Posts tagged “Chicago”

ChittahChattah Quickies

  • [from julienorvaisas] Revealing the Man Behind @MayorEmanuel [Technology – The Atlantic] – [Professor/former punk zine publisher comes clean as author of Rahm Emanuel's apparently epic fake Twitter feed. Atlantic makes a case that it represents a new kind of fiction.] @MayorEmanuel is a new genre that is native to Twitter. When you try to turn his adventures into traditional short stories or poems, they lose the crucial element of time. The episode where the mayor gets stuck in the sewer pipes of City Hall just does not work when the 15 tweets aren't spaced out over 7 hours. It's all over too fast to be satisfying. There's no suspense. This is also a piece of fiction that could interact with reality in real-time. So, when right-wing Michelle Malkin lauded @MayorEmanuel, he could tell her to eff-off. The character could be right there with you when the Bears lost, when snow blew in or as Rahm visited Google. He created fiction both out of what was happening and out of what you, yourself, were living. And he did it for five months. It was serialization in a sense, but alive.

3 spots remaining for Moving from Data to Insights to Opportunities

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As of this writing there are only 3 1 spots remaining for my EPIC 2009 workshop Moving from Data to Insights to Opportunities, September 1 in Chicago.

One of the most persistent factors limiting the impact of ethnography in business is that research projects often stop with a cataloging findings and implications rather than generating opportunities that directly enable the findings. How can designers and researchers work with ethnographic data to create new things for business to do?

Participants in this workshop will learn an effective framework for synthesizing raw data into insights, and then creatively using those insights to develop a range of business concepts that respond to those insights. While the framework includes a step to identify key filters that will ultimately prioritize across all generated concepts, the emphasis in this workshop will be to think as broadly as possible during ideation, truly strengthening the creative link between “data” and “action.” By the end of the workshop, participants will have developed a range of high-level concepts that respond to a business problem and integrate a fresh, contextual understanding of that problem.

You can check out slides and audio from an abbreviated version at BayCHI or come to the abbreviated version at Web 2.0 New York, November 17.

Upcoming Speaking Gigs

It looks to be a busy time between now and the end of the year, with a lot of exciting opportunities. Some details still TBD; I’ll update with links when we get ’em. Meanwhile, if you’re going to be at any of these presentations, please let me know!

ChittahChattah Quickies

  • Chicago's Sears Tower is now Willis Tower – Willis Tower was to be introduced to Chicago by Mayor Richard M. Daley and others on Thursday during a public renaming ceremony hosted by Willis Group Holdings. The London-based insurance brokerage secured the naming rights as part an agreement to lease 140,000 square feet of space on multiple floors of the building, and has said it plans to bring hundreds of jobs to the city. The 110-story skyscraper has been known as Sears Tower since it opened in 1973. Its original tenant, Sears Roebuck and Co., moved out in 1992 but its sign stayed. The company's naming rights had expired in 2003, but it continued to be called the Sears Tower. A real estate investment group, American Landmark Properties of Skokie, now owns the 1,450-foot-tall building.

Workshop open for registration: Moving from Data to Insights to Opportunities

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My EPIC 2009 workshop Moving from Data to Insights to Opportunities is now open for registration. It takes place September 1 in Chicago.

One of the most persistent factors limiting the impact of ethnography in business is that research projects often stop with a cataloging findings and implications rather than generating opportunities that directly enable the findings. How can designers and researchers work with ethnographic data to create new things for business to do?

Participants in this workshop will learn an effective framework for synthesizing raw data into insights, and then creatively using those insights to develop a range of business concepts that respond to those insights. While the framework includes a step to identify key filters that will ultimately prioritize across all generated concepts, the emphasis in this workshop will be to think as broadly as possible during ideation, truly strengthening the creative link between “data” and “action.” By the end of the workshop, participants will have developed a range of high-level concepts that respond to a business problem and integrate a fresh, contextual understanding of that problem.

This workshop is a lot of fun to lead and, as we’ve heard, fun and informative to participate in. Earlier this year it sold out at Interaction 09, and was enthusiastically received in its abbreviated format at San Francisco’s Interaction09 Redux and BayCHI.

Hope to see you there!

Getting around

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Man and boy, Chicago

The US auto industry now has its own crisis news page.

In a recent Daily Show interview, Jon Stewart and UC Davis transportation expert Daniel Sperling pondered the idea of using this crisis as an opportunity to put money into building a new, more sustainable transportation infrastructure.

A friend of mine has put down a deposit on the Aptera, but is unclear about when his car will be coming.

While all of the alternatives to gas-powered vehicles have their pros and cons, the current personal transportation model is providing clear feedback that it’s time for some divergent thinking on this topic.

What do people really want and need? Are there viable paradigms besides the “car-in-every-garage” (e.g. Zipcar, etc.)? How are systems as complex and socially/economically ingrained as the auto industry and vehicle infrastructure best addressed?

Related posts:
This year’s (business) models
Rage With The Machine
Cultural reverse engineering
Parody as time capsule

Human Behavior

I was in Chicago last weekend for IIT Institute of Design’s excellent Design Research Conference, and spent a day walking around the city. (I’m happy to say I can now use the term ‘Miesian’ with authority.)

I ended the day in Millennium Park eating a hot dog and looking at Anish Kapoor’s Cloud Gate sculpture.

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Actually, to say I was looking at the sculpture sells the experience short. I’d seen the giant silver bean from a distance earlier that day, but once I was next to it, the combination of scale, surface treatment, and form made it such an unusual and compelling object that I couldn’t help but start interacting with it. Chicago writer Lynn Becker’s article on Millennium Park sculpture-as-architecture delves further into the interactivity of Cloud Gate.

After a few trips around and under the sculpture, I decided to sit back and watch how other people were responding to it.

I saw people

  • photograph it
  • photograph themselves with it
  • photograph others with it
  • have strangers photograph them with it
  • use it as a mirror and check their makeup, hair
  • clean it and (while being photographed) lick it
  • fit their bodies into the smallest possible space created by the sculpture’s curves
  • smear their fingerprints along the mirrored surface (this seemed like a form of graffiti, a recording of presence)
  • pretend to be holding the sculpture up
  • use it to hold them up
  • pose suggestively on all fours next to it
  • talk about having come there other times
  • lie on the ground in poses to create specific tableaux in the funhouse mirror-like underside

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It was fascinating to see how people reacted to having this functionless object placed in their midst. It struck me as a form of spatial/environmental prototyping, and I’m sure that noticing and examining what people do and what their patterns of motion around this object are and synthesizing that data could produce insights to inform many types of design.

In our research work, we periodically use objects to elicit responses from people to new concepts. Sometimes these artifacts take the form of storyboards, sometimes models, and sometimes we’ll just put something in a person’s hands to give them a starting point, something to react to. One time, I handed a person we were interviewing a CD box set that was on his coffee table, and he proceeded to talk us through a whole design for the product idea we were discussing. “It’d be smaller than this, I think the corners should be rounded, maybe this part could come off . . .”

We’ve been collaborating lately with a couple of our clients on the creation of storyboards and models for this purpose. It’s been interesting figuring out in each case the right balance of detail and abstraction; how to give people enough cues to get the basic concepts, while leaving them enough space to think about how they would like to see those concepts refined.

Of course, what gets created depends on where our client is in the development process and what we want to learn from the people we’re talking to, but I think that what I saw at Cloud Gate is a good model for what one hopes an artifact will spark in a research participant: the urge to experiment, to hypothesize, to test, to interact, to play, to see what’s possible.

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Related posts:
On using objects for generative research

On noticing
On prototyping and fidelity

DRC08 Workshop: Tapping into super-noticing power

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Last weekend was my workshop (“Did you see that? Tapping into your super-noticing power”) at the Institute of Design’s Design Research Conference. Most of the folks in the workshop completed a homework assignment where they went out and took photos of something they noticed (similar to the assignment I had given to the students I taught at CCA, discussed here). During the workshop itself, people presented their photos and stories, while I asked both speakers and listeners to think about the noticing process more than the details of the specific examples (all of which were interesting and enjoyable).

We did just a first pass at synthesizing the observations, and some of the things that came out may or may not be obvious to others. Here’s a sampling:

  • To notice, we filter on our previous experiences, our personal backgrounds, and our professional experiences
  • We react to something that evokes an emotion in us
  • Rather than noticing details, we may simply grasp the gestalt of the details in the moment
  • Taking the picture helps you notice, even if you go back to the picture later and notice things in that picture
  • The importance of slowing down, relaxation, being calm/still, having a time of contemplation (in contrast to “trying” to do a noticing activity…several people reported that they couldn’t do the exercise when they tried to do it, but then later on they noticed all sorts of stuff
  • In contrast, for some, there is no on/off button for their design research way of thinking/being
  • There’s a need to give ourselves permission to look silly by stopping to pay attention to something seemingly trivial
  • Notice similarities when you expect differences
  • Notice differences when you expect similarities
  • Most importantly to me, was that it’s okay not to know the “why” of something; this was tough during the workshop when some people had a strong urge to try and explain what others had noticed; to rationalize, clarify, or even solve it

I look forward to the next opportunity to lead this workshop again.

See also: Ever notice? by Steve Portigal and Dan Soltzberg at AIGA Gain

dux07 announced

dux07 has just been announced.

DUX (Designing for User eXperiences) Chicago, November 5-7, 2007

Social media and networks are producing a new set of expectations regarding people’s ability to contribute, create, personalize, and share information.

I think the theme is very timely. I’m also not sure how interested I am in it, and given that my last DUX experience was not quite satisfactory, I’ll have to keep this in the maybe pile.

about, with & for – advancing the practice of user-centered design research

The about, with & for conference website is was up.

Now in it’s fourth year, AWF is a collaborative forum offered by the graduate students of the Institute of Design to address issues within design research. It is targeted at professionals and academics who develop ideas based on insights into people’s behaviors, perceptions, beliefs, and attitudes. Within this forum, we explore a range of methods to uncover insights and translate them into meaningful systems, products, organizations, services and communications.

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