upper class, mostly white. Europe is well represented. There are plenty of nerdy young men, nerdy older men and extremely fit men and women with defined muscles and glowing skin. There is also a robust contingent of young urban hipsters in military boots, hoodies and elaborate tattoos. A quiet middle-aged man walks around with a pulse monitor clipped to his earlobe, a blood pressure cuff on his arm and a heart rate monitor strapped around his chest, all feeding a stream of data to his walkie-talkie-like computer. Someone from the UK unrolls a 12ft line graph charting the fluctuations in his mood over the previous year.

• [from julienorvaisas] Empty trash. Buy milk. Forge history. [The Boston Globe] – [Of course, I'm a big fan of looking at the seemingly-mundane to examine what it means to be human and bring meaning.] A household list might seem a fairly modest starting point upon which to build a whole theory of economic development. But in fact these types of lists are becoming increasingly important to historians — documents produced not as a message to posterity, like a memoir or diplomatic record, but as a simple snapshot of everyday life. Taken as a group, lists offer a rare window into the building blocks of society, economy, and culture — one that is becoming only more valuable as historians gain the processing power to make sense of them. “Something as innocuous as a list turns out to be incredibly fruitful if you bring both a sense of historical questions and context."

I’ll be presenting my webinar User Research Analysis: You’ve Done All This Research, Now What on Thursday, April 7. This webinar is based on a workshop that I’ve led in Savannah, Atlanta, Hong Kong, Portland, Vancouver, and San Francisco, among other many other places. I’m always hearing from people who are interested but who aren’t in those cities at those times, but with a webinar, anyone anywhere can participate. I’ve adapted the workshop to suit the webinar format and added a bunch of new content based on what I’ve observed working (or not working) in the workshops, not to mention some of the latest techniques we’re using in our work.

Use the promotion code PORTIGAL when you register and get free lifetime access to the webinar that you can share with everyone in your organization. (A $40 value.) If you can’t make the webinar when it happens (time zone challenges? conflicting meetings?) you can use this code when register and watch it later at your convenience.

Check out a quick preview, below

Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques.

On April 7, I’ll be presenting a UIE Virtual Seminar called User Research Analysis Techniques: You’ve Done All This Research, Now What?. Sign up here!

Steve will explain synthesis, or how you turn field data into insights. Simply put, Synthesis is an iterative approach to sense-making. Steve will show you that it’s about both the experience you have as a researcher gathering that data AND the rigor of processing that data. You’ll learn the steps and types of output and deliverables that we produce as we go through the process.

Steve will help you explore ideation, where turning insights into solutions actually happens. Here’s where your hard work pays off! Ideation is about creating a wide-range of possible solutions across a wider set of areas than you can act on.

Oh, and if there’s really no such thing as a bad idea, how do you benefit from the ones that feel like they are? Steve will show you the power of “bad ideas ” and how they help you get unstuck.

Check out a quick preview, below

Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques.

• [from julienorvaisas] A Memory of Webs Past [IEEE Spectrum] – [The French National Library is updating their technical ability to archive absolutely everything ever published.] "We have a lot of so-called crap, and we're happy about that," says Illien, an archivist. His colleagues in other countries might turn up their noses at hard-core porn, advertisements, and obscure newsletters, but not Illien. "In a hundred years, what's totally irrelevant or dirty today will end up becoming of extreme interest to historians." The archivists here aren't after just printed material; they're preserving the electronic, too. It's his daunting task to archive French Web sites—all of them, in all their evanescent, constantly changing, and multimedia splendor. "I'm convinced the Web as we know it will be gone in a few years' time. What we're doing in this library is trying to capture a trace of it." Illien sees himself as a steward of an ancient tradition; he believes he is helping pioneer a revolution in the way society documents what it does and how it thinks.

• [from steve_portigal] Armies of Expensive Lawyers, Replaced by Cheaper Software [HeraldTribune.com] – [Spin in this article is that using computers to manage super-human levels of complex data will have employment consequences.] When five television studios became entangled in a Justice Department antitrust lawsuit against CBS, the cost was immense. As part of the obscure task of “discovery” ­ providing documents relevant to a lawsuit ­ the studios examined six million documents at a cost of more than $2.2 million, much of it to pay for lawyers and paralegals who worked for months. But that was in 1978. Now, thanks to advances in artificial intelligence, “e-discovery” software can analyze documents in a fraction of the time and cost. In January, Blackstone Discovery of Palo Alto, CA., helped analyze 1.5 million documents for less than $100,000. Some programs can extract relevant concepts ­ like documents relevant to social protest in the Middle East ­ even in the absence of specific terms, and deduce patterns of behavior that would have eluded lawyers examining millions of documents.
• [from steve_portigal] PG&E launches huge paper chase for pipeline data [SF Chronicle] – [You think you have a lot of data to process? Obviously their record-keeping incompetence is just now being surfaced and they have taken on a data task that is beyond human scale. We can create systems that we can't manage!] For the past couple of days, forklifts have been carting pallets loaded with 30 boxes each into 3 warehouses outside the 70-year-old Cow Palace arena in Daly City. Friday afternoon, there were still more than 100 pallets stacked outside the warehouses waiting to go in. "There are 100,000 boxes in there, and you can't believe the papers spread everywhere," one PG&E employee said …"There are records in there going back to the 1920s. "We're looking at all kinds of parameters, and our data validation efforts are going on throughout the service area,…We're doing a 24-7 records search involving at least 300 employees and contractors, and we're working to confirm the quality of our data through collecting and validating our gas transmission pipeline records."
• [from steve_portigal] Hong Kong, 2011 [Flickr] – [My pictures from our recent trip to Hong Kong for the UXHK Conference]
• [from steve_portigal] Understanding Culture, User Research and Design with Steve Portigal – [Reserve your tickets now for either Toronto event: a lecture on March 8 and a workshop on March 9. The lecture will focus on culture, insights, and design while the workshop will be a hands-on opportunity to practice synthesizing user research data into opportunities and concepts. Hope to see you there!]