• [from steve_portigal] The $5 Guerrilla User Test [Bumblebee Labs Blog] – [While we're obviously big advocates of getting input about designs from people as frequently as possible and at various levels of fidelity, it's a bit dissonant when informal methods get distilled (so to speak) into formal-seeming methods without any of the purposefulness and planfulness of established methods. Challenging to my assumptions and thus helpfully provocative] Drunk people are a pretty accurate mimic of distracted, indifferent people. This insight has lead to a wonderful technique I’ve been refining over the years that I call “The $5 Guerrilla User Test”. Here’s the 5 second version: 1. Bring a laptop to a bar, 2. Offer to buy someone a beer in exchange for participating in a user study, 3. Watch your application crash & burn as people do all sorts of ridiculous ass shit they would never do in a lab but constantly do in real life, 4. Go back, apply the lessons you have learnt, repeat until you have an app that is 100% drunk person proof

• [from julienorvaisas] Is America Mature Enough for This Line Graph of Gay Marriage Poll Results? [VF Daily | Vanity Fair] – [Here's a novel interpretation of a seemingly—ahem—straight-forward infographic; as well as an acknowledgment that your interpretation says as much about yourself as it does about the data.] A new survey of same-sex marriage poll results posted to FiveThirtyEight.com suggests support for gay nuptials is—ahem—on the upswing. As one commenter points out, the site’s statistics overlord, Nate Silver, may also have giggled upon compiling the data: Silver describes a regression line as “fairly sensitive on the endpoints,” which, contextually, is rather raunchy. Do you see a bloated asparagus stalk turned sideways? A close-up of the mouth of a Pac-Man? The tail of a Na’vi? The answer may explain to you your own feelings about same-sex marriage. It’s a Rorschach test of inscrutable accuracy, probably as prescient as the polls themselves.

• [from steve_portigal] Artisanal Pencil Sharpening – [Comedy is such a powerful and engaging source of cultural commentary. Is there any product or service we couldn't make artisinal? This is a joke, but it doesn't have to be; it's right on that edge of maaaaaybe it's real] REACQUAINT YOURSELF WITH THE PLEASURES OF A HAND-SHARPENED PENCIL. In New York's Hudson River Valley, craftsman David Rees still practices the age-old art of manual pencil sharpening. His artisanal service is perfect for artists, writers, and standardized test takers. Shipped with their shavings and a "certificate of sharpening," these extra-sharp pencils make wonderful gifts. Traditionally people mail in their pencils to be sharpened; however David now offers a new service: He will provide the pencil.

Bruce Temkin offers some good observations about the elevators at the Marriott Marquis in New York. These elevators have no floor selection buttons inside; you make the choice when you call the elevator and are assigned a specific car (presumably to optimize service time). This is a change from the normal, thought-free experience we have with elevators and as Bruce observes, it doesn’t go smoothly.

But Bruce suggests a solution that really misses the boat. It’s an approach that we’ve all seen many times before, and so it’s natural for someone to simply channel from their environment. People don’t realize the elevator works differently, Bruce says, so let’s put up a sign.

This is a great example of what I call post-design: an unsuccessful attempt to solve a problem caused by a poor design implementation. Think about a corporate lunch room admonishing people to clean up, or any visit to a health-care facility where dozens of signs direct, warn, advise, remind about how to fill out forms, what to have in your hand, where to go, etc. Often, they make something feel more complicated (e.g., 4 steps to take an elevator?).

Some other examples of post-design (click the title to read more of the story):

Don’t Steal Shopping Carts

This Screen Is A Touchscreen

No Skateboarding

No Flavors, Just Sizes

What is needed here is a forcing function – something that gets in the way of business-as-usual interactions, pulls people out of their habitual gestures and alerts them that something is different, ideally directing them on how to proceed.

Some examples of forcing functions (click the title for more):

You Better Be Sure You Want To Turn The Light On In Here

The Familiar Handle Is A Different Color For A Reason

We Want You To See Our Ad Before You Watch TV

While Bruce is right that an intervention is needed, we can look at the forcing function examples to get some clues as to what might work better than Yet Another Sign in a visually cluttered environment. The problem is an interesting one because the thoughtless act is pressing the button but the notable consequences happen a minute or so later, once you enter the cab and realize that there’s no button to press. That suggests some locations for an intervention

• When the button is pressed/the elevator is called. How could this be different so people are aware that things aren’t business as usual here? How could the next step in the experience be flagged?
• While waiting for the elevator. We don’t have a lot of data about what the waiting process looks like
• When first entering the car. What visual cues would indicate how this elevator is going to work, when entering an empty or full car
• The first moment of confusion. We can imagine after entering the elevator people will do the familiar gesture of peering around the corner to try and find the panel of buttons, first on one side, and then on the other. What visual or other cues can appear right at that moment to clarify and reassure?

While it’s not my goal to “fix” the elevator system (especially when we only have one self-reported user experience to work from, and we don’t have a robust understanding of what the problem even is), we can highlight some other ways to think about conscious and unconscious behaviors and how design can intervene to support, redirect, and optimize. If we understand what people are expecting, or anticipating, we can be right there with solutions right before they know they need them. These clean-up design challenges can be harder, trying to retro-fit against an imperfect original solution we didn’t control, but we’re always going to be faced with these situations, so let’s have a thoughtful set of approaches.

• [from julienorvaisas] A Masterpiece of Nature? Yuck! [NYTimes.com] – [The rapid calculation of stimulus described here is certainly not confined to the judging of ugly animals, but it is always as much a reflection of the subject as the object. This article is for you, if you like pictures of star-nosed moles, etc.!] As scientists see it, a comparative consideration of what we find freakish or unsettling in other species offers a fresh perspective on how we extract large amounts of visual information from a millisecond’s glance, and then spin, atomize and anthropomorphize that assessment into a revealing saga of ourselves.
• [from julienorvaisas] Electronics Designers Struggle With Form, Function and Obsolescence [Bits Blog – NYTimes.com] – [Planned obsolescence is nothing new, but does it necessarily follow that because electronic gadgets are not built to last we should expect to have to invest in products to address their obvious design flaws?] So is the fact that we all buy gadgets and then have to spend additional money to buy protective coverings for our electronics speak poorly of the design of these products? Jason Brush, executive VP of user experience design for Schematic, noted in an interview that the fragility of electronics today might not be a matter of form and function, but rather that gadgets are not meant to be long-lasting. “If you purchased a Leica camera a hundred years ago it would still work today. It was bulletproof,” he said. “But electronics today are not built with permanence in mind.”

• [from julienorvaisas] The Sketchbook Project: 2011[http://www.arthousecoop.com/projects/sketchbookproject] – [For $25 and an output of your own artistic energy, you can be part of this traveling sketchbook project. Choose from themes like "Adhere to me," "Help!" and "Down your street." Great way to practice sketching and story-telling!] Thousands of sketchbooks will be exhibited at galleries and museums as they make their way on tour across the country. After the tour, all sketchbooks will enter into the permanent collection of The Brooklyn Art Library, where they will be barcoded and available for the public to view. Anyone – from anywhere in the world – can be a part of the project. To participate and have us send you a sketchbook that will go on tour, start by choosing a theme.
• [from steve_portigal] Want Smart Kids? Here’s What to Do [The Chronicle of Higher Education] – [It seems like this confuses correlation and causality, but it is a very actionable finding in that way] Buy a lot of books. That seems kind of obvious, right? But what's surprising, according to a new study published in the journal Research in Social Stratification and Mobility, is just how strong the correlation is between a child's academic achievement and the number of books his or her parents own. It's even more important than whether the parents went to college or hold white-collar jobs. Books matter. A lot.
• [from steve_portigal] Google Research Director Peter Norvig on Being Wrong [Slate] – We do it by trying to fail faster and smaller. The average cycle for getting something done at Google is more like three months than three years. And the average team size is small, so if we have a new idea, we don't have to go through the political lobbying of saying, "Can we have 50 people to work on this?" Instead, it's more done bottom up: Two or three people get together and say, "Hey, I want to work on this." They don't need permission from the top level to get it started because it's just a couple of people; it's kind of off the books. …Within the company, we're really good at making decisions based on statistics. So if we have an idea—"You know, here's a way I can make search better"—we're really good at saying, "Well, let's do an experiment. Let's compare the old way with the new way and try it out on some sample searches." And we'll come back with a number and we'll know if it's better and how much better and so on. That's our bread and butter.
• [from steve_portigal] Dangerous Ideas [Big Think] – [When we lead ideation exercises, we often talk about the importance of "bad" ideas and try to empower or teams to be free to come up with bad ideas; it's a way of coming un-stuck, to free yourself from "solving" the problem and just play with the problem. When we suggest trying things that are dangerous or immoral, people laugh, but they are immediately get it. Here's a more serious consideration of the power of "bad" ideas] Throughout the month of August, Big Think will introduce a different "dangerous idea" each day. Brace yourself: these ideas may at first seem shocking or counter-intuitive—but they are worth our attention, even if we end up rejecting them. Every idea in the series will be supported by contributions from leading experts.

While doing a very straightforward image search for “shoes” the other day, I was presented with these two, side by side. They represent extreme cultural points: one of ultra-consumption (high fashion on the red-carpet), one of unconsumption based in necessity (re-purposed PET bottles). Both pair are ergonomically undesirable, one intentionally. The materials are strikingly similar, the gestures expressed by the feet as different as the footwear design is visually.

I wonder what this juxtaposition brings to mind for others?

• [from steve_portigal] Getting in (and Out of) Line [ NYTimes.com] – [What are the economic behaviors – and motivators – of waiting in line, and how is the pursuit of the money shifting those standards?] A line conceives of people as citizens, presumed equal, each with an identical 24 hours a day to spread among the lines around them. A market conceives of people as consumers, presumed unequal, with those who can pay in front of the others. It allocates efficiently, but it eliminates a feature of line culture: the idea that, in line at least, we are no better than anybody else. In a way, the market’s spread is a return to another kind of scrum, one in which financial, and not physical, might means right. Perhaps one day lines will be remembered as antique, a quaint system in which things were granted simply for having shown up early, an interlude of relative equality between the scrums that reigned before and after. [Thanks, Anne!]
• [from steve_portigal] Diary of a ‘portable people meter’ person [SF Chronicle] – [What it's like to be a human subject for gathering radio station data] "I was a good panelist," she said. "I wore the meter all the time and followed the instructions. I didn't find it that intrusive. But I wouldn't take it to some occasions, like out to dinner, and they want you to wear it all day, from the time you wake up until you go to bed, and to wear it on your person. You can't just leave it in your purse. And they pick up on it. They'll call you the next day or night and say, 'Hey, you weren't wearing it for 15 minutes yesterday.' "

• [from steve_portigal] MOBA : The Museum of Bad Art – Art Too Bad To Be Ignored – [The web is full of snark, but this manages to make fun of the “bad” while keep the tone fun and somehow inclusiveThe Museum Of Bad Art (MOBA) is the world's only museum dedicated to the collection, preservation, exhibition and celebration of bad art in all its forms. The pieces in the MOBA collection range from the work of talented artists that have gone awry to works of exuberant, although crude, execution by artists barely in control of the brush. What they all have in common is a special quality that sets them apart in one way or another from the merely incompetent. [Thanks, Mom!]

• [from steve_portigal] Thoughts on Maslow’s Hierarchy [lunchbreath] – [Wonderful cartoon that looks at the hierarchy as reflected in Tony Hawk, the dog, and robots]
• [from steve_portigal] The user experience of hot dog buns [FatDUX] – [Eric Reiss in a light-hearted consideration of hot dogs, buns,and global culture] Now here in Denmark, I’ve never seen anything except side-loaders (Gosh, who knew there was a technical term for this). That is until yesterday when I discovered the “Grab Dog” form-fitting hot-dog holder from the Danish bakery, Paaskebrød. An innovative solution? Absolutely. But a good solution?
• [from steve_portigal] First World Probs Launch – [The definitive reference] FirstWorldProbs.com was launched as a sounding board for those who are privileged and still suffering. With unemployment at 10% in much of the Western world, and the rest of the world in far worse financial conditions, it's sometimes necessary to tacitly acknowledge that the "problems" we tackle on a daily basis in the first-world aren't so severe in a greater context – even though they can cast a dark shadow on our everyday lives. "Patrick Moynihan wrote a great piece…in the early 1990s about 'defining deviancy down' – at the time, some communities were so overrun with crime that they had to adjust their standards to ignore many petty violations to allocate their manpower to tackle the serious issues. However, it's also possible sometimes to see that the inverse is true. When all your basic needs are satisfied, it can be downright depressing to break a heel or spill your latte on your favorite suit. You could call it 'defining deviancy up', if you will."