Yakkay bicycle helmets create a normal

look by camouflaging the protective shell with a cool hat. This product reminded me of a few years ago when we worked with a client in the construction gear business who wanted to produce a premium hard hat, positioning against the near-disposable incumbent. They were already convinced that the value could be increased by solving functional problems (comfort, temperature, sweat), but our research identified that one of the biggest issues was a social one: the way people felt about themselves in their work gear both on and off the job site. Protective eyewear and footwear had recently been redesigned to be fashionable and we encouraged them to explore something similar with hard hats. We even showed a trendy Kangol hat in our presentation.

Unfortunately, this type of insight couldn’t move our gatekeeper away from what he was already imagining as a solution and I remember his audible splutter when we got to the slide with the Kangol hat. I am not sure that image survived into the next version of the presentation, even. But as far as I know, they never launched any product at all. So, best of luck to Yakkay!

See also: Talk To The 5th Guy

• Twitter's suggested users for you to follow – This lacks any personalization and reinforces the unfortunate star system that (social) media supports, but it's a good example of a "how to get started" scaffolding that I've written about before
• Jimmyjane's Sex Change Operation – my article on Core77 – We were invited to designer-sex-accessory firm Jimmyjane to learn more about their history and their approach. My thoughts on the company and its mission are posted on Core7.

  "Ethan Imboden worked an industrial designer for firms like Ecco and frogdesign, cranking out designs for everyday products (i.e., staplers and monitors), but grew to feel that he had something more to contribute. After starting his own design firm, he went with a client to the Adult Novelty Expo and saw bad design everywhere. He founded Jimmyjane as a response to that, and set out to use form, color, materials and so on to create premium vibrators. Now he's a visionary creative, with strong ideas about the Jimmyjane brand and how to embody those attributes across a range of products. Imboden fits the Be A Genius and Get It Right archetype we wrote about in interactions."

• HotStudio describes their user research process for their redesign of Dwell.com – Of course, numbers are open to interpretation, and it was interesting to find some of the data contradicted by other research, namely existing data we pulled from trolling the existing community site. Rather than asking about their preferences, we could observe users directly there, and note what people were talking about and what they wanted to do. We found that many users really do want to promote their design services. We also reviewed user comments on articles throughout the site.

• An interesting perspective on social networking behavior from Toronto filmmaker Rob Spence – Spence, whose latest project involves installing a tiny video camera in his prosthetic eye to shoot a documentary film about surveillance, thinks that people–by feeling compelled to share their private lives online through sites like Facebook and Twitter–are starting to internalize the "Big Brother" role.

From a visit to a baby superstore in Vancouver, an education about a problem (plagiocephaly

– an asymmetrical distortion of the skull) and a solution (the Lovenest).

The parent-of-baby market seems unique in its (often peer-reinforced) drive to identify new needs and corresponding solutions. This leads to a lot of stuff being produced, some as expensive replacements for existing satisfactory (if generic) solutions, but much of it seemingly innovative. I suppose the work of a parent now includes the emotionally fraught process of trying to sort out the difference.

See more of my Vancouver pictures here.

From a recent rental, here’s a dashboard indicator I’d never seen before. As far as I could figure out, while the car is warming up, the engine temperature light shows a green “cool” indicator. At least, it disappeared after a few minutes, so I concluded that was associated with the car warming up. We don’t want the engine to be too cold, and any indicator at all is perhaps a bad (or less good) thing, so it seemed to be a warning. But green is good, so is it good that it’s lit up? Is it good that the engine is cool? Is it bad when it goes out?

See more of my Vancouver pictures here.

• The Computer Will See You Now – how the computer interferes with the doctor-patient interaction – Doctors struggle daily to figure out a way to keep the computer from interfering with what should be going on in the exam room — making that crucial connection between doctor and patient. I find myself apologizing often, as I stare at a series of questions and boxes to be clicked on the screen and try to adapt them to the patient sitting before me. I am forced to bring up questions in the order they appear, to ask the parents of a laughing 2-year-old if she is “in pain,” and to restrain my potty mouth when the computer malfunctions or the screen locks up.

  The computer depersonalizes medicine. It ignores nuances that we do not measure but clearly influence care. Room is provided for text, but in the computer’s font, important points often get lost.

  A box clicked unintentionally is as detrimental as an order written illegibly — maybe worse because it looks official. It takes more effort and thought to write a prescription than to pull up a menu of medications and click a box.

• Tension between medical and colloquial language – an issue I explored in interactions column (Poets, Priests, and Politicians) – (via MeFi) Dr Ardill, in evidence, said he did not use the words alleged by Ms McQuade. He said he asked her was she “next or near a man’s willy bits” in the last six months and in relation to her sleeping he did suggest a drink, light exercise, a trashy novel or some “rumpy pumpy”. He said he used this kind of “childish” language with all patients to make them feel at ease. Nobody before had found it offensive. He said he would not use the term “willy bits” again.

Two L.A.-area business with names that just make sense:

Right of Way, exceeding all of your traffic control needs

Green Set, motion picture plant rentals. This truck was traveling with a another, both with palm trees hanging out the back.

And, for contrast:

Got Kosher? Provisions is a retail outlet for the much better-named Got Kosher? but if you don’t know that, the sign reads quickly as Got Kosher Provisions? which is perhaps one of the worst business names possible.

See more of my L.A. pictures here.

• Paul Graham writes on "Why TV Lost" – Lots of interesting points in Graham's essay, but I found these two, about the underlying media component of many startups, and the temporal aspect of TV-watching especially thought-provoking: "Now would be a good time to start any company that competes with TV networks. That's what a lot of Internet startups are, though they may not have had this as an explicit goal. People only have so many leisure hours a day, and TV is premised on such long sessions (unlike Google, which prides itself on sending users on their way quickly) that anything that takes up their time is competing with it."
• Where does Twitter go from here? – My post on Core77 about how Twitter can think about evolving its overall user experience as it straddles lead users and mass awareness
• Logic+Emotion: Skittles Smackdown, A Sociological Viewpoint – Nice words from David Armano, pulling out something I wrote yesterday about the Skittles/Twitter PR experiement

I’m sitting here at work and my wife Theresa and her friend Kiki are getting an early dinner.

Would I like something?–Kiki IMs me from her phone and sends me a pic of the menu. I text message them an order. Theresa calls me back–it’s too early for the dinner menu. So I click to the lunch menu on my computer.

This is all done without breaking my stride from the work I’m doing. After it happens, I can’t help but sit for a second and think about the awesome array of technology and communications firepower I’ve just used to procure my Caesar salad, and how utterly normal it felt to do this.

It’s the future, now. (But we still need to eat our leafy green vegetables.)

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