Why do people adapt to some new technologies and not to others?

Haven’t seen any posts about The Risk of Innovation: Will Anyone Embrace It? from the weekend NYT. Perhaps it’s because the thesis isn’t novel or well articulated? G. Pascal Zachary reminds us unnecessarily that some products are hard to use and that some products are released but fail miserably. He conflates technology and innovation, and ignores any notion of user experience or marketplace success from his implicit definition of innovation. And he reminds us that getting people to buy and use something new is the big question that all companies want an answer to.

These are good themes to be explored further. Zachary wasn’t given the time or the space to offer anything new on the topic, though, and I end up wondering just why the paper did this particular article anyway.


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