Posts tagged “alignment”

What you asked/What they heard

In this video from 2016, basketball player Taurean Prince, in a post-game press conference, responds to a question about the team’s rebound performance with an explanation of how rebounds work.


I can’t tell from this clip if there’s an actual miscommunication or if Prince is being intentional, and for my purposes here, I don’t suppose it really matters.

It’s not uncommon to ask a question and get an answer to a different question, and while it can throw the conversation off, it can be a visceral reminder that we have different basic assumptions and that we need to work to overcome those, to bridge that gaps. Those miscommunications are awkward but they invite us to make the effort to realign.

The other day I met with a group over Zoom. As happens on video meetings, people adjust their video to communicate something about themselves, manage their privacy, etc. One person stood right in front of a heavily blurred background. Another was in front of a block of color with their company logo in the corner. Another person was clearly in a garage converted to a home office, and one person was in front of (what I assumed was) a painted scene, perhaps from some artwork. We each took turns introducing ourselves.

When we got to the person with the painted scene, I asked a followup question: “Can I ask about your background?”

They proceeded to describe a bit of their educational experience and how it led to the nickname that they go by nowadays.

My question should have been “Can I ask about your Zoom background?” but what they heard was “Can I ask about your personal background?” Given the nature of a video-platform-mediated conversation, I had forgotten that what they are showing of themselves doesn’t actually match how they see themselves (e.g, if they have turned off self-view, they aren’t even seeing that painted scene themselves).

I was mortified because the question they heard might have been too personal, perhaps asking them to explain or justify an unconventional nickname. I’m curious, of course, but I also have no right to start asking personal questions in the first few minutes of meeting someone! This is not how I want to start off our relationship!

I laughed in embarrassment, and tried to create a teaching moment, modeled by me and my own mistake, but even explaining that I asked the question poorly, the other person felt apologetic for misunderstanding me! Perhaps we established some rapport through this misunderstanding, if I’m idealistic I can imagine that we both worked together to find our shared space of understanding after this mistake (my mistake, for sure!).

The answer, by the way, is that what I assumed was “art” was an image from a video game. Of course video games can be art!

Listen to Steve on the Conversation Factory Podcast

It was great fun to speak with Daniel Stillman about research, collaboration, communication and facilitation. now live on the Conversation Factory site, and embedded below


Here’s part of how Daniel framed the conversation in his writeup

Steve is a User Researcher, heart and soul. And he talks and writes about it, fluently. Facilitation is something that he *has to do* in order to bring people together. He’s an extremely reflective practitioner about research, but about facilitation, less so. For me, it’s fascinating to see that divide. I think there are a lot of people where facilitation is a means to an end.

Steve illustrates something I coach people on often – you have to be your own kind of facilitator. I can be theatrical and energetic. Steve is more introverted and centered. My way of solving for group work isn’t Steve’s: he’s adapted his own approach that feels natural and gets the job done.

ChittahChattah Quickies

  • Shudder: Ford is using "Invented characters" to get everyone on the same page – Antonella is the personification of a profile created from demographic research about the Fiesta’s target customer, said Moray Callum, executive director of Ford Americas design.

    Ford is using characters like Antonella to bring a human element to the dry statistical research drawn from polls and interviews. Based on psychological profiles, these characters are a more modern version of the “theme boards” that designers once covered with snapshots and swatches of material to inspire a design. They are also like avatars, those invented characters used in online games and forums to symbolize a participant’s personality.

    “Personalizing gives context to the information we have. Sometimes the target demographics are difficult to relate to by, say, a 35-year-old male designer.

    “We found in the past that if they didn’t understand the buyer, designers would just go off and design something for themselves,” he added.

  • All of the highbrow talent lavished on lowbrow fare – Frank Bruni riffs on shifting trends in food and tastes as informed (or exacerbated) by the Internet's power to bestow a laser-like focus on the details of the details. Cupcakes, donuts, hot dogs, hamburgers, but what does it all mean?

Series

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