I hadn’t seen anything like this before, known as a dual-flush toilet. Nice interface; the oval flush button is divided in two; one button is twice the size of the other. You choose which flushing button to press based on what you’ve just done. Visually there’s a number one and a number two button. They could have had some awkward fun with color-coding, I suppose. If it’s yellow…etc.

Note: other pics from our trip to Banff are here

This post-Spurlock ad intrigued me. A sick amount of food/calories/fat, but suggested as an occasional indulgence, with a pointer to their other products for regular consumption (everyday? Yikes). Giving permission to indulge, and somehow if you don’t eat this gross beef explosion daily, then it’s okay to eat their other burgers daily? And toss in an macho appeal (as if finishing this burger is some kind of impossible accomplishment) and you’ve got a timely story that takes on the obesity/SuperSizeMe meme and deftly turns it around.

Do a Classic Triple from Wendy’s: We don’t recommend you eat this all the time, unless you’re an offensive lineman or a Kodiak bear. For everyday use, try the Classic Single or Double. But since you probably won’t climb Everest, it’s nice to tell your friends you’ve had the Triple. It’s prepared fresh, the way a hamburger should be. Do a Wendy’s Classic Triple and do what tastes right.

I blogged previously about trouble commenting on BusinessWeek blogs. Turns out that my ISP (which is SBC) has been blacklisted for some nefarious activity. Trying to submit a comment redirects me to a horrible page

DSBL: Listing Data
If you’re not sure why you were referred to this webpage, please read this page first.

Status

IP: 68.127.18.86
State: Listed
Listed in unconfirmed (unconfirmed.dsbl.org): yes
Listed in singlehop (list.dsbl.org): yes
Listed in multihop (multihop.dsbl.org): no
Record last changed: 2004/Oct/29 05:03:49 UTC
Reverse DNS identifies server as: adsl-68-127-18-86.dsl.pltn13.pacbell.net

History

2004/Oct/29 05:03:27 UTC Listed in Unconfirmed (view message)
2004/Oct/29 05:03:27 UTC Listed in Singlehop (view message)
2005/Oct/11 15:05:52 UTC Removal Confirmation Sent EMail address: [email protected]
Requestor IP: 68.127.18.86
Message Report:
207.115.57.16 accepted message.
Remote host said: 250 2.0.0 j9BF4f7

and of course, it’s up to someone at the ridiculous monolith at SBC to fix this. Yeah, like that’ll happen.

I guess I won’t be joining in on the BusinessWeek blog dialog anytime soon!

Last night’s BayCHI event was a good experience. A panel of champions of user research (Director, Manager, Lead, etc.) at key Silicon Valley companies (Google, Yahoo, Adobe, Intuit, and eBay) attracted a large and energetic crowd. The pre-meeting dinner was extremely well-attended. It felt like the discipline is having a good moment in the zeitgeist.

Each panelist gave a 10-minute summary of what’s going on at their firm. What types of methods they are using, how they are feeding design, strategy. How they might interface with market research and other areas of the business. Where they have been, historically, and what may have changed in how they are embraced (or not).

Rashmi Sinha moderated, and only spent a bit of time asking her own followup questions after the panelists finished; and then it was basically an hour (?) of audience questions. Although I stood up and asked a question, I would rather have had more questions from her and less from the audience (that’s my bias, I guess, as someone who’s played that role in the past); the audience questions are not usually about creating conversation, and the moderator is obviously in a role to do that. By the time we finished with questions people were asking about how to recruit participants for studies; a tactical question that had no place in this meeting, if we were there to discuss the practice and how it integrates into corporate America, then let’s not deal with newbie process questions. I’m not minimizing the importance of that question to the person who asked it, but it wasn’t on topic and kinda brought things down for me.

People mumbled afterwards about wanting to see some conflict between the panelists, who represented competitive firms (but maybe didn’t see themselves individually as competitors) and who sometimes expressed different points of view on how to use the tools of user research (it’s hard for me to be specific from memory, but there were several examples from Google about how user research wasn’t always necessary, but they were ridiculous examples, as in, “should we have told people not to build a search interface until they had done years of research” as the strawman questions, when I don’t think anyone was advocating years of research, more so the opposite). It wasn’t in panelists charge to debate what they heard from the others; they were there to tell their own story and they all did that very well.

Perhaps the comments about conflict are proxies for my desire for more conversation; something that (as user reseachers know) takes good questions, and frankly, audience members just aren’t going to ask good questions. This sounds terribly snobby and let me clarify – there are questions that are informational (what type of deliverables do you use? how do you recruit) and there are questions that provoke conversation and interaction.

There’s another panel phenomenon at work here – “question drift” – whoever answers the question first is the most on target; as other answers come from the panelists, we end up hearing about an entirely different question, and we’ve lost the thread. I don’t have a solution to this. Sometimes the drift is interesting, but often it’s just a bit frustrating.

So it was hard to take much specific away from the evening – there was a lot of info; a lot of bits of perspective and insight and jargon thrown out quickly, with something new on the heels, so I felt like it was an immersion more than an education.

But here’s what I took away:

• this is a mature field; you can see the newer practices (Google) presented as adolescent next to their more wizened counterparts
• I’ve lived as a consultant for a very long time; there’s a whole set of challenges and benefits that these corporate folks have that are almost alien to me – I felt very aware of how I can deal with some of their situations so much more easily, and how there’s so much more formalized and permanent processes being created that I’m not at all engaged with
• it’s just tradeoffs and contrast, one isn’t better than the other, we need to be in-house and out-of-house both
• it’s not clear to me how research is different from design (and I don’t mean Research and Design) – this was my question and I don’t know that I got an answer except a fallback to corporate structures (and one person pointed out that designers and researchers have very different skill sets, but that wasn’t my question – if this is collaborative work, can’t teams of people with complementary skills deliver ONE thing – “design” – rather than breaking it down so much) and formalized processes
• this is a bit of a hot topic among software/tech/design types right now
• MORE I REMEMBERED: Christian Rohrer from eBay defined success criteria for user research as impact (which I really liked), and he defined impact as
  1. credibility
  2. consumability
  3. relevance

Months ago I blogged about being solicited to review some plastic food packaging product for this blog, and indeed never received the product. My blog entry about not receiving the product produced inquiries from the PR firm. The followed up with the “client” who was going to send me the product. Then weeks later, I still hadn’t received the product, and the PR person promised to pick some up at the store and send them to me directly.

I never received anything.

Yesterday I received an email from another person at the PR firm asking me if I’d be interested in sampling and reviewing the next product they are launching.

I passed. The whole thing was silly and ironic and curious, but it runs the risk of becoming annoying, so it’s clearly time to step away. I don’t have free crap, I have a correspondence relationship and a blog topic. No thanks.

User Research Strategies: What Works, What Does Not Work is tonight’s BayCHI discussion panel, featuring Sheryl Ehrlich, Adobe; Christian Rohrer, eBay; Klaus Kaasgard, Yahoo!; Kaaren Hanson, Intuit; and Maria Stone, Google.

Interesting to read all the bios and see they all have Ph.D.s.

I’ll be in Palo Alto tonight for the discussion (and I think I’ll be at the dinner ahead of time as well).

Blogger Help has a sidebar entitled “Ask Support”

Can’t find what you’re looking for in Blogger Help?

First check Blogger Status and our known issues page, then write Blogger Support and we’ll see what we can do.

Of course, when one tries to write Blogger Support, ie, submit a report of something not working properly, there are really two choices:

• Ask for help or instructions
• Submit a feature request or suggestion

Telling them that something is not working is not an option. They don’t seem to want to know about problems. That’s one way to keep the bug list down, just keep the users at bay!

Thanks, Google!

I’m trying to comment on a couple of blog entries on BusinessWeek online. Hitting “post” just times out. So I searched the site for a means to contact them. First I found the Masthead for the online edition. But nothing there. Turns out I want “customer service” (even though I’m not a customer, I’m a user, yes?).

BusinessWeek Online: Customer Service says

Thank you for taking the time to contact us. Please provide as much information as possible to help us resolve the problem. We will respond if you include a valid BusinessWeek user name and email address below.
Name
Email Address
Address
Address 2
City
State/Province
Zip/Postal Code
Country

Of course, I have no idea what a BusinessWeek user name is. Nor do I see a place to enter that information! I put in my name and email and describe the problem. Nope. I need to provide an address. A City. A state or province, and a zip or postal code. To submit a problem report with their website. What?

Okay, I give them 1 nowhere st. Nowheresville, etc. etc. And submit it.

And it reloads the exact same page, with the fields still populated with what I typed.

There’s no acknowledgement that they’ve received my feedback, nor any indication that I need to do something else to get the info to them. I have no idea what has happened. Have they now received several copies of the same bug report (including the one I tried in IE in case this was a Firefox problem?) or have they received none?

Meanwhile, I have two composed but not-accepted blog comments.

Obviously something is broken, but how much is broken and how much is bad design? I expected better!

According to a study of national personalities

which found that this time-honoured perception of our oh-so-unique Canadian psyche — and other cultures’ stereotypes of themselves — are in fact just so much hooey.

‘These stereotypes are as Canadians see themselves and Americans as they see themselves,’ said Robert McCrae of the U.S. National Institute on Aging, a principal investigator of the study on national personalities around the world.

‘Canadians think they’re extremely agreeable; the Americans think they’re very disagreeable,’ he said. ‘Canadians believe that they’re very calm and not irritable, very even-tempered, whereas Americans think they’re more anxious and hostile.

‘The fact is Canadians and Americans have almost identical average personality traits.’

In a measure of five main areas of personality, covering a total of 30 traits, Canadians and their U.S. cousins fell roughly in the middle. Not only that, but they weren’t all that different from other cultures around the globe, researchers found.

The study, published in the latest issue of Science, collected data through personality questionnaires given to thousands of people living in 49 countries.

I replaced the hard drive in my Dell laptop yesterday. I knew that most desktop PCs were pretty straightforward for opening up and swapping out components (although my recent foray into replacing a hard drive in my deskop was a bit of a challenge, requiring going to find some archived discussions from others who had the same model computer), but always assumed that laptops were sealed and ready-for-technicians only.

Dell actually includes step-by-step instructions on how to do it. I had to remove the keyboard, the palm rest panel, and then the drive itself. The instructions seemed to miss a step but I figured it out. It was fairly easy and it worked right the first time. Kind of a neat design thing; making it non-trivial but straightforward enough that a non-mechanical and timid (but desperate) type like myself could actually do it.

Now I wonder if I can replace the drive in my old Sony VAIO 505 laptop; and make a backup system for myself?