Does Your Brand Fit the Pattern?

This post from Own Your Brand! reminded me of my Spin/brand riff earlier today.

Knowing all this, I’m still puzzling on the pieces of a pattern I experienced last night at a local Taco Johns.

As I entered the establishment (“restaurant” seems a bit overstated for a fast-food place), a young man appeared to be walking out. Then I realized he was in a Taco Johns uniform and he wasn’t walking out, he was opening the door for me. I was actually being greeted and welcomed into a fast-food joint. That has got to be a first!

I felt my “fast-food pattern” breaking and a new one taking its place. Cool.

Since it was “Taco Tuesday” I was ordering for my whole family at home. It’s a large tribe made up for four generations, but I digress. They love their taco sauce, so I was instructed to ask for extra hot and mild sauce which I did. I always ask for extra hot and mild sauce – that’s my pattern.

Now, the last piece of my puzzling pattern encounter – after the “warm and fuzzy” door opening, warm greeting, hospitality experience, when I’d returned home, I discovered they forgot the to include any hot and mild sauce. They always do, unless I remind one more time when I pick up my order. So much for the new pattern – back to old reliable.


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