AMA with Steve: What makes a mature research practice?
I’m looking forward to this Ask Me Anything session hosted by Rally, May 30 at 12 pm ET.
Register here.
I’m looking forward to this Ask Me Anything session hosted by Rally, May 30 at 12 pm ET.
Register here.
Thanks to Therese Fessenden having me on the NN/g UX Podcast (in support of launching the second edition of Interviewing Users).
Our 45-minute conversation is on YouTube (and embedded below), and Spotify (and embedded below).
Topics/outline
One of the things I do like about interviews is that it’s a method that changes the researcher — it changes their understanding of people, of the problem, of the opportunity and it does that in this experiential kind of immersive way. If I’m going to talk to a number of people over the course of a week, I’m going to be scratching my chin on the dog walk or thinking in the shower. It gives you a lot of experiential stuff to chew on. The conclusions that you take are not obvious, they’re not in the interview. For me it’s a very rewarding experience to be pushed into this sustained creative state as you’re thinking about the people that you met and how they talked and how they how they view their work and how they view their lives because it even if it doesn’t directly go there; It goes there indirectly. You start to understand something about other kinds of people so it’s really rich and rewarding which is nice on its own I guess but it’s a really powerful way to stimulate thinking about what it is that we’re trying to answer. I get a lot out of it with the data and I get a lot out of it with the experience.
I had a fun time signing copies of Interviewing Users, 2nd Edition, and Doorbells, Danger, and Dead Batteries, at the Advancing Research conference last week.
I had a great conversation with Jane Portman about interviewing users (to coincide with the launch of the second edition of Interviewing Users).
Do listen to our fifty-minute conversation on the episode page, embedded below, and at Google, and Apple.
I think some of our fear is that that are questions are kind of probing and confrontational, inappropriate, but you can even just acknowledge that thing that someone said right now, you can say “divorce.” The person will say “Yes, yes, yes.” If you build this connection with them and so you have to make an ethical decision because we have a lot of power to ask about a lot of stuff. I like to go into that a little bit because I think when they bring it up…I don’t want to hear about their divorce if I’m not working on a relationship thing I want to respect their privacy. But they’re bringing it up as something that is relevant.
I talked with someone about digital photography and they brought up their relationship ending and it was actually was relevant because it was about trying to document their new baby and share those images with relatives who weren’t around when the family structure was shifting. I didn’t ask about the relationship and they gave more information than I needed to hear, but they needed to share something and I was able to hear it, but not push into something that was not appropriate. I wanted them to feel heard and accepted but I also didn’t want to push into it. But it was relevant context to we’re trying to understand, what they were trying to share about doing the work or the process of the tools.
If someone brings it up they’re testing to see “Do you want to hear about it? Is it ok to share?”
In promoting the second edition of Interviewing Users, I spoke with Mike Green on Understanding Users: The UX Podcast.
Go check out one-hour conversation (and a transcript) on the episode page, embedded below, and at Spotify, and Apple.
More info and registration here.
I’m giving the closing talk, and I’ll be looking at some of the history of the user research field, and some possible “futures”: Looking Back…to Look Ahead.
I hope to see you there, in person, in New York City (with a remote option), March 25 – 27.
I’ve found this to be a unique event, both in the depth of talks and the breadth of experiences, perspectives and angles on the crucial topics within user research. I’m honored to be part of this event – in person in New York (and with a remote option), later this month – and I hope to see you there!
As part of the Advancing Research conference, I’ll be teaching a full-day workshop (registration info here) on March 27th.
Interviewing is undeniably one of the most valuable and commonly used user research tools. Yet it’s often not used well, because:
Results may be inaccurate or reveal nothing new, suggesting the wrong design or business responses, or they may miss the crucial nuance that points to innovative breakthrough opportunities.
In this highly interactive workshop, Steve Portigal will teach you crucial techniques for successful user research, and give you an opportunity to practice and reflect in a supportive environment.
Target Audience
This workshop will be valuable to anyone who is using user research to inform the decisions their organizations make. This includes both people with “researcher” in their job description, as well as designers, engineers, and product managers (also known as “People Who Do Research.”) If you’re new to interviewing people, you’ll learn the fundamentals; if you’ve been doing research for a while you’ll benefit from the opportunity to reflect on and improve your own practice.
It’s been a few years since I’ve done an in-person workshop open the public on the east coast. Please pass this along to your friends and colleagues who might benefit!
Join for me on March 13th for a UXPA International webinar.
We Already Knew That: When Research Findings Fail to Land
Sometimes when we share research findings, we hear back, “We already knew that.” In this talk, I’ll examine why that happens, and what we can do about it. Sometimes, it’s a cognitive bias, called hindsight bias and also known as the “knew it all along” phenomenon. But there are other causes and we can adjust our approach to research to try and limit this all-too-common challenge.
The prolific Jan Ahrend ran a brief profile of me in the “Humans of User Research” section of this week’s UserWeekly newsletter.