I’m back from a relaxing week in Hawaii and plowing through email, catching up, trying to figure out what is going on.

• This Thursday is my free O’Reilly webcast Interviewing Users: Uncovering Compelling Insights, Sign up at the link.
• I was interviewed by Cruxial CIO for an article about design, user experience, and customers.
• Ten years gone: From November 2003 – Diamante Poems, Dirty Toilets, young people who swindle older people by pretending to be their children or grandchildren urgently in need of money.
• What we’re consuming: The Best American Noir of the Century, Big Island Brewhaus.