Posts tagged “blogger”

Blogger Help : Known Issues?

Blogger Help has a sidebar entitled “Ask Support”

Can’t find what you’re looking for in Blogger Help?

First check Blogger Status and our known issues page, then write Blogger Support and we’ll see what we can do.

Of course, when one tries to write Blogger Support, ie, submit a report of something not working properly, there are really two choices:

  • Ask for help or instructions
  • Submit a feature request or suggestion

Telling them that something is not working is not an option. They don’t seem to want to know about problems. That’s one way to keep the bug list down, just keep the users at bay!

Thanks, Google!

Unsupportive support

Have you seen this trick?

When using a website to report a problem (in my case, there was a new feature in Blogger that wasn’t working properly), you are asked to enter all your information (name, email, system used, description of problem), and then will receive an automated email almost immediately.

Sometimes those emails are simply acknowledgements. We’ve got your request; it’s in our system, a real person will get back to you ASAP once we’ve had a chance to look at it. Have you looked at our FAQ? But more often I’m seeing a little phrase stuck in at that bottom warning casually that if you STILL need help you have to do something (click on a link, hit reply, etc.). It’s very easy to skip over that warning since it’s buried and not part of the standard dialogue, in which case your request for help will be discarded.

I went through that with Blogger (or “Google” as they are also known) and many days later they posted on their status page that the problem was fixed (in fact, the problem had been in existence for several days but this hadn’t appeared on their status page, the fix announcement referred to the issue appearing briefly which was rather optimistic of ’em). Several days after that, they send me a generic email in response to my support request, suggesting that the problem may be fixed, or it may be solved by a fix listed at a website they point me to (not relevant to my problem), and if it’s still a problem, I should just submit a help request again!

Wow. I mean, really the problem has been solved and that’s great, but to suggest I start all over again when it feels like I have to jump through so many hoops to get them to even acknowledge my request – yikes. Talk about frustration.

I acknowledge that Blogger is free for most, and there are some millions of blogger pages, and when a piece of the service goes down they are likely to get an incredible number of support requests, and so the logistics of actually providing support are tremendously demanding for them. Fair enough. But – just looking at the customer side of it, the chipper tone in the email doesn’t really help when it doesn’t feel like they are listening to me.

For Blogger support, I’ve mostly been using a third-party site – a community of Blogger users and experts and enthusiasts called BloggerForum – if nothing else, this allowed me to determine that my problem was widespread enough that others were experiencing it, and that eased my concerns significantly – I figured they are probably working fixing it if it’s a bigger problem than just me. But I couldn’t get that reassurance from Blogger (though if they had posted the problem on their status page immediately and not 3 days later, that could have helped), and that’s too bad.

UGTV blog

My friend Alan has a blog that I’ve just been checking out. It’s kinda funny on several levels. Each post is a strange or disturbing comedic observation, most of them rather terse. You might compare to Steven Wright but I’m sure any serious student of late 20th Century comedy could explain why that presumption is incorrect.

What amuses me is that each entry is several days apart, and when one reads through the various entries it almost begs the question of how it took Alan so long to make yet another pithy observation.

Alan, of course, is much funnier than his blog. Even though he may make the same kind of comments, the flat tone of the blog is completely different than his intense delivery. And the minimalist tone of the blog isn’t as funny as his detailed storytelling.

Somehow I should also mention that he has a talking vagina animation on his website.

Site repairs proceed

Well I got rid of those errors by eliminating the pretty-much-unused comment feature. Site loads really fast now. But today I don’t see the blue background! Argh. It has been missing from the archive pages, and now seems to be missing here too. Yuck.


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