Posts tagged “linkedIn”

Computers are stupid

Two recent but fairly typical interactions lately serve to remind me just how stupid computers really still are.


Every time I upload pictures to Facebook, it can’t tell the difference between a photograph of a person that I know and an image from advertising, artwork, street art, or otherwise, and asks me to indicate which of my friends are in these pictures. Face recognition is gee-whiz and has some utility in this context, but if they can’t make it work properly (e.g,. no false positives) why is it being used? Why is it okay that I have to work around the computer’s mistakes?


LinkedIn runs over with suggestions for other people I might to connect to. Yesterday it encouraged me to connect with someone who recently passed away (and whose passing was widely noted). As with the previous example, our immediate reaction is “Well, how should the computer know that?” And that’s my point: we’ve become so used to working within the constraints of technology that we just shrug off this annoying, potentially offensive interactions.

I’m interested both in the limits of the technologies we use and in our enabling of those limits.

ChittahChattah Quickies

The Philosophy of Food Project [University of North Texas] – Food is definitely delightfully deep. This ambitious project covers such ground as Food Metaphysics, Gustatory Aesthetics and Food Identity. Rich fare. For a little mental sorbet, watch a meditative video of Andy Warhol eating a hamburger included on their Links page. Sit back, relax, and ponder the meaning of flat meats and reluctant ketchup.

The Philosophy of Food Project is housed in the Department of Philosophy and Religion Studies at the University of North Texas. It aims to disseminate information about the philosophical investigation of food; increase the visibility of food as a topic for philosophical research; serve as a resource for researchers, teachers, students, and the public; galvanize a community of philosophers working on food issues; and help raise the level of public discourse about food, agriculture, animals, and eating. The role of philosophy is to cut through the morass of contingent facts and conceptual muddle to tackle the most basic questions about food: What is it exactly? How do we know it is safe? What should we eat? How should food be distributed? What is good food? These are simple yet difficult questions because they involve philosophical questions about metaphysics, epistemology, ethics, politics, and aesthetics. Other disciplinary approaches may touch on these questions concerning food but only philosophy addresses them explicitly.

Airline lets passengers choose seat partners based on social media profiles [Springwise] – A clever concept at first glance, and certainly a perfectly understandable, some might even say natural use of social media, right? But I question the utility here, and the ability to produce repeatable positive experiences in real life. Do they realize that on airplanes you are stuck next to that person for the next x-amount of hours? The mind reels with potential horror stories. I for one still want some part of IRL to be uninfluenced by social media. Maybe that’s particularly so for me, as a middle-aged presumed-introvert. I dunno… do others have a different response to this?

KLM are reportedly developing a similar service to enable passengers to choose who they sit next to on their flight. However, unlike MHBuddy, which operates solely through Facebook, KLM’s new Meet and Seat service will enable passengers to access their fellow travelers’ LinkedIn profiles as well. The Meet and Seat service will allow passengers to choose their in-flight neighbors based on their occupation, mutual interests and appearance. By connecting to LinkedIn and Facebook during online check-in, passengers will be able to pick their ideal seat buddy, although both parties will have to choose to participate in the service. KLM believe it will provide an opportunity for networking, though other reports suggest it’s more likely to be used as a matchmaking tool.

The Art of Video Games [Smithsonian] – I am seriously tempted to make a trip to DC to see this exhibit. It takes an art historical approach, considering the video game as a serious art form in it’s own right, both reflecting our culture and in many senses, helping to shape it.

The Art of Video Games is one of the first exhibitions to explore the forty-year evolution of video games as an artistic medium, with a focus on striking visual effects and the creative use of new technologies. The exhibition will feature some of the most influential artists and designers during five eras of game technology, from early pioneers to contemporary designers…Video games use images, actions, and player participation to tell stories and engage their audiences. In the same way as film, animation, and performance, they can be considered a compelling and influential form of narrative art. New technologies have allowed designers to create increasingly interactive and sophisticated game environments while staying grounded in traditional game types. The exhibition will feature eighty games through still images and video footage.

Reading Ahead: Managing recruiting

Reading ahead logo with space above

There’s always something new in every project. Often we encounter a bit of process that we may not know how to best manage it. So we’ll make our best plan and see what happens. We learn as we go and ultimately have a better way for dealing with it next time.

In a regular client project, we write a screener and work with a recruiting company who finds potential research participants, screens them, and schedules them. Every day they email us an updated spreadsheet (or as they call it “grid”) with responses to screener questions, scheduled times, locations, and contact info. It still ends up requiring a significant amount of project management effort on our end, because questions will arise, schedules will shift, people will cancel, client travel must be arranged, etc. etc.

For Reading Ahead, we did all of the recruiting ourselves. Although we’ve done this before, this may be the first time since the rise of social media: we put the word out on LinkedIn, Twitter, Facebook, email to friends, and here on All This ChittahChattah.

While Dan lead the effort, we both used our own networks, and so we got responses in a number of channels, sent to either or both of us, including:

  • @ replies on Twitter
  • direct messages on Twitter
  • Comments on Facebook posts
  • Messages on Facebook
  • Emails (directly to either of us, or forwarded from friends, and friends-of-friends

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A private dialog on Facebook

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Comments on a Facebook status update. Note that Dan is able to jump in and make contact directly

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Direct Messages in Twitter

Some people were potential participants, some were referrers to other potential participants, and some were both. And given the range of platforms we were using, with their associated restrictions (and unclear social protocols), we had to scramble to figure out who could and should communicate with who to follow up and get to the point where we could see if the people in question were right for the study. We didn’t expect this to happen, and eventually Dan’s inbox and/or his Word document were no longer efficient, and as some participants were scheduled or in negotiation to be scheduled, he ended up with this schedule cum worksheet:

schedule

Being split across the two of us and these different media, eventually we were interacting with people for whom we had to check our notes to trace back how we had connected to them, which was great for our sample, since it meant we weren’t seeing a group of people we already knew.

It was further complicated when we had finished our fieldwork and wanted to go back to everyone who offered help close the loop with them, thanking them for help. Technically, and protocol-wise, it took some work (who are the people we need to follow up with? Who follows up with them? What media do they use), basically going through each instance one-by one.

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We haven’t figured out what we’ll do next time; we won’t forget the challenges we’ve had but there’s just not time or need right now to plan for the future. If I had to guess, I’d imagine a Google Spreadsheet that includes where we got people from, who owns the contact, whether they are participant-candidate or referrer, etc.). Despite being very pessimistic about the demands of recruiting, we still underestimated the time and complexity required for this project.

ChittahChattah Quickies

  • LinkedIn has a mascot? – From 2007, here's the LinkedIn Wizard.
  • Rob Walker on the origins of Twitter's Fail Whale (the indicator that the service is down). – "As with many Web-popularity stories, there’s a lot of flukiness to Fail Whale’s rise." Groan! Can anyone explain LinkedIn's completely off-brand Wizard?
  • How Google Decides to Pull the Plug (with a perspective on product development and innovation) – For many ideas, Google’s first and most important audience is its employees, and it typically tries products internally before releasing them. Google and other technology companies refer to this as “eating your own dog food.” Through such “dog-fooding,” Google learned that the early version of its calendar program was fine for parents tracking children’s soccer games, but not robust enough to meet a corporate user’s need to book rooms, reserve equipment and delegate scheduling.

    Equally important is listening to users. Most products have an official blog to explain changes, and customers are encouraged to share their thoughts.

    Google’s willingness to take risks offers a lesson to other companies about the nature of innovation, said Jeff Jarvis, author of “What Would Google Do?” “Perfection closes off the process,” Mr. Jarvis said. “It makes you deaf. Google purposefully puts out imperfect and unfinished products and says: ‘Help us finish them. What do you think of them?’ ”

  • 15 Companies That Might Not Survive 2009 – Including Rite-Aid, Chrysler, Dollar-Thrifty, Sbarro, Six Flags, Krispy Kreme and Blockbuster
  • Blackwater Changes Its Name to Xe, chooses to spend more time with its family – Blackwater Worldwide is abandoning the brand name that has been tarnished by its work in Iraq, settling on Xe (pronounced zee) as the new name for its family of two dozen businesses. Blackwater Lodge and Training Center, the subsidiary that conducts much of the company’s overseas operations and domestic training, has been renamed U.S. Training Center Inc., Blackwater’s president, Gary Jackson, said in a memo to employees that the new name reflected the company’s shift away from providing private security. He has said the company is going to focus on training.

Social Networking

Wind-and-rainstorm-related power outages today brought telecommuters in my area out of the woodwork.

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I stopped at the hardware store, bought a power strip , covered my old 280Z with a plastic tarp in the parking lot, and settled in for a day of work at a local cafe that still had power and a functioning internet connection.

The power strip was a good move-made me instantly popular.

A couple squeezed over to make room for me. They were talking about going to a movie, so I looked up the times for them, and then checked some reviews at RottenTomatoes.

This is how a café should be,” said the guy sitting on my right-an MBA student named Steve, I soon learned. Within a few minutes, we had talked consulting and LinkedIn.

Years ago, when email and chat terminals first started appearing as a kind of novelty in cafes, I thought it was one of the saddest things I had ever seen. Wasn’t the point of going to a café to be around people? Who would go to a café and then sit on a terminal and type messages to people who were somewhere else?

Seven years of freelancing and periodic telecommuting later, I understand. Working at the café is social in a non-social way. We get proximity but not interaction.

Today however, we got Live Social Interaction. There must be a tipping point of crowdedness or unusualness that causes people to break the invisible barriers and interact–collaborate, really–in a way that our normal social conventions and level of insularity preclude.

The irony is that it takes a storm or a disaster to break these barriers. I’ve never met anyone who doesn’t really enjoy connecting with people in this way, which begs the question: why don’t we just live like this all the time?

Keeping spam out of your brand?

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I imagine many folks are familiar with the email newsletters from Constant Contact, that feature the SafeUnsubscribe logo above? I’ve received any number of newsletters sent via their service always from business or people I know. Their unsub mechanism has always seemed reliable, and I’ve felt good about the company as an alternative to other ways of sending mass-email that get flagged as spam, etc.

I was surprised, therefore, to get this:
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An ad for some online pajama sales. With someone else’s name in the body of the ad (where my name presumably would be). I tried to unsub but the link didn’t work.

[Perhaps this was some sort of phishing scam, like those fake emails we receive from eBay, PayPal and every bank imaginable, asking us to log in and verify our accounts – those messages are clever fakes and don’t come from the companies they appear to come from].

I thought this was semi-legit and so I contacted the company about this messed up message they were sending out. Their less-than-helpful reply.

Dear Steve,

Thank you for contacting Constant Contact Customer Support.

We checked the account from which you received the campaign email and found that you have received a test email of one of the campaigns created in this account.

We understand that you tried to unsubscribe from this listing by clicking on the Unsubscribe link in the campaign but were unsuccessful.

Please be informed that certain features like “Unsubscribe” link do not function in the test email. If you wish to be removed from the mailing list please respond to the person who sent this campaign with your concern.

We are sorry for any inconvenience caused.

If you have any further questions please send us a note.

Upendra
Constant Contact Support

What? So they aren’t responsible for what is sent out? And send me off to someone else? As far as a test email, that’s absolute bunk. I received three more of the pajama ads, all from different From: addresses. Someone is spamming either with or without the consent of Constant Contact.

If it wasn’t from them at all, you’d think they would have identified that, rather than the ridiculous “test email” story.

I contacted their abuse address, which I should have done in the first place. This was a few wees ago, and they’ve completed ignored me.

Of course, bad customer service is always a bad reflection on your brand, but this company’s core brand seems to be that they are a trusted delivery vehicle for email – their stuff is screened, bonded, whatever, to be NOT spam. They’re used for spam, and they drop the ball, entirely.

How could anyone trust them, or in fact, permit them to send us email, if this is what we are letting ourselves in for. Maybe they are known widely as a spamhaus (as they are called) but I’d never been aware of it. I’m going to assume they are, however.

My second run-in with bad support around service abuse comes from LinkedIn, a social networking site. People connect with others they know; of course, what it means to know someone is up for interpretation and LinkedIn’s own version of what those links should represent has been ignored by many people. A few weeks ago someone appeared to be running amok and sending linking invitations to as many people as humanly possible. I received a direct invitation which I declined (this is not someone I knew at all), but saw them connecting with others I knew later that day.

The next day I received another connection attempt from the same person, this time through the “school colleague” feature of the system. At this point I was fed up; the system expects people to behave reasonably, this person wasn’t, and now I was getting repeated unwanted solicitations. I contacted LinkedIn about it:

Thank you for your email. We apologize for the experience you have had. LinkedIn is very concerned with member experience.

LinkedIn can assure you, LinkedIn was not the source of the spam you received. As stated in LinkedIn’s Privacy Policy:

“Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

  • We will never rent or sell your personal information to third parties for marketing purposes
  • We will never share your contact information with another user, unless both of you choose to contact one another
  • Any sensitive information that you provide will be secured with all industry standard protocols and technology”
    • Would you please tell us what spam you received? Is it possible for you to forward copies of the emails (including full header information) so we may investigate the source of the emails?

      Regards,

      Loretta Thomas
      LinkedIn Customer Service

Of course, I described the situation clearly in my first message, but they obviously didn’t read that. I used the “spam” word and that clearly blinds support staff from reading the rest of the message. I sent in the message in question, and of course, have heard nothing weeks later.

Privacy is becoming a ridiculously heated topic now, and it’s intersting to see companies who are offering different forms of introduction/connection services fail to – when it’s right in front of them – protect the privacy and quality of communication that their members receive. All the while, of course, proclaiming how they are indeed doing so. It’s pathetic!

Update: July 12 – I hear back

This account has been cancelled for abuse. It was cancelled on 6/15/06.

Thank you,

Leslie
Customer Compliance
Constant Contact

Series

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