Lady: I’m sorry, we have no midsized available at moment
Jerry: I don’t understand, I made a reservation, do you have the reservation?
Lady: Yes we do, unfortunately we ran out of cars
Jerry: But reservation keeps car here, that’s why you have reservations
Lady: I know why we have reservations
Jerry: I don’t think you do, if you did, I’d have car. See you know how to take reservation, you just don’t know how to hold reservations. That’s really most important part of reservations, holding, anybody can just take them.

I ordered something from eBay just after Xmas, hoping it would arrive in time for our upcoming trip. It hadn’t arrived, so I checked the shipping status (yep, the shipper sent it USPS with a confirmation on it, very nice of them for $6.99). And the tracking info has been stuck since Dec. 28 with

Dec 27 2005 Mail Retrieved From Customer
Dec 27 2005 Received at UPS Mail Innovations Origin RPF R. Cucamonga, CA
Dec 27 2005 Processed at UPS Mail Innovations Origin RPF R. Cucamonga, CA
Dec 28 2005 Manifested (Postage Paid)
Dec 28 2005 Entered USPS Facility – SCF SAN FRANCISCO, CA

It’s been in San Francisco since December 28. That’s a long time already. I went in last week with the printout of the tracking information and the nice people at my small-town post office took the printout and my phone number and passed it along to the postmaster. I figured they’d call that day and I’d have an update. That was almost a week ago, so I went back in. They still have the piece of paper and the only thing they can tell me is that we can wait for it to arrive.

Wait for it to arrive? What is the purpose of a tracking number? The package is obviously stuck in some sort of delivery problem, it’s a one-day delivery trip from SF to Montara. Nearly two weeks of waiting, and the only thing we get from this tracking technology is that we wait?

It’s a sham, isn’t it? They have no ability to diagnose or debug or actually track the package, regardless of what the name of the feature implies.

I can’t believe they told me to wait. I don’t want to wait; I want them to find it. That, however, is not going to happen.