Posts tagged “design”

ChittahChattah Quickies

Mice as Stand-Ins in the Fight Against Disease [New York Times] – Looks like this has been happening in some measure for a while, but some new methods are increasing the usage. The most science-fiction thing you’ll read all week.

In what could be the ultimate in personalized medicine, animals bearing your disease, or part of your anatomy, can serve as your personal guinea pig, so to speak. Some researchers call them avatars, like the virtual characters in movies and online games. “The mice allow you the opportunity to test drugs to find out which ones will be efficacious without exposing the patient to toxicity,” said Colin Collins, a professor at the University of British Columbia.

Australia 2012 [Flickr] – My complete set of pictures from Australia earlier this month.

Chinese families’ worldly goods in Huang Qingjun’s pictures [BBC] – We’ve seen other projects like this, but the focus on China captures a material culture in transition.

Amid China’s tumultuous dash to become rich, one man’s photographs of families posing with their worldly goods will soon seem like records from a distant era. Huang Qingjun has spent nearly a decade travelling to remote parts of China to persuade people who have sometimes never been photographed to carry outside all their household possessions and pose for him. The results offer glimpses of the utilitarian lives of millions of ordinary Chinese who, at first glance, appear not to have been swept up by the same modernisation that has seen hundreds of millions of others leave for the cities. But seen more closely, they also show the enormous social change that has come in a generation. So the photo of an elderly couple of farmers outside their mud house reveals a satellite dish, DVD player and phone.

Four Big Things, a phrase dating from 1950s for most sought-after goods for newly married couples: sewing machine, bicycle, watch, radio. It’s since come to refer to whatever is most fashionable at the time. By 1980s the four big things were: TV, washing machine, rice cooker, fridge. Now, consumer goods flood China’s cities, it tends to be used to describe people’s aspirations for the latest thing.

Must-See Video: How a Woman With No Arms Dresses Herself. What Assistance Can Design Provide? [Core 77] – I love the reaction; that excitement of discovering how current solutions could be improved. Designers are so great at bringing that creativity and know-how to bear to make change for the good. But let’s remember, we don’t need videos to be posted by users to uncover what things aren’t working for them. Are designers waiting for broken products to appear in front of them so they can spontaneously improve them, or are they out there looking at current behaviors and solutions in order to proactively find opportunities. Designers: you don’t need the disabled (or anyone) to post their own videos, go and shoot your own!

I hope that more folks with disabilities make videos like this, not just to share with others what their particular trials are, but to enable us designers to improve upon the objects they use.

FILMography – a Tumblr with an incredible series of images where a printout of a still from a film is held up in the actual location where that scene was shot. It’s a “trick” I’ve seen before but mostly as a one-off; the breadth here is fascinating.

FILM + photography = FILMography.

Observation and empathy

Here’s another proof point for the power of video in user research. Check out this very simple observational video.

If you didn’t watch it, it shows person after person stumbling on poorly designed stairs.

I don’t know about you but I felt increasingly emotional the more I watched this. A bubbling outrage and a sense that something so obviously needs to be done about this. Of course, this is a simple problem, which makes the failure to act even more aggravating.

The goal of user research isn’t always to uncover people’s fail states with the team’s existing products, but when it is, tools like video are impactful on rational and emotional levels.

Update: according to this Tweet, the stairway is now closed.

Steve leading a workshop in Barcelona about Making Research Real

Next week I’m off to Barecelona to speak at WebVisions. In collaboration with Kelly Goto, I’ll be running a workshop called Synthesis to Ideation:Making Research Real.

In this hands-on workshop, insight strategists Steve Portigal and Kelly Goto will lead you through a fast-paced, engaging workshop with one requirement: Rethink your research approach and implement new frameworks for collection and synthesis of findings — to create actionable artifacts and outcomes for the real world.

I’ve been leading workshops like this a lot over the past few years, but I’m really excited about the collaboration with Kelly; our approaches are generally aligned but different in interesting ways and we’re using that creative tension to give our participants a broader perspective.

If you’re interested in signing up, use registration code PORTIGAL for a 40% discount.

I’ll also be presenting Championing Contextual Research in Your Organization during the conference itself.

I hope to see you there!

Steve speaking locally, about improv, design, and creativity

I am frequently asked when I’m doing a public talk in the SF Bay Area, and now I can answer: next week!

I’m giving my popular talk Yes, My Iguana Loves to Cha-Cha in Cupertino on Wednesday, June 20th, at 6:30. This talk, about improv, creativity, and design, is something I’ve revisited and revised for a number of years. As the talk has evolved, I’ve presented it at CHIFOO, Puget Sound SIGCHI, IxDA New York (slides, video), IDSA’s Southern Conference, IDSA/ICSID World Design Congress, IDSA 2009, and DUX05.

Read more here, and come on down to the event
HP Oak Room
19111 Pruneridge Avenue
Cupertino, CA 95014

I hope to see you there. No iguanas will be harmed. No one will be forced to do improv but there should be plenty of opportunities to try it out if you’re up for it!

Out and About: Steve in Lisbon (1 of 2)

Last week I went to Lisbon to speak at UX Lx (you can see my presentations and more here). We had a great time exploring the city on our own, and courtesy of our kindly hosts. I’ve got some images and observations here, and some more to come tomorrow.


This sign is advertising one of those small bright yellow cars that tourists drive around while a recording guides them from place to place. But here the promotional message is rather ribald. Is this reflective of the local culture and how English is used, or is it an attempt to adapt to visitor norms? My other triangulation point was the frequent t-shirts with rather forward sayings in English, worn by people that maybe didn’t know what they meant? I saw a slender woman jogging with a “Chubby Girls Cuddle Better.” A late-middle-aged man on the subway wore a shirt reading “Rock Out With Your Cock Out.” There was just something off about the wearer and the message, seeing my own culture coming back at me in a completely different way. Was this like Engrish, or something else?


Same idea. This is an advertisement for learning English, from the prestigious-sounding “Wall Street Institute” presumably targeting people who want to improve their careers. But FUCK (and the other side, SHIT) are the reference points for learning English. For sure, these are important words in business 🙂


The reliefs in the base of the statue of St. Anthony.


Friendly key dudes.


Do they sell each of those animals as meat?


Is this frog flashing a gang sign, or suggesting his availability for romance?


Funiculars traverse the steep hills.



Stunning architecture of the Oriente train station.


Nothing says sexy like toilet paper.


At the Vasco de Gama mall, this staircase used the same handrail as the escalator. As you approached it, you’d assume you were about to get on an escalator. But no, it’s stairs. Did some architect insist on symmetry with the design of the adjacent escalator?


Rossio train station.

Innovator’s Dilemmas

Some recent thoughts about challenges that accompany a desire to innovate (or not), from corporate culture to classroom to convenience store treat.

Give Your Employees Unlimited Vacation Days [Inc] – It will come as little surprise that letting employees take vacation time whenever they want (and for however long the desire) is a pretty clear indicator of an innovative company culture. It’s a policy that almost guarantees a deluge of resumes and hopeful job applicants. Apparently, it also promotes a highly productive work place. This article is anecdotal and autobiographical, so if you are looking for some statistics or a less shiny discussion of how this policy plays out in other companies, try this.

Through building a company on accountability, mutual respect, and teamwork, we’ve seen our unlimited vacation day policy have tremendous results for our employees’ personal development and for productivity. There. I said it. I think Red Frog is more productive by giving unlimited vacation days.

Do Innovation Consultants Kill Innovation? [Co.Design] – Bringing innovative thinking to organizations big and small is obviously a complex challenge. The authors contend that innovation professionals have stepped into an arena previously dominated by entrepreneurs and that this new breed is ill-equipped and ineptly motivated for the task of effectively transforming a company culture. It’s like blaming cigarettes for cancer when culpability actually lies with the smoker. The authors do encourage smokers, er, companies to learn from Hollywood and hi-tech industries and invest in better dream teams. With this approach, the challenge falls in the lap of the director, responsible for unleashing and wrangling the talent of the tribe. I am still stymied about how the authors (who are, as far as I can tell, innovation professionals) will fit into this proposed new order.

The new breed of innovation professionals we have encountered can be placed in two categories: innovation custodians and innovation word-slingers. The custodians are middle managers assigned to oversee the innovators and their processes. The word-slingers are external consultants that will take corporate managers through endless innovation workshops or blabber on about the aforementioned processes.

4 Lessons the Classroom Can Learn from the Design Studio [The Creativity Post] – Innovating the culture of the classroom requires a radical rethinking of how we think about learning and teaching and the contexts within which these activities occur. This articles highlights four key characteristics of the architectural design studio as possible solutions to classroom ills: critical collaboration, interdisciplinary problem solving, prototyping through mini-failures, and balancing the use of digital and analog.

From the everyday “Hey, can you take a look at this?” to the masters’ critique, learning in a studio is constant and multidirectional, formal and informal. Collaboration means communicating concepts, critiques, and questions for the betterment of the individual designer and the entire team. Studio surfaces are notoriously littered with inspirations, precedents, concepts, and drafts. In the studio, the process-not just the product-takes center stage.

Hostess’ Twinkie: An American icon in trouble [The Washington Post] – Here’s one for the innovation graveyard, where death (or obsolescence) await products whose time has passed. The Twinkie, originally created in 1930, may be retired this year as Hostess prepares for chapter 11 bankruptcy. Apparently rising costs of labor and ingredient prices are the culprit. I’m guessing the whole unhealthy thing probably isn’t helping either. [*note to Steve- the time is NOW if you ever want to experience a fried Twinkie]

They’ve been called the “cream puff of the proletariat.” They’ve served as a bed for a cockroach in the animated film, “Wall-E.” They’ve been used as a measurement of psycho-kinetic energy in”Ghostbusters,” and they were the basis of a defense argument in a famous murder trial. They’ve been deep-fried, made into wedding cakes and combined with hot dogs . President Clinton and the White House Millennium Council selected them as an American icon for the millennium time capsule.

ChittahChattah Quickies

Frozen Dead Guy Days, a Festival in Colorado, Stays Put [NYT] – Perhaps Burning Man is now the most famous of a group ritual that evolved to celebrate something other than what it originally intended. Excluding, of course, organized religion. Looking at the irony (or cynicism) that so clearly is at root of this shindig makes me wonder about how extensively meaning can shift over time.

It was probably not, in the end, an idea with huge franchise potential or a killer smartphone app in its future. After all, a gleefully macabre weekend celebration built around a frozen corpse – complete with coffin races, tours of the shed where the body is kept on ice and, of course, lots of beer – just might not be as fun beyond the skewed sensibility of Colorado’s hippie-tinged mountain belt. But now it’s official: Frozen Dead Guy Days are staying put in the small town of Nederland, about an hour northwest of Denver, as are the mortal remains of one Bredo Morstoel, a Norwegian man whose strange and unlikely saga in death – and long-term storage – inspired the whole thing. The Nederland Area Chamber of Commerce put the rights to the festival up for sale last June, saying it could no longer manage Frozen Dead Guy Days, which had grown rapidly through 10 years of icy, late-winter mayhem and was attracting upward of 20,000 revelers over the course of a weekend in a community of about 1,500.

Smell-designing Sheffield [Edible Geography] – A long and fascinating interview about smellwalks, smellscapes, and other funny words that are about exploring our sensory experiences in spaces. Brilliant! When is the Pacifica smellwalk happening?

There were a lot of people who said they didn’t like the smell of fish. But Doncaster is famous for its fish market, and when we went into the fish market on the walk, even those people who said that they didn’t like the smell of fish actually enjoyed it when they experienced it within the context of the market. They expected to smell fish there – it’s a fish market, so how else would it smell? – and it enhanced their experience of the market. In a vacuum, people say that they like and don’t like particular smells, but it turns out that they can enjoy all kinds of odours as long as they experience them in the right context. As designers, that’s quite an important point for us to note. It would be easy for us to say that because our surveys have said that people like smell A but they don’t like that smell B, therefore we’re going to design out smell B and introduce smell A everywhere. But people can enjoy a smell that they say they don’t like when it enhances their place experience.

Starbucks Frappuccino Bottles as Firebomber’s Tool [NYT] – Kind of a non-story when you go past the headline, but the notion of unintended uses for products is always fascinating. Sometimes that leads to innovation, sometimes that leads to a brand nightmare, I suppose sometimes it leads to both.

Mason jelly jars, whiskey quarts, wine and beer bottles – all have been among history’s vessels of choice for a homemade gasoline bomb. Now, a less likely vehicle has come forth: the dainty, 9.5-ounce glass container used by Starbucks to house its popular Frappuccino drinks. Investigators believe that in a rash of firebombings Sunday near the Queens-Nassau border, a Frappuccino bottle was the incendiary component of choice in most of the attacks.

ChittahChattah Quickies

Volkswagen turns off Blackberry email after work hours [BBC News] – Technology changes work boundaries and work patterns. Will a technological solution work? The article suggests that they will stop people from receiving email after hours, but will they stop people from sending email after hours? Is the demand for after hours work coming through the email messages or are there other pressures? So many questions about this one!

Volkswagen has agreed to stop its Blackberry servers sending emails to some of its employees when they are off-shift. The carmaker confirmed it made the move earlier this year following complaints that staff’s work and home lives were becoming blurred. Under the arrangement servers stop routing emails 30 minutes after the end of employees’ shifts, and then start again 30 minutes before they return to work. “It’s bad for the individual worker’s performance being online and available 24-7. You do need downtime, you do need periods in which you can actually reflect on something without needing instantaneously to give a reaction,” said Will Hutton, chair of the Big Innovation Centre at The Work Foundation.

Manischewitz Creates Kosher Food for Gentiles [NYT] – Having grown up with the traditional meaning of the brand, I find this a bit challenging but am intrigued by the potential to reframe and expand their story.

“Instead of taking the older products we have out of the kosher aisle and forcing them into the main aisle, we’re creating new products that have a place in the main aisle,” said Alain Bankier. A new line of broths, for example, is being shelved in many supermarkets not with most Manischewitz items but rather in the soup aisle. A new line of Manischewitz gravies also will be stocked with other mainstream brands. Manischewitz ads traditionally have emphasized Judaism, showing yarmulke-wearing celebrants at, say, a Seder. But new ads, by Joseph Jacobs Advertising in New York, the Manischewitz agency for more than three decades, take a decidedly more secular approach. “Don’t miss the boat,” says a print ad for beef gravy, which shows it being poured from a sauce boat onto mashed potatoes – no shofar or Star of David in sight. New ads “make little if any reference to any Jewish holiday,” said Elie Rosenfeld, chief executive of Joseph Jacobs. “There’s a tagline we use, ‘Bringing families to the table since 1888,’ and we want to be part of that family with you whether it’s Rosh Hashana, Hanukkah or Easter.”

Samoa Sacrifices a Day for Its Future [NYT] – A massive change in infrastructure and function, revealing time (or at least our documentation of it) to be more arbitrary than fixed.

The Pacific island nation of Samoa and its even tinier neighbor Tokelau are skipping Friday this week, jumping westward in time across the international date line and into the shifting economic balance of the 21st century. The time change is meant to align Samoa with its Asian trading partners; it moves the islands’ work days further from the United States, which dominated its economy in the past. In this giant-step version of daylight saving time, the island’s 186,000 citizens, and the 1,500 who live in Tokelau, will go to sleep on Thursday and wake up on Saturday. The government has decreed that those who miss a day of work on Friday will be paid all the same.

Portable Cathedrals [Domus] – Dan Hill’s epic articulate review of the Nokia N9 isn’t a gadget review, it’s a (tl;dr) cultural critique of design, where culture is within the producer organizations as much as – if not more than – the consumer society.

Yet the skeuomorphic nonsense that incomprehensibly pervades apps like Apple’s own Contacts, Calendar, iBooks, GameCenter, Find My Friends et al-all awkward faux-leather, wood and paper stylings-is is of such questionable “taste” it threatens to damage the overall harmony of iOS with its discordant notes. You cannot derive value from the idle suggestion of such textures on screen; they are physical properties and should be experienced as such, or not at all. Yet Apple’s design team will not explore those physical properties, merely sublimating their desire for such qualities into a picture of leather, a picture of wood. It recalls Marcel Duchamp’s critique of ‘retinal art’ i.e. intended only to please the eye.

For a Corn Chip Maker, the New Spokesman Is the Product Itself [NYT] – The argot of advertising is hilarious and depressing all at once. Zany and authentic spokesbag?

At the Fiesta Bowl on Monday, the game’s sponsor, Tostitos, will have a new endorser – a “spokesbag” puppet in the form of a chip bag with arms, a mouth and a generous dollop of swagger – to humorously convey the message that it is the tortilla chip brand that enlivens social gatherings. The new life-of-the-party campaign resurrects the top-selling snack’s 1990s theme. ” ‘Tostitos Knows How to Party’ means we are returning to our roots,” said Janelle Anderson, the brand’s senior director for marketing. Tostitos returned to the ’90s theme after marketing research over the last year found that its customers wanted reasons to celebrate and have fun in economically lean times. Tostitos chose a zany character “to get the message across and make it authentic,” said Ms. Anderson. “We wanted something that was magnetic, fun and approachable.” The brand’s new advertising agency, TBWA/Chiat/Day, decided to “bring personality to the brand, and, in one of those rare cases, have the actual product be the actual spokesperson,” said Brett Craig, the group’s creative director for Tostitos. Working with Legacy Effects, a Los Angeles special effects company, the agency developed the hand-manipulated puppet with movable parts and special effects to convey energy, said Mr. Craig.

Announcing the winners of the IxD12 Student Design Challenge!

Whew! Our wonderful judges have sifted through the 56 entries! We heard from a number of judges how impressed they were overall with the quality of the entries and the creativity and passion that the group overall had to offer. Of course, this makes the selection process a difficult one. We’ve thought to ourselves “Well, what if we could take them ALL!!!” but of course, we can’t.
We managed to find four wonderful and inspiring entries among all the bounty of goodness we received from around the world. Our winners are (in no particular order)

  • Diksha Grover – National Institute of Design, India
  • Siri Johansson – Umeå Institute of Design, Sweden
  • Jaime Krakowiak – Austin Center for Design, USA
  • Priscilla Mok – Carnegie Mellon University, USA

Here are each of their videos

The Future of News, a film by Diksha Grover

Diksha


Siri


Jaime


Priscilla
Thanks to our judges for their wonderful work and for all the entrants who contributed such a great set of videos. Our winners will now be working between now and Dublin where we’ll have a two-day masterclass and design activity before the conference. We are now exceptionally enthusiastic about the upcoming experience in Dublin.

Portigal Consulting year in review, 2011

Another year is speeding towards its conclusion and we wanted to share our highlights for 2011.

Really nostalgic? Check out summaries from 2010, 2009 and 2008.

Series

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