• Robert Fabricant of frogdesign considers whether understanding users means that design is or isn't persuasive/manipulative – How do we decide what the user really 'wants to achieve'? The fact is that there are a host of different influences that come to bear in any experience. And a host of different needs that drive user behavior. Designers are constantly making judgment calls about which 'needs' we choose to privilege in our designs. In fact, you could argue that this is the central function of design: to sort through the mess of user needs and prioritize the 'right' ones, the most valuable, meaningful…and profitable.

  But according to what criteria? These decisions, necessarily, value judgments, no matter how much design research you do. And few designers want to be accountable for these decisions. From that perspective, UCD, starts to seem a bit naive, possibly even a way to avoid accountability for these value judgments.

  [Obviously no easy answers here; even defining the terms for the discussion is challenging, but the dialog between Robert and others is provocative]

• Dave Blum, treasure hunt designer, offers 100 treasure hunts around the world – I was always a puzzle and a game kid. I had a friend when I was growing up in Millbrae, Mike Savasta, and he and I were just board game and card game fanatics. Monopoly, Life, Sorry, Stratego.

  In college, I played thousands of games of cribbage. I like the intellectual challenge, the analytical challenge. I'm very much a "play-it-by-ear" kind of guy, so I like a game where you have to think on your feet.

  After college, I lived in Japan for 3 1/2 years and taught English. Then I spent 11 months traveling through Asia and Europe, and when I came back to San Francisco, I worked in tourism for a while. I said, "I need to find a career that I really love." I thought if I could combine group work, travel, games and puzzles – that would be the ultimate job. I started Dr. Clue in 1995.

• Overused Food Words (from 2007) – Now we know what's wrong with "crispy" – it should just be "crisp." But here's a more thought-out list of overused terminology.
• The Seattle Times (from 2006): Say what? A guide to menu-speak – We've blogged this before, but it's fun to revisit. This explains the meaning of some of the obscure food items that are becoming more common on menus.
• (From 2001) Menu Cliches – "piping hot"
  "garden fresh"
• Village Voice's List of Overused Food Words – List includes Dollop, Slathered, Homey, Wilted, Toothsome, Nosh, Drizzled, Garlicky, Crispy, Eatery, Well-Browned but doesn't seem that they've really parsed the difference between effective description and overwrought cliche. How is "crispy" an overused word? Some commenters add some good words but others support my confusion over the premise.
  (via Eater SF)

• Reasonable Consumer Would Know "Crunchberries" Are Not Real, Judge Rules – Judge England also noted another federal court had "previously rejected substantially similar claims directed against the packaging of Fruit Loops [sic] cereal, and brought by these same Plaintiff attorneys." He found that their attack on "Crunchberries" should fare no better than their prior claims that "Froot Loops" did not contain real froot.

  (via BoingBoing)

• A Manhattan Writing Of Six Therapists – “Everybody comes in with their own stories, and they can be so staggeringly original,” said Bonnie Zindel, the psychoanalyst who started the writing group seven years ago. “We all need stories to make sense of our lives, we’re all wired to tell stories, and nature gave us that. For us, we wonder, ‘What is the story that our patients are telling?’ There are mother stories, father stories, ghost stories and the eternal universal story of a child trying to separate from its mother.”
• 50 Scientifically Proven Ways to Be Persuasive – Read this post now, it won't last long! Most of our readers – including people like you – are already choosing to look at this post.

  (Lone Gunman, I'm giving you folks credit for this and look forward to you reciprocating, thanks!)

• The “Raiders” Story Conference – Sure, there's a 125 page document on the interwebs now that transcribes the meetings that Spielberg, Lucas, and Lawrence Kasdan had to plan out Raiders of the Lost Ark, but even better is this post chock-full of analysis (with examples) of that document, finding principles of storytelling, screenwriting, and collaboration.

  "7) No idea is a bad idea when you’re brainstorming.

  These guys were all over the place with ideas and there’s nothing wrong with that. As I mentioned earlier, many of the ideas discussed, like the plane crash sequence and mine cart chase, were used in the second film. So what helped determine which sequence should be kept and thrown away? Redundancies in concept. You already had a chase scene here, so why have another one here? Let’s come up with something different. You know? That kind of thing."

A writer is a person for whom writing is more difficult than it is for other people.
Thomas Mann

Poet Kenneth Goldsmith calls himself an “uncreative writer,” and his works include: everything he said for a week; every move his body made during a thirteen-hour period; a year of transcribed weather reports, and the September 10, 2001 issue of The New York Times, transcribed.

My first reaction to Goldsmith’s work was that it seemed like a good piece of conceptual art scamming, but then I heard him read one of his transcribed weather reports on the radio.

Before he read the piece, Goldsmith explained that the process of transcribing these artifacts creates an experience for him of the poetry in everyday language use. And it was true-as Goldsmith read the weather report, in a fairly rapid, uncadenced style, I was struck by how vividly evocative the place names, the verbs of wind and temperature, the homey advice to “stay indoors” all were.

I think what Goldsmith is doing is a word-focused parallel to what we do in contextual research practice: we carefully observe and document the everyday, as much as possible suspending our own preconceptions of what is and is not significant, in order to see in new ways.

When I was younger, I effortlessly seemed to think in a more lyrical and poetic way than I do now. My hypothesis has been that this change is a result of being more involved with “putting my hands on things” than I was in my 20s. My creative energy now goes much more towards describing and solving problems-juxtaposing complex alternatives, articulating ideas that have the potential for real impact-and there’s just not the same kind of energy available for playing with language.

I’m happy with the direction my way of thinking has evolved, but at the same time, I feel a certain sense of loss for that earlier version of myself, and the ease with which I used to make words do tricks.

Hearing Goldsmith reminded me that I needn’t draw a hard line between between playing with language and solving problems, between the lyrical and the practical-that it’s all out there, evocative and full of potential.

My third interactions column, The Journey Is The Reward, has just been published. I offer some thoughts about the experience of the outsider, especially when we travel to other countries, and how that outsider experience can be so generative in understanding other frames of reference and cultural models.

Get a PDF of the article here. As the interactions website only has a teaser, we’d like to offer a copy of the article. Send an email to steve AT portigal DOT com and (if you haven’t given us this info before) tell us your name, organization, and title. We’ll send you a PDF.

Other articles

• Persona Non Grata
• Everybody’s Talkin’ At Me
• Hold Your Horses
• Living In The Overlap
• Some Different Approaches to Making Stuff
• Poets, Priests, and Politicians
• Interacting With Advertising
• Ships in the Night (Part I): Design Without Research?
• Ships in the Night (Part II): Research Without Design?
• We Are Living in a Sci-Fi World
• On Authenticity
• The Hard Work Lies Ahead (If You Want It)
• What to Expect When You’re Not Expecting It
• Elevator Pitch
• Kilroy Was Here
• Never Eat Anything Raw
• Content, the Once and Future King

It used to be that you could take notice at the outset of a poor essay or speech when it began with the dictionary definition for the central topic. The Simpsons referenced this at least once

Homer: “What is a wedding? Websters defines it as a process of removing weeds from ones garden.”

But now lazy bloggers and NPR journalists are pretending to channel the zeitgeist by using the number of Google hits for their term as a proxy for cultural relevance. When the numbers are over 1,000,000, how meaningful is this? It’s simply a cheap cliche.

Full disclosure: I’ve probably done both of these and will probably do them both again. In the interest of always trying to tell better stories, I will attempt not to, however.

(__)                     
(oo) Fresh                  
 \/  Meat

From 2001 to 2005, FreshMeat was a semi-regular email column about the relationships between business, culture, technology, products, consumers, and so on. As this blog found its voice, it gradually replaced FreshMeat as our outlet for the same sort of commentary.

This is a jump page for archived FreshMeat issues.

4/29/05 – Push to Talk
1/04/05 – Total Recall
7/26/04 – License to Shill
4/05/04 – The More The Merrier
12/23/03 – Pun Americana
6/30/03 – Livin’ La Vida Luxa
5/21/03 – The Houses of the Wholly
2/18/03 – She Blinded Me With Silence
11/07/02 – American Girl, Mama Let Me Be
8/05/02 – Free Agent Irritation
4/06/02 – Get Down Off the Shelf
1/16/02 – The Name of the Game is the Name
12/07/01 – Why The Cleaning Lady Won’t Do Windows
11/21/01 – A Load On Their Mind
11/09/01 – Beaming Up Scotty
10/30/01 – Got Zeitgeist?
10/04/01 – Everyone Remembers Their First Time
9/28/01 – If I Had A Hammer…Would Everything Look Like A Nail?
9/18/01 – Take Pictures, Last Longer!
9/04/01 – Cleaning Up On Aisle 5
8/27/01 – Reading FreshMeat Declared Safe!
8/17/01 – We Love to See You Smile?
8/09/01 – Every Product Tells a Story (Don’t It?)
8/01/01 – Blue Hawaii, or Viva Las Vegas

Note: TurnSignals (PDF) – originally sent out by fax – was an antecedent to FreshMeat.

Last year, a large group of people collaborated to produce an e-book called The Age of Conversation. I heard about this when David Armano got involved. The same folks are putting something together for 2008, and we’re signed up to contribute.

They are still looking for authors and for votes on possible topics, so if you’re interested, check out that last link.

My first interactions column, Persona Non Grata, has just been published. In the article, I consider some of the fatal problems with personas and how they can hurt while pretending to help.

Get a PDF of the article here. As the interactions website only has a teaser, we’d like to offer a copy of the article. Send an email to steve AT portigal DOT com and tell us your name, organization, and title. We’ll send you a PDF.

See what else we’ve written about personas.

Other articles

• Everybody’s Talkin’ At Me
• The Journey Is The Reward
• Hold Your Horses
• Living In The Overlap
• Some Different Approaches to Making Stuff
• Poets, Priests, and Politicians
• Interacting With Advertising
• Ships in the Night (Part I): Design Without Research?
• Ships in the Night (Part II): Research Without Design?
• We Are Living in a Sci-Fi World
• On Authenticity
• The Hard Work Lies Ahead (If You Want It)
• What to Expect When You’re Not Expecting It
• Elevator Pitch
• Kilroy Was Here
• Never Eat Anything Raw
• Content, the Once and Future King