Posts tagged “brand”

Chipotle: Different and Better?

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Ode To A Burrito is a Fast Company profile of Chipotle Mexican Grill and iconoclastic founder and CEO Steve Ells.

Chipotle has achieved these impressive stats by spurning fast-food orthodoxy….Chipotle also avoids the frills that pad other chains’ bottom lines. “Desserts and other sides are all profit for these chains,” says industry analyst Clark Wolf. “The whole infrastructure’s already there, so they can make a 90% margin on extras.” But founder and CEO Steve Ells staunchly refuses to expand his menu beyond four options (burrito, burrito bowl, taco, salad). “We want to do just a few things better than everyone else,” Ells says. “We just do things we think are right.”

Could you open a movie theater without popcorn, focusing instead on the core few things that enable the desired experience (this is a bad metaphor since of course popcorn is readily seen as intrinsic to a movie experience, in-home or in the theater)? Is Ells throwing away money for an idea that is meaningless or does he have a holistic Jobs-like vision that drives decisions like this (his name is Steve…)?

Elsewhere the article refers to fans of the chain and describes the growth and financial success the company is showing. But what do you think? Is this company run by a brilliant visionary?

The Dirty Jobs

Plumber Protects

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is an interesting site from American Standard, manufacturer of toilets and other plumbing stuff.

They are taking a stand in support of the work of their main customers, plumbers, casting them as heroes with career advice, and swag such as some well-designed posters, including the obligatory constructivist image
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(although one has to wonder about the level of intended or perceived irony).

And of course, the comic book.
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American Standard Will Make You a Superhero.
Want a chance to star in your own comic book? Tell American Standard why YOU should be next . You might get to star your own Mega Plumber comic book adventure.

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Do you do business with any company that casts you as a hero, even in a less literal fashion?

Designing TV Brands and Experiences

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Boiled down from a bullet-pointy Fast Company piece that is heavy on highlight but makes me hunger for details.

Get more people to tune in to Court TV

The key has been to think like a consumer-products marketer…create a clear identity for each network.

Research revealed that the viewers of Court TV’s prime-time shows include two main groups: mystery solvers, typically women ages 25 to 54 who enjoy piecing together a story to solve a problem, and “real engagers,” young men who like true stories that take them places they wouldn’t otherwise go.

[So,] change the name. Court TV evokes images of criminals. The channel will relaunch as truTV.

Before truTV debuts, Koonin will send researchers into the homes of target viewers to gather information, much as Intuit famously does with its software.

Greenwashing the streets

Springwise tells us about

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ads that “clean” the streets.

[Using] high-pressure cleaning machines to wash brands, logos and adverts onto dirty pavements…the SAS team blasts the stencil with water and steam on dirty walls, roads, pavements or even road signs…Nothing but water and steam are used, and it’s all perfectly environmentally friendly and legal, SAS stresses. …”[W]e wanted to apply a technique that was not just eye-catching and effective but also friendly to the environment. What could be more natural than water?”

But wasting water is hardly environmentally friendly! And steam requires fuel to produce. This sort of claim is too easy for anyone to make and is too often unscrutinized, like the folks at Springwise who reiterated the company’s hollow verbiage without challenge.

What values do you tie your brand to?

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Every week we sit down for humor/drama/angst/sorrow/disbelief with Rescue Me (starring Denis Leary as a substance-abusing, sex-addicted, post-9-11-traumatized death-wish-harboring fireman). Every week Match.com runs an ad that tries to link their brand to the Rescue Me brand.

Yes, Match.com. The site that says “Last year alone, more than 500,000 singles found meaningful relationships through Match.com’s online personals and singles ads.” Meaningful relationships? Have they ever watched Rescue Me? Here’s some of the “meaningful relationships” that the show has dealt with

  • Denis Leary’s character (Tommy Gavin) lives across the street from his estranged wife, and does some very nasty stuff to sabotage her relationship (I seem to recall the man being framed for some credit fraud)
  • Tommy’s brother takes up with the same estranged wife, and Tommy seems to rape her (but maybe she’s willing?) in response (oh, and the brother is killed and the wife has his baby)
  • In parallel, Tommy takes up with the Sheila, the widow of his cousin (killed on 9-11) and they are on again and off again (violently) when she shacks up with a physically abusive lesbian
  • Tommy gets involved with the woman who teaches Sheila’s son, who is also having sex with the son
  • After finding his wife in bed with another fireman, one firefighter decides to “rescue” a prostitute from the life, only she scams him for his life savings
  • He becomes an alcoholic, then gets involved with a nun who is leaving her calling but ends it when he can’t keep up with her voracious and unemotional sexual demands

This barely scratches the surface. The storylines move far and wide, but you no doubt get the point. How does this really fit with what Match.com is offering? Match.com could be a way to avoid having your life turn out this way, but that’s not how it’s presented.

Seems like stupid advertising to me.

namespace iNcursion

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Not quite sure it’s really a new story, but still amusing/disappointing to read about the lower case leading i and its incursion into branding and naming

Just about anywhere consumers look, they will find products, brands and other commercial offerings that begin with a lowercase “i,” inspired by popular technology names like iMac, iPhone, iPod and iVillage. [Which of these things is not like the other? Although the article later points out that iVillage came before iPod — SP]

A contest sponsored by the Friendly’s restaurant chain, for instance, is called iScream. A television show that made its debut Tuesday night on ABC is titled “i-Caught.”

Other examples include iWireless, a line of prepaid cellphones available at Kroger supermarkets; iCare, a brand of liquid hand sanitizers; iBoxer, underwear with pockets for MP3 players, sold by the Play division of Intimo; and i-Report, video clips contributed by viewers of CNN and visitors to the cnn.com Web site.

“It’s a nice strategy for borrowing some equity” from the better-known i-brands, said Michael Cucka, a partner at Group 1066, a consulting company in New York specializing in corporate identity and branding.

“It seems to work because you’re associating yourself with the idea of trying to be cool,” he added.

“But when you start to do what everyone is doing, you start to lose the power of borrowing that equity,” Mr. Cucka said. “And perhaps the more people who do it, the less cool it becomes.” [Umm, yeah, can you say “i-played-out?” — SP]

The piece also acknowledges the earlier trends for e-names and even u-names.

Dead Men Tell Tales

The New York Times looks at Ludlum and other dead authors who continue to (sorta) release books. This isn’t new; in recent years we’ve seen post-Frank Herbert Dune and other Asimov/Robots books. John Gardner and others have been writing James Bond books for a while now. But as media continues to talk about “brands” and (ugh) “franchises” then I guess this is what we’re in for. It’s easier to sell (and buy) something that is already known that break through with something new. Movies into games. Games into movies. Sequels. Prequels. Remakes. The book people may just be getting started.

Whether it is fair to readers to publish the Ludlum books posthumously – in the form of spruced-up old manuscripts or new novels written by others – is not a serious concern to the estate or to Grand Central Publishing, the former Warner Books, where the rights to all new novels moved from St. Martin’s Press.

“I don’t think anyone objects as long as you maintain the quality of the book,” Mr. Morrison said. “The Sherlock Holmes novels have been a business since ‘The Seven-Percent Solution,’ and some have been better than others. It’s the characters that interest people.”

ChittahChattah Quickies

  • Grapefruit linked to increased breast cancer in women (“more research is needed”). Paging Miles Monroe (aka Woody Allen) – “Those were the charmed substances that some years ago were felt to contain life-preserving properties”- but are actually unhealthy
  • During my days in Canada, this was a great success story of a premium house brand that did very very well. Now it’s become a lifestyle brand; they aren’t selling just grocery products, but furniture, too! Nice line extension.
  • Another line extension! Financial services. Not just dipping sauces and Decadent chocolate chip cookies, it’s now a bank. How cool and weird.
  • Another line extension from Loblaws/President’s Choice – fashion!

Don’t Ask Me

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(click to enlarge, if you really want to)

Ask dropped Jeeves a long time ago. Over the past few weeks I’ve seen this really bizarre campaign (with odd billboards) and the thrust of it seems to be restating the fact that Jeeves is gone. Oh, and somehow talking about the algorithm ties to that. Algorithm? If you don’t have a background in computer science or as a programmer, is that a word you are comfortable with? At least the NYT put quotes around the word for their piece about Google’s secret sauce.

Today the press is carrying the same story but it all seems weird. The timing is out of sync and just seems way too late and the ads themselves are so absolutely unclear. Are we supposed to be curious and therefore more engaged with the brand? If I were marketing a search engine, I might want to associate the brand with clear communication and easy-to-understand information, rather than dense and obscure and smug.

But that’s just me, I guess.

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