I enjoyed the chance to speak with Brendan Jarvis for his Brave UX podcast. The 67-minute episode is embedded above, and is on YouTube. Update: Now on the web, with a transcript!

In this episode…

• How Steve’s adapted his practice in recent years, as a result of industry changes
• Why should researchers stop focusing on problems and start focusing on people?
• What’s important for user researchers to remember about bias (their bias)?
• How can researchers overcome resistance and level-up their impact?
• And why does Steve have a museum of foreign groceries in his home?