Posts tagged “ai”

Superficial, stereotyped user research bullshit.

Screenshot of the landing page for an online AI service that has the headline "user research. without the users."

If you’re at all online, you probably have seen the reactions to SyntheticUsers. I have enjoyed the snark and outrage about this ridiculous ‘service’ but we really benefit from Niloufar Salehi actually trying it and reporting back so the outrage can be founded in the facts. Ironically, this is something that SyntheticUsers doesn’t actually do

This short post, I tried out SyntheticUsers, so you don’t have to is summed up by the sub-head

Using AI as a replacement for interviewing actual users is a brilliant idea if you want to look like you made an effort, but are really looking to fill the page with superficial, stereotyped bullshit.

Further in, we see that this experiment compared the output of SynthesicUsers with the conclusions from some actual research. In the research itself

Our own in-depth interviews over months with real parents found that the dashboard was a misguided solution and that what was really meeting our participants’ information needs was through trusting relationships that met them where they were and went beyond information about schools.

but SyntheticUsers reports that

Participants said that the dashboard would be “very effective,” “very useful,” and “very helpful” in solving their problems (6/6) and rated it on average 3.4/5.

Again, there’s no surprises here, but there is delight in seeing an actual example. Send this to your bosses, clients, and colleagues who decide to suggest these sorts of tools instead of actually, you know, doing the work.

Robot Redux

Given my recent post about robots, I thought it worth a mention that today is the birthday of Karel Capek, the Czech writer who first introduced the term “Robot” to the world in his 1921 play R.U.R. (Although Karel is widely credited as the inventor of the word, it was actually his brother Josef who coined the term.)

For all you fans of artificial intelligence–if you’re ever in the Boston area, be sure to check out the MIT museum’s ongoing Robots and Beyond exhibit. It’s a fascinating collection of A.I.-related artifacts, films and actual machines.

Silicon Tails: Conversations with a robot

In Conversations with a robot Klaus has a frustrating but hilarious interaction with a chatbot. Look, this stuff is as old as Eliza, but for some reason, it’s still hilarious. I hope someone has done a PhD on why there is humor in interfaces that act human but fail to do so. Besides stand-up comedy (or blog) fodder, it obviously says something profound about our own expectations for communication.

Klaus says:
you are a robot, right?

Spleak says:
What if I am?

Klaus says:
just answer the freakin’ question

Spleak says:
Questions, cool. Ready?

Klaus says:
aaahhhh

Spleak says:
Yeah yeah, whatever.

Klaus says:
ok, whatever. I’m ready.

Spleak says:
Help me get smarter: tell me what the average human would have said.

Klaus says:
an average human would have remembered the sentence uttered 5 seconds earlier. You asked me if I was ready for questions

Spleak says:
What about me?

Klaus says:
what about you?

Spleak says:
I’ve been wondering about me myself.

Klaus says:
well, good for you. please don’t let me in on it.

Spleak says:
Yes?

Series

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