I’ve begun to post pictures from Bangkok to flickr – there are tons more to come, but the set is beginning to accumulate some mass, so go check it out!

IMG_1831, originally uploaded by GargoyleMT.

I’ll be in Houston next week for the first time. I’ve hardly been in Texas, actually. The Dallas airport. A day and a half in suburban San Antonio, and one trip to Austin that was airport->hotel->chip factory (computer, not corn)->airport.

I know that barbecue is in the plans!

Beware of Pickpocket

I’m slowly posting photos over at flickr into this set. I think there’s over 70 there as I write this, with an enormous amount still to come.

We’re now in Mumbai – the last of our four-city tour. Since posting last, we spent two hot and fun days in Bangkok, had an interesting and great time in Bangalore (best parts being an interesting conference, a visit to Microsoft Research, and some really wonderful hosting/socializing/touring). We got here last night and have benefitted similarly from some great hosting/socializing/touring. In fact, we’re out in the suburbs where tourists would never go, visiting a friend in her home.

There’s just so much to see and think about and write about. I imagine blogging non-stop for weeks upon end when we return (not possible, I suppose). I’ve taken hundereds of pictures and will see if the technology I’m using at this moment will allow me to easily post a couple of recent ones.

Another dispatch from a public Internet terminal. In this case, the Samsung e-lounge at the Hong Kong airport. We’re headed to Bangkok in an hour or so. Nice free service, but their custom browser blocks pop-ups, so I can’t check my email as I normally do via mail2web.com. I can see the messages, I just can’t open ’em.
Anyway, we had one of those experiences that is so typical of what you hear when people travel overseas – a miscommunication, a rip-off, etc. We checked out early this AM, and planned to head to the train station (the Kowloon station) and take the Airport Express train back to the airport. We had prepaid (with an Octopus card) for return trainfare. It’s quite handy; you can actually check in for your flight at the train station in town and drop your bags and all that. The train is fast and comfortable.
We told the hotel dude that we were going to the train station for the Airport Express, he came out with us. The taxi driver asks us something, I say “Kowloon Station, Airport Express.” He says “airport?” I say, no, Kowloon station. The hotel dude has caught up at this point and says something in Chinese. We figured he clarified it and we were off. The driver is talking in Chinese to his mounted cell phone (set on speaker phone) and then he apparently is speaking to us. He waves some money around, says a phrase twice, and then shows me a number on a piece of paper. How much to get to the station? We can’t really tell what he’s written, and not sure why this is happening (I know we sound like total suckers here, but hey, it’s what happened. Does it help that it was 6:15 am?). I guess taxi drivers are the only segment of the service business in Hong Kong with no English.
Anyway, we pass the train station. He is taking us all the way to the airport. Instead of $35 or so (HK), it’s now going to be $XX00? We have no idea. What do we do? How do we clarify, or confront, as moments pass and the situation veers from what we had anticipated? How do we deal with our own social norms? Are we being ripped-off, or just a bad communication?
Other types of people would no doubt have pursued some sort of resolution. We didn’t. We felt helpless and frustrated and did nothing. It was vaguely expensive and we were lucky to have cash on hand to pay for the final fare. But really, we got to the airport, we lost a little money, we lost a little control. I kept thinking that as our trip proceeds through Thailand and then India this sort of willful? miscommunication and loss of control due to language and white skin and general foreigness will continue. This was trivial, but it felt traumatic. Perhaps a good lesson about dealing with the mishaps, or simply the haps, of the rest of our trip.

Just a quick note-from-the-field. We’re here in Hong Kong and have been for several days. Really a great city to be a visitor in; if nothing else (and there is lots that is great) the transit system is really incredibly well thought-out.

I’ve taken a huge number of photos already, eaten some interesting food, seen some great architecture and signage. I’m initially struck by the post-SARS hyper-awareness of the potential for disease through bad hygiene – through many public service announcements and warning signs and admonishments about various things like wrapping up your spittle and so on.

We leave for Bangkok tomorrow quite early, so we’re just doing our last few things today.

Not much content here; it’s hard to compose much of relevance at a public internet terminal in a museum. I can’t wait to share photos and stories here and on flickr in more detail!

Excited to see a bit about Hong Kong

in the travel section of today’s New York Times. Since we started planning our trip, there hasn’t been much coverage or advice of the places we’ll be going in January, as we travel to Bangalore where I’ll be speaking at the Easy6 conference. There are books and lots of web resources, but still always cool to see something in the Sunday paper as you plan a trip.

We’ll be going to
Hong Kong (obviously) for about 4 days
Bangkok very briefly
Bangalore for about 4 days
Mumbai for about 4 days

and then an unbelievable journey home – it’s just travel all the way back, we won’t be chunking it up as with the outbound portion. I can’t imagine how destroyed we will be upon our return!

Last month we stayed in Calgary for a few days to attend the Calgary International Film Festival. We stayed at the 5, a newly remodeled hotel that used to be the Hawthorn. Most info about hotels in downtown Calgary referenced the Hawthorn, and we found the website through a redirect. The website seemed pretty nice.

Kinda cool design, palette, nifty logo. Seemed like they were doing the JetBlue/IKEA thing of taking a commodity and adding design and more thoughtfulness to the overall experience, and finding a way to charge less for it. There were photos of the rooms (not currently available on the updated website), descriptions of all the amenities (free WiFi, breakfast), and the price was good. We decided to stay there.

When we booked our shuttle from the Calgary airport, the woman behind the counter growled in an intense Scottish brogue “Yeah, that used to the Hawthorn, and before that the Prince Rupert. I was finally getting used to calling it the Hawthorn and they changed the name. What a stupid name!”

The shuttle drops us off around the corner from the front door (which is not exactly door-to-door service that we paid for, but that’s a complaint for elsewhere). It doesn’t look like it’s the Five.

It looks like the Hawthorn.

The front door, at least, is a little more clear what hotel we’re at.

Unless you happen to look up. Serious naming/branding confusion!

A few days later I find a card in the lobby. The card has the new brand scheme and reads, in part “Over the coming months, Hawthorn Hotel & Suites will transform into 5 Calgary Downtown Suites.” Okay, so this is an ongoing project. But the entire experience is confusing; it doesn’t suggest transition, it is just a mishmash of radically different brands. This card was sorta hidden; one had to be poking around to stumble across it. It’s the only place they acknowledge the transition; the rest of the time the hotel presents all this as if it’s normal. But really, it was just odd.

The room number says we’re at the Hawthorn.

But the apples say we’re at the five. Apples? They took the trouble to order brand stickers for apples, but they couldn’t change the door numbers? I was really surprised.

Finally, I was a total sucker for the website branding, like I said, expecting JetBlue. Nothing could be further from the truth. It was like when we’d visit a distant great aunt in an apartment building in Winnipeg in the 70s. It was seriously dated, and not well-kept.

The kitchen featured a stove from the Mesozoic era.

And really cheesy cupboards.

An access panel in the bathroom was old, dirty, and loose.

Not to mention this disgusting vent in the bathroom.

The living room was typical of the “suite” – outdated, poorly maintained. I think we found some remnants of painter’s tape from whatever remodeling they had done. Who knows how long it had been there.

Anyway, it worked out fine (although their free breakfast was disgusting and they never had enough staff or food to handle the traffic flow even on a weekday), but I was struck by how different the hotel experience was from what the branding had led me to believe – or what I had let myself believe based on that.

From Travel Agent Central

Air Canada will no longer offer customers free pillows. Instead, for a $2 charge, the carrier will offer customers a so-called ‘comfort zone’ kit that includes an inflatable plastic pillow and polyester blanket, according to media sources in Canada. Apparently, the kit is a pouch with pillow case, blanket and an instruction card on blowing up the pouch into a pillow.

I can’t help thinking of a prescient series of parody radio ads from the 70s somewhere in Southern Ontario (Hamilton? Toronto?) for Air Harold, where everything, including seatbelts, were extra.

This is such a messed up industry.

AirTroductions is something I don’t quite get. How can this possibly survive? You can try to meet a new person online based on your travel plans; then arrange to sit together. Maybe they should just call it NeedyExtrovert.com or something. Let’s combine the hair-pulling ennui of a long flight with the tedium/fear blend of a blind date! It must be the Web 2.0!!!

JenS, 29, Female
USA, Oregon, Portland
I’m a twenty-something public relations professional who travels mostly for work, several times a year. I love my job, my two Chihuahuas, and living in Portland.

I’d like to meet:
I’m looking for fun people to sit next to on the plane. Sharing of books, magazines, and music is encouraged but not required. Sharing of drinks and laughs are a must.

I’m more comfortable with (Pick as many as you like to let people know more about you!):
The W Hotel, Las Vegas on the Strip , Paris at night, The Emergency Exit Row, First Class, Vodka Martini, Diet Soda

I’m searchable as:
both business and personal

I’d be very curious to hear from people who have tried this or would try this; my bias is very personal and I know there’s more stories out there than mine.