Posts tagged “management”

ChittahChattah Quickies

  • How commercial software products are developed (or "get some empathy for clients, right here") – I worked on the "Windows Mobile PC User Experience" team. This team was part of Longhorn from a feature standpoint but was organizationally part of the Tablet PC group. To find a common manager to other people I needed to work with required walking 6 or 7 steps up the org chart from me. My team's raison d'etre was: improve the experience for users on laptops, notebooks and ultra-mobile PCs. Noble enough. Of course the Windows Shell team, whose code I needed to muck about in to accomplish my tiny piece of this, had a charter of their own which may or may not have intersected ours.

    My team had a very talented UI designer and my particular feature had a good, headstrong program manager with strong ideas about user experience. We had a Mac [owned personally by a team member] that we looked to as a paragon of clean UI. Of course the Shell team also had some great UI designers and numerous good, headstrong PMs who valued (I can only assume) simplicity and so on.

  • Not quite-credible story about Best Buy differentiating on making technology usable/understandable – Mr. Dunn said he wanted to create an atmosphere where consumers were attracted not just to products but also to services that help them master fast-changing technology and configure and connect devices.

    One of Best Buy’s main competitive strategies has been services, something it has done better in the past than any national electronics retailer. That translates into selling product warranties, or help with installing a home theater or configuring a computer.
    Mr. Dunn said a chief example of the kind of thing Best Buy wants to be known for is a service it calls Walk Out Working that it began introducing in May 2007. The service, which is free, helps consumers configure new mobile phones so that when they leave the store they are able to use features like music playback and Web surfing.

    …He argues that [other retailers] cannot compete with Best Buy when it comes to offering individual service, explaining technology to customers and charging to help them adapt to it.

  • Jobless Benefits Web Site Adds Insult to Injury – Jobless people seeking information about their benefits on the Brazilian Labor Ministry's Web were forced to type in passwords such as "bum" and "shameless." A private company that created the site's security system is blamed; its contract with the ministry wasn't being renewed, which may have prompted the pranks.

ChittahChattah Quickies

  • Japanese robots not finding their market, recession and high prices blamed (but not fundamental mismatch between need and solution?) – Roborior by Tmsuk — a watermelon-shape house sitter on wheels that rolls around a home and uses infrared sensors to detect suspicious movement and a video camera to transmit images to absent residents — has struggled to find new users. A rental program was scrapped in April because of lack of interest. Though the company won’t release sale figures, it has sold less than a third of the goal, 3,000 units, it set when Roborior hit the market in 2005, analysts say. There are no plans to manufacture more.

    That is a shame, Mariko Ishikawa, a Tmsuk spokesman, says, because busy Japanese in the city could use the Roborior to keep an eye on aging parents in the countryside. “Roborior is just the kind of robot Japanese society needs in the future,” Ms. Ishikawa said.

    Sales of a Secom product, My Spoon, a robot with a swiveling, spoon-fitted arm that helps older or disabled people eat, have similarly stalled as caregivers balk at its $4,000 price.

  • Chris Anderson on the differences between scarcity thinking and abundance thinking – When scarce resources become abundant, smart people treat them differently, exploiting them rather than conserving them. It feels wrong, but done right it can change the world. The problem is that abundant resources, like computing power, are too often treated as scarce.

ChittahChattah Quickies

ChittahChattah Quickies

  • Survey Says Baby Boomers Think Playing With Your Blackberry During A Meeting Is Rude – The 'tude in the blog entry about the survey is as interesting as the 'tude the survey's creation and content point to. Social norms shift and that gets introduced and changes the way people interact gets put through the social norm filter: is it rude? Is it distracting? Should other people stop doing it? Or should we get over it? This just points to the transition we're going through rather than offering any clear sense of what's going on. Full disclosure: I'm a Gen-Xer and I bolted from a boring presentation a few weeks ago when the person behind me tapped on the shoulder and asked me to stop using my iPhone as she found it distracting [I was discreetly using Google Reader in my lap].
  • Gartner's Hype cycle – a graphic representation of the maturity, adoption and business application of specific technologies – Hype cycles characterize the over-enthusiasm or "hype" and subsequent disappointment that typically happens with the introduction of new technologies.They also show how and when technologies move beyond the hype, offer practical benefits and become widely accepted.

    Five phases of the hype cycle
    1. "Technology Trigger" —A breakthrough, product launch or other event that generates significant press and interest
    2. "Peak of Inflated Expectations" — Frenzy of publicity typically generates over-enthusiasm and unrealistic expectations; There may be some successful applications of a technology, but there are typically more failures
    3. "Trough of Disillusionment" — Fails to meet expectations and becomes unfashionable
    4. "Slope of Enlightenment" —some businesses experiment to understand the benefits and practical application
    5. "Plateau of Productivity" — benefits become widely demonstrated and accepted

ChittahChattah Quickies

  • Design Research Methods for Experience Design – Triading is a method that allows a researcher to uncover dimensions of a design space that are pertinent to its target audience. In triading, researchers present three different concepts or ideas to participants and ask them to identify how two of them are different from the third. Participants describe, in their own terms, the dimensions or attributes that differentiate the concepts. Participants follow this process iteratively—identifying additional attributes they feel distinguish two of the concepts from the third until they can’t think of any other distinguishing factors.

    The benefit of this process is that it uncovers dimensions of a particular domain that are important to the target audience rather than the researcher or designer. For example, participants may describe differences in groups as “warm” versus cold” or business-like” versus fun.” Designers can then use the most relevant or common dimensions as inspiration for further design and exploration.

  • Mapping Oakland – Mapping Oakland is a research project aimed at mapping people’s perceptions of neighborhoods and urban space within the City of Oakland. Mental maps have been used in geography to understand individual perceptions of space and place for sometime. The method has proven useful in helping geographers understand how people perceive elements within the landscape for navigational purposes and to understand the cultural value of spaces. This web site provides citizens throughout Oakland access to a survey that measures how people perceive and use public open space in the City of Oakland.
  • How ethnic groups change Oakland neighborhoods – When Robert Lemon, a UC Berkeley landscape architecture grad student, was a community planner in Columbus, Ohio, he noticed that despite the car-oriented landscape, residents of the city's Latino community, for the most part, liked to get around on foot and bicycle and, as a result, were bending the neighborhood to their collective will. Taco trucks and open-air produce markets popped up in vacant parking lots on one of the city's main shopping thoroughfares. The bicycle was a key mode of transportation even though there weren't dedicated bike lanes, and colorful murals appeared on the walls of large buildings. The neighborhood had the feel of small-town Oaxaca, the Mexican state from which many of the city's Latinos hailed.

    In California, he found similar changes occurring in Oakland's Fruitvale and Chinatown neighborhoods. He is conducting a formal survey as part of a fellowship & has gone through Oakland's diverse neighborhoods, walking up and down the streets asking questions.

ChittahChattah Quickies

  • Henry: High earner, not rich yet – [Blogging this purely for the acronym]
    "HENRYs, an acronym we'll use to describe people whose financial situation can be summed up by the phrase "high earners, not rich yet." (I coined the term for a Fortune story in 2003 on the alternative minimum tax, or AMT, the bane of the HENRYs.) Put simply, the HENRYs are the bulwark of the professional and entrepreneurial class that drives the economy. Look in the mirror, Fortune reader, and you'll probably see a HENRY."
  • INFLUENCE AT WORK – Proven Science for Business Success – Robert Cialdini's business site for his work on persuasion
  • Robert Cialdini designs program where utility customers get smileys or frownies on their bill in comparison with neighbors – Last April, it began sending out statements to 35,000 randomly selected customers, rating them on their energy use compared with that of neighbors in 100 homes of similar size that used the same heating fuel. The customers were also compared with the 20 neighbors who were especially efficient in saving energy.
  • Coca-Cola Deleting ‘Classic’ From Coke Label – The Coca-Cola Company is dropping the “Classic” from its red labels in some Southeast regions, and the word will be gone from all of its packaging by the summer, the company said Friday. The font size of the “Classic” has been shrinking in the last decade, and the company removed it from labels in Canada in 2007.

    The language on the side of the label where it now says “Coke original formula” will change to say “Coke Classic original formula.” “Every place else in the world it is called Coca-Cola, except for in North America."

Germs are in the details

I’ve blogged here and here about good and bad implementations of wipes in grocery stores.

I found another one in Coupeville, WA, the other day.
p1010033.jpg

Despite the rather industrial graphics, there’s a few improvements. It’s very clearly for cleaning the cart, not your hands (as Safeway suggested).. It’s right next to the carts, so when you take a cart, you use it (rather than located near the exit, at Safeway). And should the Red Apple employees fail to maintain the display, there’s at least an encouraging reminder to the customer that they should ask to have it replenished.

This is no iPhone, it’s not a radical innovation, but it’s a definite response to a need, and tracking how it is and isn’t being dealt with is enlightening. First, one has to understand the need. Then one has to develop a solution. Then the solution must be implemented. Properly. Effectively. And throw in iteration, for fun. The fact that something as simple as this fails around solution/implementation at a major chain like Safeway tells you something about the organizational barriers to even the most mild of innovations.

Drive, She Said

AutoWeek takes a look at corporate culture, management structures, and the resulting impact on getting good stuff made and into customer’s hands. They focus on Honda’s flat organization and support for product development initiatives that come from staffers.

No big committees. No bureaucracies. No layers of decision makers reviewing the decisions of the previous layer of decision makers, who in turn, reviewed the decisions handed up from the previous layer.

“We empower people to make good decisions,” says Flint, who was chief engineer on the Ridgeline pickup. “If you can build the business case for something, you can pretty much run with it here.”

Peter F. Drucker, a Pioneer in Social and Management Theory, Is Dead at 95

Peter F. Drucker Dies

Peter F. Drucker, the political economist and author, whose view that big business and nonprofit enterprises were the defining innovation of the 20th century led him to pioneering social and management theories, died yesterday at his home in Claremont, Calif. He was 95.

Mr. Drucker thought of himself, first and foremost, as a writer and teacher, though he eventually settled on the term ‘social ecologist.’ He became internationally renowned for urging corporate leaders to agree with subordinates on objectives and goals and then get out of the way of decisions about how to achieve them.

He challenged both business and labor leaders to search for ways to give workers more control over their work environment. He also argued that governments should turn many functions over to private enterprise and urged organizing in teams to exploit the rise of a technology-astute class of ‘knowledge workers.’

Mr. Drucker staunchly defended the need for businesses to be profitable but he preached that employees were a resource, not a cost. His constant focus on the human impact of management decisions did not always appeal to executives, but they could not help noticing how it helped him foresee many major trends in business and politics.

Amazing how productive and influential he remained for so very long. I know only a little about him, but have been struck by what I have read or read about.

Series

About Steve