Last week I said goodbye to my old cellphone. A Motorola v60i that I’d had for oh, 5 years or something. Back when they were free and everyone seemed to have one. Technology has jumped forward a few times since then, but having worked in a cell-coverage-free-location, it didn’t make much sense to keep up with it.
Anyway, time to take a leap:
First time I’d switched cell providers, after having a phone for 10 years. Nice to be able to bring the number. Ordering took forever, since my billing address is a PO Box (we don’t have home delivery of email in Montara) a lot of e-commerce sites break. Street addresses don’t pass verification (since they aren’t real addresses to the USPS) and PO Boxes aren’t acceptable. So after trying to place my order (let’s set aside the long process of figuring out what the heck I’d want) I did an online chat with a rep who directed me to phone in. That took well over 30 minutes; they were nice, but what a pain.
A few days later, the phone arrives. The welcome kit that I was supposed to get by email hadn’t arrived. There’s absolutely no information in the package about how to activate it. Google helps me find a Cingular page, and of course it doesn’t work (“check back later!”). After a day, I call in. I spent about 30 minutes on the phone being passed to various reps who can’t seem to activate it and keep escalating to a higher lever of support. Hours later, the phone will make outcalls but not receive any incoming calls. They’re going to the old phone (this is known as mixed service, I think, as part of the porting process – I love the jargon). Another 30 minutes on the phone. Finally it’s all working.
Now I’m wearing my bluetooth earpiece (thanks, Plantronics for all the freebies) and looking like a douche. Meanwhile, basic activities like setting the ringer to vibrate, calling my voice mail, calling from my address book are all milestones on the steep learning curve (mixed metaphor alert). Not to mention things like syncing to the PC, surfing the web and someday figuring out how to read my email on this thing. It’s kinda fun, and it’s a GSM phone, which means I can buy another piece of hardware anywhere I want, and simply move a chip from inside this phone into that phone. This is a really revolutionary idea and it’s not in any ways new, but how come people don’t talk about this more. It’s incredible!
SMS ya later!
Last year, I blogged about Flat Daddy (a full-size cardboard-mounted photo of a deployed military family member, providing a form of tangible substitute). Now, a woman details her own family’s struggle with the challenge deployment has brought, and the experience with Flat Daddy.
But much of the time we simply keep moving forward as if there’s no hole in our family. It’s sheer pretense, as flimsy as a tissue, and I’m not sure how long it’s sustainable – or if it will get us through the long days ahead.
But it’s better than pretending a smiling cutout loves us back.
My latest Core77 Broadcast is up; I speak with Will Tschumy and Chris Bernard who recently joined Microsoft as User-Experience Evangelists. Steve says check it out.
Recently we were interviewed for two different global studies on global innovation. Both the German Research Foundation or Deutsche Forschungsgemeinschaft and the Danish Ministry of Economic and Business Affairs and Centre for Economic and Business Research or FORA separately came through the Bay Area as part of as study of leading innovation/design entities in the US and around the world.
Both groups offered to share their results with me and so I’ll post more specifics here when I’ve got ’em. Meanwhile, it was fun to be interviewed instead of doing the interviewing, even if it was clearly a conversational, expert-interview type of thing, and not an ethnography (neither did a huge amount of following-up or probing, it was pretty much based on what I had to say). One interesting technique, though: the group from FORA asked me to reiterate some of my key points from our longer interview (recorded on audio) for a 5-minute summary video. They went over with each other, and with me, what points seemed the most salient, and then reinterviewed me into the video camera. The point was not to get more information, but simply to create an effective deliverable. I was not at all uncomfortable with it, indeed I felt very listened to in having a precis of my interview created on-the-fly. It reminded me that being able to communicate what is learned from the field is crucial; that methods could be innovated around the effective communication as much as the effective discovery.
via BoingBoing comes news that some 7-11s will be made up as Kwik-E-Marts to promote the Simpsons movie.
The article comes complete with a grand example of my beloved empty PR consumer-justification: “We’ve done research, and research shows us that our customers like . . . movies” – Does it get any more Simpsonesque than that?
Who needs the Kwik-E Mart? I dooooooooooooooo!
ObRalphWiggum: Lisa, do you like…stuff?
