Posts tagged “design”

Design 2.0

The Core77/BusinessWeek Design 2.0 event was almost 2 weeks ago. It was a fantastic experience, good networking, different presentations, good conversation.

Some links
the set crashing during my talk (and Niti’s take on it)
PeterMe’s writeup
LukeW’s writeup here and here
Nick Baum’s detailed notes here

steve brings down the house, originally uploaded by selfconstruct
The view from the stage

A ton of pictures at the Core77 Gallery

Podcasts are supposedly coming soon? (Update: here)

And what is up with the lame fact-checking at the SF Chronicle? “Core77, a New York design think tank, will bring its Design 2.0 conference, also centered on green design, to San Francisco on June 6.”

Sam Lucente: The Ethnographer

Sam Lucente: The Ethnographer is an article in the BusinessWeek IN magazine, a new thing they’ve launched – with a bit of hype and controversy – to focus specifically on innovation. They’ve got the usual set of folks no doubt, Claudia Kotchka, IDEO, Marissa Mayer (and if this sounds bitter, it’s not since I seem to be – on a much more mortal scale – included in the broader population of regular BW folks).

The story about Lucente is pretty good. I have liked and admired Sam since I had the opportunity to work for him on a project my old firm did for IBM many years ago. He’s done amazing things and is having an impact.

But he’s not, by any stretch of the imagination, an ethnographer. I would be enormously surprised if he claimed that identity for himself, and I would suggest he sees himself still and forever as a designer (just my impression of the guy).

I’m not going to get fussy and try to define what the heck an ethnographer is or isn’t, but I’d say that it’s like innovation, art, or p0rnography – we know it when we see it.

I’m not being territorial here. I’m not at all comfortable when people label me as an ethnographer, either. I think that BW’s ongoing enthusiasm for design and now ethnography and of course innovation is making them a bit careless with their terms, and that’s frankly going to simply devalue and commoditize the special things they are talking about. I don’t know how we in the community can help BusinessWeek – I want us to encourage them to keep writing about these great examples of people doing good work, but to keep their enthusiasm in check long enough to look more deeply (what do these words mean), broadly (who are some more usual suspects), and judiciously (maybe some of what we’re hearing has been hopelessly idealized for PR purposes).

Lovely Phone; Ugly Software

David Pogue reviews some new phone in Lovely Phone; Ugly Software. I’m mostly interested in the headline, though.

I’m so sick of this as the status quo. Aren’t you?

Award-winning, or attractive industrial design is achievable. Usable, joyous, lovely software is achievable. Why is the combination so damn hard? When will companies figure out how to do better? As advanced as we think we are in these fields, it seems big companies are still launching stuff that wrecks your life while making you look hip. We can blame it on organizational silos, or increasingly complex design problems as screen sizes gets smaller and usage gets more advanced, but I think there’s a cultural problem (of course) in organizations, as they still don’t get it. They aren’t figuring out how to work together and they aren’t setting high enough standards for what’s good enough to launch.

Sure, this is Motorola in this article, but the story seems so familiar, this could be anyone. I don’t propose simple solutions here, but I do feel so very tired of the problem.

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The cradle will rock

I’m quoted in today’s Boston Globe

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Like a lot of design-conscious urbanites with modern tastes, Alberta Chu and Murray Robinson have put a lot of creative energy into decorating their home, a fashionable loft in the South End with 20-foot ceilings, spare white walls, and a spectacular wall of windows.

It’s furnished with vintage chairs by Harry Bertoia. An Italian sofa by Massimo Morozzi. A giant minimalist print by Richard Serra. Even their dish rack has a big-name designer: Marc Newson, the Australian superstar.

So when their daughter Kaia was born two years ago, the thought of disrupting their carefully considered contemporary landscape with fussy, frilly baby furniture wasn’t exactly appealing.
…
Not all designers, however, agree this trend toward upscale, adult-centric children’s furniture is a good idea. “There is this idea out there that we have to protect our children from the chaos of an ugly world. Well, we’d better not let them go out of the house . . . because that garish aesthetic influence they are trying to insulate them from is ubiquitous,” said Steve Portigal, founder of Portigal Consulting, a California firm specializing in research, design, and business strategy.

Asilomar Toilet

dsc02937.jpg
(This one is for Gene!)

It looks like a freakin’ teapot. You pull up to flush. And there’s no range of flush intensity available (say, based on how high you pull up or how long you hold it) that I could determine.

Vernacular design – where form ignores function

Here’s a package design where form deceptively implies function. The deliberateness of it all is just a little bit evil.
img_1953.jpg
Here’s a jug of maple syrup. It’s made of plastic, but the color might make you think of a ceramic jug. It’s got a jaunty handle, and for your pouring convenience, a spout.

img_1956.jpg
Whoops. That’s not a spout. That’s just a jutting piece of the form below the opening but that is definitely separated from the hole. It’s the shape of a spout.

img_1957.jpg
And look what happens when you use it. A big freaking mess. Every time.

The evil irony is that the jug form makes it even harder to pour (given the small finger handle and the wide heavy base) without dripping.

A spout – an important function in a pouring package – is an aesthetic detail, the suggestion of spout-ness, without the inclusion of any actual spout. So they had the presence to consider the value of a spout, but made that decision while at the same time choosing a non-spout form factor.

This is a bad thing.

Upate: Dan Reich writes (that’s hard to say out loud): Here (pic1 pic2) is a product that managed to get it right. Despite its obvious similarities to your example, note that Trader Joe’s syrup does not feature a bogus spout bulge, but when the top is opened, a reasonably useful spout is thoughtfully provided.

flickr redesigns

flickr just launched a new interface. Here’s some screenshots. I don’t think I can be objective about it; of course, I’ve got habits to break and new ones to learn, and that will take a while. I will say I trust them and so am hopeful for good things.
flickr-photos-from-steve-portigal-5-16-2006-12-17-19-pm.jpg

Update: I just noticed this: There are sneaky advertising links buried in flickr!

Taken with a Nikon D50.

is now
Taken with a nikon_25x25.gif D50.

and that logo is a hotlink to a Nikon advertising site.

Thoughts on DCamp

This past weekend was DCamp

DCamp, an unconference focused on design and user experience, is open to everyone interested in the topic: designers, usability practitioners, developers, marketers, entrepreneurs, and others.

Unlike traditional conferences, there is no program created by conference organizers. What happens at DCamp depends on you.

It was interesting to be involved in a do-it-yourself grassroots type of event. I’ll admit to some anxiety as the event approached, specifically because I had offered to give a talk. What kind of environment would we be in? Did I need a projector, or should I just “wing it”?

I’ll say that the anxiety decreased over time, and my overall enjoyment/value from the event increased over time. By the end, I was pretty into the whole thing, but it’s an adjustment of expectations from a more traditional top-down event.

As with most conferences, the hanging-out is lots of fun. People I’ve never met before, people I’ve met once or twice before, people who work with or know others I know, people to suggest books, or share their own stories, or to ask me about myself. It’s a workout for the introvert (and I came home and crashed pretty hard, I must admit), but lots of fun.

I think the sessions are a mixed bag; the audience is varied and the presenters can’t count on an audience having a certain level of experience with their topic. Every session I was in started off with one topic and wandered more or less into something different, or at least a narrow corner of what was brought to us by the presenter – and that was okay – that was the point.

But that means that only one session made my head spin, the rest were comfortable, a bit provocative, a bit interesting, but not challenging or building new ideas or anything. That’s probably a reasonable proportion for a short event, consistent with a more traditional event.


DCamp – 92.jpg, originally uploaded by chrisheuer.

I think those of us who lead sessions need to learn how to handle a more open-ended type of event, but also participants need to think of the group dynamic or what kind of questions or comments will move it along versus stall it. And that is not something that’s natural, especially with a new group of people getting together.

The event was held in the offices of wiki startup Socialtext, and we totally took over their space. There was stuff everywhere – food, ice, beer, DCamp t-shirts, water, paper, people, laptops. The vibe was good, but sometimes it felt a bit cult-like with lots of walls covered with tree-drawings that were for planning future events, or photos of attendees, or DCamp slogans. See the flickr pics here.

The cost was $10. Sponsors took care of the facility, food brought in, and two lavish meals at nearby restaurants. It was quite wonderful.

Oh, and it was indeed a “camp.” If you brought a sleeping bag (or if you didn’t, even) you could sleep over.

And in an interesting-sign-of-our-accelerated times, there is already a reunion planned. For Monday.


Introductions, originally uploaded by niallkennedy.

We were asked to give our name, and three words. I offered “seize the day” (since carpe diem is only two, yes?)


P1010803, originally uploaded by Fred M Jacobson.


DSCN0279, originally uploaded by blue_j.
Here’s Dirk and some others looking in on my session. There’s me in my lawn chair in the middle right of the pic.

DSCN0274, originally uploaded by blue_j.

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I did the traditional slideshow thing, but I whizzed through it and tried to get people talking. It was the first session of the whole event, and I don’t know that everyone was clear what session this was, what room the various sessions were in, etc. And so there was a reasonable amount of awkward silence. The room was rather weird, too. I was sitting in the middle of the room around a low table, with a few folks at that table, and then the rest of the room was ringed with people, so in terms of maintaining eye contact with each other, it was pretty tough.

Of course, I’m obviously a harsh critic of myself, and of experiences like this – the feedback I did get was really good; I even heard some of the concepts I was asking people to think about (briefly – the value of the space between defined opposites) emerge in subsequent sessions.


DSCN0277, originally uploaded by blue_j.

The talk and discussion was being recorded for podcast, so I’ll post when that goes online. Update: Arthur has posted the notes here (they are also on the Dcamp wiki but that requires registration, I believe). This was great of the folks from AOL to bring the gear and set it up for each session and so on, but we’ve got a long way to go with that. People aren’t comfortable talking into microphones, and in this case, there was no amplification, so whatever use model we bring to using a microphone, this broke. You were asked to place it very very close to your mouth, far closer than I am in this picture. And rather than have a free-flowing conversation, we had to pass this device back and forth to people – who did not want to use it. And typically they’d hold it about a foot from their face, so someone would interrupt as they were starting to talk “Put it right up to your mouth!” Which just served to make them more self-conscious. I would rather privilege the experience in the room over any documentation for others, and just have spoken more normally. In one session, a dude sat there with a handheld recorder and just point it at people, leaving us to talk normally. It felt much more comfortable.

Good experience, overall, good to see people, and have some conversation. I’d probably go to another one, and even mused to myself about organizing a similar event that is a little closer to my areas of professional interest than this one was.

Renovating Ronald Redux

The McDonald’s redesign is getting some more attention in blogland. A really powerful rant (even if you don’t support all the points) comes from the consistently acerbic Marginal Utility

So having abetted the atomization of American society, undermining traditional rituals of eating that once fostered polite society and turning food into on-the-go fuel, McDonald’s now wants to present the simulacrum of what it helped destroy, an ambiotronic environment in which the semblance of civility is exhibited for maximum marketing appeal. It wants to cater to the illusion that people have time to hang out, that people enjoy being in public with strangers, that its own food is something to be savored rather than inhaled on the run. The corporation can subsidize a few people hogging the comfy chairs and watching the TVs in order to give its bread-and-butter customers – the harried single people in a hurry – a warm, fuzzy feeling about what they are about to eat, as if a Big Mac can give them access to the laid-back linger-zone life by proxy. But most people, McDonald’s knows, don’t really want to linger. Rest assured, regardless of the redesign, the heart of McDonald’s will remain as hard a plastic as ever.

Renovating Ronald

BusinessWeek writes about a just-launching redesign of McDonald’s stores, trying to bring them up to date. This is sure to be a big design story in the business press, with lots of oohing and aahing about the furniture and so on, but the article points to some serious business challenges that the company faces here (and presumably anytime they want to do some sort of reinvention).

In a recent letter to management at the company’s headquarters in Oak Brook, about 160 franchisees from North Carolina spelled out why they oppose the new plan. They say the roof change erases 40 years of brand building and that ‘there has been no business case presented which justifies the change.’ Says Frederick Huebner, who owns 11 McDonald’s in North Carolina: ‘We don’t want to lose the iconic look of what we’ve got.’ If franchisees balk, McDonald’s can refuse to renew their contract.

Check out the new designs, which seem to bring McDonald’s firmly into the 90s.

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