Posts tagged “PR”

Mom’s Quality Correspondents at McDonald’s

Last year McDonald’s set up a panel of high-profile over-achieving moms. Their latest version appears to be drawing from the ranks of the everyday customer.

In a bid to convince health-conscious moms that its food is nutritious, McDonald’s says it will bring the group of mothers fully inside the company. The moms will visit restaurants, processing plants, orchards and test kitchens.

Beginning June 20, the moms will keep an online journal for roughly three months about what they see – and how they feel about it. The journal will be posted on the McDonald’s website and, the company hopes, read by other moms. McDonald’s insists it will have no input on what the women write.

McDonald’s dubbed the program Mom’s Quality Correspondents. The moms were picked from 4,000 applicants by Arc Worldwide, a promotions specialist.

They aren’t being paid, though McDonald’s pays for their travel. They got laptop computers for the program that they will be allowed to keep.

The women will be journaling – not blogging – says Starmann, meaning consumer responses to their comments will not be posted on the site. But the six mothers are free to respond to consumers or to post comments on other blogs, she says. They also will appear in videos at www.mcdonaldsmom.com.

Best. Promo. EVAR.

sm984kwik-e-mart-posters.jpg
via BoingBoing comes news that some 7-11s will be made up as Kwik-E-Marts to promote the Simpsons movie.

The article comes complete with a grand example of my beloved empty PR consumer-justification: “We’ve done research, and research shows us that our customers like . . . movies” – Does it get any more Simpsonesque than that?

Who needs the Kwik-E Mart? I dooooooooooooooo!

ObRalphWiggum: Lisa, do you like…stuff?
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Designer Gods

Disclosure/disclaimer – I teach in the Industrial Design program at CCA, where Yves Behar is the co-chair.

This Wired article may not be the most egregious example, but it was the one that tipped things for me. It describes the work of fuseproject on the $100 laptop. But like many articles about fuseproject, and indeed many articles about design firms in general, it casts the firm as the manifestation of a single person’s talent, skllls, and vision. I don’t know how they work at fuseproject; I would imagine you’ve got to be pretty damn good to get a job there (given the reputation and output of the firm). This management of public image using Yves exclusively may be part of a deliberate attempt to build a brand around an individual, it may be ego, it may accurately represent how things work. I’m working hard not to make too many unfounded assumptions.

As soon as they accepted the challenge, Béhar and a handful of his 28 staffers began a stretch of late nights at the studio, sketching shapes on tracing paper. They reviewed 20 or 30 models that other designers had proposed at various points in the project. They gave special attention to Design Continuum’s original version, a boxy green laptop with a prominent power crank.

“There were too many parts flapping around, too many open places. It wasn’t realistic,” Béhar says. “It should be compact and sealed, like a suitcase. And it should really look and feel different. It shouldn’t look like something for business that’s been colored for kids.” (That’s more than an aesthetic concern: An unmistakable, childlike design will be the laptop’s only real defense against theft and resale.)

“My temptation as a designer was to explore a lot of options,” Béhar says. He looked into electronic ink displays, which run on very low power and could allow for smaller, lighter batteries. (The laptop must be light, since kids are meant to carry it everywhere.) He liked the idea of a soft keyboard, connected to the screen with something called a living hinge (think of the way a cap attaches to a shampoo bottle), which would be cheap and practically indestructible. But E Ink technology is not mature enough, and kids who have no desks at school would find a floppy hinge awkward to balance in their laps. Besides, the laptop was supposed to roll off an assembly line at Quanta, the world’s largest laptop manufacturer, by the end of 2006. He had to move quickly. “A lot of concept ideas I eliminated pretty early on,” Béhar says.


Figuring out how to protect everything from dust and moisture was harder. Béhar replaced the traditional keyboard on Design Continuum’s model with a sealed rubber one and built a sensor right into the palm rest to eliminate the seam between it and the trackpad found on a regular laptop. Other problems: The USB ports were exposed to the elements, and a pair of radio antennas had to stay outside the machine. (The Media Lab wanted the antennas to have a half-mile range for building a city- or village-wide mesh network, with each laptop acting as a node.) Solving one problem solved the other: Béhar turned the antennas into a pair of playful “ears”that swivel up for reception or down to cover the laptop’s naked ports.

“Everything on the laptop serves at least two purposes,” he says.

In March, Béhar’s team presented two models to the One Laptop per Child panel of researchers, engineers, and former Media Labbers. Members of the Design Continuum team also presented two versions. Only one design would survive to a final round of revisions. After Béhar showed off his work, he wandered out to the hall for a glass of water. Fifteen minutes later, he walked back into the room and was greeted with a round of applause.

At least there is an acknowledgement of this as a team effort in a couple of places. But the writer (and Yves himself) attributes decisions and actions to Behar alone.

Contrast this with a piece of Kevin Smith’s My Boring Ass Life

My apologies for the lack of updates, but we’ve been pretty fucking busy. Week 3 is wrapped, and tomorrow, we start our second to last week on the show. Both cast and crew continue to dazzle. I continue to dream about getting more sleep, as I spend all day on set, then lock myself in the editing room ’til usually two or three in the morning. I may be sleepy, but I’ve cut every frame of film we’ve shot already, resulting in one hour of the movie completely assembled. The simultaneous-to-shooting editorial has been tremendously helpful in allowing us to go back to scenes and shoot any missing pieces I didn’t know we’d need, or allow me to revisit scenes I feel need a bit more (or less) detail. If you’re ever gonna make a flick, cut it (yourself) while you’re shooting, kids; you won’t regret it.

We went an extra day last week, shooting on Saturday to get Lee on his “Earl”-free day. The Randal/Lance showdown is a real highlight of the flick, but the award for scene-of-the-week goes to Mewes. When you see the film, you’ll know what I mean.

If you’ve seen Smith interviewed (or giving those entertaining convention or college campus talks), he surprisingly uses “we” to refer to the filmmaking process. He will also use “I” regularly to talk about writing or other things he alone does, but he seems to have made a conscious choice to keep language collective and plural as much as possible.

It’s certainly apples and oranges and I think it’s too easy to draw ridiculously simplistic conclusions from the comparision here. I think the contrast is interesting, however, because it suggests that either way of presenting the creative head is not the only way it can or needs to be done.

[Additionally, I thought the Wired piece was blogworthy because it offers the rare-for-press snippy stuff that always goes around designer conferences around which firm screwed up this for that client and who came in and saved ’em. I always hear those stories but never see ’em in print.]

More PR masquerading as customer-centricity

Back in May we told you about McDonald’s setting up a ludicrous Global Moms Panel and today here’s KFC doing the same thing.

KFC today announced the formation of its KFC Moms Matter! Advisory Board. Moms from all walks of life and different parts of the country will join a group of mothers employed by KFC on the new Advisory Board. The group will help KFC harness the experience that motherhood provides, and channel that knowledge into ways to better meet moms’ needs.

Julienne Smith, founder and author of “Food For Talk,” a recipe box of conversation starters that promote family bonding, will join the Advisory Board as an expert contributor.

“As a mom and author, I know from experience that families are starved for quality time,” says Smith, who describes herself as a “professional mom.” “Meals are a great occasion to reconnect and who better than KFC to bring us all to the table to talk about ways to make that time mean even more.”

The Advisory Board will meet in person bi-annually, hold quarterly conference calls and host monthly dinner meetings in their hometowns to gain information and advise KFC on everything from trends that affect families to new product ideas. Its first task will be to work closely with the company to establish a user-friendly, online community aimed at reducing everyday stress for moms. In development over the next year, the online community will roll- out nationally for all moms to share in 2007. Moms will be able to use the site to receive tips, participate in webcasts, win weekly drawings and contribute to an e-newsletter.

This sounds a little better than McDonald’s version, which focused on superstar overachieving Olympian moms and had little to say about what the results would be. But it also seems that KFC has already figured out what they will be launching, so is this a usability panel? And do we trust this company when they tried to convince us in 2003 that we’d lose weight by eating their food?

McDonald’s unveils panel for food advice

When PR masquerades as customer-centricity:

McDonald’s announced a Global Moms Panel to provide guidance on such topics as balanced and active lifestyle initiatives, restaurant communications and children’s well-being.

The nine women will serve one-year terms on the panel. The company said it wants their input in order to better serve the needs of moms and families worldwide.

‘We want to become the best ally we can for moms and a true partner in the well-being of families everywhere,’ said Mary Dillon, McDonald’s global chief marketing officer.

On this panel is:
U.S. Olympic speedskater Bonnie Blair
Italian Olympic cross-country skier Stefania Belmondo
Christa Kinshofer, an Olympic skier and author from Germany
Gao Min, an Olympic diving champion and author from China
Keddie Bailey, a full-time mother from England
Michele Borba, a childhood development expert and author
Maru Botana, a chef and TV cooking-show personality from Argentina
Laura Lopez Cano, a Latina artist
Kim Carter, a librarian and Parent Teacher Association president

McDonald’s should realize that “soccer man” doesn’t refer to soccer stars!

It’s potentially a great initiative, but I’m reminded of when Ah-nold was the Chairman of the President’s Council on Physical Fitness and Sports. It’s not like his own personal experience with health was representative of the people the gov’t was trying to reach. He was a lead user. So are these women.

McDonald’s is being disingenuous by corralling a high-powered bunch of global supermoms and then claiming they are going to stay in touch with the needs of their real-people customers. One is PR/lobbying/advocacy, and the other is about reaching out to real ordinary people.

Turns out that PR doesn’t rock at all

Months ago I blogged about being solicited to review some plastic food packaging product for this blog, and indeed never received the product. My blog entry about not receiving the product produced inquiries from the PR firm. The followed up with the “client” who was going to send me the product. Then weeks later, I still hadn’t received the product, and the PR person promised to pick some up at the store and send them to me directly.

I never received anything.

Yesterday I received an email from another person at the PR firm asking me if I’d be interested in sampling and reviewing the next product they are launching.

I passed. The whole thing was silly and ironic and curious, but it runs the risk of becoming annoying, so it’s clearly time to step away. I don’t have free crap, I have a correspondence relationship and a blog topic. No thanks.

Stones Club Show

The Rolling Stones played their usual end-of-rehearsal club show in Toronto. Local station Q107 suggested they were going to be simulcasting the show. Indeed, as the show started, they played a concert and played it very close to the edge of the truth. They didn’t identify the show they were actually playing on the radio as coming from 2002, they simply referred regularly to the show going on right now and their excitement about it. I don’t have any exact quotes but the DJ patter was designed to mislead, not clarify.

I grew up with Q107; I was horrified to see them playing a game like that with listeners. There were indeed fans around the world who stayed up late or got up early to catch this (supposed) simulcast, and were fooled. I wouldn’t have known what it was except that someone familiar with concert recordings posted to my Rolling Stones online community the actual source of the show being played. No doubt that others simply took the station at face value.

I wrote the station and encouraged others on the list to do so.

Come on guys – how’s about respecting your listeners instead of playing stupid games with them? If you aren’t playing tonight’s stealth Stones show, then tell us what show you ARE playing, don’t play coy games where you don’t actually literally directly honestly SAY that it’s tonight’s show but yeah (heh heh heh) you pretend that well, maybe we’ll reach our own conclusions.

That’s no way to treat people. Unless you are a telemarketer or a phone company. Q was never about the fine-print when I grew up listening to you. What the hell happened?

I have not heard back from the station, although others have. The first few I saw looked like this

Our sincere apologies if you are upset by the Q107 live programming with the Rolling Stones last night. We never claimed to be broadcasting the Phoenix show. We did say we were going to air live Rolling Stones. Our intent was not to deceive, but merely give the listeners who could not attend last nights show at the Phoenix, a
healthy dose of live Stones.

Thank you for your email, we appreciate comments from our great listeners.

The intent was absolutely to deceive. By being deliberately vague, they allowed people to come to their own (obvious, but incorrect) conclusions. Isn’t that deception?

Now we get this:

Thank you for your email note. We have received an inordinate amount of negative email concerning the Rolling Stones live broadcast which we aired last night on Q. You may have received a note from Q107’s Assistant Program Director, Michelle Dyer, or Andrew from Club Q…but I got thinking…”why should Michelle or Andrew take the hit on this?” While we did not come right out and say we were doing a simulcast from the Phoenix, we were perhaps vague in the way we positioned the program. I take full accountability for how this show was presented on air. Here’s what I’ve learned. Q listeners are extremely passionate about their music, and at no time should I take this for granted. It’s not like we aired bootleg Wham concert. Music matters here.

Having said this, here’s how I plan to take responsibility. I have asked John Derringer if I could be named tomorrow’s Tool of The Day. He has kindly said yes. So, tomorrow tune in at 8:20 to hear me take my lumps on air and apologize to our audience.

Regards,

Blair Bartrem
Program Director
Q107

This is the most awesome response I’ve ever seen! And hey, they turned into a bit of a PR opportunity as well!

I’m so burned out on corporate misleading and evasion and being ignored and all that – and here we’ve got a company absolutely stepping up.

It’d be great if they got around to writing me back too, but I’ll take this as a victory for the consumer!

All right Q107!

TV Guide Relaunching As Larger Magazine

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In some ways, it’s amazing that TV Guide has hung on this long; I can’t remember the last time I used any sort of printed television guide, and I’ve never paid for one, going back to when they’d come free with the weekly paper (I guess they still do, but that goes right into the recycling in our house). The story is interesting, if not particularly shocking, because it marks a sharp transition point in a slow and inexorable change in technology and associated consumer behavior.

full story

TV Guide is slashing the circulation it guarantees advertisers by about two-thirds and relaunching itself as a large format magazine with far fewer TV listings and more emphasis on lifestyle and entertainment, the magazine announced Tuesday.

The radical changes to TV Guide come as it struggles to remain relevant in an age where many TV viewers get their listings from on-screen guides provided by their cable companies or online.

The new TV Guide, which will launch with the Oct. 17 issue, will contain just 25 percent listings and 75 percent stories, versus the 75 percent listings and 25 percent stories it has now, the company said early Tuesday.

Rich Battista, the CEO of TV Guide’s parent company, Gemstar-TV Guide International Inc., said in an interview that the company’s research found that readers would be more interested in reading a magazine with fewer listings and more stories about TV shows and their stars.

Plus, we get the standard PR-speak where the company explains that their business decision was purely informed by research about consumer preference. These things write themselves!

PRESS RELEASE Rolling Stones Title New CD and World Tour “A Bigger Bang”

PRESS RELEASE The Rolling Stones new CD, ‘A Bigger Bang,’ will be released September 6, 2005, on Virgin Records. Continuing their historic songwriting partnership, Mick Jagger and Keith Richards began the creative process last autumn and were later joined in the recording studio by Charlie Watts and Ron Wood. ‘A Bigger Bang’ features all new songs, and is the first studio album by The Rolling Stones since the 1997 platinum-certified ‘Bridges to Babylon.’ While in the studio recording the album last year, the band came up with the title ‘A Bigger Bang’ reflecting their fascination with the scientific theory about the origin of the universe.

That last sentence is hysterical. PR writers are the funniest people on the planet!

Maybe it went a little something like this

DISSOLVE TO Mick and Keith lying on their backs on the hood of their car, out in the parking lot behind Olympia studios.

MJ: Keef?
KR: Yeh, Mick?
MJ: Do ye ever….
KR: Wuzzat wuzza?
MJ: Ye know, like WONDER
KR: Zzz hwazuh?

MJ: Yeah, like wonder about how we all fit
KR: string usUP, lions cage

MJ: No, no, I know, I know, but where did it all ye know come FROM

KR:
MJ:
MJ:
MJ:
MJ: Exactly man. Big bang theory. String theory. String cheese.
KR: Big bang?
MJ: Bigger bang! That’s it.
KR: Wuzzat wuzza?
MJ: no, you tell ‘er

End of Free Pretzels

Pretzels are out on US Airways. Besides the bad press this constant nickel-and-diming is creating, there’s the usual corporate press release, where they remind us that they conducted customer research in support of their action

Amy Kudwa, a US Airways spokeswoman, said the airline decided to end the pretzel giveaway after meeting with the carrier’s focus groups.

Amazing this one didn’t include the standard “our consumers tell us that…” line. I’m amazed at how often this appears in press release-driven news stories.

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