I had the pleasure of speaking recently with Chirryl-Lee Ryan about user research and more – we got into outcomes versus deliverables, tipping points for the tech industry, and a few other fun areas. The conversation is now live on This is HCD (including a transcript), and embedded below.

Chi shared her own user research war story

We didn’t have a car. We should have hired a car or we should have had a driver because we had no idea what the traffic was like in Manila. One of the team members went to catch their flight back to Australia and the taxi driver kind of kidnapped them because they didn’t have cash – all the things that you don’t think about when you’re going to do research – they happened to us on that on that particular research trip. And so you know, we got great insights and the client was just amazed but at the same time we sort of went through this wild adventure of our own on the back side of what was actually happening on the trip.