A “first interview” story

Jennifer Kim talks about her experience in preparing for (or not) conducting her first interviews. She is honest about her mistakes, and what she’s learned. I found myself feeling critical of her general neediness: when a participant doesn’t react well to her unprepared interviewing, she is hurt; when a participant gives her feedback and encourages her, she takes that to heart. It’s her job to make the participant feel good, not the other way around. But that lesson may come later, she’s the rawest of beginners and is revealing her own vulnerability in the experience, and I give her full credit for that strength of character.

RSA Interaction Design

(thanks to Christina Wodtke)

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