Pretzels are out on US Airways. Besides the bad press this constant nickel-and-diming is creating, there’s the usual corporate press release, where they remind us that they conducted customer research in support of their action

Amy Kudwa, a US Airways spokeswoman, said the airline decided to end the pretzel giveaway after meeting with the carrier’s focus groups.

Amazing this one didn’t include the standard “our consumers tell us that…” line. I’m amazed at how often this appears in press release-driven news stories.