Interviewing Users is now available. Get your copy here!

I spoke about Interviewing Users with Connie Malamed for the eLearning Coach podcast. Listen at the link, or below.

WE DISCUSS:

• The impact that interviewing has on the product and the designer
• The places in a design/development cycle where user input is needed
• Skills needed to become good at interviewing users
• What you’ll need to unlearn
• The best attitude to have while interviewing
• How to think about and manage “reticence”
• Techniques to reinforce learning about the interviewee
• How to plan for an interview
• Tips for asking good questions
• Ways to record interviews