In promoting the second edition of Interviewing Users, I spoke with Mike Green on Understanding Users: The UX Podcast.

Go check out one-hour conversation (and a transcript) on the episode page, embedded below, and at Spotify, and Apple.

Highlights

• 05:20 – How user research has evolved in the last 10 years and the genesis of the second edition of the book
• 11:00 – Remote research and the impact of COVID
• 17:22 – Developments in user research tooling
• 23:40 – Emergence of ResearchOps as a career path
• 31:40 – Navigating challenges in running user research
• 39:37 – Steve’s own key takeaway from the book
• 45:11 – Feedback loops and ways of building rapport with users
• 50:35 – The joy and privilege of researching and learning
• 57:25 – The impact of AI on research as a discipline